Grandstream Networks GDS3710 Manuel utilisateur

Version: 1.0.1 ENG

Date: 15-09-2021

Conﬁgure the Grandstream HD Video Door

System for the CyberGate service

TechNote:

Grandstream

and CyberGate

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Conﬁgure the Grandstream HD Video Door System for the CyberGate serviceCyberTwice

CyberGate

Microsoft Teams is the hub for team collaboration in Microsoft Ofﬁce 365 that integrates people,

content, conversations and tools your team needs. Via the CyberGate application that runs in

Microsoft Azure you can now connect a Grandstream HD Video Door System to your Microsoft

Teams environment. Microsoft Teams users can answer incoming intercom calls – with 2-way audio

and live video – on the Teams desktop client, Teams desk phone or Teams Smartphone app and

open the door for visitors.

CyberGate is a subscription based Software-as-a-Service (SaaS) hosted in Azure. With CyberGate

there is:

no need to setup a hosting environment,

no need to download or install any software from CyberTwice or a 3rd party,

no need to install additional Virtual Machines,

no need for a Session Border Controller (SBC) or extra licenses for your existing SBC

no need for to get additional PSTN like phone numbers for your SIP intercoms.

! Note: For instructions on how to purchase and conﬁgure the CyberGate service, see our Tech

Note: ‘Connect a SIP Intercom to MS Teams using the CyberGate service’. (https://support.

cybertwice.com/knowledgebase.php?article=6) !

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Conﬁgure the Grandstream HD Video Door System for the CyberGate serviceCyberTwice

Grandstream HD Video Door System

For this document we used the Grandstream GDS3710 (from now on named ‘Grandstream’) to

connect to the CyberGate service (from now on named ‘CyberGate’).

Follow the next steps to conﬁgure the Grandstream to connect it to CyberGate.

Connect the Grandstream

Connect the Grandstream to the network, power it on and open a webbrowser to its IP-address.

If the Grandstream has not been conﬁgured before, it’ll ask to update the password ﬁrst.

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Conﬁgure the Grandstream HD Video Door System for the CyberGate serviceCyberTwice

When signed-in successfully, the ﬁrst menu shown is the Status-System Info menu.

Navigate to the menu Door System Settings-Basic Settings.

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Conﬁgure the Grandstream HD Video Door System for the CyberGate serviceCyberTwice

Provide / change the following information:

Door System Settings

Call Mode SIP Number

Number Called When

Doorbell Pressed

Make up a number to be dialed, for example 123 as in this screen-

shot

Maximum Number of

Dialed Digits

In this case 3, because 123 contains of 3 digits. Modify it to match

the choosen number above

Remote Pin to Open Door Choose a code to remotly open the door from Microsoft Teams

Enable DTMF Open Door Enable. This will enable to open the door from Microsoft Teams

Click the blue ‘Save’ button when done.

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Conﬁgure the Grandstream HD Video Door System for the CyberGate serviceCyberTwice

Navigate to the menu Account-Account 1.

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Conﬁgure the Grandstream HD Video Door System for the CyberGate serviceCyberTwice

Provide / change the following information:

SIP Basic Settings

Account Active Enable

SIP Server cybergate.cybertwice.com

Outbound Proxy cybergate.cybertwice.com

SIP User ID Use the Username provided by the CyberGate Management Portal

Authentication ID Use the Username provided by the CyberGate Management Portal

Password Use the Password provided by the CyberGate Management Portal

Display Name The display name for this Grandstream (can be anything)

SIP Advanced Settings

SIP Transport Change the UDP setting to TCP

Click the blue ‘Save’ button when done.

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Conﬁgure the Grandstream HD Video Door System for the CyberGate serviceCyberTwice

Navigate to the menu Status-Account Status.

If the provided SIP information is correct, Account 1 should display the SIP Registration Status:

‘Online’.

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Conﬁgure the Grandstream HD Video Door System for the CyberGate serviceCyberTwice

Conﬁguration of the Grandstream is now ﬁnished.

Pressing the call button on the Grandstream will initiate a call to the number you’ve conﬁgured in

the Door Sytem Settings menu at ‘Number Called When Doorbell Pressed’.

As this Number (e.g. 123) is not a valid Teams user within your Teams environment, you must

conﬁgure a Multi-ring group via the CyberGate Management portal. The Multi-ring group enables

you to ‘translate’ the dialed number (e.g. 123) to one or more valid and existing Teams user(s).

Navigate to the following URL: https://admin.cybergate.cybertwice.com

Multi-ring Settings menu.

Click the blue ‘Add multi-ring group’ button and provide the following information:

Name Enter the ‘Number Called When Doorbell Pressed’ from the Door

Sytem Settings menu in the Grandstream, in this case 123

Description Describe this Multi-ring group

Click the blue ‘Save’ button when done.

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Conﬁgure the Grandstream HD Video Door System for the CyberGate serviceCyberTwice

The Multi-ring group is now created.

Add the person or persons you would like to be notiﬁed when a person rings the Grandstream.

Use the ﬁrst part of the Teams user name, so don’t add the domain name as it will be added

automatically.

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