Iridium GO! exec Manuel utilisateur

Iridium GO! execTM

User Manual

Release Date:

November 30, 2022

Owner: Ankita Baliarsingh

Version: v1.0

Thank you for purchasing Iridium GO! exec, the smart companion for your smart devices.

The Iridium GO! exec product package documentation contains the following:

•Multi-language Quick Start Guide

•IERCC Important Safety Information Booklet

•Safety and Regulatory Card

Prior to using Iridium GO! exec, read and understand the User Manual including the

safety warnings and information, as well as the Product Regulatory and Safety card

included with your device. Failure to do so could result in serious injury or death.

Support Contact: Materials are also available online at www.iridium.com

or by calling at 1.480.752.5155 (Direct); 1.866.497.4348 (Toll Free North America).

Legal Notices

This User Manual provides user information and is provided “as is.” Iridium and its affiliated

companies, directors, officers, employees, agents, trustees or consultants (“Iridium”) assume no

responsibility for any typographical, technical, content or other inaccuracies in this User Manual.

Iridium reserves the right to revise this User Manual or withdraw it at any time without prior notice.

You can find the current version of this Iridium GO! exec User Manual at www.iridium.com.

IRIDIUM MAKES NO REPRESENTATIONS, GUARANTEES, CONDITIONS OR WARRANTIES,

EITHER EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION, ANY IMPLIED

REPRESENTATIONS, GUARANTEES, CONDITIONS OR WARRANTIES OF

MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT,

SATISFACTORY QUALITY, NON-INTERFERENCE, ACCURACY OF INFORMATIONAL

CONTENT, OR ARISING FROM A COURSE OF DEALING, LAW, USAGE, OR TRADE

PRACTICE, USE, OR RELATED TO THE PERFORMANCE OR NONPERFORMANCE OF ANY

PRODUCTS, ACCESSORIES, FACILITIES, SERVICES OR USER INFORMATION, EXCEPT AS

EXPRESSLY STATED IN THE LIMITED WARRANTY. ANY OTHER STANDARDS OF

PERFORMANCE, GUARANTEES, CONDITIONS AND WARRANTIES ARE HEREBY

EXPRESSLY EXCLUDED AND DISCLAIMED TO THE FULLEST EXTENT PERMITTED BY LAW.

THIS DISCLAIMER AND EXCLUSION SHALL APPLY EVEN IF THE EXPRESS LIMITED

WARRANTY PROVIDED IN THE LEGAL INFORMATION BOOKLET FAILS OF ITS ESSENTIAL

PURPOSE. FURTHER, THE LIMITED WARRANTY COVERS IRIDIUM GO! EXEC (INCLUDING

HARDWARE, SOFTWARE AND/OR FIRMWARE) AND ACCESSORIES ONLY, AND NO

WARRANTY IS MADE AS TO USER INFORMATION AND/ OR COVERAGE, AVAILABILITY OR

GRADE OF SERVICE PROVIDED BY IRIDIUM SEPARATELY FOR IRIDIUM®SATELLITE

SERVICES.

