Memjet AS-1180C Manuel utilisateur

MACH 8(AS-1180C)

Digital Color Document Printer

User Guide

SAFETY PRECAUTIONS

THIS EQUIPMENT PRESENTS NO PROBLEM WHEN USED PROPERLY.

HOWEVER, CERTAIN SAFETY RULES SHOULD BE OBSERVED WHEN

OPERATING THE MACH 8 PRINTER.

BEFORE USING THE PRINTER, YOU SHOULD READ THIS MANUAL

CAREFULLY AND FOLLOW THE RECOMMENDED PROCEDURES, SAFETY

WARNINGS, AND INSTRUCTIONS:

Keep hands, hair, and clothing clear of rollers and other moving parts.

DO NOT place hands/feet or other body parts under the Feed Table or Receiving Tray.

Avoid touching moving parts or materials while the machine is in use. Before clearing a jam,

be sure machine mechanisms come to a stop.

Always turn off the machine before making adjustments, cleaning the machine, or performing

any maintenance covered in this manual.

The power cord, supplied with the machine, should be plugged into a properly grounded,

easily accessible wall outlet near the machine. Failure to properly ground the machine can

result in severe personal injury and/or fire.

The power cord and wall plug is the primary means of disconnecting the machine from the

power supply.

DO NOT use an adapter plug on the power cord or wall outlet.

DO NOT remove the ground pin from the power cord.

Do NOT use extension cords.

DO NOT route the power cord over sharp edges or trap it between furniture.

Avoid using wall outlets that are controlled by wall switches or shared with other equipment.

Make sure there is no strain on the power cord caused by jamming it between equipment,

walls or furniture.

DO NOT remove covers. Covers enclose hazardous parts that should only be accessed by a

qualified service representative. Report any cover damage to your service representative.

This machine requires periodic maintenance. Contact your authorized service representative

for required service schedules.

To prevent overheating, do not cover the vent openings.

Use this equipment only for its intended purpose.

In addition, follow any specific occupational safety and health standards for your workplace or area.

This manual is intended solely for the use and information of Neopost, its designated agents,

customers, and their employees. The information in this guide was obtained from several different

sources that are deemed reliable by all industry standards. To the best of our knowledge, that

information is accurate in all respects. However, neither Neopost, Inc. nor any of its agents or

employees shall be responsible for any inaccuracies contained herein.

Memjet®is a registered trademark.

All other trademarks are the property of their respective holders.

including photocopying, recording, or any information storage and retrieval system, without permission in writing from the publisher

TABLE OF CONTENTS

Table of Contents

SECTION 1 – GETTING ACQUAINTED .............................................................................1

FRONT VIEW .................................................................................................................................................. 1

REAR VIEW .................................................................................................................................................... 2

PRINT ENGINE VIEW ........................................................................................................................................ 3

INK TANK VIEW............................................................................................................................................... 4

HIGH CAPACITY OUTPUT STACKER (OPTIONAL)...................................................................................................... 5

SECTION 2 – INSTALLING THE PRINTER..........................................................................6

TRANSPORT INSPECTION ................................................................................................................................... 6

TOOLS NEEDED ............................................................................................................................................... 6

CHOOSING THE LOCATION ................................................................................................................................. 6

Printer (Print Engine) Must be Level.................................................................................................................... 6

OPERATING CONDITIONS .................................................................................................................................. 7

UNPACKING.................................................................................................................................................... 7

Contents of Packaging............................................................................................................................ 7

REMOVING THE CARDBOARD SHIPPING INSERT AND SHIPPING TAPE .......................................................................... 8

LEVELING THE PRINTER (PRINT ENGINE)............................................................................................................... 9

Checking the Tilt Readings.................................................................................................................... 10

CONNECTING THE PRINTER .............................................................................................................................. 11

Plugging in the Printer .......................................................................................................................... 11

Powering the Printer ON and OFF ........................................................................................................ 11

Powering-Up the Printer:................................................................................................................................... 11

Powering-Down the Printer:.............................................................................................................................. 11

Connecting to the Computer................................................................................................................. 12

Minimum Computer System Requirements ...................................................................................................... 12

INSTALLING THE PRINTER SOFTWARE (DRIVER &TOOLBOX)................................................................................... 13

Connecting the Printer via Network (Ethernet Port)............................................................................. 16

