Novell ZENWORKS 10 CONFIGURATION MANAGEMENT SP3 - COMMAND LINE UTILITIES REFERENCE 10.3... Manuel technique

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AUTHORIZED DOCUMENTATION

Novell ZENworks 10 Configuration Management Adaptive Agent Guide

ZENworks 10 Configuration Management SP3

10.3

March 30, 2010

ZENworks Adaptive Agent Guide

novdocx (en) 16 April 2010

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Contents 5

Contents

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About This Guide 7

1Overview 9

2 Status 11

2.1 Viewing the Agent’s Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

2.2 Registering with a Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

3 Policies 13

3.1 User-Assigned Versus Device-Assigned Policies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

3.2 Viewing Policies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

4 Bundles 15

4.1 Bundles Versus Applications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

4.2 User-Assigned Versus Device-Assigned Bundles . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

4.3 Accessing Bundles. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

4.3.1 ZENworks Window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

4.3.2 ZENworks Explorer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

4.3.3 ZENworks Icon . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

4.4 Understanding Bundle Icons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

4.5 Launching a Bundle . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

4.6 Postponing a Bundle Download . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

4.7 Verifying a Bundle . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

4.8 Viewing a Bundle’s Properties . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

4.9 Uninstalling a Bundle . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

5Inventory 23

5.1 What Is Inventory Information Used For? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

5.2 Scanning the Device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

5.3 Viewing Inventory Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

5.4 Completing a Collection Data Form . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

6 Remote Management 25

6.1 Remote Management Operations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

6.2 Requesting a Remote Management Session. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

6.3 Viewing Currently Connected Remote Operators . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

6.4 Viewing the Remote Management Policy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

6.5 Using the Security Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

7 Logging 29

7.1 Changing the Message Log Level . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

7.2 Clearing the Message Log File . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

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7.3 Viewing the Message Log File . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

7.4 Accessing the Backup Log Files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

8 Satellite Roles 31

8.1 General Satellite Role Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

8.2 Authentication . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

8.3 Imaging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

8.4 Collection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

8.5 Content. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

8.5.1 Viewing Distribution Point Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

8.5.2 Exporting the Recent Access History . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

8.5.3 Clearing the Recent Access History . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

9WindowsProxy 37

9.1 Viewing the Discovery Results . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

9.2 Viewing the Deployment Results . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

10 ZENworks Terminology 39

About This Guide 7

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About This Guide

This guide provides information about the Novell®ZENworks®Adaptive Agent, a component of

Novell ZENworks 10 Configuration Management SP3. For additional information about ZENworks

and other Novell products, visit www.novell.com (http://www.novell.com/products/zenworks).

The information in this guide is organized as follows:

Chapter 1, “Overview,” on page 9

Chapter 2, “Status,” on page 11

Chapter 3, “Policies,” on page 13

Chapter 4, “Bundles,” on page 15

Chapter 5, “Inventory,” on page 23

Chapter 6, “Remote Management,” on page 25

Chapter 7, “Logging,” on page 29

Chapter 8, “Satellite Roles,” on page 31

Chapter 9, “Windows Proxy,” on page 37

Chapter 10, “ZENworks Terminology,” on page 39

Audience

This guide is intended for ZENworks 10 Configuration Management end users (those with the

ZENworks Adaptive Agent on their devices).

Feedback

We want to hear your comments and suggestions about this manual and the other documentation

included with this product. Please use the User Comments feature at the bottom of each page of the

online documentation, or go to Novell Documentation Feedback site (http://www.novell.com/

documentation/feedback.html) and enter your comments there.

Additional Documentation

ZENworks 10 Configuration Management is supported by other documentation (in both PDF and

HTML formats) that you can use to learn about and implement the product. For additional

documentation, see the ZENworks 10 Configuration Management documentation (http://

www.novell.com/documentation/zcm10/).

Documentation Conventions

In Novell documentation, a greater-than symbol (>) is used to separate actions within a step and

items in a cross-reference path.

A trademark symbol (®, TM, etc.) denotes a Novell trademark. An asterisk (*) denotes a third-party

trademark.

8Novell ZENworks 10 Configuration Management Adaptive Agent Guide

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When a single pathname can be written with a backslash for some platforms or a forward slash for

other platforms, the pathname is presented with a backslash. Users of platforms that require a

forward slash, such as Linux or UNIX, should use forward slashes as required by your software.

Overview

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Overview

The ZENworks®Adaptive Agent is a part of the Novell®ZENworks 10 Configuration Management

software that lets your administrator manage devices over the network. The ZENworks Adaptive

Agent, commonly referred to as the Adaptive Agent, provides services that help the administrator do

the following without visiting your device:

Manage policies that determine the behavior of your device.

Deliver software, patches, and other files to your device.

Take inventory of your device’s hardware and software.

Access your device from a remote location to troubleshoot and fix problems with hardware and

software.

The administrator can also choose to use your device as:

A satellite, which performs certain ZENworks Primary Server roles, to minimize WAN traffic

in your ZENworks system. These roles include Authentication, Collection, Content, and

Imaging.

A Windows Proxy, which performs discovery and deployment tasks that are Windows-based

and cannot be performed by a ZENworks Linux Primary Server.

Each of these services is provided through the use of modules that plug in to the Adaptive Agent.

The default modules included with the Adaptive Agent are the Policies, Bundles, Inventory, Remote

Management, Windows Proxy, and Satellite.

Depending on the services implemented by the administrator, one or more of these modules might

not be active on your device. For example, if your administrator does not intend to remotely access

your workstation, the Remote Management module might not be installed on the device.

Consequently, the Remote Management tab is not displayed in the ZENworks Adaptive Agent page

on the device.

To view which modules are active on your device, see Chapter 2, “Status,” on page 11.

10 Novell ZENworks 10 Configuration Management Adaptive Agent Guide

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