IN NO EVENT SHALL IRIDIUM BE LIABLE, WHETHER IN CONTRACT OR TORT OR ANY

OTHER LEGAL THEORY, INCLUDING WITHOUT LIMITATION STRICT LIABILITY, GROSS

NEGLIGENCE OR NEGLIGENCE, OR IMPLIED WARRANTY, FOR ANY DAMAGES IN EXCESS

OF THE PURCHASE PRICE OF IRIDIUM GO! EXEC (INCLUDING HARDWARE, SOFTWARE

AND/OR FIRMWARE) AND/OR ACCESSORIES AND/OR THE COST OF IRIDIUM SATELLITE

SERVICES PROVIDED, NOR SHALL IRIDIUM BE LIABLE FOR ANY DIRECT, INDIRECT,

INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES OF ANY KIND, OR

LOSS OF REVENUE OR PROFITS, LOSS OF BUSINESS, LOSS OF PRIVACY, LOSS OF USE,

LOSS OF TIME OR INCONVENIENCE, LOSS OF INFORMATION OR DATA, SOFTWARE OR

APPLICATIONS OR OTHER FINANCIAL LOSS CAUSED BY IRIDIUM GO! EXEC (INCLUDING

HARDWARE, SOFTWARE AND/ OR FIRMWARE) AND/OR ACCESSORIES AND/OR THE

IRIDIUM SATELLITE SERVICES, OR ARISING OUT OF OR IN CONNECTION WITH THE

ABILITY OR INABILITY TO USE IRIDIUM GO! EXEC (INCLUDING HARDWARE, SOFTWARE

AND/OR FIRMWARE) AND/OR ACCESSORIES AND/OR THE IRIDIUM SATELLITE SERVICES ,

TO THE FULLEST EXTENT THESE DAMAGES MAY BE DISCLAIMED BY LAW AND

REGARDLESS OF WHETHER IRIDIUM WAS ADVISED OF THE POSSIBILITIES OF SUCH

DAMAGES.

Please refer to the Legal Information Booklet for the Limited Warranty including Exclusions,

Disclaimers, Limitations of Liability and Conditions of Use, and Warranty Claim Process.

Third-Party Information

This User Manual might refer to third-party sources of information, hardware or software, products

or services and/or third-party web sites (“third-party information”). Iridium does not control, and is

not responsible for, any third-party information, including without limitation the content, accuracy,

other aspect of third-party information. The inclusion of such third-party information does not imply

endorsement by Iridium of the third-party information. ANY THIRD-PARTY INFORMATION THAT

IS PROVIDED WITH IRIDIUM’S FACILITIES, SERVICES, PRODUCTS OR USER

INFORMATION IS PROVIDED “AS IS.’’ IRIDIUM MAKES NO REPRESENTATIONS,

GUARANTEES OR WARRANTIES IN RELATION TO THIRD-PARTY INFORMATION AND

IRIDIUM SHALL NOT BE LIABLE FOR ANY LOSSES, DAMAGES, LIABILITIES, JUDGMENTS,

FINES, AMOUNTS PAID IN SETTLEMENT, EXPENSES OR COSTS OF DEFENSE SUSTAINED

IN RELATION TO ANY SUCH THIRD-PARTY INFORMATION.

Intellectual Property, Trade Secret, Proprietary or Copyrighted Information

To protect Iridium proprietary and confidential information and/or trade secrets, this User Manual

may describe some aspects of Iridium technology in generalized terms. Iridium products may

include copyrighted Iridium and third-party software. Any such copyrighted software contained in

Iridium products may not be modified, reverse engineered, distributed, or reproduced in any

manner to the extent provided by law. The purchase of any Iridium products shall not be deemed

to grant either directly or by implication or otherwise, any license under copyrights, patents, or

patent applications of Iridium or any third-party software provider, except for the normal,

nonexclusive, royalty-free license to use that arises by operation of law in the sale of a product.

Content Copyright

You are exclusively responsible for the use of Iridium GO! exec, including proper use of third-party

copyrighted materials. If you violate these terms you agree to defend, indemnify, and hold Iridium

harmless with respect to any claims or actions by third parties related to your improper use of

copyrighted materials and to pay all costs, damages, fines and other amounts incurred by Iridium,

or on its behalf, in the defense of any such claims or actions.

