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IBM

WebSphere

Business

Integration

Adapters

Adapter

for

Siebel

eBusiness

Applications

User

Guide

Adapter

Ve r s i o n

4.6.x



IBM

WebSphere

Business

Integration

Adapters

Adapter

for

Siebel

eBusiness

Applications

User

Guide

Adapter

Ve r s i o n

4.6.x



Note!

Before

using

this

information

and

the

product

it

supports,

read

the

information

in

“Notices”

on

page

123

30September2004

This

edition

of

this

document

applies

to

WebSphere

Business

Integration

Adapter

for

Siebel

eBusiness

Applications

(5724-H43),

Version

4.6.

To

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©

Copyright

International

Business

Machines

Corporation

1997,

2004.

All

rights

reserved.

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Government

Users

Restricted

Rights

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Use,

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or

disclosure

restricted

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GSA

ADP

Schedule

Contract

with

IBM

Corp.

Contents

About

this

document

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this

document

includes

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What

this

document

does

not

include

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Audience

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Typographic

conventions

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New

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release

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release

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New

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release

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New

in

release

4.2.x

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New

in

release

4.1.x

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New

in

release

4.0.x

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. viii

Chapter

1.

Overview

.

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.1

Terminology

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.1

Siebel

application

architecture

.

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.2

Connector

architecture

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.3

How

the

connector

works

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.3

Chapter

2.

Installing

the

adapter

.

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.9

Adapter

environment

.

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.9

Installing

the

adapter

and

related

files

.

.

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.11

Verifying

an

installation

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.11

Event

and

archive

tables

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.12

Chapter

3.

Configuring

the

connector

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.19

Overview

of

Connector

Configurator

.

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.19

Starting

Connector

Configurator

.

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.20

Running

Configurator

from

System

Manager

.

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.21

Creating

a

connector-specific

property

template

.

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.21

Creating

a

new

configuration

file

.

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.24

Using

an

existing

file

.

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.25

Completing

a

configuration

file

.

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.26

Setting

the

configuration

file

properties

.

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.27

Saving

your

configuration

file

.

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.34

Changing

a

configuration

file

.

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.35

Completing

the

configuration

.

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.35

Using

Connector

Configurator

in

a

globalized

environment

.

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.35

Chapter

4.

Understanding

business

objects

.

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.37

Business

object

structure

and

relationships

.

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.37

Business

object

application-specific

information

.

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.39

Chapter

5.

Creating

business

objects

.

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.49

Modifying

business

object

samples

.

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.49

Overview

of

Siebel

ODA

.

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.52

Installing

and

using

Siebel

ODA

.

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.52

Using

SiebelODA

in

Business

Object

Designer

.

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.56

Reviewing

the

generated

definition

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.68

Adding

information

to

the

business

object

definition

.

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.

.70

©

Copyright

IBM

Corp.

1997,

2004

iii

Chapter

6.

Using

the

adapter

with

Siebel

business

services

.

.

.

.

.

.

.

.

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.73

Understanding

business

services

.

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.73

Verb

processing

with

business

services

.

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.75

Events

detection

with

business

services

.

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.76

Custom

business

service

support

.

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.76

Chapter

7.

Running

the

connector

.

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.79

Starting

the

connector

.

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.79

Stopping

the

connector

.

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.80

Chapter

8.

Troubleshooting

.

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.

.81

MAX_LOG_FILE_SIZE

error

on

UNIX

.

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.

.81

Decreasing

the

size

of

the

Siebel

log

file

.

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.81

Memory

limitations

with

result

set

support

.

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.

.81

Appendix

A.

Standard

configuration

properties

for

connectors

.

.

.

.

.

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.

.

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.83

New

properties

.

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.

.83

Standard

connector

properties

overview

.

.

.

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.83

Standard

properties

quick-reference

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.85

Standard

properties

.

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.91

Appendix

B.

Connector

specific

properties

.

.

.

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. 107

ApplicationPassword

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. 109

ApplicationUserName

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. 109

ArchiveProcessed

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. 109

ConnectErrors

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. 109

ConnectorID

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ConnectString

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DataBeanPoolSize

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DataBeanRefreshInterval

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EventProcessingSupport

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PollAttributeDelimiter

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PollQuantity

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ResonateSupport

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SiebelLanguageCode

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SiebelVersion

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SupportNameValuePair

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. 111

UseDefaults

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. 111

ViewMode

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. 111

Appendix

C.

Common

Event

Infrastructure

.

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.113

Required

software

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.113

Enabling

Common

Event

Infrastructure

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.113

Obtaining

Common

Event

Infrastructure

adapter

events

.

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.113

For

more

information

.

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.114

Common

Event

Infrastructure

event

catalog

definitions

.

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.114

XML

format

for

“start

adapter”

metadata

.

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.114

XML

format

for

″stop

adapter″

metadata

.

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.116

XML

format

for

“timeout

adapter”

metadata

.

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.116

XML

format

for

″request″

or

″delivery″

metadata

.

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.117

Appendix

D.

Application

Response

Management

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.119

Application

Response

Measurement

instrumentation

support

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.119

Index

.

