Nest Thermostat E Manuel utilisateur

Nest Pro Guide

Nest Thermostat E

Pro Installation Guide - UK only

Let’s go!

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Need any help?

Contact the Nest Pro suppo team on:

0808 178 0546 or pr[email protected]om

Monday to Friday – 08:00‑19:00

Saturday to Sunday – 09:00‑17:00

Welcome to the Nest Thermostat E

Pro Installation Guide.

Here you will nd everything you need to install

Nest Thermostat E so you can help your customers live

comfoably and save more energy.

Simply tap to continue...

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Nest Thermostat E is sma and ecient

inside and out.

A step-by-step guide to seing up

Nest Thermostat E.

Learn what makes Nest Thermostat E

a great product for your customers.

The benets of using Nest Thermostat E

with other Google Nest products.

The installation video and useful links.

Jump straight to it

Technical

specs

Installation

guide

Product

expeise

Beer

together

Additional information

Or simply tap to explore >

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Frosted display

blends into surrounding

environment

Polycarbonate,

ceramic-feel nish

Nest Leaf will appear when

the set temperature is helping

save energy

●Nest Thermostat E (with a

captive USB cable)

●Power Adaptor (captive USB

cable) and plug

●Heat Link E

●Trim plate

What’s in the box

Meet Nest Thermostat E

Nest Thermostat E is designed with proven energy-saving features*.

With its built-in stand, Nest Thermostat E can live on a side, table or desk.

The frosted display shows the temperature when someone is close to it and disappears when they

walk away.

There's nothing to program – it's all set with a Pre-Set Schedule that's easy to adjust. And your

customers can use Auto Schedule, so it learns their temperature preferences and then

automatically changes the temperature each day on what it’s learned.

It's easy to control. Just change the temperature with the Nest app or tell the Home Assistant to do

it. With Home / Away assist, it also turns itself down when your customers leave, to avoid heating

an empty home.

And as it suppos heating only (no hot water control), it's easy to install.

●Terminal blocks

●Mounting screws and wire labels

●2 x AA lithium baeries (L91)

●Quick Sta Guide

●Welcome Guide

*Energy savings are not guaranteed and depend

on energy usage, weather and other factors.

Learn more at: nest.com/eu/savings

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3.72 in

94.4 mm

1.14 in

28.95 mm

3.19 in

81.6 mm

Weight Colour Display Sensors

White ●Temperature

●Humidity

●Proximity

●Occupancy

●Ambient light

●24-bit colour LCD

●320 x 320

resolution at 182

pixels per inch

●1.7 in (4.5 cm)

diameter

14.3 oz (408 g)

Power

Requirements

Mains power

adaptor

(included-in box)

Power

Consumption

Less than 1 kWh/month

Wireless

●802.11 a/b/g/n

(2.4GHz/5GHz) Wi-Fi

●802.15.4 (2.4GHz)

●Bluetooth Low Energy

Data

Consumption

●50MB/week upload

●50MB/week

download

Nest Thermostat E specs

Warranty

Two-year limited warranty

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4.6 in

116.84 mm

0.97 in

24.6 mm

4.6 in

116.84 mm

Heat Link E specs

Weight Colour

5.2 oz (147 g)

Location

Replaces the

existing

thermostat

Connection to

Nest Thermostat E

Wireless

Compatibility Power Requirements

OpenTherm

On/O

Hot Water Control

Status lights

2 x AA Lithium

baeries.

Recommended:

Energizer Ultimate

Lithium AA (L91)

Temperature Sensor

Built-in

Grey

Nest Thermostat E exclusively uses a wireless Thread connection to Heat Link E.

This is because Nest Thermostat E comes with an integrated stand and isn’t designed to be

mounted in place of the old thermostat (as seen on the previous page.)

Instead, the Heat Link E is mounted where the old thermostat was and is connected to the

existing thermostat wires.

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●Does not require access to boiler panel if customer has an existing wired thermostat /

programmer.

●Does not require additional wires if customer has an existing wired thermostat/programmer.

(wiring required if Heat Link E requires a new connection to the boiler).

●Thermostat is mounted on a stand and powered from a wall plug.

●Suppos heating only, see compatibility below.

●Not compatible for hot water control - makes wiring simpler.

