Oracle SRP-Q302 Manuel utilisateur

Oracle SRP-Q302 Thermal Receipt

Printer

Setup Guide

Release 1

F86138-01

October 2023

Oracle SRP-Q302 Thermal Receipt Printer Setup Guide Release 1

F86138-01

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iii

Contents

Preface 1-1

1Compliance, Warnings, and Specifications 1-2

Oracle SRP-Q302 Specifications 1-4

Oracle Part Numbers and Description 1-4

What’s in the Printer Box 1-5

2Installation 2-6

Power Connection 2-6

Interface Connection 2-7

Simphony EMC Printer Configuration 2-10

Changing the Paper Roll 2-11

3Printer Functions and Settings 3-14

The Control Panel 3-14

Changing Printer Settings 3-15

Self-Test 3-15

Hexadecimal Dumping 3-17

4Maintenance 4-18

Paper Jams 4-18

Cleaning the Printer 4-18

Recommended Thermal Paper 4-19

1-1

Preface

The SRP-Q302 is a 3-inch (80mm) cube shaped Thermal Desktop printer offering flexible

receipt printing. Supporting front-exit printing, the SRP-Q302 is designed to free up

counter space and complement the latest hardware offering.

Audience

This document is intended for those who set up, install, and operate the SRP-Q302.

Important Information

Additional information regarding integration with the POS system or other related

software applications can be obtained from the respective application guides. The

Bixolon User’s Guide should also be referenced to understand the standard features of

the printer.

The following product specifications and/or manual content may be changed by Oracle

MICROS or Bixolon without prior notice.

Customer Support

To contact Oracle Customer Support, access My Oracle Support at the following URL:

https://support.oracle.com

When contacting Customer Support, please provide the following:

•Product version and program/module name

•Functional and technical description of the problem (include business

impact)

•Detailed step-by-step instructions to recreate

•Exact error message received and any associated log files

•Screenshots of each step you take

Documentation

Oracle Food & Beverage product documentation is available on the Oracle Help Center

at http://docs.oracle.com/en/industries/food-beverage

Bixolon SRP-Q302 Standard documentation and utilities are available on Bixolon’s

website at: https://www.bixolon.com/download_view.php?idx=42

Note: You will need the Software_NetConfigurationTool to configure the TCP/IP address.

Revision History

Date

Description of Change

October 2023

Initial publication.

Chapter 1

Compliance, Warnings, and Specifications

1-2

Compliance, Warnings, and Specifications

This device complies with Part 15 of the FCC Rules. Operation is subject to the following

two conditions: (1) This device may not cause harmful interference, and (2) This device

must accept any interference received, including interference that may cause undesired

operation.

This equipment has been tested and found to comply with the limits for a Class A digital

device pursuant to Part 15 of the FCC Rules. These limits are designed to provide

reasonable protection against harmful interference when the equipment is operated in a

commercial environment. This equipment generates uses, and can radiate radio

frequency energy and, if not installed and used in accordance with the instruction

manual, may cause harmful interference to radio communications. Operation of this

equipment in a residential area is likely to cause harmful interference in which case the

user will be required to correct the interference at his own expense.

Caution: Exposure to Radio Frequency Radiation.

To comply with FCC RF exposure compliance requirements, a separation distance of at

least 20 cm must be maintained between the antenna of this device and all persons.

Caution: Any Changes or modifications not expressly approved by the manufacturer

could void the user's authority to operate the equipment.

Class A Digital Device: Wired Device

This Apparatus complies with class “A” limits for radio interference as specified in the

Canadian department of communications radio interference regulations.

This Class A digital apparatus complies with Canadian ICES-003.

Waste Electrical and Electric Equipment (WEEE)

This marking shown on the product or its literature, indicates that it should not be

disposed with other household wastes at the end of its working life. To prevent possible

harm to the environment or human health from uncontrolled waste disposal, please

separate this from other types of wastes and recycle it responsibly to promote the

sustainable reuse of material resources. Household users should contact either the

retailer where they purchased this product, or their local government office,

for details of where and how they can take this item for environmentally safe

recycling. Business users should contact their supplier and check the terms

and conditions of the purchase contract. This product should not be mixed

with other commercial wastes for disposal.

Chapter 1

Compliance, Warnings, and Specifications

1-3

WARNING & CAUTION

Is described as death, physical injuries, serious financial losses, and damage

to data etc. that can be caused to the user.

•Do not connect multiple products to a single or faulty power outlet. Use only

grounded power outlets that meet the industry standard. Noncompliance may

cause electric shock or fire.

•Only use authentic products from Oracle & BIXOLON. The company will not

provide post-sale support for damaged or other quality issues that any fake

(Or refurbished) products may incur.

•Do not excessively bend or strain the power cord. Securely push the power cord

all the way into the power outlet lest it remain loose. Make sure to hold the cord

tight when separating it from the power outlet. Do not remove the power cord

while the product is in use. Noncompliance may cause electric shock or fire.

