NEC NECCare Platinum SigmaBlade Manuel utilisateur

Platinum SigmaBlade Warranty Program

NECCare

■■■■■■■

NEC

are

Platinum

Warranty Program

SigmaBlade Server

Proprietary Notice and Liability Disclaimer

The information disclosed in this document, including all designs and related materials, is

the valuable property of NEC Corporation of America, (“NECAM”) and/or its licensors.

NEC Corporation of America and/or its licensors, as appropriate, reserve all patent,

manufacturing, reproduction, use, and sales rights thereto, except to the extent said rights

are expressly granted to others.

The NEC Corporation of America product(s) discussed in this document is warranted in

accordance with the terms of the Limited Warranty Statement accompanying each

product. However, actual performance of each product is dependent upon factors such as

system configuration, Customer data, and operator control. Since implementation by

Customers of each product may vary, the suitability of specific product configurations

and applications must be determined by the Customer and is not warranted by NEC

Corporation of America

To allow for design and specification improvements, the information in this document is

subject to change at any time, without notice. Reproduction of this document or portions

thereof without prior written approval of NEC Corporation of America is prohibited.

Trademarks

NECCare is a trademark of NEC Corporation of America

NEC is a registered trademark of NEC Corporation and is used under license.

PN:

461-00016-000

NEC Corporation of America

10850 Gold Center Drive, Suite 200,

Rancho Cordova, CA 95670

Platinum SigmaBlade Warranty Program

Contents

Introduction.........................................................................................................................2

Warranty Registration.........................................................................................................2

Program Highlights.............................................................................................................2

Supplemental Professional Services ...................................................................................3

Registered Limited Warranty..............................................................................................4

Who is Protected? ...............................................................................................................5

What is Covered and what is Not Covered? .......................................................................5

What NEC Corporation of America Will Pay for and what NEC Corporation of America

Will Not Pay for..................................................................................................................6

How You Can Get Warranty Service..................................................................................6

Limitation of Damages and Implied Warranties.................................................................7

Platinum SigmaBlade Warranty Program

Introduction

NEC Corporation of America, “NECAM”, offers one of the

strongest warranty programs in the industry. This document

will focus on the Platinum NECCare Warranty Program for

Express5800 SigmaBlade Servers.

Warranty Registration

For efficient service, register your system online at:

http://www.necam.com/registration

Upon receipt of the registration information of your new NEC

product you will be entitled to utilize NEC’s online Self-

Support web site. You will find such information as; product

updates, specific warranty coverage for your product or you

can initiate technical support for your questions all from one

location.

Program Highlights

NEC Corporation of America’s Platinum NECCare Warranty

Program offers you the following benefits:

■

3-Years of Platinum Warranty coverage

■

3-Years of 4-Hour, Same-day Onsite Repair .

♦

An authorized service technician will be on-site at

the Custo mer the Same Day within 4-hours once a

service call is deemed necessary and follo wing

trouble-shoo ting efforts between the Customer and

NECAM

♦

Replacement parts will also arrive within 4-hours of

problem diagno sis. Spare parts will be stored at a

NECAM authorized stocking location within a 50-

mile radius of the customer installatio n address

■

Toll-free hard ware technical support 24 x7x365 in the

continental US and Canada.

■

24x7 Email Alert Monitoring

♦

NEC Ser vice Management software is enabled and

configured to mo nitor fatal and recoverable

hard ware errors resulting in Email notifications to

the systems ad ministrator and NECAM Technical

support.

NECAM will use commercially reasonable best efforts to provide 4-hour on-site service. NECAM is not responsible for service calls

missed outside the control of NECAM. If your location is outside of a NECAM authorized service coverage area, the response time

may be longer and/or an additional travel charge may be assessed. In some cases, on-site service may not be available. All service

response times are contingent upon parts availability. Customer must be able to sign and receive parts as requested by NEC to

meet 4-Hour, Same-day Service.

Platinum SigmaBlade Warranty Program

Supplemental Professional Services

NECCare Ser vices are designed to reduce risks and protect

your IT investment with the NEC Express5800 SigmaBlade

Server through warranty and maintenance,

implementation/installation and relocation services.

