Ier N0C902A Manuel utilisateur

N0C902A Rev. 2

Sept. 14, 2010

IER 560 COMBO

PRINTER

User Guide

N0C902A

IER 560 COMBO PRINTER

User Guide

Page 2

N0C902A Rev. 2

Sept. 14, 2010

Ce document est la propriété d’IER et ne doit pas être reproduit ou communiqué sans autorisation écrite.

This document is the property of IER and may not be reproduced or communicated

without prior written authorization

IER SIEGE - HEADQUARTERS

IER S.A.

3, rue Salomon de Rothschild

92156 SURESNES CEDEX

France

Tel. +33 (0)1 41 38 60 00

Fax +33 (0)1 41 38 62 75

IER DANS LE MONDE - IER WORLDWIDE

CHINA

IER Shanghai

Kuen Yang Plaza #1101

798 Zhao Jia Bang Road

SHANGHAI 200030

P.R.C.

Phone: +86 (21) 6473 6792

Fax: +86 (21) 6473 6806

UNITED ARAB EMIRATES

IER Dubai

PO Box 37585

DUBAI

Phone: +971 4 347 67 20

Fax: +971 4 347 67 03

GERMANY

IER GmbH

Wilhelm-Heinichen-Ring 4

29227 Celle

Phone: +49 (0) 5141/980 89 14

Fax: +49 (0) 5141/980 89 20

UNITED KINGDOM

IER Ltd

Unit 4 & 5, Lakeside Industrial Estate

Colnbrook-by-Pass

Colnbrook, Berkshire, SL3 0EE

Phone: +44 (0)175356 1400

Fax: +44 (0)175356 1410

SINGAPORE

IER PTE Ltd

120 Lower Delta Road

#14-13/16 Cendex Centre

SINGAPORE 169208

Phone: +65 6276 6966

Fax: +65 6271 5563

UNITED STATES

IER Inc. Addison

16415 Addison Road

Suite 160

ADDISON, TEXAS, TX 75001

Phone: +1 (972) 991 2292

Fax: +1 (972) 991 1044

Toll free: 1-800 624 8538

IER Inc. Belton

1000 Industrial Park Road

BELTON, TX 76513

Phone: +1 (254) 933 5000

Fax: +1 (254) 933 5050

SPAIN

IER Impresoras Especializadas, S.L.

C/ Torre de Don Miguel, 23

E-28031 –MADRID

Phone: +34 91 535 89 75

Fax: +34 91 535 89 76

IER 560 COMBO PRINTER

User Guide

Page 3

N0C902A Rev. 2

Sept. 14, 2010

Ce document est la propriété d’IER et ne doit pas être reproduit ou communiqué sans autorisation écrite.

This document is the property of IER and may not be reproduced or communicated

without prior written authorization

NOTICE

WARNING

THIS PRODUCT COMES WITH A LITHIUM BATTERY.

BATTERY REPLACEMENT MUST IMPERATIVELY BE

PERFORMED BY QUALIFIED MAINTENANCE PERSONNEL.

MOREOVER, ONLY IER APPROVED MODELS MAY BE USED.

WARNING

DANGER OF EXPLOSION IF BATTERY IS INCORRECTLY

REPLACED.

REPLACE ONLY WITH THE SAME OR EQUIVALENT TYPE

RECOMMENDED BY THE MANUFACTURER.

DISPOSE OF USED BATTERIES ACCORDING TO THE

MANUFACTURER’S INSTRUCTIONS.

The United States Federal Communications Commission (in 47 CFR 15.105) has

specified that the following notice be brought to the attention of users of this product.

NOTE: This equipment has been tested and found to comply with the limits for a Class B

digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide

reasonable protection against harmful interference in a residential installation. This

equipment generates, uses and can radiate radio frequency energy and, if not installed

and used in accordance with the instructions, may cause harmful interference to radio

communications. However, there is no guarantee that interference will not occur in a

particular installation.

If this equipment does cause harmful interference to radio or television reception, which

can be determined by turning the equipment off and on, the user is encouraged to try to

correct the interference by one or more of the following measures:

Reorient or relocate the receiving antenna

Increase the separation between the equipment and receiver

Connect the equipment into an outlet on a circuit different from that to which the

receiver is connected

Consult the dealer or an experienced radio/TV technician for help.

In accordance with FCC requirements, changes or modifications not expressly approved

by IER could void the user's authority to operate this product.

Use of a shielded cable is required to comply within Class B limits of Part 15 of FCC

Rules.

IER 560 COMBO PRINTER

User Guide

Page 4

N0C902A Rev. 2

Sept. 14, 2010

Ce document est la propriété d’IER et ne doit pas être reproduit ou communiqué sans autorisation écrite.

