NPower Smartpower Manuel utilisateur
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Your npower home
energy monitor
User guide
Your npower home
energy monitor
User guide
The display
only costs
approximately
1.2p a month
to run!
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Contents
Introduction 3
Say hello / Get in touch 3
Safety first 4
What’s in the box 5
Installing your monitor 6
Setting the time 6
Setting up the transmitter 6
Connecting the transmitter and display 7
Fitting the sensor 8
Quick reference guide 10
Using your monitor 12
1 Speedometer 12
2 Speed 13
3 Milometer 13
4 Target 14
5 Tariff 15
6 Battery Symbol 16
7 Communication Symbol 16
Troubleshooting 17
Your questions answered 18
YOU MUST READ THE SAFETY INSTRUCTIONS INTHIS GUIDE BEFORE
INSTALLING YOUR NPOWER HOME ENERGY MONITOR.
If you’re unsure about installing your npower home energy monitor or
if you have any concerns after reading the safety instructions in this
guide DO NOT proceed.
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Say hello to your npower
home energy monitor!
We’re very pleased to introduce your npower home energy
monitor, a handy little gadget to help you keep an eye on how
much electricity you use and what it costs.
It’s part of smartpower, the name we’re giving to our programme
to help all our customers transition to smart metering over
the coming years.
Your npower electricity monitor can:
• let you set targets daily for how much
electricity you want to use
• allow you to see almost instantly the effect of
turning an appliance or light on and off
• help you to compare your usage from one day to the next
How does it work?
Your npower home energy monitor has a sensor which is fitted around the output cable
connecting your meter with your fuse box or consumer unit. The sensor measures the amount
of electrical current passing through the cable and the transmitter sends this information
wirelessly to your display unit in real time, providing you with an indication of your
energy consumption.
You can install and set up your npower home energy monitor yourself - just read this booklet
carefully before you start.
Please note the npower home energy monitor only acts as a guide. It does not communicate
directly with your meter and cannot be used to provide meter readings to your supplier.
Get in touch
If you have any questions about your monitor or if you’d like more advice about monitoring
your electricity usage at home, please visit www.greenenergyoptions.co.uk/npower
If you’re not an npower customer and you have a query regarding your bill or energy tariff
please contact your supplier directly.
†Technical support is provided by Green Energy Options (GEO), the third party manufacturer of your npower home energy monitor. GEO is responsible for the quality
and fitness for purpose of your energy monitor and for all subsequent service/product related enquiries. Calls may be monitored and/or recorded for security, quality or
training purposes. The cost of calls to 0845 numbers may vary so please check with your provider for exact charges. Calls from mobiles may be considerably higher.
For advice on setting up or using your npower home energy monitor please contact
our technical support line on 0845 519 3418† (9am to 5pm Monday to Friday)
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Safety first
Read the safety instructions carefully before installing your npower home
energy monitor; your safety could be at risk if you do not follow the instructions
in this guide. If you are unsure about installing your npower home energy
monitor or if you have any concerns after reading the safety instructions in this
guide please DO NOT proceed. This product is not recommended to be used
outside the UK and Ireland.
Before you start
Remember, YOU are responsible for your own safety whilst installing your
npower home energy monitor. Please read the following very carefully.
Inspect your electricity meter and cabling and look for loose wires, exposed
copper, damage to the outer insulation or damage to the meter and surrounding
equipment. If your electricity meter is in an outside meter cabinet you should
also check the cabinet for cracks and damage to the door, being especially
careful to notice if water has got into the cabinet.
Check your npower home energy monitor is in good condition. Look for
cracks or other damage to the plastic casing, and loose or damaged cables.
If the product appears damaged or faulty contact the technical support
helpline (page 3).
Now you’re ready to install your monitor and we want you to be safe, so:
•If your meter is hard to access, take extra care using a ladder.
•DO NOT work in poor light or without an adequate light source.
•DO NOT install if your meter cables look like they’ve been tampered with
or aren’t encased in plastic.
•DO NOT IN ANY CIRCUMSTANCES force or bend the cables or cut or
remove any tie wraps.
•DO NOT remove any paper labels or crimped metal wire seals, these are
anti-tamper devices.
•In the unlikely event a meter cable works loose, IMMEDIATELY CEASE
INSTALLATION of your npower home energy monitor. DO NOT touch
any exposed copper wires or cores or allow any exposed copper to touch
anything else. Immediately call a qualified electrician.
•DO NOT try to re-insert any loose cables.
If at any point your meter is unsafe please STOP THE INSTALLATION IMMEDIATELY
and contact the technical support line on page 3.
DO NOT install the sensor if you notice anything of concern during your inspection.
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Your npower home energy
monitor pack includes:
1 x Power supply
1 x Display unit
1 x Transmitter
1 x Sensor
3 x AA Batteries
What’s in the box?
To protect the environment, this product and batteries must be disposed
of safely at the end of their life. Please take to a recycling centre.
