Nortel I2004 Manuel utilisateur

Version 8-6 • Page 1

The i2004 Internet Telephone

User Guide

February, 2000

Version 8-6 • Page 2

The i2004 Internet Telephone User Guide

The i2004 Internet Telephone User Guide shows you how to install and operate

your i2004 Internet Telephone.

ontents

Page Number

I. Introduction – About the i2004 Internet Telephone

•Input on the i2004 Internet Telephone 4

•The i2004 Internet Telephone 6

•Display Screen 7

•Softkeys 8

•Multiple Line Appearances 9

II. Getting Started

•Installing the i2004 Internet Telephone 10

•Initializing the i2004 Internet Telephone 11

III. Using Your i2004 Internet Telephone

•Making a Call 15

-Off-Hook Dialing 16

-Predialing (On-Hook) 17

•Answering a Call 18

-While Phone is Idle 18

-While on Call Waiting 19

•Placing and Retrieving a Call on Hold 20

•Transferring a Call 21

•Conferencing Calls 22

•Forwarding Calls 25

•Inspect 26

•Do Not Disturb 27

•Message Waiting and Retrieval 28

•Enhanced Features 29

-Directory 29

Version 8-6 • Page 3

ontents

•Call Park 31

-While on an active call 31

-When your phone is idle 32

•Call Pickup 33

•Ring Again 34

•Privacy and Privacy Release 35

Version 8-6 • Page 4

Input on the i2004 Internet Telephone

Emissions Class A Product

This device complies with Part 15 of the FCC Rules. Operation is subject to the

following two conditions: (1) this device may not cause harmful interference, and

(2) this device must accept any interference received, including interference that

may cause undesired operation.

NOTE: This equipment has been tested and found to comply with the limits for a

Class A digital device, pursuant to Part 15 of the FCC Rules. These limits are

designed to provide reasonable protection against harmful interference when the

equipment is operated in a commercial environment. This equipment generates,

uses, and can radiate radio frequency energy and, if not installed and used in

accordance with the instruction manual, may cause harmful interference to radio

communications. Operation of this equipment in a residential area is likely to

cause harmful interference in which case the user will be required to correct the

interference at his own expense.

This Class A digital apparatus complies with Canadian ICES-003.

Cet appareil numérique de la classe A est conforme à la norme NMB-003 du

Canada.

Use only with Nortel recommended, approved Limited Power Source; output

rated: 16VAC, 500mA, 50/60Hz.

Version 8-6 • Page 5

i2004 Internet Telephone - Introduction

Internet Protocol (IP) telephony is the next generation of telecommunication

services that integrates voice and data capabilities to enhance everyday

communications and increase productivity. IP telephony takes advantage of new

high-bandwidth central office technologies to provide any service, anywhere, at

anytime – instantly.

IP telephony brings the power of your desktop computer to your telephone set

and brings dial tone to your personal computer.

Nortel Networks has developed the i2004 Internet Telephone to work on your

corporate local area network (LAN) to deliver voice over IP (VoIP) services. The

i2004 Internet Telephone works in concert with your existing Centrex- or PBX-

based telephone system. (See Figure 1.)

Figure 1

The i2004 Internet Telephone and the Terminal Proxy Server software are built

on H.323 standards established by the International Telecommunications Union

for multimedia communications over packet-based networks such as a corporate

LAN. This means your phone will work in harmony with other IP-based software

and hardware.

The design of the i2004 Internet Telephone includes one-button access to

features like speakerphone, directory, and voicemail and supports the unique

requirements of various users. Additional features and functionality of the i2004

Internet Telephone include its display screen, softkeys, and multiple line

appearances.

Version 8-6 • Page 6

The i2004 Internet Telephone

The i2004 Internet Telephone includes special keys that provide instant access

to features of the set. (See figure 2.) The use of these keys is discussed in more

detail throughout this User Guide.

