Novatel MIFI Manuel d'instructions

www.xcomglobal.com

[email protected] for General question

[email protected] for Technical Issue

5910 Paciﬁc Center Blvd, Suite 320

San Diego, CA 92121

+1.858.222.8242 Toll-Free +1.877.520.8242

Please be sure to turn off data roaming

on Wi-Fi-enabled mobile phones.

Failure to do so may result in internation-

al roaming charges incurred

with your US carrier.

For technical support call

Toll free in the US +1 877-520-8242

For Customers Using iPhone (iOS) Please Turn OFF iCloud

If iCloud is turned on and connected to

the internet, it will send and receive data

automatically, which could result in

exceeding the limits of a carrier’s FUP.

(Refer to Pg.5 for FUP detail )

1. From the iPhone Home screen,

go to your Settings.

2. Select iCloud. Please turn o any of the

synced data (especially “Photo Stream”

and “Document & Data”).

3. Scroll down and select Storage & Backup.

4. At the bottom, turn OFF iCloud Backup.

You will be prompted,“Your iPhone will

back up to your computer automatically

when you sync with iTunes.” Click OK.

How To

Index

FAQ

Components

What the power button colors mean

What the Wi-Fi lamp states mean

Connecting to the MiFi

When the Novatel Wireless screen shows up…

Trouble Shooting --Red Solid Light--

Trouble Shooting --Altering Blue and Green--

Trouble Shooting --Resetting/Reprogramming--

Security Settings after reset (Optional)

MobiLink TROUBLE-SHOOTING INSTRUCTIONS

Customer Support Contacts

5,6

10,11

15-21

22,23

24-27

Frequently Asked Questions

What is Fair Use Policy (FUP)?

XCom Global negotiates discounted wireless data rates with carriers worldwide and pass those savings on to you. While XCom Global does

not regulate your data usage (you pay a at rate regardless of usage), our renters are subject to each carrier’s Fair Usage Policy (FUP).

Fair Usage Policies are implemented by Internet Service Providers (ISPs) in order to apply a bandwidth cap to a user when a channel shared

by many users becomes overloaded or may already be overloaded. These caps vary by carrier and the terms and implementation of the

policies are under the ISP’s control. We recommend avoiding certain things that commonly use large amounts of data: 1. Streaming video

websites and services, 2. Cloud based backup or online storage applications 3. Excessive VoIP sessions, and 4. Applications that send or

receive data automatically including backup and update services. If you believe you have hit a limit due to FUP please contact us right

away. XCom Global cannot always override every application of a FUP. If you exceed an ISP’s FUP, they may throttle your usage by limiting

your data allowance or shutting down your access for a period of time. This excessive data usage will not result in any additional costs for

your rental, but can limit your actual data usage.

Can I test the device before I get to my destination?

We recommend that you do not power on or test the rented device within the United States or any country not listed in the original order.

The SIM card inside the device is provided by a local or international carrier for the destination you selected on the order form only. If you

connect to any other wireless carrier before reaching your destination, the international carrier may suspend the connection, and XCom

Global will charge you for any fees incurred.

Which countries will the device work in?

Your device is programmed to only work in the countries that you selected on the original order form.

Before Departure

While Traveling

What should I do if I cannot ﬁnd the SSID (Network name: MiFi_XXXX on the available list of wireless networks?

How long do the batteries last?

Can the device be used while the battery is charging?

A: No networks show.

B: MiFi’s SSID does not appear

Please check if you have Wi-Fi (Wireless) capability on your personal equipment, and that it is tuned on.

- Make sure the MiFi is powered on, the Power light should be ashing, and the Wi-Fi indicator light should be solid blue.

- The MiFi may be in sleep mode, Press the power button.

- Remove the battery and the SIM card, clean the metal contacts, put it back in place, and try to connect.

- Hard reset the MiFi and re-congure it, following the reset instructions found in the manual.

In most cases the internal rechargeable batteries will last about 3-4 hours. This can be more or less depending on the usage.

The batteries take 3-4 hours to re-charge. If you ordered the external rechargeable battery, it normally will last about 8 hours.

Yes, however, it will take longer than 3-4 hours to fully re-charge the battery while in use.

A: Flashing Red/Yellow: Charging, low battery

B: Flashing Yellow: Charging, battery is 50% charged

C: Solid Yellow: Charging, fully charged

Power button LED states:

MicroUSB port

Connect the AC charger here

Indicates Wi-Fi connection status Powers on and off the device.

The LED provides connection and battery status

Unsupported function

Micro SD Card Slot

WiFi LED Power button / LED

Components

What the power button

colors mean

What the Wi-Fi LED

states mean

Red Flashing: Low battery

Red Solid: Bad SIM contact. Please reinsert the SIM card

Amber Flashing: Battery charging

Amber Solid: Battery fully charged

Green Flashing: A GPRS or EDGE(2G) network is available, but not connected

Green Solid: Connected to GPRS or EDGE(2G) service

Blue Flashing: A UMTS(3G) network is available, but not connected

Blue Solid: Connected to UMTS(3G) service

Violet Flashing: An HSPA(Faster 3G) network is available, but not connected

Violet Solid: Connected to HSPA(Faster3G) service

Alternating Blue and Green Flashing: Poor Network coverage.

See pg.10-11

No light: Wi-Fi is off or disabled, because device is plugged

into a USB port (tethered mode).

Flashing: On with users connected

Solid: On with no users connected

Connecting to the MiFi

1. Press the power button

2. Use your normal Wi-Fi connection manager

on your device to locate the MiFi network name

(SSID) and select it

3. On a PC - expand the available networks icon

in the notication area of the toolbar

Select the MiFi Network

( it begins with “MiFi_2372_XXXX” )

4. When prompted, enter the password“xcomglobal”

Your MiFi powers on and starts up. When the Power LED is

ashing and the Wi-Fi LED is solid, the MiFi is ready for you

to connect another device (such as your computer) to it.

If the Novatel Wireless screen shows up…

Continue to next page

microSDFiles Add to FavoritesAT&T HSUPA Disconnected

Novatel Wireless MiFi 2372

Home

Internet Connection

WiFi

Received 0.00 KB IP Address 0.0.0.0

Subnet Mask 0.0.0.0Transmitted 0.00 KB

Corrected Time 00:00:00

Profile Secure IP Address 192.168.1.1

Subnet Mask 255.255.255.0Network name (SSID) MiFi_2372_

Security WPA / WPA2 Mixed Mode

Clients 1/5

NOVATELWIRELESS

admin

With some devices, the MiFi

needs and extra step to

connect to the network.

Once you log into the MiFi,

if you see the screen below,

there are two steps to

connect:

1. Enter “admin”in the

upper right eld and click

admin

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