INSTALLING THE INK TANKS.............................................................................................................................. 18

Ink Tank Anatomy................................................................................................................................. 18

Procedure (Installing the Ink Tanks): .................................................................................................... 19

INSTALLING THE PRINTHEAD CARTRIDGE ............................................................................................................ 22

Protective Packaging ............................................................................................................................ 22

Procedure (Installing the Printhead Cartridge)..................................................................................... 24

INSTALLING/REMOVING THE HEAD MEDIA GUIDE................................................................................................ 28

SECTION 3 –INSTALLING THE OUTPUT STACKER (OPTIONAL) ......................................30

UNPACKING.................................................................................................................................................. 30

Contents of Packaging.......................................................................................................................... 30

CONNECTING/ALIGNING THE OUTPUT STACKER................................................................................................... 30

SECTION 4 – OPERATING THE PRINTER .......................................................................31

MACH 8CONTROL PANEL FUNCTIONS ............................................................................................................. 31

For The Print Engine:............................................................................................................................ 31

Print Engine Status Light (LED) Indicators.......................................................................................................... 32

For the Feed Table: ............................................................................................................................... 35

Feed Table: Status Light (LED) Indicators........................................................................................................... 35

SETTING UP THE FEED..................................................................................................................................... 36

PRINTER DRIVER PROPERTIES........................................................................................................................... 40

TABLE OF CONTENTS

General Tab ....................................................................................................................................................... 40

Layout Tab ......................................................................................................................................................... 43

Color Tab............................................................................................................................................................ 44

Import/Export Tab ............................................................................................................................................. 46

Services Tab ....................................................................................................................................................... 46

TOOLBOX FEATURES....................................................................................................................................... 47

User Interface Menu............................................................................................................................. 47

Diagnostics Menu ................................................................................................................................. 52

Ink Usage Menu.................................................................................................................................... 53

System Settings..................................................................................................................................... 55

Service Menu ........................................................................................................................................ 57

PRINTING..................................................................................................................................................... 58

Printhead Cartridge Conditioning......................................................................................................... 58

SECTION 5 – SOFTWARE SETUP INFORMATION...........................................................59

GENERAL SOFTWARE SETUP INFO ..................................................................................................................... 59

ADOBE®ACROBAT/READER SETUP TIPS ............................................................................................................. 60

SETTING UP A JOB IN MICROSOFT WORD®(2007) .............................................................................................. 61

Letter (8.5” x 11):............................................................................................................................................... 61

SECTION 6 – OPERATING THE STACKER (OPTIONAL) ...................................................63

OUTPUT STACKER CONTROL PANEL BUTTONS ..................................................................................................... 63

Output Stacker Status Light (LED) Indicators........................................................................................ 64

OUTPUT STACKER SETUP................................................................................................................................. 65

SECTION 7 – OPERATOR MAINTENANCE .....................................................................66

REPLACING THE INK TANKS .............................................................................................................................. 66

Cleaning Ink Tank Contacts & Prism ..................................................................................................... 66

Ink Tank Storage & Shelf Life ................................................................................................................ 67

Ink Tank Service Life.............................................................................................................................. 67

Ink Tank Disposal.................................................................................................................................. 68

CLEANING THE PRINTHEAD CARTRIDGE .............................................................................................................. 68

From the M Series Driver: ..................................................................................................................... 68

From the Toolbox:................................................................................................................................. 68

Manual Printhead Cleaning:................................................................................................................. 69

REPLACING THE PRINTHEAD CARTRIDGE............................................................................................................. 70

Printhead Storage & Shelf Life.............................................................................................................. 71

Printhead Service Life ........................................................................................................................... 71

Printhead Disposal................................................................................................................................ 71

INSPECTING &CLEANING THE LIP OF THE CAPPING STATION .................................................................................. 72

INSPECTING THE WIPER ROLLER ....................................................................................................................... 73

CLEANING/REPLACING SERVICE STATION ITEMS .................................................................................................. 74

Removing the Service Station ............................................................................................................... 74

Cleaning the Service Station ................................................................................................................. 76

Wiper Roller Removal and Cleaning or Replacement........................................................................................ 76

Wiper Motor Assembly Removal and Cleaning ................................................................................................. 77

Printing Platen and Capping Station Removal and Cleaning.............................................................................. 78