General installation information

System Compatibility:

●Works with almost all heating

systems including:

○Combi boilers

○Heat-only boilers

○Heat-only heat pumps

○Zoned systems (one Nest

Thermostat E per heating zone)

○District heating with electrical

control valves

○France only: Electric radiators

controlled with l pilote

●Not compatible with:

○Hot water control systems

○Reversible or hybrid heat pumps

○Electric undeloor heating

○Electric radiant heating (except for

electric radiators controlled with Fil

Pilote, in France)

○Systems that provide cooling

●Control systems:

○On/O

○OpenTherm

○France only: Fil pilote

Heat Link E Connections: Networking Requirements:

●C: Common

●NO: Normally Open

●OT1: OpenTherm

●OT2: OpenTherm

●FP: Fil Pilote (France only)

●Wi-Fi is required for installation, soware

updates and remote control with Nest app

●Wi-Fi Connection: 802.11b/g/n 2.4 GHz,

802.11a/n 5 GHz

●Wireless Interconnect: 802.15.4 2.4GHz,

Bluetooth Low Energy (BLE)

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We recommend that the customer

is with you during install as you

will need access to their mobile

device (must be Bluetooth -

enabled) to connect the Nest

Thermostat E and the Heat Link E,

their Nest app account and home

WiFi. The Nest Thermostat E can

only work if paired to the

customer's Nest account.

Tip: Ask the customer to download

the Nest app before your arrival and

have their WiFi password ready.

Installation step-by-step

Before staing the installation,

please use the Nest app on the

customer’s mobile device and

follow all of the steps to pair Nest

Thermostat E and Heat Link E. We

recommend that you only sta

drilling holes in the walls once the

pairing is successful and all the

steps in the app are complete.

Whenever pairing is peormed,

Bluetooth needs to be turned on

on the mobile device (it should turn

on automatically on Android, but it

needs to be turned on manually on

iOS devices). Also make sure that

the mobile devices are not

currently using any kind of power

saving features or airplane mode.

Make sure to connect the mobile

device used for pairing to the

same WiFi that the Nest

Thermostat E will be connected

to. Avoid having the phone on

mobile data while pairing.

Before you sta, it is impoant you read these 10 steps to ensure a smooth installation.

Make sure that the mobile device's OS is up to date and that the Nest app is running

the latest version. Resta the app/phone in case of pairing issues.

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Any pairing issues should be

addressed by following the

instructions on the Nest app and

Nest Thermostat E display. If there

is an existing setup on the

Thermostat E, the Nest app will

guide to do a factory reset. On the

display double press it, and

aerwards long press until the

spinning circle shows up - only do

this when the app tells you to.

Factory reset the Heat Link E when

needed by pressing the buon once

to turn on the status light, and

aerwards long press the buon

until the solid yellow/amber light

shows up.

Installation step-by-step

If there is an assisting device that

the Nest Thermostat E is trying to

connect to during pairing, make

sure that the assisting device is

awake and within range (example:

if Nest Protect, press its buon, if

Heat Link E, press it's buon, if Nest

Cam IQ, bring it closer etc). If

pairing fails, resta the assisting

device, and the new device that you

are trying to add.

Heat Link E location is crucial. The

thermostat will test the connection.

Here are some of the things that

can hu (metal stu near it, big

metal or large amounts of

concrete/brick or distance between

the thermostat and Heat Link E)

Position the Heat Link E at least 30

cm away from boiler.

Avoid any other sources of

inteerence in the vicinity of the

Nest devices: wireless inteerence:

microwave, wireless keyboard /

mouse, wireless speakers, baby

monitors, game console controller,

sma watch etc.

10.

Nest Thermostat E and the Heat Link E can only communicate wirelessly, so you

need to consider the distance between the two devices and possible sources of

inteerence, as described above.

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This is your comprehensive guide to seing up and installing Nest Thermostat E.

Please make sure you have read the previous 10 steps before following the below guide.

Prefer watching videos? Take a look at our Nest Thermostat E installation video.

Step 2: Briey test the heating system

Test the heating system fully with the current controls before installing the Nest Thermostat

E so that you can address any existing issues. At times, outdoor weather conditions may

prohibit testing. In those cases, inform the customer that you cannot test, and ask the

customer about the system's operation.

Step 1: Conrm system compatibility

Before opening the Nest Thermostat E packaging, conrm that the system can accept

On/O or OpenTherm thermostat (or Fil Pilote in France). Use the Compatibility Checker

to show you exactly where to connect each wire, click here.

Step 3: Help you customer set up on the Nest app ready for pairing of the Nest Thermostat E

Ask the customer if they have a Nest account.

If they do:

●Make sure that the mobile device's OS is up to date and that the app is running

the latest version. Resta the app/phone in case of pairing issues

●Proceed to the next step to add the Thermostat E and Heat Link E to their

account.

If they don’t:

●Download the ‘Nest app’ from Google Play or the Apple App Store.

●Open the app and click ‘Sign in with Google.’ Click on the Google account or

create a free account (you will see a buon to sign up for an account in the Nest

app.) Ask your customer to enter their email address and create a password.

●Create the customer’s Nest app prole - Postcode, Location (geo-location

service) etc.

Impoant note as on page 8:

The customer’s mobile device must be Bluetooth-enabled to link to the Nest

Thermostat E. Bluetooth should turn on automatically on Android, but needs to be

turned on manually on iOS devices. Also make sure that the mobile device is not

currently using any kind of power saving features or airplane mode.

Installation step-by-step

Nest

app logo

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