Export Compliance

The Iridium GO! exec is controlled by the export laws and regulations of the United States of

America. The U.S. government may restrict the export or re-export of this product to certain

individuals and/or destinations. For further information, contact the U.S. Department of Commerce,

Bureau of Industry and Security or visit www.bis.doc.gov

Table of Contents

Support Contact...................................................................................................................... 2

Table of Contents ................................................................................................................... 5

Important Safety and Regulatory Information.......................................................................... 8

Blasting Areas and Potential Explosive Atmospheres........................................................... 12

Ingress Protection................................................................................................................. 12

Renseignements Importants sur la Sécurité.......................................................................... 13

Atmosphères Potentiellement Explosives ............................................................................. 18

Protection contre les infiltrations ........................................................................................... 18

Best Practices for Optimal Performance ............................................................................... 20

Iridium GO! exec Overview ................................................................................................... 21

What is the Iridium GO! exec? .............................................................................................. 21

What’s in the Box.................................................................................................................. 21

Included Accessories and How to Use Them........................................................................ 22

Iridium GO! exec Device Overview ....................................................................................... 23

Getting Started ..................................................................................................................... 25

Step 1: Charge and Insert SIM Card to Your Iridium GO! exec ............................................. 25

Step 2: Download the Required Companion Applications ..................................................... 26

Step 3: Set up your Iridium GO! exec.................................................................................... 26

Step 4: Connect to Iridium GO! exec Device’s Wi-Fi............................................................. 29

Step 5: Configure and Set Up SOS....................................................................................... 31

Different Ways to Connect to the Iridium GO! exec............................................................... 35

Option 1: Via QR Code ......................................................................................................... 36

Option 2: Via Native Phone Wi-Fi Configuration ................................................................... 36

Option 3: Connect PC via Wi-Fi ............................................................................................ 37

Option 4: With Ethernet ........................................................................................................ 38

Option 5: With SIP Phones ................................................................................................... 38

Option 6: Using Headsets..................................................................................................... 38

Using your Iridium GO! exec................................................................................................. 39

Iridium GO! exec Screen Overview....................................................................................... 39

Status Bar Overview ............................................................................................................. 39

Standby Screen .................................................................................................................... 40

Voice Calls ........................................................................................................................... 41

Keypad ................................................................................................................................. 41

Quick Dial Menu ................................................................................................................... 43

Showing the Voice Call History............................................................................................. 43

Accessing Voicemail............................................................................................................. 43

Receiving Voice Calls – Accepting or Rejecting.................................................................... 44

Receiving voice calls while on another call ........................................................................... 44

SOS Calling .......................................................................................................................... 45

From Device UI..................................................................................................................... 45

From Physical SOS button.................................................................................................... 46

SOS Active ........................................................................................................................... 46

Cancelling an SOS ............................................................................................................... 47

Internet ................................................................................................................................. 48

Connecting to the Iridium GO! exec device........................................................................... 48

Connection Manager ............................................................................................................ 48

Settings ................................................................................................................................ 50

Network Settings .................................................................................................................. 50

Wi-Fi Settings ....................................................................................................................... 51

Power Settings ..................................................................................................................... 52

Select Settings/Audio Settings.............................................................................................. 53

Select Settings/Display Settings ........................................................................................... 54

Voice Call Settings................................................................................................................ 55

Power Off the Device (storage mode)................................................................................... 57

Device Language Settings.................................................................................................... 57

Erase All Settings and Data.................................................................................................. 57

Location Format Configuration.............................................................................................. 58

Device Information................................................................................................................ 59

System Errors and Warnings ................................................................................................ 59

SIP Server Info ..................................................................................................................... 60

Compliance Information........................................................................................................ 60

License Information .............................................................................................................. 61

Reset and Factory Reset ...................................................................................................... 61

Power Bank Mode ................................................................................................................ 62

Using Iridium GO! exec with Iridium GO! exec App............................................................... 62

Iridium GO! exec App Overview............................................................................................ 62

Running the Iridium GO! exec App for the First Time (Onboarding) ...................................... 62

Iridium GO! exec App Status Bar Detail Explanation............................................................. 64

App Screen Functions .......................................................................................................... 66

Recent Calls ......................................................................................................................... 69

Contacts ............................................................................................................................... 69

Voicemail.............................................................................................................................. 71

