JCM GLOBAL TBV-100 FSH Manuel utilisateur

JCM Products

Quick Reference Guide

Part No. 960-000207R_Rev. A

TBV™-100/101 Units

For more information about product set-up, use, testing procedures

and troubleshooting methods, please contact the Technical Support

Division of Customer Service via the email addresses listed below:

Americas

[email protected]

Europe, Middle East, Africa & Russia

[email protected]

Asia & Oceania

[email protected]

NOTE: Due to advancements in industry

technologies and future product development,

the information in this guide is subject to

change without notice.

TBV™-100/101 Units

QUICK REFERENCE

TROUBLESHOOTING GUIDE

VERVIEW

This Guide applies to the following TBV Models:

Table 2 lists Issues, Probable Causes and Possible Solutions when

troubleshooting this TBV Unit.

Table 1 TBV Model Descriptions

Device Version Description

TBV-100 FSH BNF, Horizontal Stack Cash Box, Centering Path

TBV-101 FSH BNF, Horizontal Stack Cash Box, Fixed Path

TBV-100 FLD BNF, No Cash Box, Centering Path

TBV-101 FLD BNF, No Cash Box, Fixed Path

TBV-100 GLD Single note, Gated Bezel, No Cash Box, Centering Path

TBV-101 GSH Single note, Gated Bezel, Horizontal Stack Cash Box,

Fixed Path

TBV-101 ASH Single note, JCM Standard Bezel, Horizontal Stack Cash

Box, Fixed Path

Table 2 TBV Troubleshooting Descriptions

Issue Probable Cause Possible Solutions

TBV Unit is not

working. (Bezel

and CPU Board

LEDs are OFF.)

Power is not

supplied to the

TBV Unit.

Check that interface connectors are

properly fitted. Verify the Power

Supply meets specification.

The program is not

active. Firmware

Download has not

completed correctly.

Re-download the correct Firmware.

The CPU Board is

malfunctioning.

Check internal Harness and

connectors. Replace the CPU Board.

The TBV is not

communicating with

the Host machine.

Interface DIP Switch

Settings incorrect.

Check the interface settings and the

DIP Switch Settings.

TBV™-100/101 Units

TBV Unit is

not working.

(The CPU Board’s

RED LED is lit.)

RAM Malfunction

Check TBV Harness and Connectors

are properly connected.

Replace the CPU Board.

TBV Unit is

not working.

(Fan motor cycles

ON and OFF

alternately.)

ROM Malfunction

Check TBV Harness and Connectors

are properly connected.

Replace the CPU Board.

TBV Unit is not

working. Banknote

Jam occurred.

(The TBV Bezel

LED is flashing

RED or YELLOW.)

TBV Setting

malfunction. An

improper Assembly

and/or Harness

connection exists.

A Banknote Jam or

foreign object is in

the Banknote path.

Check the TBV assembly and

connections are correct.

Check for a Banknote jam or foreign

object in the Banknote transport

path.

Check that the LED flashing pattern

is correct and identify the indicated

error by referring to the Error Codes

tables.

Most Banknotes

are rejected. (The

TBV Bezel LED is

flashing GREEN.)

The current

Firmware is not

correct for the

inserted Banknotes.

Check that the acceptable

denomination values are correct.

Download the correct Firmware.

DIP Switch Settings

are incorrect.

Check that the DIP Switch Settings

are properly set.

Banknote accept/

inhibit setting is

being made by

command from the

Host Machine.

Check that the Host commands are

correct.

Dirt or foreign

objects are adhering

to the Sensors.

Clean the Sensors.

Improper validation

process

performance.

Improper assembly

and/or Harness

connection. CPU

Board and/or Sensor

are malfunctioning.

Check that all assembly and

connections are properly set.

Identify the LED Error Code flashing

pattern and identify the error.

Refer to the Error Code Tables.

Table 2 TBV Troubleshooting Descriptions

Issue Probable Cause Possible Solutions

TBV™-100/101 Units

DIP S

WITCH

ETTINGS

Figure 1 TBV DIP Switch Locations

Banknote rejects

occur and the

Banknote

Acceptance Rate

is low. (The TBV

Bezel LED is

flashing GREEN.)

The Firmware

version is old.

Banknotes require

proper denomination

from the specific

country’s Firmware

being validated.

Confirm the required denomination

and/or issued year is correct by

referring to the specific Country’s

Software Information Sheet.

Foreign objects are

adhering to the

sensors.

Clean the Sensors.

Need to perform

Sensor Calibration.

(Did not perform

Sensor Calibration

after the Unit’s

disassembly or

repair.)

Identify the LED Error flashing

pattern and locate the error (refer to

the Error Code Tables). Then

perform the necessary action

required. Perform a Validation Test.

Table 2 TBV Troubleshooting Descriptions

Issue Probable Cause Possible Solutions

NOTE: The following DIP Switches are not shown in Figure 1:

DS3 - On front of Transport

DS7 - On Cash Box

NOTE: DIP Switch DS6 Memory Selection Switch is not used.

TBV™-100/101 Units

Table 3 DS1/DS3 - Denomination INHIBIT/ACCEPT Switches

DS1/DS3*

* Refer to the Software Information Sheet for the downloaded Firmware for DS1 or DS3 Settings.

Switch

No. Switch ON Switch OFF

1 VEND 1 INHIBIT VEND 1 ACCEPT

2 VEND 2 INHIBIT VEND 2 ACCEPT

3 VEND 3 INHIBIT VEND 3 ACCEPT

4 VEND 4 INHIBIT VEND 4 ACCEPT

5 VEND 5 INHIBIT VEND 5 ACCEPT

6 VEND 6 INHIBIT VEND 6 ACCEPT

7 VEND 7 INHIBIT VEND 7 ACCEPT

8N/A†

† N/A = Not Applicable (Never switched to ON position).