Figure 2

6 Programmable feature keys

w/soft-labels

4 Softkeys

Display

Set Lamp

Handsfree key w/LED

Speaker

Goodbye key

Hold key

Headset

key w/LED

Mute

key

w/LED

Navigation

Cluster

Volume Control

Quit key

Version 8-6 • Page 7

Display Screen

The i2004 Internet Telephone is a feature-rich telephone that has a built-in

display screen for ease of use.

The display screen has three areas to show different types of information. (See

Figure 3.) The top half of the display screen shows the available telephone lines

associated with your i2004 Internet Telephone. Your primary telephone line will

always be associated with the lower right-hand LINE key and is highlighted with

a special green key.

The middle portion of the display screen is the main information area and

identifies incoming callers by name and number (if programmed with Caller ID)

and provides status messages. When the telephone is idle, this display area

identifies the current date and time and reminds you if your phone is forwarded

or blocked from receiving incoming calls.

The lower portion of the display screen provides "on screen" information about

the available features programmed for each softkey on your i2004 Internet

Telephone. These features are easily accessed by pressing the corresponding

keys.

Figure 3

Version 8-6 • Page 8

Softkeys

The softkeys on the i2004 Internet Telephone add greater versatility and provide

easy access to features that are customized for your current call activity. For

example, while on a call, softkeys offer one-button access to Call Conference

and Call Transfer – no more activation codes to remember! When the phone is

idle, softkey features may include Inspect, Forward and Do Not Disturb. Each

available option is identified on the display screen above the appropriate softkey.

If your i2004 Internet Telephone is programmed with more than four features

(the number of softkeys available), additional features can be accessed through

nested menu options. Pressing MORE… will provide one-button access to the

remainder of the feature list. (See Figure 4.)

Figure 4

Version 8-6 • Page 9

Multiple Line Appearances

The i2004 Internet Telephone includes six programmable keys for multiple

telephone lines and line appearances that can be updated by your system

administrator. Each unique line and appearance for that line has a dedicated key

assigned to it using the programmable LINE keys. Line key labels display “Line

X” with the primary line labeled “Line 1."

The i2004 Internet Telephone allows for multiple appearances of the same

telephone line. You can have two line appearances of your primary directory

number to facilitate call handling. (See Figure 5.) This feature prevents your

callers from reaching busy signals when you are on another call, and it functions

like Call Waiting. Caller ID is available on your additional line so you will know

who is calling before you interrupt your current call. Now you can choose to pick

up the call, conference it into your current call, or ignore it and allow your caller

to be forwarded to your voicemail!

A single telephone line that is established as a Multiple Appearance Directory

Number (MADN) can appear on multiple phones, making call sharing easier to

manage in a busy office. MADN lines will display the same label across all

terminals that share the line.

The i2004 Internet Telephone includes special features that permit you to

determine the status of the line before accessing it and that provide for call

privacy so other MADN group users do not interrupt your call. Special icons

identify the status of each telephone line: ringing, on hold, or idle.

Figure 5

Version 8-6 • Page 10

Installing the i2004 Internet Telephone

Before installing your i2004 Internet Telephone, consult your system

administrator to avoid serious damage to the set.

Your system administrator must create a terminal profile and provide you with an

IP address and other information required to initialize the set. Be sure you have

this information before installation.

Connecting the i2004 Internet Telephone

CAUTION – Severe damage will occur if this set is plugged into an ISDN

connection. Consult your system administrator to assure that you are plugging

your set into a 10/100 BaseT Ethernet jack.

To connect the i2004 Internet Telephone, follow these steps:

Step 1: Connect one end of the handset cord to the handset jack

on the telephone base, and connect the other end of the handset

cord to the handset.

Step 2: Connect one end of the line cord to the line cord jack on

the telephone base and the other end of the line cord to an IP voice

network, using a CAT-5 cable with an RJ45 connector.

Step 3: Plug the AC Power adapter into the base of the telephone,

and plug the adapter into the nearest 120V AC (60 Hz) outlet.

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