HERO 100 Manuel utilisateur
1
Hero Model 100
Instruction Manual
Version 1.1
Hero Health
160 Varick St.
Suite 1004
NY, NY 10013
2
Contents
Warnings and Intended Use .............................................................................................................. 4
Introduction.............................................................................................................................................. 6
Hero and Your Health ...................................................................................................................... 6
Easy Setup and Use.......................................................................................................................... 6
About this Guide................................................................................................................................ 6
What’s in the Box................................................................................................................................... 6
Setup...........................................................................................................................................................7
Getting to Know the Hero Interface................................................................................................ 9
First-Run Experience............................................................................................................................12
Connect to Wi-Fi..............................................................................................................................12
Download the Hero App and Create Your Account ............................................................12
Enter Medication Information into Your Account ..................................................................13
Load Medication into Hero ..........................................................................................................20
Set Up Notifications........................................................................................................................23
Add a Caregiver .......................................................................................................................... 23
Dashboard .............................................................................................................................................26
Today’s Schedule ............................................................................................................................ 26
Dispense Medication..........................................................................................................................28
Dispense a Scheduled Dose........................................................................................................28
Skip a Scheduled Dose..................................................................................................................28
Dispense a Missed/Skipped Dose............................................................................................. 29
Dispense on Demand ................................................................................................................29
Notification Preferences................................................................................................................ 32
Set Hero Notification Preferences.........................................................................................32
Set a Reminder by Phone.........................................................................................................33
Manage Medications..........................................................................................................................35
View/Edit a Medication.................................................................................................................35
Amount Remaining.......................................................................................................................... 36
Drug Information..............................................................................................................................36
Notes....................................................................................................................................................36
Photos.................................................................................................................................................. 36
3
Medication History ..........................................................................................................................36
Passcode............................................................................................................................................ 37
View/Edit a Schedule..................................................................................................................... 37
Add a New Medication ............................................................................................................. 37
Remove a Schedule ...................................................................................................................39
Remove a Medication from Hero.......................................................................................... 40
Refill a Cartridge with Medication..............................................................................................41
Refill a Cartridge Later..............................................................................................................42
Schedules ...............................................................................................................................................42
Drug Monitoring....................................................................................................................................46
Caregivers ..............................................................................................................................................47
Add a Caregiver...............................................................................................................................48
Remove a Caregiver.......................................................................................................................48
The Caregiver Experience ............................................................................................................49
The Stats Menu.....................................................................................................................................50
The You Menu (Account Settings) ..................................................................................................52
To Refer a Friend..............................................................................................................................53
Manage Caregivers........................................................................................................................53
Safety Settings.................................................................................................................................53
Account and Security.....................................................................................................................53
Update Your Name and/or Email Address ........................................................................53
Update Your Phone Number ...................................................................................................54
Change Your Password ............................................................................................................54
Add a Passcode ..........................................................................................................................56
Update a Passcode ...................................................................................................................56
Notification Preferences................................................................................................................ 57
Get Support.......................................................................................................................................58
Device Log .........................................................................................................................................59
Manage Features ............................................................................................................................59
About ...................................................................................................................................................59
Log Out ...............................................................................................................................................60
Hero Fill ....................................................................................................................................................60
4
Setup....................................................................................................................................................60
User Info and Health Conditions............................................................................................60
Insurance Info ...............................................................................................................................60
Prescription Transfer ...................................................................................................................61
Managing Hero Fill............................................................................................................................61
Prescription Transfer Statuses.................................................................................................61
Ordering Refills ............................................................................................................................. 62
Viewing Order Details................................................................................................................ 62
Pill Management.......................................................................................................................... 62
View Quantity/Estimated Quantity......................................................................................62
Check Cartridge.......................................................................................................................... 62
Hero Settings.........................................................................................................................................63
Change or Reconnect to Wi-Fi Networks...............................................................................63
Preferences........................................................................................................................................64
Set Volume ....................................................................................................................................64
Set Brightness...............................................................................................................................65
Change the Time Zone..............................................................................................................66
About ................................................................................................................................................... 67
Network Info ...................................................................................................................................... 67
Travel Mode....................................................................................................................................... 67
Reset to Factory Settings.............................................................................................................68
Regulatory..........................................................................................................................................68
Traveling with and Storing Hero .....................................................................................................68
Manual Access to Medication..........................................................................................................71
FAQs ......................................................................................................................................................... 72
Cleaning.................................................................................................................................................. 73
Troubleshooting ................................................................................................................................... 73
Support....................................................................................................................................................74
Technical Specifications ................................................................................................................... 75
Warnings and Intended Use
5
!PLEASE READ – IMPORTANT SAFETY INFORMATION !