■

INSTALL ATION SERVICE

NEC installation services are suggested when

implementing an NEC Express5800 SigmaBlade Server.

Installation services are fee-b ased and will be conducted

by an NEC Systems Engineer (SE) and or a Certified

NEC Service Provider.

♦

Requires preplanning for installation by NECAM

and the Customer. An Installation Site Preparation

Guide will be delivered and agreed upon between the

Customer and NECAM prior to installation. This

document will provide an Outline of the Installation

Plans and Processes.

♦

Installation will take o ne (1) day on-site. Installation

includes; Hardware, Operating System; network

connection, configuration and administrator training

at the Customer site. Anything beyond the o ne day

will require additional fees.

■

RELOCATION SERVICE

NEC relocation services are a fee-b ased service

delivered by an NEC SE and or a Certified NEC Service

provider to help Customers protect their IT investments

by reducing risks, including minimal downtime, that are

known to be associated with relocation.

♦

NECAM or the Authorized service provider will

work with the Customer to plan and coordinate the

move.

♦

NECAM’s SE will work with the Customers System

Administrator to shut-down the server, dismantle

what is necessary and crate the server(s), and will -

once relocated, install the server into the new

facility.

Platinum SigmaBlade Warranty Program

♦

NECAM will arrange at the Customers cost,

transportation from the old location and to the new

one. Customer may choose its own shipping vendo r

over NECAM’s, but NECAM must be able to work

with the shipper to ensure proper requirements are

met.

♦

Relocation of equipment with NECCare Platinum

support requires placeme nt of parts to support the

server(s) within a 50-miles radius of the newly

relocated server. Costs associated with relocation of

parts may be passed to the Customer if NECAM was

not notified o f relocation 30-days prior to the actual

physical move of the server(s).

♦

If Customer relocates the NEC SigmaBlade server

without the use of NECCare Professional Services,

NEC may require your server to be recertified at an

additional fee to revalidate and maintain the

warranty of your server. Any damage occurring

during a non-NEC assisted move will void the

warranty of the ser ver. Please refer to the section in

this document entitled: What is Covered and What is

Not Covered for further information.

Registered Limited Warranty

NEC Corporation of America warrants this Product to be free

from defects in material and workmanship, and agrees to repair

or replace any part of the enclosed unit that proves defective

under these terms and conditions.

If service requires the replacement o f any parts, components,

or modules, the rep lacement items become the property of

Customer and the replaced items become the property of

NECAM. The warranty period for the Machine is from its

original Date of Installation; the date on the invoice is

considered the Date of I nstallation unless NEC notifies you

otherwise.

NECAM may use new, used, serviceable, or reconditioned

parts, components, or modules that are in good working order

as replacements. Replacement items shall be of like kind and

quality of those replaced.

If yo u do not register your Server with NECAM, you will be

required to present proof of purchase as evidence of your

entitlement for warranty service.

Platinum SigmaBlade Warranty Program

Who is Protected?

This warranty may be enforced only by the original purchaser

of the Product and is not transferable.

What is Covered and what is Not Covered?

Except as specified below, this warranty covers all defects in

material or workmanship in this Product. The following are not

covered by this warranty:

1. Any Product that is not distributed in the U.S.A. or Canada

by NEC Corporation of America.

2. Any Product on which the serial number has been defaced,

modified, or removed.

3. Any Product that has been removed from the U.S.A. or

Canada.

4. Damage, deterioration, or malfunction resulting from:

♦

Accident, misuse, abuse, neglect, fire, water,

lightning or o ther acts of nature, improper storage,

unauthorized Product modification, or failure to

follow instructions supplied with the Product.

♦

Alteration, repair or attempted repair by anyone not

authorized by NEC Corporation of America.

♦

Any re-shipment or physical movement of the

Product (claims must be presented to the carrier).

♦

Relocation, removal or re-installation of the

Product.

♦

Any other cause that does not relate to a Product

defect.

5. Cartons, carrying cases, external cabinets, magnetic or

digital tapes, or any accessories used in co nnection with

the Product.

