Moxee Signal Manuel utilisateur

User Manual

v24

Moxee Signal User Manual

Table of Contents

What’s Included .................................................................................................................................... 3

Getting Started ..................................................................................................................................... 4-15

Downloading the Moxee App

Getting to Know Your Homescreen

Getting to Know Your Menu

Creating an Account

Account Types

Turning Your Moxee Signal On or O, and Resetting the Moxee Signal

Activating and Pairing Your Moxee Signal

Choosing Your Moxee Signal’s User

App Permissions

Inviting Contacts

Using the Moxee Signal ...................................................................................................................... 16-24

Understanding the Moxee Signal Connection

Bluetooth®Mode

Cellular Mode on LTE

Alerts

Alert Types

Sending Alerts

Closing Alerts

Responding to Alerts

Deleting Audio Recordings

Professional Monitoring Service

Troubleshooting ................................................................................................................................... 25-26

Setup Issues

Account Issues

Moxee Signal Issues

Alert Issues

Contact Support & Legal .................................................................................................................... 27

Specications ........................................................................................................................................ 28

Moxee Signal User Manual

What’s Included

Included in the package is one (1) Moxee Signal, one (1) clip attachment, one (1) micro USB charging cable, one (1) USB

charger, one (1) Quick Start Guide, one (1) Quick Power Card, and one (1) Product Specications and Warranty pamphlet.

1. Speaker

2. Alert Button

3. Alert LED

4. Connection LED

5. Location LED

6. Power LED

7. Power Button

8. Microphone

Your Moxee Signal shows you its status with the 4 LEDs on the front of

the case. All four LEDs turn o when the Moxee Signal goes into Low-

Power Mode.

• Alert LED: glows yellow during an active Yellow Alert or red during a Red

Alert.

• Connection LED: glows green in Cellular Mode, blue in Bluetooth®

Mode, or red when disconnected. The LED ashes when starting a

connection.

• Location LED: glows green when the Moxee Signal has a location value,

or red when it has a location outside the supported monitoring service

area.

• Power LED: glows red while charging, ashes red when the battery is

low, and is o when the battery is charged.

3 6

4 5

Moxee Signal User Manual

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Have an account? Sign In

100%

9:41 AM

Sketch

Safety on the go,

with or without

access to a phone.

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Have an account? Sign In

100%

9:41 AM

Sketch

Press once to check in, twice to

alert your network, and three

times for emergency assistance.

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Have an account? Sign In

100%

9:41 AM

Sketch

Your location is always private and

only shared with your contacts

when you push the button.

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Have an account? Sign In

100%

9:41 AM

Sketch

Chat with your contacts

during an active alert,

right in the app.

Heading over now

I'm listening to the audio –

!are you near there?

Noah Ackerman, 9:41am

Everything is OK!

I'll standby - thank you!

Noah Ackerman, 9:41am

Getting Started

Downloading the Moxee App

On your phone, open the App Store™ or Google

Play Store™ and search for “Moxee”. You can

also follow links at moxee.com to your phone’s

store. Once you’ve downloaded the app and

installation nishes, you can set up your owner

account and your Signal.

Google Play™ and the Google Play logo are trademarks of Google LLC.

Apple™ and the Apple logo are registered in the U.S. and other countries

and regions. App Store is a service mark of Apple Inc.

Moxee Signal User Manual

Getting to Know Your Homescreen

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West Hartford, CT – just now

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1. Menu Button

Expands the main menu

2. Refresh Button

Requests updated location from all Device Users’

Moxee Signals

3. Prole Pins

Show the locations of your Device Users’ Moxee Signals

4. Blue Dot

Shows your phone’s location

5. Re-center Button

Brings location of all active pins and phones into view.

6. Screen Zoom Button

Grows or shrinks the viewable map, hiding or showing

the Device User list

7. Low Battery Indicator

Shows when one of your Device Users’ Moxee Signal

battery is low

8. Device User List

Shows each of your Device Users with their most recent

location and the last time location was reported

Moxee Signal User Manual

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About

Support

Account Info

Users & Devices

Alerts & Check Ins

Contacts & Settings

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Getting to Know Your Menu

1. Home

Returns to the homescreen map

2. Contacts & Settings

Add, remove, or edit Contacts and the

alerts they receive

3. Alerts & Check-ins

See a list of active and historical alerts

4. Users & Devices

Edit Device User information, change

Moxee Signal settings, and add or remove

devices

5. Account Info

Change Account Owner information

6. Support

Access a Moxee App walkthrough and

contact Support via phone or email

7. About

View app version, legal notices, and

Moxee Signal User Manual

Creating an Account

Everyone using Moxee Signal has an account. When you rst start using the Moxee App, you will be asked to sign up for an

Owner Account. Explanations of each account type can be found on the next page.

