HP Workstation zx6000 Manuel utilisateur

worldwide limited warranty

and technical support for

option products

301859-B22_WarrantyCvr.p65 6/27/2003, 1:47 PM1

Writer: Warranty Documentation Team

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English...............................................................................................1

Español (Latinoamérica).....................................................................8

Português Brasileiro.........................................................................23

Deutsch ...........................................................................................29

Français...........................................................................................38

Italiano.............................................................................................46

Español............................................................................................54

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WORLDWIDE LIMITED WARRANTY AND TECHNICAL SUPPORT

General Terms

EXCEPT AS EXPRESSLY SET FORTH IN THIS LIMITED WARRANTY, HP MAKES NO

OTHER WARRANTIES OR CONDITIONS, EXPRESS OR IMPLIED, INCLUDING ANY

IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR

PURPOSE. HP EXPRESSLY DISCLAIMS ALL WARRANTIES AND CONDITIONS NOT

STATED IN THIS LIMITED WARRANTY. ANY IMPLIED WARRANTIES THAT MAY

BE IMPOSED BY LAW ARE LIMITED IN DURATION TO THE LIMITED WARRANTY

PERIOD. SOME STATES OR COUNTRIES DO NOT ALLOW A LIMITATION ON HOW

LONG AN IMPLIED WARRANTY LASTS OR THE EXCLUSION OR LIMITATION OF

INCIDENTAL OR CONSEQUENTIAL DAMAGES FOR CONSUMER PRODUCTS. IN

SUCH STATES OR COUNTRIES, SOME EXCLUSIONS OR LIMITATIONS OF THIS

LIMITED WARRANTY MAY NOT APPLY TO YOU.

This Limited Warranty applies to HP branded hardware products (collectively referred to in this

Limited Warranty as “HP branded products”) sold by or leased from Hewlett-Packard

Company, its worldwide subsidiaries, affiliates, authorized resellers, or country distributors

(collectively referred to in this Limited Warranty as “HP”) with this Limited Warranty. This

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Limited Warranty is applicable in all countries and may be enforced in any country where HP

or its authorized service providers offer warranty service subject to the terms and conditions set

forth in this Limited Warranty. However, warranty service availability and response times may

vary from country to country and may also be subject to registration requirements in the country

of purchase.

HP warrants that the HP product you have purchased from HP or from a HP authorized reseller

is free from defects in materials or workmanship under normal use for a period of one (1) year

from the date of purchase, or for the remaining warranty period of the HP brand computer in

which the product is installed, whichever period is longer. The warranty period for an optional

rechargeable battery pack is limited to one (1) year from the date of product purchase. The

Limited Warranty Period starts on the date of purchase or lease from HP. Your dated sales or

delivery receipt, showing the date of purchase or lease of the product, is your proof of the

purchase or lease date. You may be required to provide proof of purchase or lease as a

condition of receiving warranty service. You are entitled to warranty service according to the

terms and conditions of this document if a repair to your HP branded hardware is required

within the Limited Warranty Period. This Limited Warranty extends only to the original

purchaser or lessee of this HP branded product and is not transferable to anyone who obtains

ownership of the HP branded product from the original purchaser or lessee.

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HP products are manufactured using new materials or new and used materials equivalent to new

in performance and reliability. Spare parts may be new or equivalent to new. Spare parts are

warranted to be free from defects in material or workmanship for thirty (30) days or for the

remainder of the Limited Warranty Period of the HP hardware product in which they are

installed, whichever is longer. The warranty period for rechargeable battery pack spare parts is

thirty (30) days or the remainder of the Limited Warranty Period of the rechargeable battery

pack being replaced, whichever is longer.

During the Limited Warranty Period, HP will repair or replace the defective component parts or

the hardware product. All component parts or hardware products removed under this Limited

Warranty become the property of HP. The replacement part or product takes on either the

Limited Warranty status of the removed part or product or the thirty (30) day Limited Warranty

of the spare part. In the unlikely event that your HP product has a recurring failure, HP, at its

discretion, may elect to provide you with a replacement unit of HP’s choosing that is at least

equivalent to your HP branded product in hardware performance. HP reserves the right to elect,

at its sole discretion, to give you a refund of your purchase price or lease payments (less

interest) instead of a replacement. This is your exclusive remedy for defective products.

YOU SHOULD MAKE PERIODIC BACKUP COPIES OF THE DATA STORED ON YOUR

HARD DRIVE OR OTHER STORAGE DEVICES AS A PRECAUTION AGAINST

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POSSIBLE FAILURES, ALTERATION, OR LOSS OF THE DATA. BEFORE RETURNING

ANY UNIT FOR SERVICE, BE SURE TO BACK UP DATA AND REMOVE ANY

CONFIDENTIAL, PROPRIETARY, OR PERSONAL INFORMATION. HP IS NOT

RESPONSIBLE FOR DAMAGE TO OR LOSS OF ANY PROGRAMS, DATA, OR

REMOVABLE STORAGE MEDIA. HP IS NOT RESPONSIBLE FOR THE RESTORATION

OR REINSTALLATION OF ANY PROGRAMS OR DATA OTHER THAN SOFTWARE

INSTALLED BY HP WHEN THE PRODUCT IS MANUFACTURED.

HP does not warrant that the operation of this product will be uninterrupted or error-free. HP is

not responsible for damage that occurs as a result of your failure to follow the instructions that

came with the HP branded product.

