Pitney Bowes SendPro Manuel utilisateur

Shipping & Mailing

Postage Meters

SendPro® C,

SendPro®+

User Guide

UKEnglish Edition

SV63242-gb Rev. C

November 2020

retrieval system of any type or transmitted by any means, electronically or mechanically, without the

express written permission of Pitney Bowes.

The use of this information by the recipient or others for purposes other than the training of customers on

Pitney Bowes equipment may constitute an infringement of intellectual property rights of Pitney Bowes,

and Pitney Bowes assumes no responsibility for any such use of the information.

We have made every reasonable effort to ensure the accuracy and usefulness of this manual. However,

we cannot assume responsibility for errors or omissions or liability for the misuse or misapplication of our

products.

Except as provided in writing, duly signed by an officer of Pitney Bowes, no license either express or

implied, under any Pitney Bowes or third party’s patent, copyright or other intellectual property rights is

granted by providing this information.

1 - Quick start guide

Navigating the Home screen 9

Printing a Parcel Shipping label 11

Tracking a parcel 18

What are Cost Accounts? 18

Adding a Parcel Shipping cost account 18

Printing postage on envelopes 19

What is Accounting 20

Adding an Envelope Printing account 20

Sending post by First Class 21

Printing a custom or standard graphic 22

Using the scale when printing postage 23

Sealing envelopes 23

Sealing the envelope only 24

Filling the moistener tank 25

Replacing the ink cartridge 25

Printing a test pattern 27

Supplies 29

2 - Connectivity information

Setting up a wired network connection 32

Setting up a wireless (Wi-Fi) network connection 33

Connecting to a hidden Wi-Fi network 33

Deleting a Wi-Fi network 34

Checking your network connection 35

Finding the MAC address for wired and wireless networks 36

Setting up a proxy server 38

Table of Contents

Pitney Bowes User Guide November 2020 iii

3 - Managing your device

Installing the SendPro C, SendPro+ 41

Adjusting display brightness 48

Adjusting time zone and location code 48

Creating or disabling the security PIN 49

Installing a scale 50

Managing your Royal Mail Postage Funds 50

Uploading system logs 51

4 - Creating Parcel Shipping Labels

Signing in to and out of Parcel Shipping 53

Printing a Parcel Shipping label 53

Printing a Parcel Shipping label from the address book 60

Creating a new sender address for Parcel Shipping 60

Editing the sender address for Parcel Shipping 60

Reprinting a Parcel Shipping label 60

Getting a refund for a Parcel Shipping label 61

5 - Managing Parcel Shipping Labels

Use SendPro Online Global to perform these tasks 63

Using the Parcel Shipping address book 63

Adding new addresses to the Parcel Shipping address book 64

Searching addresses in the Parcel Shipping address book 64

Editing addresses in the Parcel Shipping address book 64

Deleting addresses from the Parcel Shipping address book 65

What are Cost Accounts? 66

Turning cost accounts on or off for Parcel Shipping labels 66

Adding a Parcel Shipping cost account 66

Modifying a Parcel Shipping cost account 67

Creating a Parcel Shipping preset 68

Setting a transaction limit for Parcel Shipping labels 68

Setting the label options for Parcel Shipping labels 69

Emailing tracking numbers for Parcel Shipping labels 69

Pitney Bowes User Guide November 2020 iv

6 - Printing on envelopes

Printing postage on envelopes 71

Checking the available funds for printing postage 72

Refilling postage for your Envelope Printing balance 72

What is Accounting 73

Adding an Envelope Printing account 73

What are sub accounts and sub sub accounts 74

Editing an account 75

Deleting a Envelope Printing account 76

Sending post by First Class 77

Advancing the date 77

Using the scale when printing postage 77

Entering the weight manually when printing postage 78

Sealing envelopes 78

Sealing the envelope only 79

Zeroing the scale 80

Getting a Royal Mail refund for damaged or incorrectly printed mail in Envelope Printing 80

