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troubleshooting guide Robotic Massage® Chair

175

iJoy

2310

iJoy

January 6, 2012

©2012 Human Touch, LLC. All rights reserved.

Please forward any questions or comments regarding this Troubleshooting Guide to

[email protected].

iJoy-2310 Troubleshooting Guide 1

iJoy-2310 Troubleshooting

This Troubleshooting Guide walks you step-by-step through the

diagnosis of iJoy-2310 customer problems. It is important to follow

these steps carefully, to ensure that the problem is diagnosed

correctly, and therefore the appropriate repair action is taken.

Getting Started

1. Unplug the chair, wait approximately five seconds, then plug it

back in.

2. Check whether any remote control LEDs light. If they do not, see

"Power" on page 2.

3. Choose from the following:

To Troubleshoot This

Issue Do the following:

My remote control is

not working

Power to remote has already been verified

therefore:

• If a remote LED does not light when you

press it, but the function it controls works,

replace the remote.

• If a remote LED lights when you press it, but

the function it controls does not work,

replace the backrest.

My chair is not

massaging properly

If the Rolling, Kneading, Percussion or

Compression massage is not working, or is

making a loud noise, replace the backrest.

My backrest won’t

recline/incline

• If there is tension when you pull the recline

handle, replace the backrest actuator

cylinder.

• If there is no tension when you pull the

recline handle, there is a problem with the

recline cable. Replace the chair.

2iJoy-2310 Troubleshooting Guide

Power

Step 1: Check the power and remote control cables

Verify that the power cord connections to the power panel are secure,

and that the cord is not damaged. If any of the power panel components

is damaged, replace the power panel.

IMPORTANT

Be sure to note the serial number on the power panel. Once

the power panel is replaced, the chair will no longer contain the

serial number on the power panel.

Step 2: Check the wall outlet

Plug a different device into the AC outlet into which the chair is plugged.

If the device does not work (is not receiving power), the AC outlet is

most likely not working. Plug the chair into a different AC outlet to verify

that it receives power.

Step 3: If the chair is still not receiving power, replace the

backrest

Human Touch, LLC

3030 Walnut Ave.

Long Beach, CA 90807

www.humantouch.com