6. This warranty covers only NEC Corporation of America -

supplied components. Service required as a result of third

party components is not covered under this warranty,

including third-party software even if it is distributed by

NECAM.

Platinum SigmaBlade Warranty Program

What NEC Corporation of America Will Pay for and what NEC Corporation of

America Will Not Pay for

NEC Corporation of America will pay labor and material

expenses for covered items, but NEC Corporation of America

will not pay for the following:

1. Removal or installation charges.

2. Payment of shipping and related charges incurred in

returning the Product for warranty repair.

3. Costs of initial technical adjustments (set-up), including

adjustment of user controls.

How You Can Get Warranty Service

EXPR ES S5800 SigmaBlade Server NECCare Custo mers in the

continental U.S. and Canada have one phone number to use

when calling for technical support or hardware repair on the

server. Calls for initiating a repair request should be made by

calling: 1-866-269-1239. Be prepared to provid e the Serial

Number to your server to NEC for quick response.

For easy reference, write down your Serial Number here:

SN:_______________________________________________

Technical support or warranty service may also be obtained by

contacting your local NEC Corporation of America authorized

service provider.

When arranging for a hard ware repair, you will sp eak with a

trained technician. The technician will determine whether you

have a hard ware or software failure and then will provide you

with the appropriate service options. If appropriate, you will

be given instructio ns on how to return your CRU part in a

NECAM supplied box. You may be given a reference number

that you should retain for yo ur records.

On-site Serv ice

If NECAM authorizes on-site service for your repair, a

qualified technician will arrive at your site within fo ur (4)

hours from the time of dispatch. If you are located outside of

a service co verage area, travel charges will be applied.

Platinum SigmaBlade Warranty Program

All parts or systems returned to NECAM must be accompanied

with an RMA (Return Material Authorization) number. To

obtain an RMA number for product r eturn, please contact the

SigmaBlade Server Technical Support line at: 1-866-269-

1239.

NEC Corporation of America may require that yo u provide the

original bill of sale or receipt as proof of p urchase in order to

obtain warranty service. Please retain such proof o f purchase

with your records.

Limitation of Damages and Implied Warranties

NEC Corporation of America's sole liability for any defective

product is limited to the repair or replacement of the product

at our optio n. NEC Corporation of America shall not be liable

for:

1. Damage to other property caused b y any defects in this

product, damages based upon inconvenience, lo ss of use of

the product, loss of time or data, commercial loss; or

2. Any other damages of any kind.

NEC CORPORATION OF AMERICA MAKES NO OTHER

EXPRESS WARRANTY WITH RESPECT TO THIS

PRODUCT. ANY IM PLIED WARRANTIES, INCLUDING

BUT NOT LIMITED TO ANY IMPLIED WARRANTY OF

MERCHANTABILITY OR FITNESS, ARE LIMITED IN

DURATION TO THE TERM OF THE EXPRESS

WARRANTY STATED HEREIN. LIABILITY FOR

CONSEQUENTIAL O R INCIDENTAL DAMAGES UNDER

ANY WARRANTIES IS EXCLUDED TO THE EXTENT

PERMITTED BY LAW.

Note:

Some states and provinces do no t allow the exclusion

or limitatio n of incidental or consequential damages, so the

above limitation or exclusion may not apply to you. Some

states do not allow limitations on ho w long an imp lied

warranty lasts, so the above limitation may not apply to you.

This warranty gives you specific legal rights, and you may also

have other rights that vary from state to state and province to

province.

Note:

All Products returned to NEC Corporation of America

for service M U S T have prior approval. This may be obtained

by calling 1-866-269-1239.

Platinum SigmaBlade Warranty Program

This Product is warranted in accordance with the terms of this

limited warranty. Consumers are cautioned that Product

performance is affected by system configuratio n, software, the

application, Customer data, and operator control of the system,

amo ng other factors.

While NEC Corporation of America products is considered to

be compatible with many systems, the specific functional

implementation by the Customers of the product may vary.

Therefore, the suitab ility of a product for a specific purpose or

application must be determined by the Customer and is not

warranted by NEC Corporation of America. For more

information, telephone 1-866-269-1239.

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