HP Vectra VEi 7 Manuel

Troubleshooting and

Upgrade Guide

www.hp.com/go/vectrasupport

Corporate PCs

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iii

Troubleshooting and Upgrade Guide

This manual is for anyone who wants to:

•Troubleshoot problems on the PC

•Add accessories to the PC

•Configure the PC

•Find out where to get more information and support.

For information about setting up and using your PC, refer to the User’s

Guide that came with your PC. The User’s Guide is also available on

HP’s web site at: www.hp.com/go/vectrasupport.

Important Safety Information

WARNING For your safety, never remove the PC's cover without first removing the power

cord and any connection to a telecommunication network. Always replace the

cover before switching the PC on again.

There is a danger of explosion if the battery is incorrectly installed. For your

safety, never attempt to recharge, disassemble, or burn the old battery.

Replace only with the same or equivalent type recommended by the

manufacturer. The battery in this PC is a lithium battery that does not contain

heavy metals. Nevertheless, in order to protect the environment, do not

dispose of batteries in household waste. Please return used batteries to the

shop from which you bought them, to the dealer from whom you purchased

your PC, or to HP so they can either be recycled or disposed of in a sound way.

Returned used batteries will be accepted free of charge.

If you have a modem:

Do not attempt to connect this product to the phone line during a lightning

storm. Never install telephone jacks in wet locations unless the telephone line

has been disconnected at the network interface. Never touch uninsulated

telephone wires or terminals unless the telephone line has been disconnected

at the network interface. Use caution when installing or modifying telephone

lines. Avoid using a telephone (other than a cordless type) during an lightning

storm. There may be a risk from lightning.

Do not use the telephone to report a gas leak in the vicinity of the leak.

Never touch or remove the Communications board without first removing the

connection to the telephone network.

Documentation Set Overview

HP’s web site allows you to download documentation for your PC free

of charge. The documents provided are in Adobe Acrobat (PDF)

format and are available from HP’s web site at:

www.hp.com/go/vectrasupport.

The available documents include:

•User’s Guide—describes how to set up your PC for the first time and

contains quick troubleshooting information. It also contains

information on how to replace hardware components.

•Service Handbook Chapters—information on upgrade and

replacement parts, including HP part numbers.

•Technical Reference Manual—technical information on system

components, such as system board, chipset and BIOS.

You will also find complete information on available service and support

at the HP World Wide Web site. To see the full set of services available,

go to:

www.hp.com/go/vectra.

Which Vectra Do You Have?

Before connecting to HP’s web site or phoning your support

organization, look at the identification label on the side of your PC. It

will tell you the series and model of your Vectra PC.

Contents

English v

1 Troubleshooting Your PC

Troubleshooting With HP Hardware Diagnostics . . . . . . . . . . . . . . . 10

Getting Online Support for Troubleshooting . . . . . . . . . . . . . . . . . . . 12

Documentation For Your PC . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Troubleshooting Orientation Table . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

If There Is No Power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

If There is a Beep Code During Boot (VEi 7 models only). . . . . . . . 15

If Your Monitor Is Not Working Properly . . . . . . . . . . . . . . . . . . . . . . 16

If There Is a Memory Test Error . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

If There Is a Keyboard or Mouse Test Error . . . . . . . . . . . . . . . . . . . 18

If There Is a Floppy Disk Drive Test Error. . . . . . . . . . . . . . . . . . . . . 19

If There Is a Hard Disk, DVD or CD-ROM Test Error . . . . . . . . . . . . 20

If There Is a CMOS Test Error . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

If There Is a Serial or Parallel Port Test Error . . . . . . . . . . . . . . . . . . 22

Other Configuration Problems. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

If You Cannot Turn Off Your PC. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

If You Have Forgotten Your Password . . . . . . . . . . . . . . . . . . . . . . . . 25

If the Wake on LAN Feature Does Not Work . . . . . . . . . . . . . . . . . . . 26

vi English

If There Is an IRQ Problem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

If Your PC Has an Audio (Sound) Problem . . . . . . . . . . . . . . . . . . . . 28

If Your PC Has a Software Problem . . . . . . . . . . . . . . . . . . . . . . . . . . 29

If You Have Problems Using the Euro Symbol . . . . . . . . . . . . . . . . . 30

For Windows 95 and Windows NT Users . . . . . . . . . . . . . . . . . . . . . . . . . 30

