Garmin StreetPilot c330 Manuel utilisateur

Personal Navigation System: Garmin C330

Matthew Kimball – Retail Sales Trainer - Simulation Exercise

Garmin C330 FG (PANEL)v1.0 1 of 16



GarminC330

PersonalNavigationSystem



FacilitatorGuide

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Personal Navigation System: Garmin C330

Matthew Kimball – Retail Sales Trainer - Simulation Exercise

Garmin C330 FG (PANEL)v1.0 2 of 16

IconLegend



FontColorKey(allboldfont)

•IfquotingspecificParticipantGuidetext,thefontcolorintheFGwillbeRed.Where

answersaregiventoquestion’sinthePG,theywillbeBLUE

•IfshowingaTrainer“tip”,thefontcolorintheFGwillbeGreen



The Facilitator is presenting an idea/concept and describing how/why it is. By definition, it

would be one-sided, with only intermittent interruptions (ex. - a participant may ask for a

clarification, or refute a point)

Indicates that you write, draw, or graph on an appropriate medium, the points of an “ask”,

“explain”, or “discuss” action. In some instances, the participants may be the ones using the

chart.

One of the other possible follow-up actions to “ask”, this represents an opportunity to identify

feedback which confirms (or contradicts) a point previously made (or about to be made). This

icon, is typically supported by potential answers listed the FG.

Refers to an action that involves such medium an LCD projector, Overhead Projector,

TV/Video, etc. This includes charts, figures, graphics, and video interactions supporting a point.

Indicates a game, role-play, interaction, etc. Included are descriptive notes on what activity aids

are needed, how they are distributed, collected or manipulated, as well as any likely

impediments to the activity.

When there is open dialogue both between a participant and the facilitator, and/or between

participants. This is where the strength of others’ experiences can be seen and capitalized

upon to encourage adult learning participation.

includes any job-aid which is in “hard” copy, and usually consists of supporting documentation,

check-sheets, addendums, and (in some cases) activities.

•Asking for unknown information (ex. Participant’s tenure)

•Asking for input/experiences to underscore a point already made or about to be made

•Asking for any issues, problems, questions unresolved or unaddressed

Personal Navigation System: Garmin C330

Matthew Kimball – Retail Sales Trainer - Simulation Exercise

Garmin C330 FG (PANEL)v1.0 3 of 16

TrainerInformation

TrainingMaterialsChecklist



;FacilitatorGuide

;ParticipantGuide(IncludingJobAid,OwnersManualandQuickRef.Aid)

;EaselChart

;EaselMarkers

;Sign‐inSheet

;NameTents

;Pens/Pencils

;StickyNotes

;EvaluationForm



OptionalMaterialsChecklist

;Projector

;ProjectorScreen/WhiteBoard



Pre‐ClassOrganizationandsetup



Handoutthefollowingmaterialspriortoclassbeginning:

ParticipantsGuide

GarminC330OwnersManual

JobAid(youmaywanttoholdback,dependingontimeallotment)

4stickynotesforeachparticipant



TrainerTip:Tofacilitatetheclassinamuchshorterperiodoftime,youmaychoosetoeaselchartsome

ofthematerialbeforeclass,usingasecondeaselchartforclassparticipation.



TrainerTip:ThisclasshasbeendesignedwithaPowerPointpresentation.Thisisentirelyoptionalupto

thetrainerastoitsuse.

Personal Navigation System: Garmin C330

Matthew Kimball – Retail Sales Trainer - Simulation Exercise

Garmin C330 FG (PANEL)v1.0 4 of 16

Module1–IntroductionsandObjectives

(30minutes)

Part1–Introductions(15minutes)



Show:(OPTIONAL)PPTslide1



<OR>



EaselChart:WelcometoPersonalNavigationSystem

Training

PPT1

Explain:TrainerwillwelcomethegroupPersonal

NavigationSystemTraining.



Facilitatorintroducesthemselvestogroup:

tenurew/TrainingOrganization,

employmentbackground,

experienceasatrainer,

contactinfo



Show:(OPTIONAL)PPTslide2



PPT2



Conducticebreakeractivity.

