Ruckus Wireless Q910 Manuel utilisateur

USER GUIDE

Part Number: P01-Q910-US00

Publication Date: 12 June 2018

Q910

Guide

Q910-US00 User Guide

Part Number: P01-Q910-US00

No part of this content may be reproduced in any form or by any means or used to make any derivative work (such as translation,

transformation, or adaptation) without written permission from Ruckus Networks (“Ruckus”). Ruckus reserves the right to revise or change

this content from time to time without obligation on the part of Ruckus to provide notification of such revision or change.

Destination Control Statement

These products and associated technical data (in print or electronic form) may be subject to export control laws of the United States of

America. It is your responsibility to determine the applicable regulations and to comply with them. The following notice is applicable for all

products or technology subject to export control:

These items are controlled by the U.S. Government and authorized for export only to the country of ultimate destination for use by the

ultimate consignee or end-user(s) herein identified. They may not be resold, transferred, or otherwise disposed of, to any other country or to

any person other than the authorized ultimate consignee or end-user(s), either in their original form or after being incorporated into other

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Disclaimer

THIS CONTENT AND ASSOCIATED PRODUCTS OR SERVICES (“MATERIALS”), ARE PROVIDED “AS IS” AND WITHOUT WARRANTIES

OF ANY KIND, WHETHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMISSIBLE PURSUANT TO APPLICABLE LAW,

RUCKUS DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF

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other harmful components. Ruckus does not make any warranties or representations regarding the use of the Materials in terms of their

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you warrant to Ruckus that you will not make use thereof for any purpose that is unlawful or prohibited by their associated terms of use.

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If you are dissatisfied with the Materials or with the associated terms of use, your sole and exclusive remedy is to discontinue their use.

Because some jurisdictions do not allow limitations on how long an implied warranty lasts, or the exclusion or limitation of liability for

consequential or incidental damages, some of the above limitations may not apply to you.

Q910-US00 User Guide

Part Number: P01-Q910-US00

Federal Communication Commission Interference

Statement

This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part

15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in

a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not

installed and used in accordance with the instructions, may cause harmful interference to radio communications.

However, there is no guarantee that interference will not occur in a particular installation. If this equipment does

cause harmful interference to radio or television reception, which can be determined by turning the equipment

off and on, the user is encouraged to try to correct the interference by one of the following measures:

o Reorient or relocate the receiving antenna.

o Increase the separation between the equipment and receiver.

o Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.

o Consult the dealer or an experienced radio/TV technician for help.

FCC Caution: Any changes or modifications not expressly approved by the party responsible for compliance

could void the user’s authority to operate this equipment.

This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This

device may not cause harmful interference, and (2) this device must accept any interference received, including

interference that may cause undesired operation.

IMPORTANT NOTE:

FCC Radiation Exposure Statement:

This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment. This

equipment should be installed and operated with minimum distance 20cm between the radiator & your body.

Professional Installation is required.

Ruckus Networks, An ARRIS Company

350 West Java Drive, Sunnyvale, California 94089.

https://www.ruckuswireless.com/

Q910-US00 User Guide

Part Number: P01-Q910-US00

Trademarks

The Ruckus, Ruckus Wireless, Ruckus logo, Big Dog design, BeamFlex, ChannelFly, EdgeIron, FastIron, HyperEdge, ICX, IronPoint,

OPENG, Xclaim, and ZoneFlex and trademarks are registered in the U.S. and other countries. Ruckus Networks, Dynamic PSK, MediaFlex,

FlexMaster, Simply Better Wireless, SmartCast, SmartCell, SmartMesh, SpeedFlex, Unleashed, ZoneDirector and ZoneFlex are Ruckus

trademarks worldwide. Other names and brands mentioned in these materials may be claimed as the property of others.

Wi-Fi Alliance®, Wi-Fi®, the Wi-Fi logo, the Wi-Fi CERTIFIED logo, Wi-Fi Protected Access® (WPA), the Wi-Fi Protected Setup logo, and

WMM® are registered trademarks of Wi-Fi Alliance. Wi-Fi Protected Setup™, Wi-Fi Multimedia™, and WPA2™ are trademarks of Wi-Fi

Alliance.

