Plantronics CS50 Dimensions

Plantronics Compatibility Statement

Microsoft’s launch of the Windows Vista operating system earlier this year was met with much anticipation and

fanfare, but like most major new operating system launches Vista has proven to have its share of problems for which

Plantronics products are not immune.

The majority of Plantronics products are not impacted by the Windows Vista release, and for those that are, problems

have been relatively minor. Below is a summary of Windows Vista issues and status to date.

Hardware / Headsets:

Issue: “Muted Microphone”

The microphone is muted in Vista the first time

the headset is plugged in, so needs to be un-

muted before use.

Products Affected:

DSP series (50, 100, 300, 400, 500)

.Audio products bundled with the DSP50 adapter

.Audio 550

GameCom Pro 1

CS50/CS60-USB

Resolution Status: Workaround

Un-muting the microphone is only required once (when connecting the headset to the same USB port

subsequently) as Vista remembers these settings. The one-time workaround is as follows:

•In the control panel open the Sounds control item

•Select the ‘Recording’ tab

•Highlight the microphone for the Plantronics headset affected

•Click the ‘Properties’ button

•Select the ‘Levels’ tab

•Click on the mute icon to un-mute the microphone

•Close all windows

A more permanent fix for this issue which does not require the workaround above is under

investigation and will be addressed in the next revision of this document.

Issue: “Bluetooth adapter”

Version 1p15 of the Plantronics Bluetooth

adapter is not compatible with Vista.

Products Affected:

Voyager USB

Resolution Status: Upgrade required

Check the back of the Bluetooth adapter to the right of the product label for the adapter version

number. Version 1p15 is not compatible with Vista. Version 1p23 and higher are compatible with

Vista.

Note: The .Audio 910 is Vista compatible, including the later adapter versions from launch.

Microsoft Windows® Vista™ Compatibility Distribution: Plantronics partners & customers

Issue: “Missing Bluetooth Drivers”

When any Bluetooth headset is paired with the

native Vista PC Bluetooth software stack, Vista

malfunctions and requests a disc to be installed

from the “device manufacturer”.

Products Affected:

Potentially any Bluetooth headset from any

manufacturer when paired with the native Vista

Bluetooth stack—including Plantronics Bluetooth

headsets.

Resolution Status: Alternative Bluetooth connectivity available

To avoid potential problems with Microsoft Vista’s Bluetooth software stack, consider using a Vista

compatible Plantronics .Audio 910 or Voyager USB Bluetooth headset that includes its own Bluetooth

adapter which does not depend on Vista’s Bluetooth software.

Note: Currently there is no patch available from Microsoft for this issue.

Issue: “Phantom Driver”

“New Hardware Found” wizard opens when the

headset is connected, requesting a driver to be

installed.

Products Affected:

DA50

Resolution Status: Workaround

A driver is not necessary for DA50 to operate and the wizard should be cancelled. To avoid having

the request appear every time the headset is connected, there is an option to tell Vista not to request

the driver again, which is recommended.

No further resolution to this issue is being investigated at this time.

Software

Issue: “Mute Sync”

Manually muting a headset that interfaces to

PerSonoCall software will not show “muted”

status in the Vista audio mixer.

Products Affected:

PerSonoCall 2.11.4 (current release) and previous

releases that ship with CS60-USB, .Audio 910,

Voyager-USB, and any Avaya branded versions of

these products.

Resolution Status: Fix planned for version 2.11.5 to be released May, 2007

The headset “microphone mute” functionality works correctly but the status in Vista is not shown

correctly. Upgrading to PerSonoCall version 2.11.5 will resolve this issue, when available.

Issue: “PerSono Support, Other”

PerSono and PerSonoPro software is currently

not Vista compatible.

Products Affected:

All PerSono and PerSonoPro software versions.

Resolution Status: None

No Vista support is planned for these software versions. PerSonoCall is the only PerSono software

that is Microsoft Vista compatible.

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