Oticon ConnectClip Mode d’emploi

Frequently asked questions to

Oticon ConnectClip

1. Pairing

Question Answer

How many devices can

ConnectClip be paired to?

ConnectClip can be paired to up to 8 Bluetooth devices.

What happens when a 9th

Bluetooth device is paired to

ConnectClip?

The least used device is overwritten/replaced.

How many hearing aids can

ConnectClip be paired to?

ConnectClip can be paired to either one hearing aid (monaural

fitting) or a set of two hearing aids (binaural fitting).

What type of Bluetooth is

ConnectClip compatible with?

ConnectClip is compatible with most phones with Bluetooth

2.1 or later.

Which computers can be used

with ConnectClip?

We recommend using a BTD 800 USB Bluetooth dongle with

computers for a more stable connection. ConnectClip may also

work with computers directly via Bluetooth, but we do not

guarantee it and we are unable to support problems with

this setup.

Does ConnectClip work with

Oticon TV Adapters or Phone

Adapter 2.0?

No. ConnectClip does not work with Oticon TV Adapters,

Phone Adapter or Phone Adapter 2.0.

What sequence do I need to

follow to pair a set of hearing

aids to ConnectClip?

We recommend pairing the hearing aids with ConnectClip first.

Then pair ConnectClip with other devices such as mobile

phone. See Instructions for Use (IFU) booklet for further

details.

ConnectClip is paired with two

hearing aids but sound is only

coming from one hearing aid

when using ConnectClip.

What should I do?

Check batteries in hearing aids. Pair ConnectClip and hearing

aids again (as per IFU booklet). Make sure that hearing aids are

placed right next to ConnectClip (less than 8 inches apart). It is

a good idea to switch off Bluetooth in the mobile phone during

this process.

If one set of hearing aids is

already paired to ConnectClip,

how can I pair a second set?

Only one set of hearing aids can be paired to ConnectClip at a

time (either a monaural hearing aid or a binaural pair of

hearing aids). To pair another set of hearing aids to

ConnectClip, repeat ConnectClip/hearing aid pairing process as

described in the IFU.

ConnectClip

Can my client delete Bluetooth

device pairings (e.g. mobile

phone)?

Yes. To delete Bluetooth pairings using ConnectClip, your

client can press and hold the multi-button, volume up and

volume down buttons for 10 seconds to clear all

Bluetooth pairings.

Can I delete the pairing between

ConnectClip and the hearing aid?

Yes, in the ‘Save & Exit’ screen in Genie 2 | 2017.2.

If instruments and ConnectClip need to be paired again,

it must be done with the ConnectClip (outside

Genie 2 session).

Can ConnectClip be used with

other smartphones such as

Windows phones?

ConnectClip is compatible with most mobile phones that

contain Bluetooth 2.1 or higher.

Is the pairing between

ConnectClip and hearing aids

restored following a Firmware

update on Opn™hearing aids?

Yes, this pairing is restored automatically in Genie 2 | 2017.2.

Does performing a Firmware

upgrade of Opn hearing aids

erase ConnectClip and

Bluetooth pairings?

No, performing a Firmware upgrade of Opn hearing aids

does not erase Bluetooth and ConnectClip pairings.

How do you know if hearing aids

have been paired with a

ConnectClip?

A successful connection between ConnectClip and a set of

hearing aids is indicated by a solid yellow status LED light.

ConnectClip

2. Daily use

Can ConnectClip be placed on a

table to use among a group of

friends?

Yes, this is possible but it is not the intended or recommended

use. ConnectClip is optimized for 1-to-1 use, so the

effectiveness of table placement will depend on the

environment, competing noise and where the other speakers

are located.

How close does the microphone

need to be to a speaker’s mouth?

We recommend wearing ConnectClip as shown in the

Instructions for Use (IFU) booklet, ideally 8-10 inches from,

and pointing towards the speaker’s mouth.

Is it possible to select if the

hearing aid microphones can be

on or off for certain modes?

In Genie 2 it is possible to adjust the level of the hearing aid

microphones relative to the streamed signal (e.g. remote

microphone) in the Accessories panel.

While streaming music, what

happens if the volume is changed

on ConnectClip?

The volume control buttons on ConnectClip will adjust both

the hearing aid mic level and streamed signal level in the

hearing aid simultaneously.

Can remote microphone mode be

accessed using the pushbutton

on the hearing aid?

Yes, the remote microphone program is added automatically

to the hearing aid program cycle when it is paired with

ConnectClip. Remote microphone mode can be accessed by

pushing the program button on the hearing aid, or by pressing

the multi-button on ConnectClip for 3 seconds

(Status LED: Magenta).

What happens if the hearing aid

microphones are muted while

ConnectClip is in remote

microphone mode?

Your client will only hear the audio stream from ConnectClip.

Does the lanyard have

adjustable lengths?

The lanyard for ConnectClip is not adjustable, but it comes

with two fixed length options.

Is it possible to change hearing

aid programs with ConnectClip?