Quick Dial ............................................................................................................................. 72

Accepting/Rejecting Calls ..................................................................................................... 73

Internet ................................................................................................................................. 74

Web/App Profile.................................................................................................................... 75

SOS...................................................................................................................................... 76

SOS Settings ........................................................................................................................ 76

Starting an SOS.................................................................................................................... 77

Device Settings..................................................................................................................... 81

Creating and Managing Custom Web/App Profiles ............................................................... 84

DNS Caching........................................................................................................................ 86

DHCP Settings ..................................................................................................................... 87

Non-Admin Settings.............................................................................................................. 93

App Settings ......................................................................................................................... 95

Limited Warranty .................................................................................................................. 98

Exclusions ............................................................................................................................ 99

Disclaimers........................................................................................................................... 99

Limitations of Liability and Conditions of Use...................................................................... 100

Warranty Claim Process ..................................................................................................... 102

Software License ................................................................................................................ 103

Appendix ............................................................................................................................ 106

Warnings and System/Post Errors ...................................................................................... 106

Dimensions......................................................................................................................... 107

FAQs .................................................................................................................................. 107

Troubleshooting Guide ....................................................................................................... 110

Built-in Web/App Profile list................................................................................................. 110

Basic Configuration User Details ........................................................................................ 111

Configuration Items............................................................................................................. 111

Prior to using Iridium GO! exec, read and understand the User Manual including the

safety warnings and information, as well as the Product Regulatory and Safety card

included with your device. Failure to do so could result in serious injury or death.

Important Safety and Regulatory Information

Important: Read this entire chapter, before using Iridium GO! exec

Maximum permissible exposure calculations

The Iridium GO! exec and underlying radio transmitters in the product has been evaluated under

the Maximum Permissible Exposure (MPE) limits, and found to be under the MPE limits when the

device is used at a distance of greater than 20 cm from the human body.

The International Agency for Research on Cancer (IARC) concluded in May 2011 that there is

limited evidence to suggest a possible link between RF signals and two specific types of cancer.

The IARC’s conclusion is based on its review of existing studies and information.

The United States agencies responsible for setting RF exposure limits, the FCC and FDA,

however, indicated that there is not sufficient scientific evidence to support a link between wireless

device use and cancer and that use of wireless devices such as mobile phones according to

current regulations is safe.

Reference websites

•https://www.fcc.gov/consumers/guides/wireless-devices-and-health-concerns

•https://www.fda.gov/radiation-emitting-products/cell-phones/do-cell-phones-pose-health-hazard

If you wish to reduce your exposure to RF energy, you can limit the amount of time you use the

Iridium GO! exec and your mobile phone and increase the distance between your body and the

Iridium GO! exec, mobile phone and antennas when you use it.

PLEASE NOTE THAT MODIFICATIONS TO THIS PRODUCT MODEL COULD CAUSE

DIFFERENCES IN THE MPE CALCULATIONS FOR LATER PRODUCTS; IN ALL CASES,

PRODUCTS ARE DESIGNED TO BE WITHIN THE GUIDELINES.

FCC

Compliance Statement

This device contains a Wi-Fi, Bluetooth and satellite transmitter device and associated digital

circuitry that operate under part 15 of the FCC’s Rules. The following notice applies to operations

under part 15:

This device complies with Part 15 of the FCC Rules. Operation is subject to the following two

conditions:

(1) This device may not cause harmful interference, and

(2) This device must accept any interference received, including interference that may cause

undesired operation.

CAUTION: The grantee is not responsible for any changes or modifications not expressly

approved by the party responsible for compliance. Such modifications could void the user’s

authority to operate the equipment.

