I want to make sure my warranty is registered. What do I send to make sure it is registered? Where
do I send it?
The heater comes with an automatic 1 year limited manufacturer’s warranty at the time of
purchase. Your receipt is considered your proof of purchase and registration. Keep it in a safe
place. As long as it is legible, a copy may be used for any future warranty claims (if requested). If
you have access to e-mail, and would like peace of mind, e-mail us to:
phone number, model, serial number, and scanned copy of your legible receipt. You may also
register in the “registration” tab at: www.lifesmartproducts.com.
My heater does not perform as well as another brand heater that I purchased. Why Not?
There are many brands of heaters on the market. Each brand is designed with different heat
specifications, designs, trademarks, fan speeds, colors, material types, displays, and electrical
components. They are manufactured this way for you, as the consumer to have choices, selection,
and preferences. As long as the unit functions as specifications indicate, comparison to other
brands will ultimately depend on individual consumer perception.
I purchased my heater so that it could cut my heating costs, but my electric bill has gone up. Why?
The compact LIFESMART heater can definitely save you on heating costs, when compared to the
existing central heating system in your home, and when used as supplemental heat. Your heater is
designed to give your main heat source a supplement “boost,” or allow for you to have extra heat
(in the form of soft infrared waves) in locations where you would otherwise be short. It is meant to
cycle on and off as it provides the central heat the boost it needs. If you intend on using it as a
single heat source,especially in larger homes (which you may), expect the heater to 1) take as
much as 24 hours to heat the area, 2) stay on for longer periods of time (without cycling off) due to
heat loss, and 3) increased use time, and electric costs.
My heater’s display shows my ambient temperature to be in the 20’s, when I know it is warmer
than that. Why?
The heater’s display is defaulted to read the temperature as Fahrenheit. If your heater is definitely
heating, but shows it is in the 20’s, you probably have the setting to read your temperature in
Celsius, rather than Fahrenheit. See Users Guide to change.
My heater has a temperature setting indicating ECO. It is supposed to be efficient, but it seems to
not heat as much. Why?
The ECO mode on your heater is a program that attempts to keep the temperature strictly at a
“warm” 68° F. This also helps with efficiency, as it is programmed to 1) Increase the wattage used
to 1500W if the temperature drops below 64.4°F 2) Gradually reduce the wattage used as it
approaches 66.2° F and 3) Stop heating when 68° F is achieved. This is considered an Economical
function, since in the ECO setting, the heater is almost never running on the full 1500 Watts. If this
“warm” heat is not plentiful or is “On” constantly, and you fear it will increase your electric bills, we
recommend you set it to the High or Low setting and have it cycle off when your set temperature is
achieved. You may also set the timer to allow your heater to shut off at the given hour increments
you desire. See User’s Guide to set the timer.
My Heater’s Power cord gets warm. My cord is showing signs of heat or melting at the outlet. Is this
normal?
A warm power cord is normal. All LIFESMART power cords are rated safe for up to 105° C/ 221° F
by the UL, CSA, or ETL. The exception is, if you detect heat, smoke, or signs of melting at the
contact point of the wall outlet, it may be due to loose or worn wall contacts (or arcing). Please stop
using the heater immediately, contact LIFESMART warranty support for a replacement power cord,
and have a certified electrician replace the wall outlet as soon as possible.
