Johnson Controls IQ4 Manuel utilisateur

We hope you enjoy your new IQ4 Hub security and smart home platform. It will serve as the “brain”

of your home for many years to come. With it you can control your lights, locks, thermostat, security

and much more.

You won’t need a manual to operate your IQ4 Hub, but you can use this guide to learn more about

the features of this amazing new device. We hope it will add to your home’s decor and make your

home smarter and more energy efficient!

Document: IQ4H-UG-NA

Version: 1.0.0

Revised on 2302

Software Version: 4.3.0

IQ4 HUB USER GUIDE

SECURITY &

SMARTHOME

HUB

USING YOUR SYSTEM: BASICS

Swipe down to

access settings

Touch an icon to

view its contents

Swipe left/right

to change pages

Swipe a page away

when you are done

Navigation

Move from page to page and

access information on each

page using finger touches,

swipes, and scrolling.

Scroll up/down to reveal

additional content on a page

Dismiss

To dismiss a pop up when

you are done, swipe left or

right to dismiss.

USING YOUR SYSTEM: MESSAGE CENTER

Contact

Easy access to your provider’s contact information, including phone number,

email, and website.

Video Tutorials

Watch videos to help you understand your system and service better.

To watch a video, touch a thumbnail. Video will begin playing automatically.

Video controls appear on screen, To exit, touch the “back” button.

Alerts/Alarms

Alerts and alarms from your system like low battery alerts, alarms, and power

failures.

To dismiss, touch the circle to the left of the message and touch “OK” to remove

it from your message center.

You can also remove all messages at once by touching “Acknowledge All”

Message Center

Access your message center by touching the icon in the upper right corner. Once its open you’ll see

three sections: Contact, Video Tutorials, Alerts/Alarms, and Messages.

(Note: This icon may appear different than shown, depending on your provider’s settings)

Messages

Messages from your provider will also appear here.

To dismiss, touch the circle to the left of the message and touch “OK” to remove

it from your message center.

You can also remove all messages at once by touching “Acknowledge All”

HUB

USING YOUR SYSTEM: EMERGENCY PANIC

Emergency Panic

If you have a police, fire, or medical emergency and your system is not armed or a sensor has not been triggered, you can

send a manual emergency panic by touching the icon in the bottom right corner and selecting the type of emergency you are

experiencing. (Note: based on your location, not all options may appear or be available to you.)

Alarm Types

Canceling an Emergency Panic

To cancel an emergency panic, touch the “cancel”

button and enter a valid user code.

Cancel

Police: When touched it triggers the “Police”

siren pattern and sends a police emergency signal

to your provider’s monitoring station.

Fire: When touched it triggers the “Fire” siren

pattern and sends a fire emergency signal to your

provider’s monitoring station.

Emergency: When touched it triggers the

“Emergency” siren pattern and sends an

emergency signal to your provider’s monitoring

station.

To send a police or emergency panic

without sounding the siren, using the

“Silent Alarm” at the bottom of the screen

HUB

Sensor status:

USING YOUR SYSTEM: ARMING

Arming Options

Quickly choose from “stay” or “away”

Touch to access

arming options

Sensor List

Open or active sensors

appear in a scrollable list

on the right. Touch the

icons in the upper right

corner to switch your view

to either “Active” or “All”

sensors.

Open

Closed

Active

Idle

Unreachable

Tampered

Synchronizing

Not Networked

Open Bypassed

Closed Bypassed

See add’l options by touching

the “>>” icon on the right

Additional Arming Options

Select these options before choosing your arming type

Arming Stay

Arms doors and windows only

Arming Away

Arms doors, windows and motions

Additional Options

View additional arming options by touching the “>>”

icon on the right side.

Bypass

Touch the circle next to a sensor to bypass it during

the arming sequence

Exit Sounds

The panel beeps as the timer counts down. Silence

these beeps before you choose the arming type.

Entry Delay

The panel will give you time to disarm once a “delay

door” has been opened. Turn this off with a touch.

To send a police or emergency panic

without sounding the siren, using the

“Silent Alarm” at the bottom of the screen

HUB

USING YOUR SYSTEM: DISARMING

Touch to disarm

panel manually

Disarming your System

When your system is armed, there are multiple ways to disarm:

Disarming Manually

To manually disarm your panel, touch the icon in the center of the

screen. You will be prompted to enter a valid code. Failure to enter a

valid code with the time required will trigger the alarm.

When someone manually disarms the panel the built in camera

will take a photo and save it on the camera page along with the

date, time, and name of the user.

Disarming Remotely

To remotely disarm your panel, login to your mobile app and touch the

“disarm” icon.

Disarming Automatically

You can connect your smartphone using Bluetooth and it will

automatically disarm your IQ4 Hub from an “Armed Away” state when

it comes within range. To connect a phone, follow the steps shown.

*You can connect up to five (5) smartphones for

touchless disarming. You may need to enable this

setting in your Bluetooth settings.

Bluetooth

Touchless

Disarming

Step 1:

Swipe down to

access settings tray

Step 2:

Touch “SETTINGS”

Step 4:

Enter your code

Step 5:

Touch “BLUETOOTH DEVICES”

Step 3:

Touch “ADVANCED SETTINGS”

Pair

Step 7:

Touch “ADD DEVICE” The panel will

begin searching for new devices in

range (It may take up to 60 seconds)

Step 9:

Touch “Pair”

Step 10:

When the messages appear on your

phone and IQ4 Hub, ensure the numbers

match and touch “Pair” on each.

