Kwikset Premis Guide d'installation

Premis FAQs

How secure is my Premis lock electronically?

Premis lock uses the standard 128-bit AES encryption and the session-based

Station-to-Station protocol which is encrypted with HKDF-SHA-512 derived keys

based on per-session Curve25519 keys.

Can Premis notify me when the door is locked/ unlocked?

Even with a physical key?

Yes, the Apple Home app sends a notification every time the lock is locked or

unlocked when the phone is within Bluetooth® range; when out

of Bluetooth® range, you will need to have the lock connected to an Apple TV

(Gen 4 or later with tvOS 10.2 or later), iPad (4th Gen or later running iOS 10.3 or

later) or HomePod in order to receive notifications. The lock or unlock method

can be seen under “view lock activity”within the Premis app.

How many Apple devices can I enroll with my Premis

lock?

You can enroll the Premis lock with a single Apple device and share access with

up to 15 additional Apple devices. You can additionally share user codes with up

to 30 additional users.

How many Premis locks can I enroll in an Apple device?

You can enroll an unlimited number of Premis locks in your Apple Devices.

Can I set the lock to auto-lock at a certain time?

The iOS 10 native “Home App” will support locking your Premis lock at a certain

time of day using the HomeKit Automation section of the App. The lock can also

be set to auto-lock after a certain period of time after the last lock operation. This

setting can be managed from within the Premis App under lock settings.

How much history is captured in the Lock Activity?

The Premis App will hold a rolling 16 interactions with the lock. This includes

locking/unlocking made manually with the key or thumb turn along with code

entries. Please note that the lock activity will only update when you are within

Bluetooth range of the lock, if you are not connected for remote access.

What devices are compatible with Premis?

Versions of iPhone, iPod, iPad, and iOS Premis lock can be enrolled

with compatible HomeKit enabled devices running iOS 10.3 or newer.

These include the iPhone 5s or newer, iPad 4 or newer, iPad Mini 2 or

newer, and iPod Touch 6th generation or newer.

Compatible versions of Apple TV Premis is compatible with 4th

generation or newer.

Can I unlock Premis remotely? The lock can be locked or unlocked

remotely using the Premis app or Siri, if the lock is connected to an Apple

TV (4th generation or newer), HomePod, and Apple iPads (with iOS 10.3

or newer). The Apple TV, HomePod, or iPad must remain in your home in

Bluetooth range of the Premis lock, powered on and connected to your

home Wi-Fi network.

Do the people I send a user code need to download the

Premis app?

No, the user code recipients can unlock Premis using distinct keypad user codes

given at the invitation time.

Is there an Android app for this lock?

No, Android devices are not compatible with HomeKit

Does the Premis app work with Apple Watch?

There is no Premis app for Apple Watch; however, you can lock/unlock Premis

using Siri or the Apple Home app.

How do I lock out access to the Premis app if I lost my

phone?

By logging into “Find my iPhone” and putting the phone in “Lost mode”, the

iPhone will be placed in lock mode and not allow anyone to access its content

therefore unable to remotely access the Premis lock. The user can also remove

the phones account access by holding the “A” button on the back panel for 7

seconds until the lock beeps one time to perform a network reset. Once the

phone is found, you will need to setup the lock again.

Can I use Siri to remotely lock/unlock the Premis lock?

As long as the Premis lock is connected to an Apple TV, HomePod or stationary

iPad, the lock can be remotely controlled via Siri. The Apple TV, HomePod or

iPad needs to be located within Bluetooth range (40 feet or closer) and in direct

line of sight to ensure connectivity.You will use the following prompt to

lock/unlock Premis: “Siri, lock/unlock [name of lock].”

What are the different features between Premis Traditional

and Contemporary?

Both Premis Traditional and Contemporary support HomeKit for an iOS

compatible smart home. Both type of locks can be controlled by either the

“Home” or Premis app as well as support for voice control using Siri. Features

are the same but Premis Contemporary provides a more modern, sleeker design

to better fit contemporary styling.

What Kwikset lever and handle-set can I pair with Premis

Contemporary?

Paired with “San Clemente” handle set Paired with “Lisbon” Lever

Other handle set options: Other handle set options:

Camino Halifax

Tavaris Montreal

Vedani

What do I need to manage Premis remotely?

An Apple TV*, Apple HomePod, or iPad 4* must be installed, turned “ON” and

within Bluetooth range (40 feet or closer) for Premis to be connected to the

internet and be remotely locked/unlocked by either Premis or Home app or voice

controlled by Siri.

The Premis lock and Apple TV, or HomePod, or iPad 4 will need to use the same

apple ID and connected to same Wi-Fi network.

*Apple TV (4th Generation or later with tvOS 10.2 or later)

*iPad 4 (running iOS 10.3 or later)

What is the temperature and humidity range for Premis

Contemporary?

Temperature Range:

Exterior: -40°F to 150°F

Interior: 32°F to 140°F

Humidity:

Exterior: - 100% condensing

Interior: 30% –95% non-condensing

Check Wi-Fi connectivity if “Siri” commands are not

working.

1. Within Bluetooth range and line of sight of the Premis lock, check that Siri is able

to lock/unlock using the command: “Siri, lock or unlock the front door.”

2. If Siri commands are only working within Bluetooth range but not remotely, check

the following:

a. Check that the hardware versions of Apple TV (4th Gen or later),

HomePod(1st Gen or later), or iPad (4 or later) supports HomeKit.

b. Confirm that Apple TV is running on tvOS 10.2 or later and iPad 4 is using

iOS 10.3 or later)

c. Apple TV, HomePod, or iPad need to be in Bluetooth range and line of

sight to the Premis lock.

d. Check that both Premis lock and hub (Apple TV, HomePod, iPad) is

connected to the same Wi-Fi network and using the same Apple ID.

How to add a user code using your Premis App?

1. Open the Premis App > Select the lock > click on user icon (upper right)

2. Enter the user name

3. Enter a user code or click on “Generate Random Code” > click on Submit.

Add: User code must be between 4-8 digits.

4. Change “Access Type” as required

How to delete a user code using the Premis App?

1. Open the Premis App > Select the lock > click on user icon (lower left side)

2. Select the user name

3. Select “Delete User Code” > click on “Delete” to confirm user code

deletion.

Steps above will delete the user code as well as the user.

How to replace the batteries?

Note: For Premis Traditional, use screw driver to remove the interior cover

Lock not available error message

1. During initial setup, check that the barcode for HomeKit compatibility

scanned properly during the installation steps.

2. Check that the iPhone running the Premis or Home app is within Bluetooth

range and line of sight.

3. Replace batteries with new ones to ensure that lock is properly powered.

Typical battery life based on 10 entries per day is 10-12 months if the door

is properly aligned and the lock does not encounter interference in

lock/unlocking the door.

4. Toggle the Bluetooth settings (Disable/Enable). If no effect, power cycle

the phone (turn OFF, then turn ON) to reset Bluetooth.

5. Reset lock by pressing the “A” button for 10 seconds –you will hear a

beep sound to confirm that reset is successful. You will need to redo the

steps for adding the lock into your home using the Premis app.

What to do when a bolt jam occurs frequently, batteries

need to be replaced often or the motor sound slow?

Test the lock/unlock with the door open and closed. If the issue only occurs when

the door is closed, check on the following causes:

1. Door prep –ensure proper strike hole depth in the door frame.

oIt must be a minimum of 1” deep.

2. Do you need to push or pull the door to lock the deadbolt manually?

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