
Connect to Software
Create or Import Design
Place Material
Focus Lens
Align Material to Engraving Areas
Adjust Object Properties
Run Job
Project Procedure: Troubleshooting:
For more information on your machine refer to your user manual. For
information on RE3, refer to the RE3 Guide found in our website.
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Q: What could be causing my laser to not mark?
A: It is possible that your laser is out of focus. If the height of the machine is off by a few millimeters, it
may not engrave properly. Make sure to refocus the laser head after changing to a new material.
Additionally, it is important to ensure that the material is compatible with your laser engraver.
Q: Why are the marks in my engravings incorrect?
A: We recommend experimenting with different settings to find the best fit for your specific needs. Here
are a few general guidelines to help you get started:
●For lighter/darker engravings, try adjusting the power or speed.
●For deeper engravings, consider decreasing the speed or increasing the number of passes.
●For clearer engravings, try using a higher-resolution image.
Q: What can I do if my engraving appears shallow?
A: Increasing the power and/or decreasing the speed may help to create deeper engravings. It may also
be helpful to perform multiple passes. A smaller lens can be used to achieve more detail. Be sure to
perform a laser focus test each time you switch to a new material.
Q: I’m having trouble focusing my laser. What should I do?
A: Make sure your laser head touches the material and retracts to the focus distance before running a
job.
Q: Why do my engravings appear uneven and wobbly?
A: Make sure the material you are using is lying flat during the engraving. We recommend using
something to flatten and/or weigh down the material before engraving.
If your having an issue not listed here, visit our Help Center. We provides comprehensive videos, and
useful resources for troubleshooting to helping you get the most out of your investment in our
products.