NEC ELECTRA ELITE Manuel utilisateur

Electra Elite

Multiline Telephone User Guide

NECK-007 Multiline Guide Cover 4/4/01 3:48 PM Page 4

8 Button Display

32 Button Display with 16 DSS/BLF One Touch Keys

8 Button Non Display

16 Button Non Display

16 Button Display

32 Button Non Display with 16 DSS/BLF One Touch Keys

Electra Elite Telephones

1. Speaker

2. Line Keys/Feature

Access Keys

3. Dialpad/Dedicated

Function Keys

4. Microphone

5. Volume Control

6. Large LED

7. Alphanumeric

Display

8. One Touch Keys

9. Hookswitch

10. Built-in Headset

Jack

11. Softkeys

NECK-007 Multiline Guide Cover 4/4/01 3:48 PM Page 5

Table of Contents

PAGES 2 & 3

General Information

Answering Calls

Placing Calls

PAGES 4 & 5

Placing Calls (Continued)

Microphone Control

Speakerphone Calls

Group Listening

PAGES 6 & 7

Holding Calls

Transferring Calls

Conference

Conference Bridge

Call Park - System

Station Busy/No Answer Options

PAGES 8 & 9

Station Busy/No Answer Options (Continued)

CO/PBX Dialing Options

PAGES 10 & 11

CO/PBX Dialing Options (Continued)

Call Pickup

Paging

Background Music

Call Forwarding

PAGES 12 & 13

Call Forwarding (Continued)

Customized Message

Set Relocation

Station Outgoing Lockout

Account Code Entry

PAGES 14 & 15

Account Code Forced/Verified

DISA Password

ACD/UCD

Volume Control

Programming

CHARACTER ENTRY CODES AND QUICK REFERENCE GUIDE

NECK-007 Multiline Guide 4/4/01 3:55 PM Page 1

General Information

The following should be considered when reviewing this User Guide:

➤All operational instructions assume Prime Line Pickup is assigned to intercom

dial tone, Ringing Line Preference is assigned to all telephones, a Line and

Second Incoming Extension key has been assigned to all multiline telephones

and only a single tenant has been assigned in the system.

➤All access codes listed are standard; some may vary based on system assignment.

➤Access to many features is based on system assignments. Not all features may

be available from your telephone.

➤Telephones equipped with displays will provide useful call processing

information such as digits dialed, recall indications, feature confirmation, etc.

LED INDICATIONS

FUNCTION LAMP STATUS

CO LINE KEYS:

Incoming Call Rapid Flashing Red

Held Call - Your Telephone Slow Flashing Green

Held Call - Other Telephone Slow Flashing Red

Call in Progress

Your Telephone Steady Green

Other Telephone Steady Red

Hold Recall Intermittent Flashing Green

LARGE LED:

Incoming CO/PBX, DIT or ANA Call Rapid Flashing Green

Incoming Intercom, TIE Line or DID Call Rapid Flashing Red

Message from Attendant Slow Flashing Green

Voice Mail Message Slow Flashing Red

Feature KEY:

DND Set Intermittent Flashing Red

Call Forward Set Intermittent Flashing Red

Callback Request Slow Flashing Red

ICM LED:

Incoming Call Flashing Red

Call in Progress Steady Red

Held Call Flashing Red Conf LED

NECK-007 Multiline Guide 4/4/01 3:55 PM Page 2

Answering Calls

RINGING CALLS

➤Lift handset.

➤Converse.

NOTE: When assigned the Delayed Ringing feature, incoming calls will first ring at a primary station.

If the call is unanswered after a preprogrammed time interval, calls will also ring at the assigned

secondary station.

INGING

ALLS

A S

ECOND

NCOMING

XTENSION

➤Lift handset.

➤Converse.

NOTE 1: A Second Incoming Extension key must be assigned to appear and ring.

NOTE 2: A Line key must be available to answer an incoming outside call.

VOICE ANNOUNCE CALLS

➤Ensure MIC LED is lit.

➤Adjust Speaker volume (▼or ▲) as needed.

➤Respond handsfree.

NOTE: The handset may be used at any time during the conversation.

CAMP-ON (CALL WAITING)

Receive camp-on tone while on another call:

➤Replace handset to disconnect present call.

OR Press Hold and press the Hookswitch to converse with second party.

CALL ALERT NOTIFICATION

With a call in progress:

➤Receive Call Alert Notification.