The Hero device assists patients and their caregivers with medication management
by sorting and dispensing medicines and providing reminders to take and/or fill
medicines, whether or not they are loaded into Hero. Hero is not a replacement for the
guidance from healthcare professionals nor intended to replace an attentive
caregiver, should one be required by the user.
Even though Hero dispenses most whole pills loaded into the device, using Hero to
dispense medicines that have!high dosage sensitivity, treat acute conditions or life-
threatening events should be reviewed and assessed with your healthcare team. Hero
cannot guarantee accuracy of medication dispenses due to potential human error
and/or mechanical and software discrepancies.!
Keep the original prescriptions or pill bottles for reference after loading appropriate
medications into the Hero device.
Be sure to verify that the types of pills and number of pills dispensed match the
prescribed dosage. Keep track of pills inside the Hero device by size, shape, color,
imprint, or form to help ensure that dispensed doses match prescribed doses. Partial
pills, liquid medications and medications that require refrigeration cannot be stored in
Hero.
In cases where the end user is incapable of verifying accuracy, as stated above,
please ensure that pill dispense accuracy is being verified by person(s) trusted by the
end user, i.e. a caregiver, a healthcare aide, and/or a healthcare professional.
For safety purposes, the Hero is intended only to be used by a single user, to avoid the
potential risk to other users from adverse reactions to residual amounts of medications
in the product.!
If children are nearby, Hero should be installed beyond their reach with passcode
protection enabled for all medication.!If Hero is used in a manner not specified in the
operating instructions, then the protection provided by Hero may be impaired. If Hero
is ever tilted over or mishandled, please open the door with the safety key and check
to see if medications are in the proper cartridge.!
If Hero or any associated mobile phones are out of audio range, or if the Hero WiFi
connection is not functioning properly, Hero notifications may not occur properly.!
6
Introduction
Thank you for choosing Hero, the full-service in-home medication manager that
stores, dispenses, and manages medication schedules and fulfillment for you and your
loved ones.!
Hero and Your Health
Hero brings simplicity to your health regimen through the seamless integration of our
device, app, and fulfillment services, with the objective of improving your adherence
to your medications and supplements. Underusing, overusing, or forgetting your
medication can have severe consequences on your health. Approximately 50 percent
of Americans don’t take medicine as prescribed, resulting in emergency room visits
and medical procedures that could be avoided. The Hero app works alongside the
Hero device to provide you and your loved ones with notifications when it is time to
take your pills, as well as alerts if you skip or miss a dose.!Additionally, Hero tracks your
consumption to provide you with meaningful insights into your regimen behavior.
Easy Setup and Use
!
We have designed Hero so that people of all ages (even your parents!) can set up and
operate it. All you have to do is plug Hero in and its screen will guide you through the
rest. Hero requires a Wi-Fi connection and can be set up using a desktop computer or
an Android or iOS mobile device.!
About this Guide
This guide can be used in tandem with the on-screen setup, as well as a reference for
everyday use of Hero. This guide includes many important topics not included in the
on-screen setup, such as cleaning and troubleshooting.
What’s in the Box
• Hero Device
o Travel Lock!
o 10 Medication Cartridges!
• Cup
• Safety Key
• AC!Adapter
7
• Travel Bar Holder
• Cartridge Pill Trackers
• Getting Started Guide
NOTE
: Keep your Safety Key and Travel Bar in a secure location that is not easily
accessible by children. The Safety Key is used to manually open Hero in order to
retrieve your medication in the case of an emergency, such as a power outage.!!
[Images of new items needed]
Setup
1. Remove Hero from the box and place it on a level, sturdy, indoor surface. Be sure
to handle Hero by grasping the sides or lifting from the bottom.
CAUTION:
Hero should be kept away from humidity and moisture.!Do not store in
a bathroom.
2. Remove the lock compartment cover on the rear of Hero.
3. Pull the travel lock out of the lock compartment.
8
4. Thread the travel bar into the travel bar holder for safekeeping.
5. Replace the lock compartment cover. Remove the sticker covering the power port
on the back of Hero.
6. Locate the power supply and plug one end into the power port and the other end
into an outlet. Hero will power on automatically.
9
Getting to Know the Hero Interface
When you first plug in Hero, you will have the opportunity to take a tutorial which will
allow you to practice using the interface. If you are comfortable using the Hero
interface after taking the tutorial, feel free to skip this section.
The Hero interface consists of an LED screen and five buttons. Each arrow is a button,
as is the center circle.!
10
NOTE:
The LED screen is not a touchscreen.
Use the arrow buttons to navigate through the options on the screen and use the
center button to make selections. For example:
Autres manuels pour 100
2
Table des matières
Autres manuels HERO Dispositif de rappel de pilules
