Huawei ORANGE 4G CPE Manuel utilisateur

Orange 4G CPE

Installation Guide

Kindly note that these instructions are key

installation and safety points when installing

CPE. Greater details are provided in the

CPEs, Quick Start Manual that comes

inboxed with the CPE.

Important Installation Environments

when Installing CPE

Your CPE depends on cellular network coverage to

give you the best service. The CPE needs to be in

the ‘line of sight’ of the nearest Orange tower.

Tip: To determine network strength, use a cellphone

to choose a strong reception location or network

indicator on CPE.

Signal Indicator

Blue bars indicate network strength. The more

bars the stronger the network strength.

No bars: no network coverage

• IfpossibleplacetheCPEawayfrom 

obstructive structures like furniture, trees or

concrete walls.

• ThebestplacetoputtheCPEisinopen 

spaces, by windows or locations where network

coverage is at its strongest.

• Itisalsoimportanttoensurethereislittle 

obstruction between CPE and cellphone if

connected by Wi-Fi, e.g. multiple wall layers

Safety: Keep CPE away from strong magnetic and

electriceldse.g.microwaves.

*If CPE continues to fail to get strong network

coverage call 136 to get assistance from the

technical team. If the CPE appears to be faulty

return within seven days of puchasing.

Installation

Instructions

1Open packaging, which will include:

a) 4G CPE modem,

b) ethernet cable,

c) charging cable

d) Quick Setting Manual

2Connect CPE power cable to a power

outlet and insert in CPE power port. 3the device will turn on; the status bar

indicator will turn blue to show power is

connected to CPE.

4Connect to CPE through the ethernet cable or WiFi.

5Open a browser and enter ybox.home in address box. Move connection button to connect.

connection

6Enter name and password to log in

 • DefaultuserNameis“admin”

 • DefaultuserPasswordis“admin”

7Ontherstpageyouwillhaveaccessto

the data consumed, network strength

and number of devices connected.

8To Enter the settings in the Web

Management Page go to Menu> Settings

After selecting Settings, you will have access to

the CPE’s Web Management interface.On this

page you monitor data consumption, receive alerts

on consumption from Orange and change the

access password.

Connection strength

Data Consumed

Network strength

Connected CPEs

Settings

Choosing Network between 2G, 3G and 4G

At times depending on weather, distance from

tower, device placement indoors etc the device

speed may be faster/slower on 3G or 4G.

By default CPE device is set to automatically

connect through 2G,3G or 4G depending on

what may be best in a given environment.

You can manually choose a network platform (2G,

3G or 4G) to connect the device to best suit your

usage habbits. To choose go to:

Internet > Network Connection > Network Mode

Connection strength

Data Consumed

Network strength

Connected CPEs

Checking data consumption alerts from Orange

1Remove contents from the box and ensure the below are in the box:

(if you have purchased dual dect with Orange)

a. Two dect phones

b. Two RJ11 cables

c. Two power cables

d. A quick settings manual

2Insert Battery into dect phone and connect to power source.

Connecting the dect phone (or any phone with RJ11 cable)

Dependingonyourconsumption,youwill

receive alerts from Orange Botswana

informing you of you consumption at

80%, 90% and 100%.

To check for Orange SMSes simply click the

‘SMS’ tab.

To change the device password from the

‘admin’ default password. Simply click

on the ‘System’ tab on the interface.

Click ‘Change Password’

System>Change password

910

Orange internet offers come with data bundles, talk

time and SMS.

You can monitor data consumption by accessing the

CPE’s Web Management platform and connecting to

the CPE’s Web Management interface

Consumption Management Notes

• FairUsagePolicy:Yourdatawillresettoitsoriginal

data bundle at end of the bill cycle and not

accumilate over bill cycles. For example if you

choose the 20GB data package, and use 10GB

in a bill cycle, in your next bill cycle your data will

 resetto20GBagainNOTbecomean

accumulated 30GB.

• ReachingDataCap:Whenyoureachyourdatacap,

you will not be disconnected. Rather your browsing

 speedwillbesignicantlyreduceduntilthetimeyou

pay for your next bill cycle.

• TheWebManagementInterfaceonlyshowsdata

 consumed,NOTvoiceandSMSusage.

 VoiceandSMSusagewillbereectedonyourbillat

the end of the bill cycle.

Note

• Ifyoufacechallengeswithconnectivityorstaying

connected with device, turn device off, disconnect

the power supply and reconnect power and turn

device on.

• Iftheaboveproceduredoesnotresolvethe

connection problem contact your nearest Orange

shop or dial 123.

3 Dectphoneshouldturnon,apointatwhichyoushouldinserttheRJ11cableintomodem

and dect phone. You have access to making calls through the modem.

• Duetopowercutsorstayingdisconnected 

to device for a long time, user may lose

connnectivity to CPE device.

• ToavoidrepetitivelyreconnectingtoCPE 

after every disconnection, you can set phone/

laptop/tablet to automatically connect to CPE

after it has been restarted.

• Todothissimply:EnterdeviceWeb 

Management Interface > Settings > Internet >

Connection Mode > Select “Always On”

How to avoid logging in multiple times

CPE Consumption Management

I left my device on but when I returned,

I could not establish connection to the

internet. What might be the possible

reasons?

As a security measure, the CPE will ‘time-out’

and lose internet connectivity if it is left idle for

some time without any activity.

After the device has ‘timed-out’, user needs

to restart the device (by turning it on and

off) to establish internet connection before

reconnecting other devices (laptop, phone,

etc).

I have reached my data limit. Can I make

a top-up to bring my download speed

back to normal?

When you reach your data limit your internet

speed will be reduced to a lower speed. You

will only be reset to your original / normal

speed at the beginning of your next billing

cycle.

Billing cycle usually starts on the 15/16 of

every month.

For Example: You may have subscribed

to the 10 Mbps data package on the 1st

January, and you reach your data limit on

10th January. Even if you make payment

the following day, this will not reset your

download speed to the normal 10 Mbps,

rather your speed will only reset again after

the 16th January (the beginning of your next

billing cycle date).

How does it work for calls?

For Konnecta Home, after the 100 on-net

minutes are depleted, you will be charged

P 1.00/minute in peak hours, and P 0.70/

minute in off-peak hours.

For Konnecta Business, you will be charged

P 0.70/minute both in peak & off-peak time

How do I exercise my SMS benets?

Through the Flybox messages interface.

Frequently asked questions

Glossary

4G: short for fourth generation, it is the fourth generation of mobile

telecommunications technology, succeeding 3G.

Wi-Fi: is a local area wireless computer networking technology that allows

Wi-Fi enabled devices to connect to network (smartphones tablets, laptops

some printers an some TVs).

Ethernet:isatechnologytosetuplocalareanetwork(LANs).

Anethernetcablemayberequiredasanalternativetowitoconnectto

computers.

CPE - Customer Premises Equipment: is any terminal and associated

equipment located at a subscriber’s premises and connected with a carrier’s

telecommunication channel.

GB - Gigabyte: is a multiple of the unit byte for digital information, therefore

one gigabyte is 1000,000,000 bytes

LAN - Local Area Network: is a computer network that interconnects

computers or smart devices within a limited area such as a home, school,

computerlaboratory,orofcebuilding,usingnetworkmedia.

FUP - Fair Usage Policy: refers to policy implemented to manage internet

usage after data cap was reached: service interruption or reduced speed.

Bill Cycle: the period of time between your bill statements.

Data Cap: refers to the limit on the amount of data you can use over your

internet connection.

To get support on data and internet service call 136

Dial 123 for more info

email [email protected]

visit www.orange.co.bw

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