Configuring Your Keyboard. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

Recovering Hard Disk Contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Recovering Preloaded Software from a CD-ROM . . . . . . . . . . . . . . . . . . 31

Reinstallation of Windows NT Service Pack . . . . . . . . . . . . . . . . . . . . . . 32

Changing the Hard Disk . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

BIOS Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

Updating Your PC’s BIOS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

HP Setup Program . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Device Boot Order. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

More Troubleshooting for Drives . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

If the Floppy Drive Has a Problem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

If the Hard Disk Has a Problem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

If the CD-ROM or DVD Drive Has a Problem. . . . . . . . . . . . . . . . . . . . . . 37

Hewlett-Packard Support and Information Services. . . . . . . . . . . . 39

Collecting Information on Your PC Before Contacting Support . . . . . . . 39

English vii

2 How to Install and Upgrade Accessories In Your PC

Before Starting. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42

Removing and Replacing the Cover and Front Panel . . . . . . . . . . . . 43

Upgrading Main Memory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45

Replacing Video Memory (VEi 7 models only). . . . . . . . . . . . . . . . . . . . . 46

Upgrading Mass Storage Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48

Drive Connectors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49

Replacing or Adding a Hard Disk Drive . . . . . . . . . . . . . . . . . . . . . . . . . . 51

Configuring an IDE Device After Installation. . . . . . . . . . . . . . . . . . . . . . 54

Installing and Upgrading Removable Media Devices . . . . . . . . . . . . . . . . 55

Installing Accessory Boards. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57

Accessory Board Slots . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57

PCI Slot Numbers Used in the PC’s Setup Program. . . . . . . . . . . . . . . . . 58

Installing an Accessory Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58

Configuring Accessory Boards with Plug and Play . . . . . . . . . . . . . . . . . 61

Configuring non-Plug and Play ISA Accessory Boards . . . . . . . . . . . . . . 62

Changing the Battery. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63

Installing a Security Cable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64

Installing a Master Pass Key Lock . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65

viii English

3 Security and Manageability Features

Setting Passwords . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68

Tips for Using Passwords . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68

Setting the Supervisor Password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69

Setting the User Password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69

Hardware Monitoring with HP TopTools . . . . . . . . . . . . . . . . . . . . . 71

Master Pass Key System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72

4 Technical Information

System Board Jumpers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74

IRQs, DMAs, and I/O Addresses Used by Your PC. . . . . . . . . . . . . . 75

Power Consumption . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77

Total Power Consumption. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77

Physical Characteristics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77

Acoustic Noise Emission. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78

Troubleshooting Your PC

This chapter can help you solve problems you may have when using

your PC. Do not hesitate to use the HP DiagTools Hardware

Diagnostics utility (described on page 10). DiagTools can help you to

quickly diagnose hardware problems for a speedy recovery.

1 Troubleshooting Your PC

Troubleshooting With HP Hardware Diagnostics

NOTE HP strongly recommends you use the Hardware Diagnostics utility. It

provides the most effective means for troubleshooting the vast majority

of hardware problems.

DiagTools, the Hardware Diagnostics utility, helps you diagnose

hardware-related problems on HP PCs and PC Workstations.

It is a series of tools designed to help you:

•Check the configuration of your system and verify that it is

functioning correctly.

•Diagnose hardware-related problems.

•Provide precise information to HP-dedicated Support Agents so that

they can solve any problems quickly and effectively.

For more information about this utility, refer to the Hardware

Diagnostics User's Guide, available on the HP web site in PDF (Adobe

Acrobat) format.

Where Can I Get

DiagTools?

DiagTools is on the Diagnostics & Recovery CD-ROM that came with

your PC. You can also download the latest version of this utility from

HP’s Web Site at

www.hp.com/go/vectrasupport.

Starting DiagTools

from the CD-ROM

If you have the Diagnostics & Recovery CD-ROM (provided with your

PC) and a working CD-ROM drive:

1Insert the PC’s Diagnostics & Recovery CD-ROM into the CD-ROM

drive.

2Restart the PC.

3Enter the Setup program by pressing F2 at startup, then set Plug &

Play O/S in the Main menu to No. Press Esc to save the settings and exit

Setup.

4The PC will start (boot) from the CD-ROM and display a menu.

Select the option to run DiagTools.

5Follow the onscreen instructions to carry out the diagnostic tests.

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