HP KAYAK XM600 Manuel utilisateur

HP Kayak XM600 Desktop

Troubleshooting Guide

HP Kayak XM600 Series 2

and HP Kayak XM600

This User’s Guide covers the HP Kayak XM600

Series 2, equipped with socket-mounted processors.

These PCs carry the model number P2190N and higher.

A separate User’s Manual is available for the HP Kayak

XM600, equipped with slot-mounted processors.

Each PC has a Support Label on its outer case clearly

identifying the series to which it belongs. When looking

at the PC from the front, the label is located on the right-

hand side-panel, close to the bottom of the panel.

The Support Label states the Model, the Model Number

and the Serial Number. The label includes the following

information:

HP Kayak XM600

These PCs carry the model numbers Dxxxx (all) and

Pxxxx up to P2189N.

HP Kayak XM600 Series 2

These PC carry the model numbers P2190N and higher.

iii

Contents

Your PC Workstation does not start correctly,

or does not start at all. Refer to page 7.

For example, the monitor is blank, error messages during boot,

beep codes emitted.

Your PC Workstation starts normally, but you are

having problems configuring. Refer to page 17.

For example, hardware not detected, mouse doesn’t work properly,

no sound from speakers.

Troubleshooting your PC Workstation

using HP DiagTools. Refer to page 37.

You can diagnose hardware-related problems, test

individual hardware components and check hardware configuration.

Recovering hard disk drive contents with the

recovery CD-ROM. Refer to page 45.

You can restore the preloaded operating system,

drivers, utilities and software.

Other useful sources of information. Refer to page 47.

How to obtain the latest drivers, software utilities and BIOS updates.

Also details on how to download documentation

corresponding to your PC Workstation.

Contacting HP Support Services. Refer to page 48.

Details the type of information you should prepare before

contacting HP Support for assistance.

iv Francais

Notice

The information contained in this document is subject to change

without notice.

Hewlett-Packard makes no warranty of any kind with regard to this

material, including, but not limited to, the implied warranties of

merchantability and fitness for a particular purpose. Hewlett-Packard

shall not be liable for errors contained herein or for incidental or

consequential damages in connection with the furnishing, performance,

or use of this material.

This document contains proprietary information that is protected by

photocopied, reproduced, or translated to another language without the

prior written consent of Hewlett-Packard Company.

AdobeTM and AcrobatTM are trademarks of Adobe Systems Incorporated.

McAfee VirusScan®is a registered trademark of Network Associates,

Inc.

Microsoft®, MS®, MS-DOS®, Windows®, and Windows NT®are U.S.

registered trademarks of Microsoft Corporation.

Pentium®is a registered trademark of Intel Corporation.

Hewlett-Packard France

Business Desktop Division (BDD)

Outbound Marketing Communications

38053 Grenoble Cedex 9

France

2000 Hewlett-Packard Company

Introduction

This manual is for anyone who wants to:

•Troubleshoot problems on the PC Workstation

•Find out where to get more information and support.

For information about setting up and using your PC Workstation, refer

to the User’s Guide on the Information CD-ROM that came with your

PC Workstation. It is also available on HP’s web site at:

www.hp.com/go/kayaksupport.

Important Warnings

Removing and Replacing the Cover

WARNING For your safety, never remove the PC Workstation’s cover without first

removing the power cord from the power outlet and any connection to a

telecommunications network. Always replace the cover before switching the

PC Workstation on again.

Safety Information

WARNING There is a danger of explosion if the battery is incorrectly installed. For your

safety, never attempt to recharge, disassemble, or burn an old battery. Only

replace the battery with the same or equivalent type, as recommended by the

manufacturer. The battery in this PC is a lithium battery which does not

contain any heavy metals. Nevertheless, in order to protect the environment,

do not dispose of batteries in household waste. Please return used batteries

either to the shop from which you bought them, to the dealer from whom you

purchased your PC, or to HP so that they can either be recycled or disposed

of in the correct way . Returned batteries will be accepted free of charge.

If you have a modem:

Do not attempt to connect this product to the phone line during a lightning

storm. Never install telephone jacks in wet locations unless the telephone line

has been disconnected at the network interface. Never touch uninsulated

telephone wires or terminals unless the telephone line has been disconnected

Introduction

at the network interface. Use caution when installing or modifying telephone

lines. Avoid using a telephone (other than a cordless type) during a lightning

storm. There may be a risk from lightning.

Do not use the telephone to report a gas leak in the vicinity of the leak.

Never touch or remove the communications board without first removing the

connection to the telephone network.

Your PC Workstation Does Not Start Correctly

Symptom Type of Problem

Case 1

When the power button is pressed, the PC

Workstation shows no sign of activity at all:

•PC Workstation may not be correctly

connected to the power supply.

Refer to page 9.

•Monitor is blank.

•No hard disk drive or fan noise.

•Status LED does not light up.