Haveassociatespairup,asking:

names

employmentbackground,

onefactnobodyknows



Personal Navigation System: Garmin C330

Matthew Kimball – Retail Sales Trainer - Simulation Exercise

Garmin C330 FG (PANEL)v1.0 5 of 16

Part2–Objectives(15minutes)



ExplainobjectivesandagendaforGarminC330Training

Theassociateswill:

1. IdentifythefeaturesoftheGarminC330

2. ListandexplaintheadvantagesoftheGarminC330.

3. Recognizeandovercomecustomerobjectionsor

apprehensionsbybeingabletoidentifythespecific

benefitsofyou’reindividualcustomer.



Show:(OPTIONAL)PPTslide3



PPG2



PPT3

WIIFM



Ask:Whatdoyouhopetogainfromthistraining?

(HaveparticipantswriteanswersintheirPG)



Show:(OPTIONAL)PPTslide4



PPT4

ListenFor:Increasedsales,moresatisfiedandeducated

customersandclients



(Purpose,Process&Payoff)



Explain:Thisclasswasdevelopedtoprovideyouwiththe

knowledgeandtoolstoeffectivelyselltheC330.Wewillbe

reviewingtheFeaturesofthisunit,discussingthe

advantagesandfinallythebenefitstothecustomer.This

informationwillhelpyouincreaseyoursalescreatinga

satisfiedandeducatedcustomer



Personal Navigation System: Garmin C330

Matthew Kimball – Retail Sales Trainer - Simulation Exercise

Garmin C330 FG (PANEL)v1.0 6 of 16

Module2–Features,Advantages&Benefits

(15minutes)

Part1–Features(5Minutes)



Ask:associatestovolunteerreadingthenext4paragraphs

afteryoureadthefirst:



Explain:ThePurchaseofaPortableNavigationSystem

(PNS)tomeetyourclient’sneedsmaynotbeassimpleas

onemightthink.Thereareamyriadofdifferentdevices,

formanydifferentpurposes.Thefirstthingtoconsider

whenbuyingaPNSdeviceisitsprimaryuse.Willyour

customerbeusingitontheroad,onthetrail,oronthe

water?



Ontheroad,devicesareusuallytemporarilymountedin

thevehiclewithsuctioncupsorbeanbags.Mostofthese

deviceshaveturn‐by‐turninstructionsandautocorrection

ifyoumissaturn.



Iliketorecommendadevicewithanauto‐correction

feature,thatwayourcustomersdon'thavetodealwith

theunitiftheymakeawrongturnastheseunitswill

recalculatetherouteautomatically.Somedevicesarealso

portable,soyoucanunplugthemfromyourvehicleand

takethemwithyouasyouwalkaroundthecity.



ThePortableNavigationSystemweregoingtobe

discussingtodayisagreatsizeforusinginthevehicleyet

smallenoughtouseasaportabledevice.Oneofthebest

featuresoftheGarministheabilitytoaskfortheclosest

landmarks,suchasfood,gas,shopping,golfcourses,etc

PPG2

Explain:TurntoPPG3wherewewilltakealookatthe

featuresoftheGarminC330

•ReceiverWAAS‐enabled12parallelchannelGPS

o“WAAS”WideAreaAugmentationSystem:a

systemofsatellitesandgroundstationsproviding

GPSsignalcorrections,givingevenbetterposition

accuracy.



TrainerTip:FurtherexplanationinAppendix



PPG3

Personal Navigation System: Garmin C330

Matthew Kimball – Retail Sales Trainer - Simulation Exercise

Garmin C330 FG (PANEL)v1.0 7 of 16



Show:(OPTIONAL)PPTslide5

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•Unitdimensions:4.4”Wx3.2”Hx2.8”D

•Display:2.8”Wx2.1”H(3.5”diag.),320x240

pixels;transflectiveTFT,64Kcolors;brightwhite

LEDbacklightandtouchscreen

•Weight:9.45ounces

•PreloadedmapsforallofNorthAmericaorEurope

•Fingertiptouchscreeninterface

•Lookupaddressesandpointsofinterest(POIs)

•Choose2Dor3Dmapperspective

•UploadcustomPOIs(pointsofinterest),including

alertsforspeedzonesandsafetycams

•Turn‐by‐turnvoiceprompteddirections,menus

andtext

•SDmemorycardexpansionslot

•Rechargeablelithium‐ionBattery

•Batterylife:upto8hours

TrainerTip:

TransflectiveTFT:AtypeofLCDscreeninwhichthepixelsare

illuminatedfromboththefrontofthemonitor’sscreenandfrom

behindthescreencombiningtheilluminationcharacteristicsof

bothtransmissiveandreflectivetechnologies.TransflectiveLCDs

workunderanylightingcondition,fromcompletedarknessto

brightsunlight.