➤Press Hold, converse with second party.

NOTE 1: The second call may be placed on Hold if a Line appearance is assigned.

NOTE 2: Press flashing Line key or Conf key to return to the first call.

Placing Calls

INTERNAL CALLS

➤Lift handset.

➤Dial station number or 0 for the attendant.

NECK-007 Multiline Guide 4/4/01 3:55 PM Page 3

OR Press Feature Access key or One Touch key programmed for Direct

Station Selection.

➤ Voice announce after tone burst or wait for ringing call to be answered.

NOTE 1: When calling a multiline telephone, dialing 1after the station number will change ringing to

voice or voice to ringing.

NOTE 2: To directly access a personal voice mailbox, dial 7after dialing the station number.

OUTSIDE CALLS

➤Lift handset.

➤Dial trunk access code i.e. _

OR Press idle Outside Line key.

➤Dial telephone number.

➤Converse.

TRUNK QUEUING

After dialing trunk access code or pressing a busy Line key and receiving trunk

busy indication:

➤Dial Trunk Queue set code 78.

➤Replace handset.

NOTE: When a line is available, your telephone will ring; lift handset and place call.

LAST CO/PBX NUMBER REDIAL

➤Lift handset.

➤Press Redial.

➤Dial Last Number Redial code *.

➤Converse.

STATION/SYSTEM SPEED DIAL

➤Lift handset.

➤Press Redial and dial Speed Dial Memory location:

➤ Station Speed Dial 80~99

➤ System Speed Dial 00~79

OR Press Feature Access key or One Touch key programmed for

Station Speed Dial.

➤Converse.

SCROLLING SPEED DIAL DIRECTORIES

➤Press Speed Dial Softkey.

➤ SYS System Speed Dial.

➤ STA Station Speed Dial.

➤Press UP/DOWN Softkeys to scroll through all entries.

NECK-007 Multiline Guide 4/4/01 3:55 PM Page 4

OR ➤Use the dialpad to enter the first letter of the desired entry then dial *.

➤Press UP/DOWN Softkeys to scroll.

➤Lift handset or press Speaker or press an idle Outside Line key to place

call to displayed entry.

OR Press Feature or Exit or wait 10 seconds to cancel.

NOTE: For example, when using the dialpad to search the directory for the name “Ann”, dial the number

2on the dialpad followed by the *. To search for “Bob”, dial the number 2twice and then *. To

search for “Carol”, dial the number 2three times and then *. To search for “Dan”, dial the

number 3followed by *.

Microphone Control

➤Press Feature.

➤Dial MIC On/Off code 1.

NOTE 1: Lit MIC LED indicates MIC on.

NOTE 2: MIC ON/OFF key may be assigned to a Feature Access key or One Touch key.

Speakerphone Calls

➤Press Speaker; LED lights.

➤Ensure MIC LED is lit.

➤Place internal or outside call.

➤Converse.

➤Press Speaker to disconnect call.

NOTE: The handset may be used at any time during the conversation. To resume handsfree operation or to

monitor a call, press Speaker (LED lights) and replace handset.

Group Listening

With a call in progress via the handset/headset:

➤Press Speaker; LED lights.

➤Converse. Conversation is heard over the speaker and handset/headset. Only the

handset/headset may be used to respond.

➤Press Speaker to cancel Group Listening mode.

NOTE: When switching from Group Listening mode to Speakerphone mode, it is recommended that the

Microphone be turned off.

NECK-007 Multiline Guide 4/4/01 3:55 PM Page 5

Holding Calls

NON-EXCLUSIVE HOLD EXCLUSIVE HOLD

With a call in progress: With a call in progress:

➤Press Hold.➤Press Feature.

➤Press Hold.

NOTE 1: To retrieve a held call, press the flashing Line key or Conf key (internal calls).

NOTE 2: Calls on Non-Exclusive Hold can be retrieved from any multiline telephone with the held line

appearance.

NOTE 3: After a preprogrammed time, the held call will recall to the originating station. Once in a recall

condition, Exclusively Held calls can be retrieved from any station with the held line appearance.

Transferring Calls

USING MANUAL DIAL USING DIRECT STATION

SELECTION (DSS)

With a call in progress:

➤Press Transfer.➤Press Transfer.

➤ Dial station number. ➤Press programmed DSS.

➤Announce call (optional). ➤Announce call (optional).

➤Replace handset. ➤Replace handset.