Cleaning the Service Station Tray ...................................................................................................................... 78

Suggestion for High Volume Users: ................................................................................................................... 78

Installing the Service Station ................................................................................................................ 79

Still Experiencing Print Quality Issues? ................................................................................................. 82

INSPECTING/REPLACING THE WASTE INK TRAY .................................................................................................... 83

REPLACING THE SHEET SEPARATORS .................................................................................................................. 84

TABLE OF CONTENTS

iii

JAMS IN THE PRINTER ..................................................................................................................................... 85

Removing Jammed Media .................................................................................................................... 85

CLEANING THE PRINTER BODY.......................................................................................................................... 87

CLEANING THE FEED ROLLERS AND FORWARDING ROLLERS .................................................................................... 87

CLEANING THE FEED SENSOR ........................................................................................................................... 88

CLEANING OTHER ITEMS INSIDE THE PRINT ENGINE .............................................................................................. 89

Grit Rollers (Media Transport Rollers) .................................................................................................. 89

Media (Paperpath) Sensors .................................................................................................................. 89

Capping Station Lip............................................................................................................................... 89

Paperpath Surfaces............................................................................................................................... 89

Printing Platen Surface ......................................................................................................................... 89

Cleaning the Ink Revolver Couplings..................................................................................................... 91

PRINTER MAINTENANCE SCHEDULE ......................................................................................................... 92

PREPARING PRINTER FOR TRANSPORT................................................................................................................ 93

Local relocation .................................................................................................................................... 93

Remote relocation or shipping.............................................................................................................. 93

SECTION 8 – TROUBLESHOOTING GUIDE .....................................................................96

PRINT QUALITY ISSUES: .................................................................................................................................. 96

Examples of Print Quality Issues (including possible causes and solutions) ......................................... 97

Air in Printhead Nozzle Area:............................................................................................................................. 97

Clogged/Damaged/Dead Nozzles: ..................................................................................................................... 98

Color Mixing Issues: ........................................................................................................................................... 99

Scuff Marks and Smudging Issues:................................................................................................................... 100

Fuzzy/Distorted Print ....................................................................................................................................... 102

THE INK TANK(S)......................................................................................................................................... 103

THE PRINTHEAD CARTRIDGE .......................................................................................................................... 104

THE PRINTER .............................................................................................................................................. 106

Dots or Lines Printed on Media........................................................................................................... 106

Power Problems.................................................................................................................................. 106

Service Station Problems .................................................................................................................... 107

Interface Communication Problems ................................................................................................... 108

Feeding Problems ............................................................................................................................... 109

ERRORS AND WARNINGS .............................................................................................................................. 110

Printer Alert Window Messages ......................................................................................................... 110

Toolbox System Status Messages ....................................................................................................... 111

APPENDIX A – SPECIFICATIONS .................................................................................115

MACH 8 Specifications........................................................................................................................ 115

Optional High Capacity Output Stacker Specifications....................................................................... 115

APPENDIX B – SUPPLIES AND OPTIONAL HARDWARE ...............................................116

OBTAINING SUPPLIES,SERVICE AND SUPPORT ................................................................................................... 116

APPENDIX C – QUICK REFERENCE INFO .....................................................................117

PRINTER CONTROL PANEL LED SEQUENCES ...................................................................................................... 117

TABLE OF CONTENTS

NOTES

______________________________________________________

SECTION 1

GETTING ACQUAINTED

SECTION 1 – Getting Acquainted

Front View

Feed Table Controls – Raise and lower Feed Table for loading media.

Print Engine Controls On/Off, Paper/Resume and Pause/Cancel Buttons.

Storage Compartment – Holds media, ink and other supplies.

Top Cover – Provides access to the Print Engine.

Ink Tank Door – Provides access to the Ink Tanks and Service Station.

SECTION 1

GETTING ACQUAINTED

Rear View

1. Output Stacker Power Out –Connect power cord from optional High Capacity

Output Stacker here. Outlet is rated for 1A, 115VAC.

2. Main Power Switch, Receptacle and Fuse–Plug in power cord here. Switch turns

main power ON/OFF. Fuse (2.5A, 250V, slow blow) provides over-current protection.

(IMPORTANT: Use Control Panel ON/OFF button to power-down Print Engine

before turning off main power.)

USB Port Connection –The USB cable, from the computer, attaches here.