Q910-US00 User Guide

Part Number: P01-Q910-US00

Contents

Preface .............................................................................................................................................................................................. 5

Document conventions................................................................................................................................................................. 5

Notes, Cautions, and Warnings ............................................................................................................................................. 5

Command Syntax Conventions .................................................................................................................................................... 6

Document feedback ..................................................................................................................................................................... 6

Ruckus Product Documentation Resources .................................................................................................................................. 6

Online Training Resources ........................................................................................................................................................... 7

Contacting Ruckus Customer Services and Support ..................................................................................................................... 7

What Support Do I Need? ..................................................................................................................................................... 7

Open a Case ........................................................................................................................................................................ 7

Self-Service Resources ......................................................................................................................................................... 7

About this Document ......................................................................................................................................................................... 9

Introduction ................................................................................................................................................................................. 9

Abbreviations............................................................................................................................................................................. 10

Physical Installation of Q910 ............................................................................................................................................................. 11

Q910 Access Point Installation ................................................................................................................................................. 11

Before You Begin ...................................................................................................................................................................... 11

Mounting Instructions ............................................................................................................................................................... 12

Step 1: Connecting and Sealing the RJ45 Cables ................................................................................................................ 12

Step 2: Attaching the U-Joint bracket to the Mounting Bracket ......................................................................................... 14

Step 3A: Attaching the Mounting Bracket to a Flat Surface ............................................................................................... 14

Step 3B: Attaching the Mounting Bracket to a Metal Pole .................................................................................................. 15

Step 4: Mounting the Linkage Bracket to the U-Joint Bracket ........................................................................................... 15

Step 5: Attaching the AP Bracket to the Linkage Bracket .................................................................................................. 18

Step 6: Attaching the AP Bracket to the Access Point ....................................................................................................... 19

Step 7: Setting the Elevation and Tightening the Elevation Bolt ........................................................................................ 21

Step 8: Earth Grounding the AP ......................................................................................................................................... 21

Step 9: Installing the Security Cable ................................................................................................................................... 22

Step 10: Checking LED Lights ............................................................................................................................................. 22

Support ........................................................................................................................................................................................... 23

Q910-US00 User Guide

Part Number: P01-Q910-US00

Preface

•

Document conventions. .................................................................................................................................................... 7

•

Command Syntax Conventions. ........................................................................................................................................ 8

•

Document feedback. ........................................................................................................................................................ 8

•

Ruckus Product Documentation Resources. ...................................................................................................................... 8

•

Online Training Resources. ................................................................................................................................................ 9

•

Contacting Ruckus Customer Services and Support. .......................................................................................................... 9

Document conventions

The following tables list the text and notice conventions that are used throughout this guide.

Text formatting conventions such as boldface, italic, or Courier font may be used to highlight specific words or phrases.

TABLE 1

Text conventions

Convention Description

Example

monospace Identifies command syntax examples. device(config)# interface ethernet 1/1/6

bold User interface (UI)

components such

screen or page names,

keyboard keys, software

buttons, and field names

On the Start menu, click All Programs.

italic text Publication titles Refer to the Ruckus Small Cell Release Notes for more information

Notes, Cautions, and Warnings

Notes, cautions, and warning statements may be used in this document. They are listed in the order of increasing severity of potential

hazards.

NOTE

A Note provides a tip, guidance, or advice, emphasizes important information, or provides a reference to related information.

CAUTION

A Caution statement alerts you to situations that can be potentially hazardous to you or cause damage to hardware, firmware,

software, or data.

DANGER

A Danger statement indicates conditions or situations that can be potentially lethal or extremely hazardous to you. Safety la

bels

are

also attached directly to products to warn of these conditions or situations.

Q910-US00 User Guide

Part Number: P01-Q910-US00

Preface

Command Syntax Conventions

Bold and italic text identify command syntax components. Delimiters and operators define groupings of parameters and their logical

relationships.

Convention

Description

bold text Identifies command names, keywords, and command options.

italic text Identifies a variable.

[ ] Syntax components displayed within square brackets are optional.

Default responses to system prompts are enclosed in square brackets.

{x| y| z} A choice of required parameters is enclosed in curly brackets separated by vertical bars. You must select one

of the options.

x|y A vertical bar separates mutually exclusive elements.

< > Nonprinting characters, for example, passwords, are enclosed in angle brackets.

...

Repeat the previous element, for example,

member

[

member

...].

\ Indicates a “soft” line break in command examples. If a backslash separates two lines of a command input,

enter the entire command at the prompt without the backslash.

Document feedback

Ruckus is interested in improving its documentation and welcomes your comments and suggestions. You can email your comments to

Ruckus at: docs@ruckuswireless.com

When contacting us, please include the following information:

•

Document title and release number

•

Document part number (on the cover page)

•

Page number (if appropriate)

•

For example:

–

Ruckus Small Cell Alarms Guide SC Release 1.3

– Part number: 800-71306-001

–

Page 88

Ruckus Product Documentation Resources

Visit the Ruckus website to locate related documentation for your product and additional Ruckus resources.

Release Notes and other user documentation are available at https://support.ruckuswireless.com/documents. You can locate

documentation by product or perform a text search. Access to Release Notes requires an active support contract and Ruckus Support Portal

user account. Other technical documentation content is available without logging into the Ruckus Support Portal.