NOTE 1: If the called station is busy, replace handset to initiate a camp-on. Unanswered camp-ons and

unscreened transfers will recall to the attendant telephone. After answering the recall, pressing

Feature 86 will transfer the call to the personal voice mailbox of the station number dialed.

NOTE 2: To return to the original party, press flashing Line key or Conf key.

NOTE 3: A Feature Access key or One Touch key may be assigned for DSS.

NOTE 4: To transfer a call directly to a personal voice mailbox, dial 7after dialing the station number.

Conference

With a call in progress:

➤Press Conf.

➤Place second call (internal or external).

➤Announce conference.

➤Press Conf to establish conference.

NOTE 1: Repeat above procedure to add an additional party (maximum 2 outside or 3 internal parties).

NOTE 2: An unsupervised conference may be established by pressing the Conf key again, after the

conference has been established. The parties may continue to converse in private. Press the

flashing Conf key to return to the conversation. This feature is available if programmed

in your system by your system administrator.

NECK-007 Multiline Guide 4/4/01 3:55 PM Page 6

Conference Bridge

➤Call a Conference Bridge extension.

➤When the voice prompt is heard, enter the password and press #.

➤Start the conference call.

Start a conference call from an an off premise location:

➤Call a line that is directed to the Conference Bridge.

➤When the voice prompt is heard, enter the password and press #.

➤Start the conference call.

Start a conference call from an incoming CO call using an Automated Attendant:

➤Call an outside line that is answered by an Automated Attendant.

➤Dial the extension of the Conference Bridge.

➤When the voice prompt is heard, enter the password and press #.

➤Start the conference call.

Start a conference call from an incoming CO call using an Attendant:

➤Call the attendant, and ask to be transferred to a Conference Bridge extension.

➤Wait until the transfer is complete.

➤When the voice prompt is heard, enter the password and press #.

➤Start the conference call.

NOTE: Default passwords: Conference #1= 0001. Conference #2= 0002.

Call Park - System

SET RETRIEVE

With a call in progress: From any station:

➤Press Transfer.➤Lift handset.

➤Dial Call Park Set code 4*.➤Dial Call Park Retrieval code 4#.

➤Dial Call Park location 0~9.➤Dial Call Park location 0~9.

➤Replace handset. ➤Converse.

NOTE: If the dialed Call Park location is busy, dial another Call Park location (0~9).

Station Busy/No Answer Options

AUTOMATIC CALLBACK

SET ANSWER

When calling a busy multiline telephone: When both telephones are idle

originating telephone rings:

➤Dial Automatic Callback code 0.➤ Lift handset.

➤Replace handset. ➤ Call is placed automatically.

NECK-007 Multiline Guide 4/4/01 3:55 PM Page 7

CALLBACK REQUEST

SET ANSWER

When calling a busy or unanswered Receive display and/or Feature

multiline telephone: LED message indication:

➤ Dial Callback Request code #.➤ Lift handset.

➤ Replace handset. ➤ Dial #: request originator is

automatically called.

➤ Repeat above procedure to respond

to additional messages.

NOTE: Callback messages are automatically cancelled once the originating station is called.

TONE OVERRIDE

SET ANSWER

When calling a busy multiline telephone: With a call in progress:

➤ Dial Tone Override code *to send tone. ➤ Receive tone override signal.*

➤ Wait for signalled party to answer. ➤ Press Hold.

➤ Converse with second party.

* If handsfree, a visual indication only (*) will be provided on the telephone’s display.

NOTE: An Override Tone will be sent each time *is pressed.

STEP CALL

When calling a busy telephone:

➤ Dial 2to advance to the next station number in that 10’s group.

VOICE OVER

ORIGINATE

When calling a busy telephone:

➤ Dial Voice Over code 6.

➤ Announce message.

ANSWER

With a call in progress:

➤ Receive Voice Over announcement.

➤ Press Hold.

➤ Converse with Voice Over originator.

➤ Press Answer key to alternate

between parties.

NOTE: The Whisper Page Access Code may be assigned to a Feature Access key or One Touch key.

WHISPER PAGE

With a call in progress:

➤ Receive Voice Over announcement.

➤ Press Feature.

➤ Dial 65.

➤ Converse with Voice Over originator

while monitoring first call.

➤ Press Feature.

➤ Dial 65.

➤ Converse with first caller while

monitoring Voice Over originator.

NECK-007 Multiline Guide 4/4/01 3:55 PM Page 8

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