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Contact Customer Service
Customer Service
NiteSite Ltd
Unit 13 West Lane
Full Sutton Airfield
Stamford Bridge
York, YO41 1HS
United Kingdom
Phone 01759 377235 UK & Northern Ireland only
Outside the UK & Ireland +44 (0) 1759 377235
Fax +44 (0)1759 371929
W: www.nitesite.com
Office hours Monday to Friday 9am - 5pm GMT
Your 2 year guarantee - help us to help you
Your new NiteSite equipment comes with a 24 month guarantee protecting you against electrical and mechanical
breakdown. Please see terms and conditions below. There is a 12 month guarantee on battery packs.
It is important to register the purchase of your product in order to ensure that you receive prompt and efficient
assistance in the event of it requiring attention during the guarantee period.
NiteSite guarantee conditions
We at NiteSite undertake that if within 24 months of the date of purchase the NiteSite equipment or any part
thereof is proved to be defective by reason only of fault of workmanship or materials, we will, at our discretion
repair or replace the same FREE OF ANY CHARGE for labour, materials on condition that:
1)You are the original purchaser and not an assignee or subsequent purchaser of the equipment.
2)The product has been used in accordance with the manufacturers operating and maintenance instructions.
3)The product has not been serviced, maintained, repaired, taken apart or tampered with by any persons not
authorised by NiteSite.
4) All service work under this guarantee must be undertaken by the NiteSite customer service department .
5) Any product or defective part replaced shall become the property of NiteSite.
Please Note!
A) This guarantee is in addition to your statutory and other legal rights.
B) NiteSite will return product by courier within 28 days of receipt.
C) The company’s liability under this warranty is limited to the said repairs or replacement and shall under no
circumstances extend to any financial losses alleged to have been suffered by the claimant.
D) In the event of repairs or replacement being made under the terms of this warranty in the circumstances where
the opinion of the company the defect has not been caused by the company’s materials or workmanship then the
company reserves the right to charge the claimant at its current hourly rates and list prices in respect of any
employees time and any replacement parts.
E) No authority has been given to any person, firm or company, to vary the terms of this guarantee.
The guarantee does not cover the following:
1) Damage resulting from transportation.
2) Damage resulting from improper use or neglect.
3) Consequential damage resulting from unauthorised repair work.
4) Accidental damage.
