Warranty
Provolt Lithium Solutions offers a total of 5 years (2+3yr)* warranty on all
batteries from the date of purchase, unless otherwise stated. Provolt
warrants its batteries against defects in materials and/or workmanship.
This is further to your rights under the Australian Consumer Law. The
warranty period for commercial use is 2 Years.
Naturally the warranty cover does not extend to damage caused by
normal wear and tear, accidents, misuse, lack of maintenance, neglect,
natural disaster, or other external causes; to damage caused by operating
the equipment in a manner outside that described in the instructions. The
warranty is considered void if the item has been modified, altered or
tampered with by a person (or persons) not authorised by us to provide
service.
All products must be returned to place of purchase for inspection. If
purchased online, a warranty claim form must be filled in and emailed to
us before the product is returned. We will contact you with the return
procedure. We reserve the right to repair or replace the battery as
required.
*5 year (2+3year) Warranty
Years 1 & 2—Full replacement or no cost repair
Year 3—80% pro-rata replacement and repair
Year 4—60% pro-rata replacement and repair
Year 5—40% pro-rata replacement and repair
