PRODUCT SAFETY ADVISORY
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If you have purchased a second power supply, remove the second supply prior to returning potentially
affected product. Replacement product is shipped as new product and will contain only one power supply.
The second power supply may be reinstalled in the replacement product.
Retain the SD memory card from the product. You may use this memory card to transfer the current switch
configuration and operating system to the replacement product.
New product should be returned in its original product carton with the Factory Seal intact.
Make sure to reference this Product Safety Advisory PSA 2016-02-001 when requesting replacement
product.
Refer to the Stratix Managed Switches User Manual, Publication No. 1783-UM007, for information on product
replacement. This manual is available from the Rockwell Automation Literature Library.
–Requested Customer Action –
Rockwell Automation requests you take the following actions:
Check if you have a product affected by this Product Safety Advisory. Refer to the Product Identification and
Description sections of this document for product identification assistance.
If you have potentially affected product, remove the product from service until replacement product is
received.
If applicable, contact your local Rockwell Automation Distributor or Sales Office for replacement. Make sure
to reference this Product Safety Advisory PSA 2016-02-001 when requesting replacement product.
All returns should be over packed to prevent shipping damage during transit. Make sure you have removed
additionally purchased power supplies and the SD memory card prior to return.
Continue to check incoming shipments for potentially affected product. Product in transit or in non-Rockwell
Automation inventory may continue to contain potentially affected product for a period of time after the
publication of this document.
If you need additional assistance, please contact Rockwell Automation Technical Support. See Appendix A
for local telephone numbers. Customers without TechConnect contracts should reference this Product Safety
Advisory when calling.
Customers with TechConnect contracts may be able to chat online with support representatives. Reference
this Product Safety Advisory when connected to a support engineer.
The most current version of this Product Safety Advisory is posted on the Rockwell Automation Support
Center, http://www.rockwellautomation.com/knowledgebase, as ID number 768133. Additional languages
may also be available at the end of this article attached as downloadable PDF documents.
Customers using the Rockwell Automation Support Center in a non-English language should search for the
document by the article ID number listed above. The resulting article ID for non-English postings may be different
than the listed article ID number.
If this Product Safety Advisory does not affect you because you do not have the products any longer, or if you are a
Distributor, Rockwell Automation asks that you forward a copy of this notice, with any identifying documentation,
immediately to the person or company that now has the product. We also ask that you contact Rockwell Automation
Technical Support and provide the location of the affected units.