Yes, ConnectClip doubles as a remote control for the hearing

aids when it is not streaming sound. The ConnectClip allows

for control of hearing aid volume up or down, program change,

and muting the hearing aid mics. Please refer to the IFU for

more details.

ConnectClip

3. Remote microphone

When in remote microphone

mode, are the hearing aid

microphones still active?

Yes, the hearing aid microphones are still active (unless the

user mutes them through the ON App or the ConnectClip).

When streaming sound/music,

can the hearing aid microphones

be turned on/off?

Yes, the hearing aid microphones can be muted when

streaming sound.

To mute the hearing aid mic(s): On ConnectClip, press the

volume down button for 3 seconds, until the power indicator

flashes green once.

To unmute: Press the volume up or volume down button.

Note: The hearing aid wearer may be cut off from other

nearby sounds such as people speaking, so we only

recommend doing this in special situations.

How do I change from remote

microphone mode to

streaming mode?

To switch from remote microphone mode to streaming mode,

press and hold the multi-button for 3 seconds, to stop the

signal from the remote microphone. The hearing aids will

return to their initial program (P1) and the ConnectClip status

indicator will change to steady Yellow or Blue.

4. Priority

What takes priority if ConnectClip is

connected/paired to several

Bluetooth devices?

ConnectClip can be paired with up to 8 devices but can only be

connected to one device at any given time. The first connected

device has priority.

If ConnectClip is connected to

several Bluetooth devices, how can

you choose between them?

Turn off any device you do not want to be connected with or switch

off Bluetooth in the devices you do not want to be connected with.

Can calls be received when using

ConnectClip as a remote

microphone?

No, calls cannot be received when ConnectClip is in remote

microphone mode because in that mode, the connection between

ConnectClip and the phone is closed. However, calls will still be

allowed to come in directly on a smartphone — iPhone or Android —

that has been paired with ConnectClip.

ConnectClip

Can calls be received from the same

smartphone when streaming music

through ConnectClip?

Yes, calls can be received from a smartphone paired to ConnectClip

that is streaming music. In this case, the call will override the music,

and the end-user has the option to answer the call or reject it and

continue streaming audio.

Can my client answer calls directly

on their smartphone and choose to

not stream calls through

ConnectClip?

To do this select audio route on the smartphone. How this is done will

vary based on the phone manufacturer.

What happens if an iPhone rings

while the user is streaming music to

ConnectClip from another device?

What takes priority?

If the iPhone is paired directly with the hearing aids, the iPhone call

will interrupt the music streaming from ConnectClip (Made for iPhone

(MFI) connection has priority when listening to music).

Can the volume of a streamed

signal in remote microphone mode

be changed?

Yes. The volume control buttons on ConnectClip will adjust the

volume levels on both the hearing aid microphone and streamed

remote signal together. To change the volume of the streamed signal

in remote mic mode separately, use the ON App.

Is it possible to stream audio or

make a phone call when ConnectClip

is in remote microphone mode?

No. When using ConnectClip in remote microphone mode there will be

no connection to the mobile phone. The user would need to

disengage from remote mic mode by pressing the multi-button for 3

seconds; the hearing aid will return to P1 and ConnectClip status will

turn Yellow (connected to hearing aids) or Blue (connected to

mobile phone).

5. Range

What is the range between

ConnectClip and hearing aids when

used as a wireless headset?

Up to a maximum of 6 feet*.

What is the range between

hearing aids and ConnectClip

when ConnectClip is used as a

remote microphone?

The range between a set of hearing aids and ConnectClip when used

as a remote microphone is up to 65 feet*.

What is the range between a

Bluetooth device and ConnectClip

when ConnectClip is used as

wireless headset?

The range between ConnectClip and a Bluetooth device, like a mobile

phone, is up to 33 feet*.

ConnectClip

What is the range between the

hearing aids and ConnectClip when

it’s used as a remote control?

As a remote control,the maximum distance between ConnectClip &

hearing aids is 6 feet*.

What is the range between

ConnectClip and devices with BTD

800 USB dongle?

The range between ConnectClip and devices with BTD 800 USB

dongle is up to 33 feet*.

Does the ConnectClip range

differ in indoors versus outdoor

environments?

The range will vary depending on the surrounding materials. The

maximum range will be available indoors with no obstructions, in a

room which reflects the radio waves. In the remote microphone

mode, the range is up to 65 feet in an ideal environment*.

What happens if ConnectClip is out

of range from hearing instruments?

ConnectClip will power off if hearing aids are out of range for more

than 30 minutes. If connection is lost in remote microphone mode,

the hearing instruments will return to P1 after 90 seconds. If hearing

instruments were in another program (e.g., P2) and out of range,

they will stay in that program (e.g., P2) after 90 seconds.

*Note that other 2.4GHz equipment – such as WiFi routers and other Bluetooth devices — may interfere with or reduce the range

and reduce sound quality.

6. Indicators

Do the LED lights dim as the

power drains?

No, low battery on ConnectClip is indicated by the status light

flashing red.

Do the LED lights fade over time, i.e.,

will red start to look orange?