Case 2

When the power button is pressed, the PC

Workstation appears to boot, but monitor remains

blank:

•Monitor may be badly connected or not

switched on.

Refer to page 10.

•Hard disk drive and fan can be heard.

•Status LED is GREEN.

Case 3

When the power button is pressed, the PC

Workstation does not boot:

•HP MaxiLife has detected a hardware

configuration error. A component may be

badly connected inside the PC Workstation.

Refer to page 12.

•Hard disk drive and/or fan can be heard.

•Monitor remains blank.

•Status LED is RED.

•Beep code is emitted.

Case 4

When the power button is pressed, the PC

Workstation starts to boot and there is activity on

the monitor:

•Configuration error has been detected. Refer to page 14.

•Boot process fails with an error message.

•Status LED is RED.

Case 5

When the power button is pressed, the PC

Workstation starts to boot and there is initially

some activity on the monitor, but then:

•Screen becomes blank.

•Image is corrupt.

•Video card may be improperly installed or

incorrectly configured.

•Hard disk drive failure or not accessible.

Refer to page 16.

Helpful Information

EMU (Error Message Utility) Description. Refer to page 14.

Beep Code Table Refer to page 12.

Troubleshooting BIOS Problems:

•Updating the BIOS. Refer to page 28.

•Restoring BIOS Default Settings. Refer to page 28.

•Clearing the CMOS. Refer to page 29.

•Recovering the BIOS (Crisis Mode). Refer to page 30.

System Board Switches. Refer to page 31.

Using the HP Setup Program. Refer to page 32.

Troubleshooting Hardware With HP e-DiagTools. Refer to page 37.

Case 1 — If There Is No Activity At All

When the power button is pressed, the PC Workstation shows no sign

of activity at all. The monitor is blank, there is no sound from the hard

disk drive or fan, or the status LED does not light up.

•Monitor is blank.

•No hard disk drive or fan noise.

•Status LED does not light up.

NOTE Before removing the cover, always switch off the display and PC Workstation.

Disconnect the power cord and any accessory cables. When checks have been

completed, close the PC Workstation and reconnect the power cord and accessory

cables. Verify that the PC Workstation boots correctly.

Symptom... Check that... How...

PC Workstation does not start –

the status LED indicator is not

illuminated.

The power cord is correctly connected. Connect the power cord to a grounded power outlet and the

PC Workstation.

The power outlet is working. Plug a light into the grounded power outlet and check it

comes on.

The voltage switch is correctly set (located

on the rear of the PC Workstation).

1Disconnect the power cord.

2Select the correct setting.

3Reconnect the power cord.

4Start the PC Workstation.

If the PC Workstation still does not start

Check that... How...

None of the internal devices are causing the

problem.

1Remove internal power connectors from all internal

devices (except for the system board).

2Reconnect the power cord.

3Reconnect the power connectors one by one to the internal

devices to see if a device is defective.

4If a device is found to be defective, contact HP Support or

your authorized dealer.

If the PC Workstation still does not start

Check that... How...

There is not a problem with the power

supply unit.

1Replace the power supply unit by a known working power

supply from the same model of PC.

2If the PC Workstation starts, contact HP Support or your

authorized dealer. The power supply unit might need

replacing.

If the problem persists, contact HP Support or your authorized dealer

Case 2 — Monitor Is Blank

When the power button is pressed, the PC Workstation appears to

boot (sound from the hard disk drive and fan, and status LED is

green), but the monitor is blank.

•Hard disk drive and fan can be heard.

•Status LED is GREEN.

Press the power button and keep it pressed for about 5 seconds. The

PC Workstation will turn off.

NOTE Before removing the cover, always switch off the display and PC Workstation.

Disconnect the power cord and any accessory cables. When checks have been

completed, close the PC Workstation and reconnect the power cord and accessory

cables. Verify that the PC Workstation boots correctly.

Symptom... Check that... How...

Power indicator light and hard

disk activity light work but the

screen remains blank.

The display is switched ON (LED is on). Refer to the monitor manual for an explanation of the LEDs.

The monitor’s power cord is correctly

connected.

Ensure the power cord is plugged into a grounded power outlet

and into the monitor.

The monitor’s power outlet is working. Plug a light into the grounded power outlet and check that it

comes on.

If the monitor is still blank

Check that... How...

The monitor’s brightness and contrast

settings are correct.

Refer to the monitor manual if necessary.

The monitor itself is not faulty. 1Replace the monitor by a known working monitor from the

same model of PC Workstation.

2If the monitor starts, contact HP Support or your authorized

dealer. The monitor may need to be replaced.

The video cable pins are not damaged. 1Switch off and unplug the monitor.

2Disconnect the video cable and straighten any bent pins.

3Reconnect the video cable.

4Switch on the monitor and see if it works.

You may need to update the Basic Input Output System (BIOS). The BIOS may be corrupt. Refer to page 30 for instructions on

how to recover the BIOS.

Case 2 — Monitor Is Blank is continued on the next page ➩

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