Bluetooth Pairing Request

“IQ-Panel” would like to pair

with your phone. Confirm that

the code “12345” is shown on

the “IQ-Panel”.

Cancel

Pair

BLUETOOTH PAIRING REQUEST

CANCEL

PAIR

Device: My Phone

Pairing Code: 12345

Step 6:

Put your Bluetooth device in “pairing”

mode.

Step 8:

Select your device from the list

Download the

Alarm.com app

in the App store

or Google Play

Note: Remote disarming has not been evaluated by UL/cUL

ALARM EVENTS

Alarms

If the alarm is triggered the IQ4 Hub will sound the

siren and display a red alarm screen.

Police

When the system is armed and the

alarm is tripped or you touch the

“Police” emergency button the alarm

sounds with the “Intrusion” siren.

Fire

When a Smoke or Carbon Monoxide

detector is triggered or someone taps

the “Fire” panic on the IQ4 Hub the

alarm sounds with the “Fire” siren.

Emergency

When you press an IQ Pendant or

trigger an emergency signal from the

IQ4 Hub, the alarm sounds with the

“Emergency” siren.

If your provider offers monitoring service, the panel

will automatically contact your monitoring center

using the dual path LTE and Wi-Fi connection.

To disarm, touch the screen and enter your passcode.

Preventing false alarms:

False alarms are a terrible waste of your public service resources,

and can erode your relationship with local authorities. In some

areas, authorities even charge a fee for false dispatches.

Here’s some tips for avoiding false alarms:

-Use your system regularly, be comfortable with its operation.

-Make sure everyone who has access to your home has a valid

access code and is familiar with how to use the system.

-Ensure the doors you use the most are set up with delays to give

you enough time to disarm the system when you open a door.

-Test your system regularly

-Develop a routine.

-Use alternative methods for arming and disarming (mobile app,

bluetooth disarming, etc.)

False Alarms

In the event of a false alarm, press disarm and

enter your user code. If your system is monitored,

be ready to provide your verbal password to your

security provider’s monitoring agent if they contact

you. If you are NOT able to provide the correct

verbal passcode, the authorities may be contacted.

HUB

USING YOUR SYSTEM: SETTINGS

Settings Tray

Access common settings by swiping down

from the top of the screen.

Security Status

See your panel’s

security status in the

upper right. Touch it

to go directly to the

security page

Battery & Radios

Touch an icon to get

more information

-Battery level

-Wi-Fi connection

-Bluetooth status

-LTE connection

Volume

Slide left/right to

adjust the panel voice

Brightness

Slide left/right to

adjust the screen

brightness

Settings

Touch to access the

full settings page.

From there you can

also access “Advanced

Settings” (which will

require a passcode)

Messages & Alerts

Touch to access the

message center including

your provider’s contact

information, video tutorials,

and system messages

Photo Frame

Touch to access the photo frame

where you can customize the

panel’s screensaver

Clean Screen

Disables the screen for 30

seconds to allow you to

clean it without accidentally

touching anything. (Touch

the “standby” button on the

side of the panel to cancel)

Language

Touch to change panel

language

Close Tray

Swipe up to close the tray

Settings Page

From here you can adjust individual sound settings,

change your weather temperature from Fahrenheit

to Celsius, see the status of your security and

smart home devices, and more.

Advanced Settings

Only the Master code can access this area. From

here you can manage users, run system tests,

reboot your system, connect Bluetooth and Wi-Fi

and more.

HUB

SETTINGS: PHOTO FRAME

Photo Frame

When your panel is not in use, it turns into a customizable photo frame.

Settings

Inside settings you can choose whether you

want photos or a weather clock, if you want

the panel to turn itself off automatically in the

evenings, and more.

Touch “ADD”

Add Photos

To add your own photos:

Delete

Touch a photo to select it. Touch “Delete” to

delete it from your panel

Touch the drop down to select from various

Wi-Fi photo packs (Default, Buildings,

Flowers, etc) or to load photos via Bluetooth

or the built-in Panel Access Point (Panel AP).

Note: Only Android phones may load photos over

Bluetooth. All other phones need to use the Panel AP to

load photos wirelessly.

Touch “Replace All Photos” if selecting one of

the Wifi photo packs. For Bluetooth and

Panel AP, follow the on-screen prompts to

load your own photos from your device.

HUB

SETTINGS: ADDING A USER

Step 1:

Swipe down to access

settings tray

Step 2:

Touch “SETTINGS”

Step 4:

Enter your code*

Step 3:

Touch “ADVANCED

SETTINGS”

Step 5:

Touch “User Management”

Add User

Step 6:

Touch “Add User”

How to Add a New User

User Types

You can add up to 242 users to your system,

each with a custom name and access level

you allow.

Master: Access panel functions, camera, and

system settings.

User: Access panel functions, camera, but

NOT system settings.

Guest: Used to give arm and disarm access

to those users who will use the panel on a

temporary basis

Expiration Date: Choose a specific date that

will disable a user code automatically.

Notifications

By creating individual users, you can set up custom text

notifications when they access or use your system, keeping

you connected no matter where you are.

Add User Screen

Once on the “Add User” screen you can create a custom

name and user code and indicate whether you want this

person to be a Master, User, or Guest.

*Default master code is 1234. For security purposes this code should be

changed once the system has been installed in your home

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