Network Connection – The network cable plugs in here.

5. Stacker Interface Port –Stacker Interface Cable for the optional, Automatic High

Capacity Output Stacker connects here.

6. Feed Rollers and Sheet Separators – Feeds and separates media; delivering one

piece at a time into the printing area.

7. Skew Control Bridge –Adjust so the Skew Control Guide can be positioned near

the trailing edge of the media.

8. Skew Control Guide–Adjust to the width of the media; to keep the media stack

square and control skew.

Right Media Side Guide – Adjustable to fit different widths of media.

10.

Feed Table Extensions – Slide forward/back, using finger-hole, to support different

media widths. Slide one or both forward to support wider media. Slide one or both

back to support narrower media.

Tip: If Right Media Side Guide won’t move past a certain point; check to be sure the

Feed Table Extensions and Separator Lockdown/Release Tabs, aren’t interfering

with the guide.

11. Feed Table –Load up to 5,000 sheets (10 reams). Raises and lowers with load.

Media feeds from top of stack. Feed Table Sensor detects presence of media.

Feed Table Sensor

SECTION 1

GETTING ACQUAINTED

Print Engine View

1. Ink Revolver Couplings – Connect the ink hoses to the Printhead Cartridge. The

Printhead Latch extends and retracts the couplings from the Printhead.

Printhead Latch – When closed; the Ink Revolver Couplings extend/connect with the

Printhead Cartridge. When opened; the Ink Revolver Couplings retract/disconnect from

the Printhead Cartridge, providing access for Printhead Cartridge

installation/removal/replacement. (See #3 below).

WARNING! Never attempt to open the Printhead Latch manually, severe damage will

result. Use the Printhead Release button function in the Toolbox utility on your PC.

Printhead Latch Release Button* – Initiates a Printhead Latch release cycle. If system

is primed with ink; a “System Deprime” cycle will occur before the Printhead Latch is

released. Lightly press the button with a non-conductive tool.

*Similar function can be accessed through the Printer Toolbox User Interface screen on your

computer. If you are replacing the printhead; it is best to use the “Release Printhead” button from the

Toolbox utility.

Printhead Cartridge – MemjetTM Printhead. Produces an 8.5" wide full color print area.

5. Print Ink Channels Button* –Prints 5 bars (1 bar from each ink tank) to indicate how

well the Printhead Nozzles are working. Press the button with a non-conductive tool.

*Same function can be accessed through the Printer Toolbox Diagnostics screen on your computer.

Clamshell Latches – Lift both latches at the same time to release and swing open the

“clamshell” (top section of the Print Engine).

Do NOT open while the Printer is operating.

Do NOT let the Clamshell drop. Close it gently and then release the latches slowly.

Make Sure the Clamshell is closed and locked before operating.

SECTION 1

GETTING ACQUAINTED

Ink Tank View

(Behind the Ink Tank Door)

Ink Tank Securing Latches –Used to hold the Ink Tanks securely into the slots and

against the electrical contacts within the print engine.

CAUTION! Before removing/installing Ink Tanks; please be sure to power-down the

Print Engine or press the “Replace Ink Tanks” button, in the Toolbox. If this rule is not

followed damage to the Ink Tanks may result, rendering them unusable.

NOTE: Please be sure that both sides, at the bottom part of the latch, are engaged.

2. Ink Tanks – Five Ink Tanks are used in the printer.

Cyan (C), Yellow (Y), Magenta (M), Black (K), Black (K)

Waste Ink Tray – The purpose of this tray is to catch the waste ink produced by the

system. This tray is filled with absorbent material. This tray must be replaced when it

becomes saturated. Please inspect routinely. The tabs located at the left and right sides

of the tray secure the tray to the print engine frame. Please be sure the tabs “click” into

the frame, to secure the tray's position.

Service Station – Contains four major components.

- Wiper Roller Assembly - cleans the Printhead Cartridge of excess ink and debris.

- Capping Station - keeps the Printhead capped, hydrated and protected when not in

use.

- Printing Platen - provides the base to support media during feeding and printing.

- Tray – holds all of the above components and captures the waste ink. The waste ink

eventual makes its way from the Service Station Tray into the Waste Ink Tray.

Please refer to the “Operator Maintenance” section for information on how to properly

maintain the Service Station and its components.

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