PPT5

Personal Navigation System: Garmin C330

Matthew Kimball – Retail Sales Trainer - Simulation Exercise

Garmin C330 FG (PANEL)v1.0 8 of 16

Part2–Advantages(5Minutes)



Activity:Haveassociatescompletematchingactivity

Facilitator:debriefactivity,reviewinghandout

Feature:

1)ReceiverWAAS‐enables12

parallelchannelGPS

Advantage:

D)asystemofsatellitesand

groundstationsthatprovideGPS

signalcorrections,givingyou

evenbetterpositionaccuracy

2)Lookupaddressesandpoints

ofinterest(POIs)B)Pre‐loaded

3)SDmemorycardexpansion

slotA)AdditionofotherMaps

4)Rechargeablelithium‐ion

Battery E)BatteryLifeofupto8hours,

allowsmobileuseoutsideof

vehicle

5)Turn‐by‐turnvoiceprompted

directions,menusandtext



C)Clear,conciseandadjustable

voicedirections



Show:(OPTIONAL)PPTslide6



EaselChart:additionalanswers

TrainerTip:Addanyadditionalnotesbelow



PPG3



PPT6

Personal Navigation System: Garmin C330

Matthew Kimball – Retail Sales Trainer - Simulation Exercise

Garmin C330 FG (PANEL)v1.0 9 of 16

Part3–Benefits(5Minutes)





Explain:We’vediscussedthefeaturesandadvantagesof

theC330,werenowgoingtoturntoPPG4andlookatthe

benefits

Have:participantswriteanswersinPGtothefollowing

questions:

ASK:Whatisthedifferencebetweenafeatureanda

benefit?



ListenFor:

AFeature:isacharacteristicorcapabilityofaproduct

ABenefit:iswhatthefeaturewilldoforaspecific

customer



Show:(OPTIONAL)PPTslide7



PPG4



PPT7



Ask:I’mgoingtogiveyouabout3minutestocomplete

someofthebenefitstotheC330?

Listenfor:

•Easy‐to‐followmenusystemandbold,easy‐to‐

understandiconsleadthewaythroughtheunit's

manyfeaturesswiftlyandsimply

•EntireCoasttoCoastU.S,CanadaandPuertoRico

databasemapsofcitystreetsandfederal,stateand

countyroadsandhighwaysiscontainedonits

programmable,internalharddrive

•Turn‐by‐turnguidance

•VoiceCommandsareclear,andauthoritativeguiding

youtoyourdestination

•PersonalAddressBookstoresyourmostfrequently

visitedlocations

•Easeofportability

•Securityandsafetyforbusinessandleisuretravelers

inunfamiliardestinations

•Increasedproductivity

•MultipleLanguagestoselectfromDutch,English,

French,German,Italian,JapaneseorSpanish

languages

•PCCompatible:AstandardUSBportwillallowyouto



Personal Navigation System: Garmin C330

Matthew Kimball – Retail Sales Trainer - Simulation Exercise

Garmin C330 FG (PANEL)v1.0 10 of 16

updatethesystemmapdatabaseandimportthird‐

partydatainformationfromyourPersonalComputer



Module3–Summary

(20Minutes)

Part1–Tips(5Minutes)



ASK:Whattipscanyouprovideorwillhelpotherssellthe

C330?

•PullandPlayavailability–notechnicaljargonorhardto

understandmanualstoread!

•easiernavigationinanunknownarea

•internalpowersupplymakesthisgreatfortheadventurer,

yournolongertetheredtoyourvehicle

•Providingasenseofsecurity

•lesstimespentsearchingfordesiredpointsofinterest,

addresses



EaselChart:Responses&Answers



AddanyadditionalTipsSuchas:

•Fast,Affordable&Reliable

•Alwaysknowwhereyouare

•Updatableandexpandablemaps

•Abrandnameyoucantrust

•Excellentcustomerservice



Part2–WrapUp(5Minutes)



Ask:Whathaveyoulearnedtoday?



ThefollowingJobaidisbeingleftforyourreviewandease

ofuseduringthesalesprocess.



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