No, they should not fade or change color over time.

Does the LED brightness change

when in use?

LED will decrease in intensity when in idle (after 10 seconds when not

in use) and back to 100% shortly when in use.

Are there any audible indicators in

the hearing aids when ConnectClip

is used?

The following audible indicators can be heard:

• Ringing tones for an incoming call in hearing aid

• A confirmation beep when switching to remote mic program

• Confirmation beeps for volume adjustments

Can these beeps be changed/

removed (e.g. can volume change

confirmation beeps be silenced?)

Beeps are determined by the hearing aid and configurable in the

‘Buttons & indicators’ panel in Genie 2 | 2017.2. ConnectClip ring tones

can also be configured in Genie 2 | 2017.2.

ConnectClip

7. Battery

What is the battery lifetime of

ConnectClip?

The battery total life expectancy is at least 2 years based on daily

charging, with 80% battery capacity remaining after 720 charge/

re-charge cycles.

Can the battery be replaced? The battery can only be replaced by sending in the ConnectClip

to Oticon’s Repair Dept. It cannot be replaced by the hearing

care provider.

What is the full charging time for

ConnectClip battery to go from 0%

to 100% charge?

2 hours.

Can ConnectClip be left charging

overnight?

Yes.

How many hours can ConnectClip be

used for streaming and/or in remote

microphone mode per day?

Typical daily use is 16 hours: 4 hours streaming (e.g. 2 hours audio

streaming + 2 hours phone) + 12 hours standby. Or 36 hours standby

(turned on, no streaming). If used in the remote mic mode only, the

battery life is up to 8.5 hours.

Does using ConnectClip aect the

daily battery life of hearing aid?

Yes, especially during audio streaming. It may reduce daily battery

life of hearing aid by 2 to 3 hours (it depends on many factors e.g.,

type of hearing aid, amplification strategy, etc.).

Does ConnectClip influence battery

drain on a mobile phone?

Yes. This is the same drain as from other Bluetooth devices.

What kind of battery is inside

ConnectClip?

ConnectClip contains a Lithium Ion battery.

ConnectClip

8. Charging

Is there a difference in charging

time when using the USB cable

versus the power supply?

It depends on the device you are charging from. We always

recommend to use the provided wall charger.

Can my client plug the USB cable

provided into a phone charger USB

plug?

Yes, it is possible to plug the USB cable into a phone charger USB plug.

We recommend using the charger provided.

Can ConnectClip be plugged into the

USB outlet on a PC?

Yes, any standard USB connection can be used for charging

ConnectClip. Note however that some PCs/Laptops will shut off USB

power when in idle mode.

Can ConnectClip be left plugged in

for a few days if not in use?

Yes, it can be left plugged in when not in use. We recommend to

unplug if fully charged and not in use.

How long will ConnectClip hold the

charge if unplugged and unused for

several or more days?

The capacity for the battery is several months if ConnectClip is not

turned on.

9. Technology

Does ConnectClip use the same

noise reduction as in the

ConnectLine microphone?

No, ConnectClip has a new noise reduction system, based on

OpenSound Navigator™.

Which Firmware version do Opn

hearing aids need to work with

ConnectClip?

Oticon Opn hearing aids require Firmware version 5.0 or later.

What is the bandwidth of remote

microphone signal?

The bandwidth of remote microphone signal is up to 9kHz depending

on the hearing instrument.

If ConnectClip is used with an

iPhone, is this the profile headset or

hands-free?

In this case, the profile is hands-free. Same for other compatible

smartphones.

ConnectClip

10. Oticon ON App

Can ConnectClip be used with the

Oticon ON App?

Yes, the Oticon ON App can be used to adjust the volume of the

streaming signal and hearing aid when ConnectClip is in remote

microphone mode.

If streaming from a smartphone

paired with ConnectClip, can the

hearing aids be controlled with

Oticon ON App from another device

(e.g., another mobile phone or iPad)?

Yes, if the other device has the ON App downloaded, and is paired

and connected directly with the hearing aid (iOS and Android only).

When using ConnectClip as a remote

microphone, can my client adjust

the remote microphone volume and

the hearing aid microphones

separately via the Oticon ON App?

Yes, both levels can be adjusted separately using Oticon ON App.

11. Genie 2

What adjustments can be made in

Genie 2 relating to ConnectClip?

You can adjust the settings in hearing aids for when streaming a call

with ConnectClip and when using ConnectClip as a remote

microphone. See ‘Accessories’ in ‘End fitting’.

Which version of Genie is compatible

with ConnectClip?

Genie 2 | 2017.2 and later.

Under 'Buttons & Indicators' for

ConnectClip, on the ring tone demo

page in Genie there are 3 options:

Mobile, Landline, and BTD800 USB.

What are these inputs?

Mobile covers calls from a cell phone. BTD800 USB covers calls that

are routed through the BTD 800 Bluetooth dongle connection, such

as Skype, a computer-based softphone or other phone/video phone

apps. Landline inputs are not currently supported with the

ConnectClip from 17.2 until further notice.

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