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. 121

Notices

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. 123

Programming

interface

information

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. 124

Trademarks

and

service

marks

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. 125

iv

Adapter

for

Siebel

eBusiness

Applications

User

Guide

About

this

document

The

IBM

R

WebSphere

R

Business

Integration

Adapter

portfolio

supplies

integration

connectivity

for

leading

e-business

technologies,

enterprise

applications,

and

legacy

and

mainframe

systems.

The

product

set

includes

tools

and

templates

for

customizing,

creating,

and

managing

components

for

business

integration.

What

this

document

includes

This

document

describes

installation,

connector

property

configuration,

business

object

development,

and

troubleshooting

for

the

IBM

WebSphere

Business

Integration

Adapter

for

Siebel

eBusiness

Applications.

What

this

document

does

not

include

This

document

does

not

describe

deployment

metrics

and

capacity

planning

issues

such

as

server

load

balancing,

number

of

adapter

processing

threads,

maximum

and

minimum

throughputs,

and

tolerance

thresholds.

Such

issues

are

unique

to

every

customer

deployment

and

must

be

measured

within

or

close

to

the

exact

environment

where

the

adapter

is

to

be

deployed.

You

should

contact

your

IBM

services

representative

to

discuss

the

configuration

of

your

deployment

site,

and

for

details

on

planning

and

evaluating

these

kinds

of

metrics,

given

your

specific

configuration.

Audience

This

document

is

for

WebSphere

business

integration

system

consultants

and

customers.

To

use

the

information

in

this

document,

you

should

be

knowledgeable

in

the

following

areas:

v

Connector

development

v

Business

object

development

v

Siebel

application

architecture

v

Siebel

Tools

v

Visual

Basic

Note:

If

you

are

a

consultant

or

customer

located

in

Japan

and

are

using

Siebel

2000,

you

must

use

the

Adapter

for

Siebel

2000

User

Guide.

Related

documents

The

complete

set

of

documentation

available

with

this

product

describes

the

features

and

components

common

to

all

WebSphere

Business

Integration

Adapters

installations,

and

includes

reference

material

on

specific

components.

This

document

contains

many

references

to

two

other

documents:

the

System

Installation

Guide

for

Windows

®

or

for

UNIX

®

and

the

Implementation

Guide

for

WebSphere

InterChange

Server.

If

you

choose

to

print

this

document,

you

may

want

to

print

these

documents

as

well.

You

can

install

documentation

from

the

following

sites:

©

Copyright

IBM

Corp.

1997,

2004

v

v

For

general

adapter

information;

for

using

adapters

with

WebSphere

message

brokers

(WebSphere

MQ

Integrator,

WebSphere

MQ

Integrator

Broker,

WebSphere

Business

Integration

Message

Broker);

and

for

using

adapters

with

WebSphere

Application

Server:

http://www.ibm.com/websphere/integration/wbiadapters/infocenter

v

For

using

adapters

with

InterChange

Server:

http://www.ibm.com/websphere/integration/wicserver/infocenter

http://www.ibm.com/websphere/integration/wbicollaborations/infocenter

v

For

more

information

about

message

brokers

(WebSphere

MQ

Integrator

Broker,

WebSphere

MQ

Integrator,

and

WebSphere

Business

Integration

Message

Broker):

http://www.ibm.com/software/integration/mqfamily/library/manualsa/.

v

For

more

information

about

WebSphere

Application

Server:

http://www.ibm.com/software/webservers/appserv/library.html

These

sites

contain

simple

directions

for

downloading,

installing,

and

viewing

the

documentation.

Note:

Important

information

about

this

product

<<or

“the

products

documented

in

this

guide”

or

whatever

works

for

your

doc>>

may

be

available

in

Technical

Support

Technotes

and

Flashes

issued

after

this

document

was

published.

These

can

be

found

on

the

WebSphere

Business

Integration

Support

Web

site,

http://www.ibm.com/software/integration/websphere/support/.

Select

the

component

area

of

interest

and

browse

the

Technotes

and

Flashes

sections.

Typographic

conventions

This

document

uses

the

following

conventions:

courier

font

Indicates

a

literal

value,

such

as

a

command

name,

file

name,

information

that

you

type,

or

information

that

the

system

prints

on

the

screen.

bold

Indicates

a

new

term

the

first

time

that

it

appears.

italic,

italic

Indicates

a

variable

name

or

a

cross-reference.

blue

outline

A

blue

outline,

which

is

visible

only

when

you

view

the

manual

online,

indicates

a

cross-reference

hyperlink.

Click

inside

the

outline

to

jump

to

the

object

of

the

reference.

ProductDir

Represents

the

directory

where

the

product

is

installed.

vi

Adapter

for

Siebel

eBusiness

Applications

User

Guide

New

in

this

release

New

in

release

4.6.x

Updated

in

September,

2004

This

guide

has

been

updated

to

include

the

following

changes:

v

The

adapter

supports

Siebel

version

7.7.

v

Adapter

support

for

Siebel

version

7.7

is

provided

on

two

additional

platforms:

Solaris

9.0

and

Windows

2003.

v

The

adapter

is

modified

so

that

it

can

process

business

services

where

the

request

contains

only

simple

attributes

and

no

SiebelMessage

container

attribute.

v

Support

for

result

set

retrieval,

which

is

enabled

only

with

specific

versions

of

DB2

®

Information

Integrator

broker.