Only the supplied power cable should be used with the display.
Keep the monitor away from water and other liquids. No cleaning required
and no serviceable parts.
RoHS compliant.
Display Unit
Power Supply
Sensor
Batteries
Transmitter
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Installing your npower
home energy monitor
Setting the time
Step 1
Plug the display unit in using the power supply
provided. Whenever the display is turned on you’ll
see the set clock screen.
Step 2
Use the Up pand Down qbuttons to adjust the
time, press Set ( ) when you’ve finished.
The clock screen can be accessed at any time
afterwards by briefly pressing the Set ( ) button.
Setting up the transmitter
Step 3
Unpack the transmitter. Remove the base from the
cover by pressing the release catch on the back.
Step 4
Insert the three batteries provided. Once fitted, an
LED on the front of the transmitter will light for
a second to show that the batteries are correctly
inserted. Don’t replace the cover yet.
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Connecting the transmitter and display unit
The transmitter and display unit communicate wirelessly so they need to be ‘paired’.
You should only need to do this once.
Step 5
On the display unit, press the Up pand Down qbuttons at the same time until
the word ‘pair’ is displayed.
Step 6
On the transmitter, press and hold the Pair button until you see the LED light.
When you release the Pair button the LED flashes as the transmitter pairs with
the display unit. Slide the cover back onto the transmitter.
Step 7
Once the transmitter and display unit have paired the screen will show the
full speedometer. Press Set ( )to return to the main screen. If pairing is not
successful, the display unit will continue to show ‘pair’. Please see ‘Your questions
answered’ at the back of this booklet for help with pairing problems.
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If you are unsure about installing the sensor at any point DO NOT proceed.
Please contact the technical support helpline on page 3.
Fitting the sensor
Step 8 - Find your electricity meter
Your meter is normally on an outside wall, in the garage, basement, utility room, or in
an outside meter cabinet. Apartments and flats may have meters in communal areas
with safety panels to protect the wires entering the meter. In this situation contact
the technical support line for advice before attempting to install your npower
electricity monitor.
Step 9 - Identify cable 4 on your meter
Most homes in the UK have a single tariff or dual tariff meter.
A single tariff meter has four cables exiting the meter. In some cases the cables
(especially cables 1 and 2) may be tied or encased to prevent tampering.
A dual tariff meter commonly has 5 cables exiting the meter, including an auxiliary cable
running between cable 3 and cable 4. This is smaller in diameter than the other cables,
and runs into an adjoining metering device.
Identify cable 4, the live cable exiting from the meter to the fuse box or main switch. The
live cable is usually located on the far right of the meter and could be red, brown or grey
in colour. It could also be identified with a red or brown label and/or have a letter L on it.
The sensor is best located on the live cable coming from the meter. If you are unsure
which this is you can try a number of cables and check the display for readings each time.
The display will need to be paired to the transmitter before you will see any readings.
Please refer to www.greenenergyoptions.co.uk/npower for more information on
how to identify the cable on your meter.
Single Tariff
A red or
brown label
or letter L
Dual Tariff
L
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You should now see a reading on the display unit and you’re ready
to start using your npower home energy monitor.
Step 10 - Fitting the sensor
Clip the sensor around cable 4. You should hear a ‘click’ to indicate it has been tightly shut.
The face of the sensor must fit cleanly round the cable in order to provide a good reading.
If the display does not show any readings, you can try each cable until the display shows a
reading. However if the Communications Symbol is flashing, you may want to repeat Step 5
to Step 7 before fitting the sensor.
In the event that there is not enough cable access you MUST STOP the installation.
DO NOT PULL THE CABLE or try to force the sensor on, please contact the technical
support helpline on page 3.
Now plug the sensor into the base of the transmitter, and stand the transmitter in a secure
upright position near your meter. DO NOT IN ANY CIRCUMSTANCES drill fixing holes or
hammer nails into the wall near the meter, the cables or any other electrical equipment.
SAFETY REMINDER
NEVER TRY TO ATTACH THE SENSOR IF THERE IS DAMAGE TO THE
METER CABLES. DO NOT CUT, PULL OR TAMPER WITH ANY CABLES.
IF YOU HAVE ANY CONCERNS CONTACT THE TECHNICAL SUPPORT
HELPLINE ON PAGE 3.
Dual Tariff
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TM
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8910
1. Speedometer – how
much electricity you’re
using now
2. Speed – your electricity
use in £/h, kW or
kgCO2/h
3. Milometer – how much
electricity you’ve used
in £, kWh or kgCO2for
today, yesterday or the
last 7 days
4. Target
5. Applicable tariff (1 or 2)
6. Battery symbol
7. Communication signal
8. Down button q
9. Set button
10. Up button p
Your npower home
energy monitor – a quick
reference guide
RF10135 npm9738 Piccolo guide 01 12.indd 10 13/02/2012 15:58
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