This document is the property of IER and may not be reproduced or communicated

without prior written authorization

NORWAY: This product is also designed for IT power distribution system with

phase-to-phase voltage 230V.

NORWAY –SWEDEN –FINLAND: Apparaten skall anslutas till jordat uttag när

den ansluts till ett nätverk.

WARNING

THIS APPLIANCE MUST BE GROUNDED.

THIS PRODUCT MUST EXCLUSIVELY BE CONNECTED TO AN

ELECTRICAL CIRCUIT THAT IS:

PROVIDED WITH A GROUND FAULT CIRCUIT

INTERRUPTER (GFCI) COMPLYING WITH IEC 364 AND

NFC15-100 REGULATIONS, AND

CONFORMING WITH THE VOLTAGE CHARACTERISTICS

SPECIFIED BY THE NF EN 50160 STANDARD.

The cover(s), door(s) and/or drawer(s) of this product is (are) intended for occasional use

and must be normally closed.

The information and specifications contained in this document are subject to change

without prior notice.

Translated from French - IER Documentation Department

This document contains proprietary information of IER. It may not be reproduced or

communicated without prior written authorization of IER. It is intended solely for the use

of the product described herein, to the exclusion of any other usage.

It is provided as is, for information purposes only, without any warranty of any kind,

including any warranty of fitness or a particular purpose, and may be modified by IER at

any time.

The warranty shall be null and void in case of use of any spare part, special tool or consumable not

expressly approved in writing by IER and in the event of attempted repair or servicing of the

machines by persons lacking the requisite technical qualifications.

IER 560 COMBO PRINTER

User Guide

Page 5

N0C902A Rev. 2

Sept. 14, 2010

Ce document est la propriété d’IER et ne doit pas être reproduit ou communiqué sans autorisation écrite.

This document is the property of IER and may not be reproduced or communicated

without prior written authorization

In compliance with the European Directive 2002/96/CE relative to the management

of Waste Electrical and Electronic Equipment (WEEE) implemented as of August

13, 2005, this product may not be disposed of with regular household waste. All

products concerned by this directive are marked with the above symbol.

The end owner of this product is responsible for either:

Transferring the product to an authorized treatment facility where the

product components, recognized to present a hazard to the environment

and/or public health, will be recycled and recovered properly, or

Consulting with the manufacturer for appropriate product waste

management according to the terms of the manufacturer.

IER 560 COMBO PRINTER

User Guide

Page 6

N0C902A Rev. 2

Sept. 14, 2010

Ce document est la propriété d’IER et ne doit pas être reproduit ou communiqué sans autorisation écrite.

This document is the property of IER and may not be reproduced or communicated

without prior written authorization

Table of Contents

1OVERVIEW.....................................................................................................8

1.1. PACKAGE CONTENTS...........................................................................8

1.2. INTRODUCTION TO THE PRINTER ......................................................9

1.3. PRINTER DIMENSIONS.......................................................................11

1.4. OPENING AND CLOSING THE PRINTER COVER..............................14

1.4.1. Preliminary Information ..................................................................14

1.5. OPENING AND CLOSING THE CUTTER/BURSTER MODULE ..........16

1.5.1. Preliminary Information ..................................................................16

1.6. PRINTER DESCRIPTION .....................................................................18

1.6.1. Exterior Front View.........................................................................18

1.6.2. Exterior Rear View .........................................................................22

1.6.3. Interior View of the Printer..............................................................24

2CONNECTING THE PRINTER AND POWER-UP.......................................26

2.1. CONNECTING THE PRINTER..............................................................26

2.1.1. Procedure for Connecting the Printer.............................................26

2.2. POWERING UPTHE PRINTER............................................................30

2.2.1. Powering Up the Printer.................................................................30

2.2.2. Powering Down the Printer ............................................................31

3INSTALLING AND LOADING THE MEDIA.................................................32

3.1. ATB MEDIA ...........................................................................................32

3.1.1. Installation of Blank Media .............................................................32

3.1.2. Loading of Blank ATB Media into the Printer.................................36

3.2. BAG TAG MEDIA ....................................................................................38

3.2.1. Installation of Blank Media .............................................................38

3.2.2. Loading of Blank Bag Tag Media into the Printer ..........................40

3.3. MEDIA REMOVAL.................................................................................42

3.3.1. Procedure.......................................................................................42

IER 560 COMBO PRINTER

User Guide

Page 7

N0C902A Rev. 2

Sept. 14, 2010

Ce document est la propriété d’IER et ne doit pas être reproduit ou communiqué sans autorisation écrite.