White papers, data sheets, and other product documentation are available at https://www.ruckuswireless.com.

Q910-US00 User Guide

Part Number: P01-Q910-US00

Preface

Contacting Ruckus Customer Services and Support

Online Training Resources

To access a variety of online Ruckus training modules, including free introductory courses to wireless networking essentials, site surveys, and

Ruckus products, visit the Ruckus Training Portal at https://training.ruckuswireless.com.

Contacting Ruckus Customer Services and Support

The Customer Services and Support (CSS) organization is available to provide assistance to customers with active warranties on their Ruckus

Networks products, and customers and partners with active support contracts.

For product support information and details on contacting the Support Team, go directly to the Support Portal using https://

support.ruckuswireless.com, or go to https://www.ruckuswireless.com and select Support.

What Support Do I Need?

Technical issues are usually described in terms of priority (or severity). To determine if you need to call and open a case or access the self-

service resources use the following criteria:

•

Priority 1 (P1)—Critical. Network or service is down and business is impacted. No known workaround. Go to the Open a Case

section.

•

Priority 2 (P2)—High. Network or service is impacted, but not down. Business impact may be high. Workaround may be available.

Go to the Open a Case section.

•

Priority 3 (P3)—Medium. Network or service is moderately impacted, but most business remains functional. Go to the Self-Service

Resources section.

•

Priority 4 (P4)—Low. Request for information, product documentation, or product enhancements. Go to the Self-Service

Resources section.

Open a Case

When your entire network is down (P1), or severely impacted (P2), call the appropriate telephone number listed below to get help:

•

Continental United States: 1-855-782-5871

•

Canada: 1-855-782-5871

•

Europe, Middle East, Africa, and Asia Pacific, toll-free numbers are available at https://support.ruckuswireless.com/contact-us and

Live Chat is also available.

Self-Service Resources

The Support Portal at https://support.ruckuswireless.com/contact-us offers a number of tools to help you research and resolve problems

with your Ruckus products, including:

•

Technical Documentation—https://support.ruckuswireless.com/documents

•

Community Forums—https://forums.ruckuswireless.com/ruckuswireless/categories

•

Knowledge Base Articles—https://support.ruckuswireless.com/answers

•

Software Downloads and Release Notes—https://support.ruckuswireless.com/software

•

Security Bulletins—https://support.ruckuswireless.com/security

Preface

Q910-US00 User Guide

Part Number: P01-Q910-US00

Contacting Ruckus Customer Services and Support

Using these resources will help you to resolve some issues and will provide TAC with additional data from your troubleshooting analysis if you

still require assistance through a support case or RMA. If you still require help, open and manage your case at https://

support.ruckuswireless.com/case management

Q910-US00 User Guide

Part Number: P01-Q910-US00

About this Document

•

Introduction. ................................................................................................................................................... 11

•

Abbreviations. ................................................................................................................................................ 12

Introduction

This is a Ruckus Small Cell (RSC) setup guide authored to enable readers to onboard RSCs with the help of Ruckus Cloud Management

system.

After successful setup and commissioning, Ruckus APs are capable of transmitting on 10 or 20 MHz bandwidth channels in TDD-LTE and

providing wireless coverage to compatible LTE devices.

The goal for this document is to help users configure and setup a Q710 AP and successfully register and attach a user-equipment (UE) to be

able to browse the internet.

This document can be divided broadly into following two sections:

•

Hardware installation for Q910 APs

•

Commissioning of APs using Ruckus Cloud

Each AP could be powered by either a managed PoE+ switch or PoE injector (PoE+ advisable) or DC power adaptor shipped within the AP

box, whichever is available.

APs are by default configured to send dhcp requests when powered up and successful bootup is complete. APs rely on an external dhcp

server to provide each AP, a routable IP address which will enable it to route and send connection requests to:

EMS (Ruckus Cloud)

Network (EPC)

SAS

Timing source (Master AP or GPS)

IP connectivity to 1, 2, 3, and PTP timing phase and frequency lock (4) is mandatory for an AP to be able to provide LTE service. A disruption

of connection with any one may lead to a service outage.

Each AP can be configured to:

•

Obtain its timing information from the GPS satellites and then assume the role of a Master PTP source for other APs in the network.

•

Assume a PTP slave role and obtain its timing information from another AP that is the designated Master (that's IP reachable) for

that venue.

For the AP to obtain timing via GPS and/or function as Master timing source, place the AP such that it has direct line-of-sight with open sky

or as close to the outside facing windows or doors as possible.

NOTE

The terms Ruckus Small Cell (RSC) and Access Point (AP) imply the same meaning and may be used interchangeably through this

guide.

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