This Limited Warranty does not apply to expendable parts. This Limited Warranty does not

extend to any product from which the serial number has been removed or that has been

damaged or rendered defective (a) as a result of accident, misuse, abuse, or other external

causes; (b) by operation outside the usage parameters stated in the user documentation that

shipped with the product; (c) by the use of parts not manufactured or sold by HP; or (d) by

modification or service by anyone other than (i) HP, (ii) a HP authorized service provider, or

(iii) your own installation of end-user replaceable HP or HP approved parts if available for your

product in the servicing country.

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These terms and conditions constitute the complete and exclusive warranty agreement between

you and HP regarding the HP branded product you have purchased or leased. These terms and

conditions supersede any prior agreements or representations—including representations made

in HP sales literature or advice given to you by HP or an agent or employee of HP—that may

have been made in connection with your purchase or lease of the HP branded product. No

change to the conditions of this Limited Warranty is valid unless it is made in writing and

signed by an authorized representative of HP.

Limitation of Liability

IF YOUR HP BRANDED HARDWARE PRODUCT FAILS TO WORK AS WARRANTED

ABOVE, YOUR SOLE AND EXCLUSIVE REMEDY SHALL BE REPAIR OR

REPLACEMENT. HP’S MAXIMUM LIABILITY UNDER THIS LIMITED WARRANTY IS

EXPRESSLY LIMITED TO THE LESSER OF THE PRICE YOU HAVE PAID FOR THE

PRODUCT OR THE COST OF REPAIR OR REPLACEMENT OF ANY HARDWARE

COMPONENTS THAT MALFUNCTION IN CONDITIONS OF NORMAL USE.

HP IS NOT LIABLE FOR ANY DAMAGES CAUSED BY THE PRODUCT OR THE

FAILURE OF THE PRODUCT TO PERFORM, INCLUDING ANY LOST PROFITS OR

SAVINGS OR SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES. HP IS NOT

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LIABLE FOR ANY CLAIM MADE BY A THIRD PARTY OR MADE BY YOU FOR A

THIRD PARTY.

THIS LIMITATION OF LIABILITY APPLIES WHETHER DAMAGES ARE SOUGHT, OR

A CLAIM MADE, UNDER THIS LIMITED WARRANTY OR AS A TORT CLAIM

(INCLUDING NEGLIGENCE AND STRICT PRODUCT LIABILITY), A CONTRACT

CLAIM, OR ANY OTHER CLAIM. THIS LIMITATION OF LIABILITY CANNOT BE

WAIVED OR AMENDED BY ANY PERSON. THIS LIMITATION OF LIABILITY WILL

BE EFFECTIVE EVEN IF YOU HAVE ADVISED HP OR AN AUTHORIZED

REPRESENTATIVE OF HP OF THE POSSIBILITY OF ANY SUCH DAMAGES. THIS

LIMITATION OF LIABILITY, HOWEVER, WILL NOT APPLY TO CLAIMS FOR

PERSONAL INJURY.

THIS LIMITED WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS. YOU MAY ALSO

HAVE OTHER RIGHTS THAT MAY VARY FROM STATE TO STATE OR FROM

COUNTRY TO COUNTRY. YOU ARE ADVISED TO CONSULT APPLICABLE STATE

OR COUNTRY LAWS FOR A FULL DETERMINATION OF YOUR RIGHTS.

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Software

HP DOES NOT WARRANT SOFTWARE PRODUCTS, INCLUDING ANY SOFTWARE

PRODUCTS OR THE OPERATING SYSTEM PREINSTALLED BY HP. HP’s only

obligations with respect to software distributed by HP under the HP brand name are set forth in

the applicable end-user license or program license agreement. Non-HP hardware and software

products are provided “AS IS.” However, non-HP manufacturers, suppliers, or publishers may

provide their own warranties directly to you.

Software Technical Support

Software technical support is defined as assistance with questions and issues about the software

that was preinstalled by HP on the HP branded product or that was included with the HP

branded product at the time of your purchase or lease of the product. Technical support for

software is available for the first ninety (90) days from date of product purchase or lease. Your

dated sales or delivery receipt, showing the date of purchase or lease of the product, is your

proof of the purchase or lease date. You may be required to provide proof of purchase or lease

as a condition of receiving software technical support. After the first ninety (90) days, technical

support for software that was preinstalled by HP on the HP branded product or included with

the HP branded product at the time of your purchase or lease of the product is available for a

fee.

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Requesting Warranty Service

To request warranty service for the product, contact the HP authorized reseller from which you

purchased the product.

In the United States and Canada, call the HP Technical Phone Support Center at 1.800.652.6672

(available 7 days a week, 24 hours a day).

The HP Replaceable Parts program, which covers this product, ships approved replacement

parts directly to you to fulfill your warranty. To take advantage of this program, you must call

the HP Technical Phone Support Center so that a replaceable part can be sent to you. After you

receive the part, call the HP Technical Phone Support Center for installation assistance.

ASISTENCIA TÉCNICA Y GARANTÍA MUNDIAL LIMITADA

Términos generales

EXCEPTO LO ESTABLECIDO EXPRESAMENTE EN ESTA GARANTÍA LIMITADA, HP

NO PROVEE NINGUNA OTRA GARANTÍA NI CONDICIÓN, EXPLÍCITA O IMPLÍCITA,

INCLUYENDO CUALQUIER GARANTÍA IMPLÍCITA DE COMERCIALIZACIÓN E

IDONEIDAD PARA CUALQUIER PROPÓSITO EN PARTICULAR. HP NIEGA

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