Seagate IronWolf ST1000VNZ02 Manuel utilisateur

The Boot Drive is No Longer Detected

Generally, if a SATA drive is configured as the bootable drive, then the

computer relies on that drive to boot the computer and to launch Windows. It

is the source of most of the computer's operations. So, if the computer

suddenly stops detecting the bootable drive, this will almost certainly mean

that the computer will fail to boot at all. Instead, some error message will

occur, and it will become obvious that a serious problem has occurred.

This set of troubleshooting steps will attempt to get the drive detected again, or

to conclude whether the drive has failed and should be replaced.

One error in particular, however, is more important than others to watch out

for. If a "SMART error" has recently appeared on your computer, this generally

means drive failure is imminent or has already occurred. If you have received a

SMART error, we strongly recommend that you stop everything and make an

immediate backup of any and all important data contained on this drive that is

not already backed up.

Drive is not spinning up

Note: These steps are NOT applicable for SSD drives.

If the drive is not receiving power or receiving an incorrect level of power, it will

not spin up.To check to see if this is the cause of the BIOS not detecting the

hard drive, follow these steps:

1. Power off the computer

2. Open the computer case and remove the data cable from the hard

drive. This will stop any power saving commands from being sent.

3. Turn on the system. Check to see if the hard drive is spinning. If

you touch the side of the drive you should feel a slight vibration. If

you do not hear or feel the hard drive spinning, the drive did not

start.

If you cannot determine whether the drive is spinning:

1. Boot the computer and listen carefully.

2. Shut the computer down.

3. Disconnect the power cord from the computer itself.

4. Disconnect the power cable from the hard drive in question.

5. Reconnect the power cord to the computer itself.

6. Boot the computer up to see if the drive sound was audible before.

And,

7. Then repeat, only reconnect the hard drive and listen for it to spin

up.

8. Switch power cables with a device like a CDROM or DVDROM

drive so that you are using a known-good power cable.

9. Check the power supply on your computer to determine whether it

is providing sufficient electrical power to operate the drives and

devices you have in your computer.

10. If the drive is still not spinning, connect it in another computer if

possible.

11. Connect the drive in a SATA-USB enclosure or something similar

is is possible.

12. If the drive does not spin up after all of those steps, please visit the

Warranty page to begin a warranty replacement order.

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