OFF (Fixed)

Table 4 DS2 - BNF Buzzer/Volume Switch

DS2

Switch

No. Switch ON Switch OFF

1 N/A OFF (Fixed)

2 Performance Buzzer ON Performance Buzzer OFF

3 ON (Fixed) N/A

4N/A*

* N/A = Not Applicable (never switched to ON position).

OFF (Fixed)

OFF

TBV™-100/101 Units

DS5 (Table 6) is used in conjunction with DS4 Switches 3 and 4 (see

Table 5). All three Switches are used to set RS-232, Photo-Coupler or

cc-Talk protocol.

Table 5 DS4 - Communications Interface Settings

DS4

Switch

No. Switch ON Switch OFF

1 Fixed Type Centering Type

2Barcode Coupon (Single Read*)

* The Single Read Barcode Coupon Checksum may need to be changed for improved reading accuracy. For

higher reliability and read accuracy, the Double Read Setting is recommended for use with the TBV Validation

System.

Barcode Coupon (Double Read*)

3†

† Match each setting to equal the setting of DIP Switch DS5 Switch 1.

I/F Selection Switch #3 Switch #4

RS-232 OFF ON

4†

Photo-Coupler ON OFF

ccTalk OFF ON

ccTalk with Encryption ON ON

Table 6 DS5 - Communications Interface Setting

Switch

No. Switch ON Switch OFF

* Match each setting to DIP Switch DS4 Switches 3 and 4.

Photo-Coupler RS-232

OFF

DS5

Photo-Coupler

RS-232

TBV™-100/101 Units

TARTUP

TBV-100/101 LED C

ODES

The TBV Unit’s Front Panel Status LED indicator displays the color

patterns shown in Table 7 during initialization, downloading, normal

operation, and when error conditions occur.

Table 7 TBV LED Error Pattern Indications

Mode TBV LED

Indication TBV Condition

Normal Mode

Lit Blue Standby (waiting for a Banknote insertion).

Lit Yellow Waiting for a Host Machine Command.

OFF

(Extinguished)

BUSY (Processing validation) or an INHIBIT

Command.

Yellow

Flashes

Internal processing (Self download:

Transport section BNF Section).

Yellow

Flashes*

* Returns to Standby Mode after clearing the error condition (See Standard LED Flash Codes, Operational

Errors and Reject Codes later in this Guide to resolve the detected error type).

Banknote jam or Setting malfunction.

Red Flashes†

† Returns to Standby Mode from a RESET Command or after clearing the error condition (See Standard LED

Flash Codes, Operational Errors and Reject Codes later in this Guide to resolve the detected error type).

Abnormal (ABN) Error.

Download Mode

Green

Flashes Waiting for a Download.

Yellow

Flashes Downloading.

Green

Flashes Download completed.

TBV™-100/101 Units

JCM T

OOL

UITE

The JCM Tool Suite application is used to download Firmware,

check statistics history, perform function testing and calibrate the

TBV Unit. The JCM Tool Suite is a Windows®based PC application.

PERATIONAL

ODE

/ T

EST

ODE

When the TBV Unit is in Operational Mode and DIP Switches DS1 or

DS3 are all OFF, the Download, Statistics and Event Log View options

are accessible from the JCM Tool Suite Service Mode Options menu

(refer to Figure 2 and Table 8).

When the TBV Unit is in Test Mode and DIP Switch DS1 or DS3

Switch #8 is ON:

• The TBV Status LED Indicator flashes White; and

•Sensor Adjustment and Performance Test options are accessible

from the Service Mode drop-down menu (Figure 2 a/ Table 8).

Figure 2 JCM Tool Suite Service Mode Drop-down Menu

NOTE: Refer to the JCM Tool Suite™Software Installation

Guide (JCM P/N 960-100923R) for further information.

NOTE: Refer to Table 8 JCM Tool Suite Application Functions

on page 9 for descriptions of Sensor Adjustment and

Performance Test Options.

TBV™-100/101 Units

Table 8 JCM Tool Suite Application Functions

Mode Option/Function Purpose

Operational Mode

Download Update TBV Unit Firmware

Statistics Check Banknote/Ticket Acceptance

and any Error Status that may occur.

Event Log View Display Historical Activity on the TBV

Unit.

Test Mode

Sensor Adjustment Used to calibrate TBV Unit Sensors

Performance Test Used to test the TBV Unit’s Motor,

Solenoid and Sensor functions.

TBV™-100/101 Units

OPERATIONAL MODE FUNCTIONS

OWNLOADING

IRMWARE

To update the TBV Unit’s Firmware, proceed as follows:

1. Open the JCM Tool Suite Application.

2. Connect the TBV Unit to the PC using a USB Cable.

3. Click Download from the Service Mode drop-down Menu.

4. On the JCM Downloader Suite Edition Version x.xx screen (Figure

3), click the Browse button (Figure 3 a) to select the appropriate

TBV Firmware file from Windows™Explorer.

5. Click the Download button (Figure 3 b) to start the Download.

Download progress is shown by a progress barograph and a

percentage complete indication located above the Graph.

6. Verify that the download indicates Download Success. The

Download is now complete.

Figure 3 JCM Downloader Suite Edition Version x.x.x Screen

NOTE: Forced Download may be required if a new CPU

Board is installed or if the normal Download does not

complete properly.

In Forced Download Mode, DIP Switch DS1 or DS3 Switches

1, 6, 7 and 8 are ON, and Forced Download is indicated by a

Flashing GREEN LED Status Indicator.

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