NOTE: This equipment has been tested and found to comply with the limits for a Class B digital

device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable

protection against harmful interference in a residential installation. This equipment generates,

uses, and can radiate radio frequency energy, and if not installed and used in accordance with the

instructions, may cause harmful interference to radio communications. However, there is no

guarantee that interference will not occur in a particular installation. If this equipment does cause

harmful interference to radio or television reception, which can be determined by turning the

equipment off and on, the user is encouraged to try to correct the interference by one or more of

the following measures:

– Reorient or relocate the receiving antenna.

– Increase the separation between the equipment and receiver.

– Connect the equipment into an outlet on a circuit different from that to which the receiver is

connected.

– Consult the dealer or an experienced radio/TV technician for help.

RF Exposure Statement

This equipment complies with FCC RF radiation exposure limits set forth for an uncontrolled

environment. This equipment should be installed and operated with a minimum distance of 20cm

between the radiator and any part of your body. This transmitter/s in this product must not be co-

located or operating in conjunction with any other antenna or transmitter.

Canadian Compliance Statement

Under ISED Canada regulations, this radio transmitter may only operate using an antenna of a

type and maximum (or lesser) gain approved for the transmitter by ISED Canada.

To reduce potential radio interference to other users, the antenna type and its gain should be so

chosen that the equivalent isotropically radiated power (EIRP) is not more than that necessary for

successful communication.

Operation in the band 5150-5250 MHz is only for indoor use to reduce the potential for harmful

interference to co-channel mobile satellite systems.

This device contains license-exempt transmitter(s)/receiver(s) that comply with Innovation, Science

and Economic Development Canada license-exempt RSS(s). Operation is subject to the following

two conditions: (1) this device may not cause interference, and (2) this device must accept any

interference, including interference that may cause undesired operation of the device.

RF Exposure Statement

This equipment meets the exemption from the routine evaluation limits in section 2.5 of RSS-102.

It should be installed and operated with a minimum distance of 20cm between the radiator and any

part of your body.

Batteries

Your Iridium GO! exec contains a permanent battery, which may only be removed and/or replaced

by a certified technician. Do not attempt to remove the battery.

All batteries may cause serious injury or property damage, particularly if handled improperly or

used after damage. Observe these safety measures:

Failure to follow these safety instructions could result in serious injury or death caused by fire,

explosion, leakage, or other hazard.

Do not place your Iridium GO! exec near a heat source. Excessive heat can

damage Iridium GO! exec or battery by causing it to swell, leak or malfunction.

Do not dry a wet or damp Iridium GO! exec with an appliance or heat source, such

as a hair dryer or microwave oven.

Do not leave Iridium GO! exec in an automobile or other vehicle with high

temperatures.

Do not drop the Iridium GO! exec because the impact can damage it. Contact your

service provider or Iridium if your Iridium GO! exec or battery has been damaged

from being dropped or exposed to high temperatures

Important: Follow these guidelines when charging your battery:

• For protection and long life, the Iridium GO! exec will only allow charging when the battery

temperature is between 0°C (32°F) and 45°C (113°F).

• The supplied AC charger can operate in ambient temperatures up to 25°C. At higher

temperatures and during heavy load the charger will reduce or stop charging.

• New batteries are not fully charged and may take more time to charge.

Battery Disposal

Proper battery disposal is not only important for safety but also benefits the environment.

Consumers should recycle the product (and its internal battery) in accordance with applicable

national, state, or local laws and regulations.

Under EU requirements, all electrical and electronic products must be taken to separate collection

at the end of their working life and must not be disposed of as unsorted municipal waste.

Do not dispose of the product (and its internal battery) in a fire, because this may

cause an explosion resulting in serious injury or death.

Emergency calling

CHECK WITH YOUR SERVICE PROVIDER FOR LOCAL EMERGENCY NUMBERS (full

international access code, country code, and phone number) for all locations outside the United

States and mainland Australia. Iridium currently only supports in-country emergency call routing to

911 within the United States and to Triple Zero (000) or 112 within mainland Australia. Outside of

the United States and mainland Australia, calls to emergency access numbers such as 999, are

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