Novatel MIFI Manuel d'instructions
Copyright © 2013 XCom Global, Inc.
All rights reserved
www.xcomglobal.com
5910 Pacific Center Blvd, Suite 320
San Diego, CA 92121
+1.858.222.8242 Toll-Free +1.877.520.8242
Please be sure to turn off data roaming
on Wi-Fi-enabled mobile phones.
Failure to do so may result in internation-
al roaming charges incurred
with your US carrier.
For technical support call
Toll free in the US +1 877-520-8242
2
For Customers Using iPhone (iOS) Please Turn OFF iCloud
If iCloud is turned on and connected to
the internet, it will send and receive data
automatically, which could result in
exceeding the limits of a carrier’s FUP.
(Refer to Pg.5 for FUP detail )
1. From the iPhone Home screen,
go to your Settings.
2. Select iCloud. Please turn o any of the
synced data (especially “Photo Stream”
and “Document & Data”).
3. Scroll down and select Storage & Backup.
4. At the bottom, turn OFF iCloud Backup.
You will be prompted,“Your iPhone will
back up to your computer automatically
when you sync with iTunes.” Click OK.
How To
3
Index
FAQ
Components
What the power button colors mean
What the Wi-Fi lamp states mean
Connecting to the MiFi
When the Novatel Wireless screen shows up…
Trouble Shooting --Red Solid Light--
Trouble Shooting --Altering Blue and Green--
Trouble Shooting --Resetting/Reprogramming--
Security Settings after reset (Optional)
MobiLink TROUBLE-SHOOTING INSTRUCTIONS
Customer Support Contacts
5,6
7
8
8
9
10,11
12
13
15-21
22,23
24-27
30
Frequently Asked Questions
What is Fair Use Policy (FUP)?
XCom Global negotiates discounted wireless data rates with carriers worldwide and pass those savings on to you. While XCom Global does
not regulate your data usage (you pay a at rate regardless of usage), our renters are subject to each carrier’s Fair Usage Policy (FUP).
Fair Usage Policies are implemented by Internet Service Providers (ISPs) in order to apply a bandwidth cap to a user when a channel shared
by many users becomes overloaded or may already be overloaded. These caps vary by carrier and the terms and implementation of the
policies are under the ISP’s control. We recommend avoiding certain things that commonly use large amounts of data: 1. Streaming video
websites and services, 2. Cloud based backup or online storage applications 3. Excessive VoIP sessions, and 4. Applications that send or
receive data automatically including backup and update services. If you believe you have hit a limit due to FUP please contact us right
away. XCom Global cannot always override every application of a FUP. If you exceed an ISP’s FUP, they may throttle your usage by limiting
your data allowance or shutting down your access for a period of time. This excessive data usage will not result in any additional costs for
your rental, but can limit your actual data usage.
Can I test the device before I get to my destination?
We recommend that you do not power on or test the rented device within the United States or any country not listed in the original order.
The SIM card inside the device is provided by a local or international carrier for the destination you selected on the order form only. If you
connect to any other wireless carrier before reaching your destination, the international carrier may suspend the connection, and XCom
Global will charge you for any fees incurred.
Which countries will the device work in?
Your device is programmed to only work in the countries that you selected on the original order form.
Before Departure
5
While Traveling
What should I do if I cannot find the SSID (Network name: MiFi_XXXX on the available list of wireless networks?
How long do the batteries last?
Can the device be used while the battery is charging?
A: No networks show.
B: MiFi’s SSID does not appear
Please check if you have Wi-Fi (Wireless) capability on your personal equipment, and that it is tuned on.
- Make sure the MiFi is powered on, the Power light should be ashing, and the Wi-Fi indicator light should be solid blue.
- The MiFi may be in sleep mode, Press the power button.
- Remove the battery and the SIM card, clean the metal contacts, put it back in place, and try to connect.
- Hard reset the MiFi and re-congure it, following the reset instructions found in the manual.
In most cases the internal rechargeable batteries will last about 3-4 hours. This can be more or less depending on the usage.
The batteries take 3-4 hours to re-charge. If you ordered the external rechargeable battery, it normally will last about 8 hours.
Yes, however, it will take longer than 3-4 hours to fully re-charge the battery while in use.
A: Flashing Red/Yellow: Charging, low battery
B: Flashing Yellow: Charging, battery is 50% charged
C: Solid Yellow: Charging, fully charged
Power button LED states:
6
MicroUSB port
Connect the AC charger here
Indicates Wi-Fi connection status Powers on and off the device.
The LED provides connection and battery status
Unsupported function
Micro SD Card Slot
WiFi LED Power button / LED
Components
7
What the power button
colors mean
What the Wi-Fi LED
states mean
Red Flashing: Low battery
Red Solid: Bad SIM contact. Please reinsert the SIM card
Amber Flashing: Battery charging
Amber Solid: Battery fully charged
Green Flashing: A GPRS or EDGE(2G) network is available, but not connected
Green Solid: Connected to GPRS or EDGE(2G) service
Blue Flashing: A UMTS(3G) network is available, but not connected
Blue Solid: Connected to UMTS(3G) service
Violet Flashing: An HSPA(Faster 3G) network is available, but not connected
Violet Solid: Connected to HSPA(Faster3G) service
Alternating Blue and Green Flashing: Poor Network coverage.
See pg.10-11
No light: Wi-Fi is off or disabled, because device is plugged
into a USB port (tethered mode).
Flashing: On with users connected
Solid: On with no users connected
8
Connecting to the MiFi
1. Press the power button
2. Use your normal Wi-Fi connection manager
on your device to locate the MiFi network name
(SSID) and select it
3. On a PC - expand the available networks icon
in the notication area of the toolbar
Select the MiFi Network
( it begins with “MiFi_2372_XXXX” )
4. When prompted, enter the password“xcomglobal”
Your MiFi powers on and starts up. When the Power LED is
ashing and the Wi-Fi LED is solid, the MiFi is ready for you
to connect another device (such as your computer) to it.
9
If the Novatel Wireless screen shows up…
Continue to next page
microSDFiles Add to FavoritesAT&T HSUPA Disconnected
Novatel Wireless MiFi 2372
powered by MiFiTM
Home
Internet Connection
WiFi
Received 0.00 KB IP Address 0.0.0.0
Subnet Mask 0.0.0.0Transmitted 0.00 KB
Corrected Time 00:00:00
Profile Secure IP Address 192.168.1.1
Subnet Mask 255.255.255.0Network name (SSID) MiFi_2372_
Security WPA / WPA2 Mixed Mode
Clients 1/5
NOVATELWIRELESS
Login
admin
With some devices, the MiFi
needs and extra step to
connect to the network.
Once you log into the MiFi,
if you see the screen below,
there are two steps to
connect:
1. Enter “admin”in the
upper right eld and click
Login.
admin
10
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