This document is the property of IER and may not be reproduced or communicated

without prior written authorization

4PRINTER OPERATION ...............................................................................43

4.1. INDICATOR AND KEY FUNCTIONS ....................................................43

4.1.1. Meaning of the Indicator Behavior .................................................43

4.1.2. Control Panel Key Functions .........................................................45

4.2. DOCUMENT PRINTING........................................................................46

4.2.1. Procedure for Printing Documents.................................................46

5USER LEVEL TROUBLESHOOTING .........................................................48

5.1. OPERATING FAULTS.............................................................................48

5.1.1. When Powering Up, the Printer does not Start Up ........................48

5.1.2. The Printer does not Receive Print Data .......................................49

5.1.3. The Paper is not Feeding...............................................................49

5.1.4. Poor Print Quality...........................................................................50

5.1.5. Frequent Error Signals...................................................................50

5.2. CLEARING ADOCUMENT JAM...........................................................53

5.2.1. Procedure for Clearing a Document Jam.......................................53

6PRINTER MAINTENANCE ..........................................................................54

6.1. PERIODIC MAINTENANCE RECOMMENDATIONS............................54

6.1.1. Maintenance Schedule...................................................................54

6.2. PROCEDURES PRIOR TOPERIODIC MAINTENANCE......................55

6.2.1. General Dusting .............................................................................55

6.2.2. Cleaning the Printhead and the Platen ..........................................58

6.3. RETURNING THE PRINTER TO OPERATING CONDITION AFTER

PERIODIC MAINTENANCE.............................................................................60

6.3.1. Procedure to Follow Prior to Operating the Printer........................60

IER 560 COMBO PRINTER

User Guide

Page 8

N0C902A Rev. 2

Sept. 14, 2010

Ce document est la propriété d’IER et ne doit pas être reproduit ou communiqué sans autorisation écrite.

This document is the property of IER and may not be reproduced or communicated

without prior written authorization

1 OVERVIEW

1.1. PACKAGE CONTENTS

The printer packaging carton contains:

IER 560 COMBO Printer

User safety guide

Power cable (option)

Set of test coupons, including 1 initial configuration coupon for

the machine.

IMPORTANT: Keep the packaging carton and the foam protection

for the entire warranty period of the printer.

The User Safety Guide and the machine configuration

coupon should remain near the printer.

The User Guide for the printer can be accessed in PDF format on our Web

site www.ier.fr.

Figure 1.1

Printer Package Contents

IER 560 COMBO PRINTER

User Guide

Page 9

N0C902A Rev. 2

Sept. 14, 2010

Ce document est la propriété d’IER et ne doit pas être reproduit ou communiqué sans autorisation écrite.

This document is the property of IER and may not be reproduced or communicated

without prior written authorization

1.2. INTRODUCTION TO THE PRINTER

The IER 560 COMBO Printer is designed to print ATB1 size

coupons, bag tags, credit card size tickets, as well as receipts.

The IER 560 COMBO Printer uses the Direct Thermal printing

technology in order to produce high quality print results. This

technology requires the use of heat-sensitive or thermal print media,

i.e. media that reacts to heat.

With its 203 dpi print resolution, the IER 560 COMBO Printer is able

to print text, logos, and barcodes.

Continuous feeding of blank boarding pass (ATB1) or bag tag media

takes place through the rear of the printer, triggered by simple

detection of the media.

The form of media stock can either be fanfold (packed in boxes) or

rolls.

Due to the four configurable paper-feeding channels, printing a

document of one size (ATB) and then a different one (bag tag) is

accomplished automatically without requiring any user adjustments.

The IER 560 COMBO Printer automatically verifies the document

size. Each document size is associated with the corresponding

cutting or bursting feature of the separation device. Depending on

the detected document size, the cutting and bursting device acts

differently:

For perforated media, the bursting feature is activated

for continuous media, cutting is performed

The printer is also equipped with a document ejection/document

holder system. Long documents, such as bag tags, are held back in

the output slot until removed by the user.

IER 560 COMBO PRINTER

User Guide

Page 10

N0C902A Rev. 2

Sept. 14, 2010

Ce document est la propriété d’IER et ne doit pas être reproduit ou communiqué sans autorisation écrite.

This document is the property of IER and may not be reproduced or communicated

without prior written authorization

The printer may be equipped with optional accessories to increase

the capacity:

IER roll media dispenser for media rolls

IER trolley that can feed all four channels, designed to

accommodate both fanfold and roll media

Motorized or non-motorized stacker placed under the printer to

produce sets of ATB documents or bag tags (only for these

document sizes).

IMPORTANT: Use of the motorized stacker does not allow

processing of ATB wallets as they might cause

document jams.

Moreover, control and/or read options may be added to the printer:

for applications that allow baggage tracking from check-in to final

delivery, the IER 560 COMBO Printer,if equipped with the RFID

(Radio Frequency Identification) option, can also print and encode

bag tags provided with radiofrequency chips.

for an application that provide for barcoded documents to be

scanned and revalidated, the IER 560 COMBO Printer is equipped

with the front insertion barcode scanner.

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