Printing a custom or standard graphic 81

Adding a custom text message 82

Printing a graphic without printing postage 82

Printing only the date and time 83

7 - Presets

Creating presets 85

Selecting a Preset 85

Renaming a Preset 85

Deleting a Preset 86

8 - Managing Printing on Envelopes

Changing the default refill amounts for printing postage 88

Uploading postage transactions 88

Clearing or resetting the number of mailpieces sent 89

Performing Royal Mailpostal inspections for Envelope Printing 89

Performing postal rate updates or software updates for Envelope Printing 90

Running postage printing account reports 92

Pitney Bowes User Guide November 2020 v

Setting the postage printing account report period 92

Setting the postage printing account report preferences 93

Setting low funds warning for printing postage 93

9 - View and Print Reports

Printing a receipt when refilling postage for Envelope Printing 96

Viewing the total spent on printing postage 96

Viewing the Envelope Printing postage refill history 96

Printing a funds report 96

10 - Maintenance

Printing a test pattern 99

Cleaning the printhead 99

Replacing the ink cartridge 100

Installing the printhead 102

Cleaning the moistener brush and wick assembly 106

Filling the moistener tank 108

Installing an external scale 109

Avoiding envelope sealing issues 111

Preventing envelope feeding problems 112

Moving your device 113

11 - Supplies

Supplies 115

12 - Device Information

Royal Mail requirements 118

Sections of the meter impression 118

Postal Security Device 119

Parts of the SendPro C, SendPro+ 119

Connections on the back of the device 120

Specifications 120

Pitney Bowes User Guide November 2020 vi

13 - Safety

Important safety notes 123

14 - Technical Support

Contacting Pitney Bowes 126

15 - Third party software

Third party software 128

Pitney Bowes User Guide November 2020 vii

1 - Quick start guide

In this section

Navigating the Home screen 9

Printing a Parcel Shipping label 11

Tracking a parcel 18

What are Cost Accounts? 18

Adding a Parcel Shipping cost account 18

Printing postage on envelopes 19

What is Accounting 20

Adding an Envelope Printing account 20

Sending post by First Class 21

Printing a custom or standard graphic 22

Using the scale when printing postage 23

Sealing envelopes 23

Sealing the envelope only 24

Filling the moistener tank 25

Replacing the ink cartridge 25

Printing a test pattern 27

Supplies 29

Navigating the Home screen

The Home screen on the SendPro C, SendPro+ machine provides the starting point for creating either a

parcel shipping label or printing postage on an envelope.

For general purpose envelopes and post cards, print postage by tapping (1) Envelope Printing. For

important large envelopes or packages using Royal Mail or ParcelForce start creating a parcel shipping

label by tapping (2) Parcel Shipping.

The application drawer (3) at the bottom of the screen provides access to a variety of applications to

support and enhance your SendPro C, SendPro+ device. For example, you can obtain tracking

information (Shipping History), access address information (Address Book) and even check your

network connection (Check Network).

1 • Quick start guide

Pitney Bowes User Guide November 2020 9

To view all of the options in the application drawer, tap the double-headed arrow (4) on the right side of

the application drawer. Other options include the ability to check for available software updates (Rates

&Updates) and view online support (Help).

Note: The Shipping History icon in the application drawer provides information about labels you have

created using the Parcel Shipping application (Date, Recipient, Carrier, Tracking Number, Status, and

Label Amount). The History & Reports application provides a history of the postage refill operations

you have performed for the Envelope Printing application.

Toolbar

The toolbar located at the top of the Home screen appears at the top of every screen within the Parcel

Shipping and Envelope Printing applications.

This toolbar allows you to view and change settings and defaults values for your machine and the Parcel

Shipping and Envelope Printing applications.

1. Back - Return to the previous screen.

2. Home - Return to the Home screen from anywhere in Parcel Shipping or Envelope Printing.

3. Support - Search online content and get information on how to perform tasks using Parcel

Shipping and Envelope Printing.

4. Network - View the current network type (wireless or Ethernet) and status and strength (for

wireless connection). Allows you to turn wireless connection on or off. The icon here represents a

wireless connection.

5. Profile - Sign out of Parcel Shipping or lock your SendPro C, SendPro+device.

1 • Quick start guide

Pitney Bowes User Guide November 2020 10

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