Warranty information:
Merkava stands behind its products. All our tran sporters benefit from a 2 year limited
warranty.
The COMP
ANY
warrants that the
frame
will
be
free from defects in the materials and
workmanship for a period
of
2 years.
The COMPANY warrants that the motor
and
battery pack will be free from defects in the
materials and workmanship for a period
of
1 year*.
The COMP
ANY
warrants that the electrical components including
the
controller
and
charger will
be
free from defects in the materials and workmanship for a period
of
6 months.
Before shipping, we conduct spot checks on our transporters to validate overall quality and
condition
of
electrical components including motor and battery pack. These checked units have
their battery tested and fully charged before shipping.
The lithium ion technology we use is intended to last for several years while being charged and
discharged many times. However, the battery's life span will depend on your care
of
the battery.
If
the PRODUCT proves defective AND a claim is filled during the warranty period, the
COMP
ANY
at
its option, will:
Repair the PRODUCT by means
of
telephone support, email support, or by providing the
necessary parts at no charge.
Warranty claims must be filed with Merkava by email: info@merkava.
ca
*Warranty
on
battery will be limited to 6 months
if
it is determined that our guidelines for proper
battery care have not been followed.
The following are not covered
by
the warranty:
• Wear and tear on frame, grip tape, levers, tubes, tires, brake discs, brake pads, cables,
seats, plastic fairings and any other component which wears out naturally during usage.
• Minor scratches and stress marks that may occur during shipping and handling.
• Water damage caused by exposing sensitive electrical parts to water such as washing
transporter with hose
or
pressure washer.
• Accidents, misuse, abuse, human errors
or
lack
of
maintenance.
• Acts-of-god such as fire, flood, earthquake, freezing, etc