•Keep small accessories or other packaging materials away from young children.

Beware: choking hazard. Mishandling the product may incur injuries which

may require seeking urgent medical attention.

•Keep excessive liquids away from the power cord and outlet. If matter is smeared

onto the power cords, wipe with a dry cloth. Noncompliance may cause

electric shock or fire.

•Do not allow the product to be damaged by heavy objects. Noncompliance may

cause electric shock or fire.

•If the product emits a strange sound, burning smell, or smoke, turn off the power

immediately and unplug the power cord. If the product is dropped or its exterior is

damaged, turn off the power immediately and unplug the power cord. Do not

subject the product to shock. It may start a fire. It may damage the product.

•Install the product in a well-ventilated area by keeping it a certain distance from

the wall. The product installed in certain places such as where a lot of fine dust is

generated, where the temperature is too high or too low, where there is a lot of

moisture or water, and at airports or stations that are used continuously for a long

time may suffer serious quality problems due to the influence of the surrounding

environment. An increase in internal temperature may start a fire. Be sure to

contact the place of purchase before installing the product.

•Install the product in a fixed place preventing it from tipping over. When moving

the product, turn off the power and disconnect all connected cables, including the

power cord. It may damage the product.

•Never independently disassemble, repair, or modify the product as the warranty

will become invalid. When repair is necessary, contact the original place of

purchase.

•Do not let any foreign substances enter the product. Do not place heavy objects,

liquids, or metals on the product. This could cause damage to the product or

a fire.

•If there is a problem with the product, please contact the original place of

purchase or visit https://support.oracle.com.

Chapter 1

Compliance, Warnings, and Specifications

1-4

Oracle SRP-Q302 Specifications

Printing Method

Thermal transfer printing

Dot Density

SRP-Q302: 203 dpi (8dots/mm)

Printing Width

3-inch

72 mm

Roll Width

3-inch

79.5±0.5 mm

No. of Characters per Line

(Default Value)

SRP-Q302: 48 (Font A) ,64 (Font B) ,64

(Font C)

Printing Speed

Max. 220 mm/sec

Receiving Buffer Size

4K bytes

Supported Interface

SRP-Q302: USB (via OPOS), Ethernet, USB

charging port

Adapter

Voltage

Input Voltage

100~240 VAC

Frequency

50/60 Hz

Output Voltage

24 VDC

Environment

Condition

Temperature

Operating: 0 ~ 40 ℃

Storage: -20 ~ 60

℃

Humidity

Operating: 10 ~ 80 % RH

Storage: 10 ~ 90 % RH

Paper excluded

Life Span

Mechanism Head

150 Km

Auto Cutter

1,500,000 cuts

NOTE:

Specifications are based on operation at normal temperature using designated

paper on default settings. They are subject to change depending on temperature

or printing level. Printing speed may become slightly slower depending on the

data transmission speed and the combination of commands.

Oracle Part Numbers and Description

Table 1-1 – Oracle Part Numbers and Description

Oracle Marketing P/N

Oracle Marketing Description

7607091

Oracle SRP-Q302 Autocut thermal receipt printer with

ethernet interface, 3-foot ethernet cable, and power

supply

Chapter 1

Compliance, Warnings, and Specifications

1-5

What’s in the Printer Box

SRP-Q302

AC/DC Adapter

Paper Roll

Ethernet Cable

Installation Guide

Rubber Feet

Chapter 2

Installation

2-6

Installation

Power Connection

1. Remove back cable cover if installed. Face the flat side of the power jack to the

bottom of the printer and connect the power jack to the power port.

CAUTION

•Only use the power supply provided with the printer. Oracle shall bear no responsibility for

damage caused by using a third-party power supply.

•When removing the power supply, make sure you have a firm grasp of the plug terminal of

the power cable and the printer and pull horizontally.

•When connecting or disconnecting power, make sure to remove the power supply from the

power outlet before removing.

Chapter 2

Installation

2-7

Interface Connection

1. Connect the printer to the local LAN port using the supplied Ethernet cable.

Setting up for TCP/IP Address Assignment

The printer I/P address must be set to the desired address that is compatible with the

network. Please consult with the local Network Administrator to determine the desired I/P

address. The Ethernet cable should be connected to the same network that the host

workstation is connected to.

1. To access basic printer settings, start with the printer powered off.

a. Press and hold Power and Feed button 1-2 seconds

b. Release both at the same time. Basic configuration prints out. Quick

press of feed button (1) more time performs a print test

2. To access Printer LAN information:

a. After the printer has finished booting, open the printer cover and press

and hold the FEED button for 5 seconds.

b. Close paper cover (adjust paper as needed so it can print)

c. Check Interface Setting Menu prints

d. For LAN Information - Using Feed Button:

i. (1) short press – to select Option 1

ii. (1) long press to print out LAN configuration.

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