(For

information

about

these

specific

versions,

refer

to

the

DB2

Information

Integrator

product

documentation.)

New

in

release

4.5.x

Updated

in

June,

2004.

Beginning

with

version

4.5.x,

the

Adapter

for

Siebel

eBusiness

Applications

is

no

longer

supported

on

Solaris

7,

so

references

to

that

platform

have

been

removed

from

this

guide.

New

in

release

4.4.x

February

2004

The

adapter

supports

retrieval

of

multiple

records

using

wrapper

objects

and

the

RetrievebyContent

verb.

December

2003

This

guide

has

been

updated

to

include

the

major

changes

listed

below:

v

The

adapter

now

supports

custom-written

business

services.

v

Support

for

the

generation

of

WebSphere

Business

Integration

business

object

definitions

for

custom

business

services

is

added

to

the

Object

Discovery

Agent

(ODA).

The

generation

process

is

similar

to

that

of

Siebel

business

objects

and

components.

v

Two

new

configuration

properties,

EventProcessingSupport

and

SiebelVersion,

have

been

added.

–

EventProcessingSupport

can

be

used

to

switch

off

subscription

delivery

if

necessary

and

takes

a

value

of

true

or

false,

with

the

default

value

being

true.

–

SiebelVersion

enables

the

adapter

to

run

against

a

specified

version

of

the

Siebel

application

while

preventing

it

from

accessing

the

Schema

Version

Siebel

business

object

and

business

component.

Valid

values

are

6

or

7,

and

the

default

value

is

NONE.

Use

of

the

default

value

is

recommended.

v

The

Siebel

business

components

CW

Events

and

CW

Archive

have

been

renamed

IBM

Events

and

IBM

Archive.

The

adapter

uses

these

components

as

it

did

in

earlier

versions.

For

backward

compatibility,

the

adapter

works

with

both

the

old

and

new

component

names.

For

example,

the

adapter

will

check

first

for

IBM

Events,

and

if

found

it

will

use

it

as

the

event

store.

If

IBM

Events

is

not

©

Copyright

IBM

Corp.

1997,

2004

vii

found,

the

adapter

will

check

for

CW

Events.

If

it

does

not

find

either,

and

the

adapter

is

configured

for

subscription

delivery,

it

will

return

an

error

and

terminate.

Note:

Adapter

installation

information

has

been

removed

from

this

guide.

See

Chapter

2

for

the

new

location

of

that

information.

New

in

release

4.3.x

Updated

in

July,

2003.

The

adapter

can

now

use

WebSphere

Application

Server

as

an

integration

broker.

For

further

information,

see

“Adapter

environment”

on

page

9.

The

adapter

now

runs

on

the

following

platforms:

v

Solaris

7,8

v

AIX

®

5.x

v

HP-UX

11i

New

in

release

4.2.x

Updated

in

March,

2003.

The

“CrossWorlds”

name

is

no

longer

used

to

describe

an

entire

system

or

to

modify

the

names

of

components

or

tools,

which

are

otherwise

mostly

the

same

as

before.

For

example

“CrossWorlds

System

Manager”

is

now

“System

Manager,”

and

“CrossWorlds

®

InterChange

Server”

is

now

“WebSphere

InterChange

Server.”

The

changes

to

this

version

of

the

connector

support

Siebel,

version

7.5

and

the

Siebel

connectivity

DLL.

New

in

release

4.1.x

The

connector

delivered

with

IBM

WebSphere

Business

Integration

Adapter

for

Siebel

eBusiness

Applications

has

been

internationalized.

For

more

information,

see

“Processing

locale-dependent

data”

on

page

7

and

Appendix

A,

“Standard

configuration

properties

for

connectors,”

on

page

83

New

in

release

4.0.x

The

IBM

WebSphere

business

integration

adapter

for

Siebel

eBusiness

Applications

includes

the

connector

for

Siebel

eBusiness

Applications.

This

adapter

operates

with

both

the

InterChange

Server

(ICS)

and

WebSphere

MQ

Integrator

integration

brokers.

An

integration

broker,

which

is

an

application

that

performs

integration

of

heterogeneous

sets

of

applications,

provides

services

that

include

data

routing.

This

adapter

includes:

v

An

application-component

specific

to

Siebel

eBusiness

Applications

v

SiebelODA

v

Sample

business

objects

v

IBM

WebSphere

Adapter

Framework,

which

consists

of:

–

Connector

Framework

–

Development

tools

(including

Business

Object

Designer

and

Connector

Configurator)

–

APIs

(including

ODK,

JCDK,

and

CDK)

This

manual

provides

information

about

using

this

adapter

with

both

integration

brokers:

InterChange

Server

(ICS)

and

WebSphere

MQ

Integrator.

viii

Adapter

for

Siebel

eBusiness

Applications

User

Guide