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Address Line 2

Address Line 1

Providing your home address allows the

monitoring service to get you help faster

when a Red Alert is sent.

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HIDE

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You can enter this 4 digit PIN to close

an alert sent from any device on this

account. The monitoring service may

also ask for this when responding to a

Red Alert.

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Create your prole by

entering your mobile

phone number, rst name,

last name, email address,

adding a photo (optional),

and choosing a password.

Agree to the Terms of

Service, then tap Sign Up.

The Moxee App will send

you a text message with a

4-digit conrmation code.

Enter the code on the next

screen, then tap Done on

the keyboard. You can also

tap in the white space,

then either resend the code

or update your mobile

number.

On the next screen, enter

the street address where

you live. This is used to

help the professional

monitoring service when

they contact emergency

personnel.

On the last account setup

screen, select a 4-digit PIN

that you will use to close

alerts from your phone.

Moxee Signal User Manual

Account Types

There are three Moxee Signal account types. It is possible to possess all three types at once if you are the Owner of an

account, a User of a Moxee Signal, and are listed as a Contact for another Device User.

OWNERS CAN

• Receive Check-ins and alerts from

Device Users by push notication,

text message, and email

• Close Yellow and Red Alerts for

Device Users

• Log in to the Moxee App on a

smartphone

• View alerts while they’re open and

up to 14 days after they are closed

• View Check-ins for up to 14 days

after they are sent

• Add, remove, and manage

preferences for Contacts notied

for their Device Users’ alerts

• Customize email messages for

Check-ins and Yellow Alerts

• Add, remove, and reassign Moxee

Signals for dierent Device Users

• Get updated location for their

Moxee Signals at any time, and use

the Device Finder tool

• Change prole info for their Device

Users and themselves

• Delete audio clips

USERS CAN

• Send Check-ins from their Moxee

Signal

• Start Yellow and Red Alerts from their

Moxee Signal

• Close Yellow and Red Alerts from

their Moxee Signal

• Receive feedback when Contacts

view their alerts

• Turn their Moxee Signal on, o, and

reset it

CONTACTS CAN

• Receive Check-ins and alerts from

Device Users by text message and

• View alerts while they’re open and

up to 4 hours after they are closed

• Chat with other Contacts using the

in-app chat feature during an active

alert

• View Check-ins for up to 4 hours

after they are sent

Moxee Signal User Manual

Turning Your Moxee Signal On or O, and Resetting the Moxee Signal

Turning On Your Moxee Signal

To turn Moxee Signal on, press and hold the power button for a

few seconds, until the Power LED lights up solid red.

Turning O Your Moxee Signal

Press and hold the power button until the Power LED begins

blinking, then release the power button. The Power LED will

blink ve times, and then the Moxee Signal will turn o.

Resetting Your Moxee Signal

Press and hold the power button until the Power LED blinks

ve times and turns o. Release the button when the Power

LED turns solid red. When the solid red glow stops, the reset is

complete.

Power

Button

Power

LED

If Your Moxee Signal’s Battery is Low

The Moxee Signal will emit two short vibrations when its

battery is low. This vibration pattern does not repeat and

only occurs when the battery life is below 30%.

Moxee Signal User Manual

Activating and Pairing Your Moxee Signal

After creating your Owner Account, follow the on-screen instructions in the Moxee App to pair your Moxee Signal to your

phone, which will also link it to your Owner Account.

It is recommended that you charge your Moxee Signal using the included cable and charger or a standard USB port for 1 hour.

Power up your Moxee

Signal by pressing and

holding the power

button on the side

of the device. Wait

until the Connection

LED transitions from

blinking to solid green.

Place your Moxee

Signal next to your

phone.

After pairing nishes,

tap Continue.

Place your device next to your phone to

automatically pair it – this might take a

few minutes.

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Tap on the IMEI

code matching the

code on the back of

your Moxee Signal.

If multiple Moxee

Signals are in range,

there may be more

than one IMEI listed.

The Moxee Signal

may take a few

minutes to pair.

Be sure to accept

PAIR if you get a

pop-up notication.

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