Fortinet FortiFone Manuel utilisateur
FortiFone
™
QuickStart Guide
for FON-450i/460i and FON-550i/560i
FortiFone™ QuickStart Guide
for FON-450i/460i and FON-550i/560i
July 29, 2014
27-400-166719-20140729
Copyright © 2014Fortinet, Inc. All rights reserved. Fortinet®,
FortiGate®, and FortiGuard®, are registered trademarks of
Fortinet, Inc., and other Fortinet names herein may also be
trademarks of Fortinet. All other product or company names may
be trademarks of their respective owners. Performance metrics
contained herein were attained in internal lab tests under ideal
conditions, and performance may vary. Network variables,
different network environments and other conditions may affect
performance results. Nothing herein represents any binding
commitment by Fortinet, and Fortinet disclaims all warranties,
whether express or implied, except to the extent Fortinet enters
a binding written contract, signed by Fortinet’s General Counsel,
with a purchaser that expressly warrants that the identified
product will perform according to the performance metrics
herein. For absolute clarity, any such warranty will be limited to
performance in the same ideal conditions as in Fortinet’s internal
lab tests. Fortinet disclaims in full any guarantees. Fortinet
reserves the right to change, modify, transfer, or otherwise revise
this publication without notice, and the most current version of
the publication shall be applicable.
Technical Documentation docs.fortinet.com
Knowledge Base kb.fortinet.com
Customer Service & Support support.fortinet.com
Training Services training.fortinet.com
FortiGuard fortiguard.com
Contents i FortiFone™ QuickStart Guide
Contents
Introduction........................................................................... 1
Phone Features......................................................................... 1
Requirements............................................................................ 1
About this Guide ....................................................................... 2
Flexible Key States ................................................................... 4
Display Layout .......................................................................... 5
Installation............................................................................. 6
Connecting the Phone .............................................................. 6
Attaching the Stand .................................................................. 7
Wall Mounting........................................................................... 8
Provisioning the Phone............................................................. 9
For internal use (connected to the office LAN) ................... 9
For external use (connected over the Internet) ................... 9
Advanced Configuration ................................................... 10
Using your Phone with FortiVoice..................................... 11
Accessing an Outside Line ..................................................... 11
Accessing Features ................................................................ 11
Voicemail ................................................................................ 13
Updating the Firmware ........................................................... 13
Troubleshooting.................................................................. 14
Regulatory and Safety Notices.......................................... 15
Radio Frequency Emissions ................................................... 15
FCC Compliance Statement ............................................. 15
Canadian Compliance Statement..................................... 15
European Union Declarations of Conformity .................... 16
Product Safety Instructions .................................................... 16
E-911 and use with Multi-Line Telephone Systems ............... 16
Privacy .................................................................................... 16
Limited Warranty ................................................................ 17
Introduction 1 FortiFone™ QuickStart Guide
Introduction
Phone Features
• Backlit LCD display (FON-450i/460i)
• Flexible keys with LEDs
• Message waiting with indicator lamp and tone
• Full duplex speakerphone
• Intercom paging
• Built-in two-port, 10/100/1000 Ethernet switch.
(10/100 on FON-450i/550i)
Lets you share a connection with your computer.
• Inline PoE support eliminates the need for power adapters.
• Ability to add two FortiFone FF-50e expansion modules for an
additional 24 keys.*
• Optional Bluetooth®module compatible with supported headsets.*
* Not available for the FON-450i/460i
Requirements
• SIP-based phone system such as the FortiVoice™ series of phone
systems or a VoIP service provider account.
• Ethernet or fast Ethernet network for connection.
• Power source
For Ethernet networks that supply in-line power:
• The network devices must conform to IEEE 802.3af
specifications for PoE (Power over Ethernet)
For Ethernet networks that do not supply power to the phone:
• Use only the power supply designed for the region you intend to
use the product. This adapter is rated with an output of 48v DC
at 0.3 A and a positive tip.
Introduction 2 FortiFone™ QuickStart Guide
About this Guide
This guide describes how to set up your phone for use with FortiVoice and a
brief overview of features. For detailed instructions, download the user guide
from http://docs.fortinet.com.
Figure 1: FON-450i/460i Front (above) / FON-550i/560i Front (below)
Introduction 3 FortiFone™ QuickStart Guide
Item Function
Softkeys — softkeys change function based on the state of
the phone.
Flexible keys — multi-colored LED keys that can be assigned to
engage and monitor lines, extensions or queues. They can also
be programmed as function and speed dial keys. Keys 1 and 2
are reserved for primary and secondary line appearance for the
extension. Keys 3–12 or 24 (for the FON-450i/460i or
FON-550i/560i, respectively) are programmable.
Navigation buttons and OK button
Left — view previous menu when return arrow appears in the
LCD menu. Press to go back to previous menus while in the
Configuration menu.
Right — see additional menu items when appears in the
LCD menu.
Up — view Call Log when phone is idle.
Down — access Phone Book while phone is idle.
OK— center button. Select current item or save value in the
Configuration menu.
Configuration — access the Configuration menu.
Voicemail — access voicemail status and messages.
DND — toggle do not disturb on and off.
Headset — toggle the headset on and off-hook.
Volume control — adjust ring, headset, handset, and speaker
volume.
Transfer — transfer a call.
Hold/Retrieve — place or retrieve a call on hold.
Mute — mute and unmute the microphone during calls.
Speakerphone — engage the speakerphone and hang up after
the call.
Introduction 4 FortiFone™ QuickStart Guide
Flexible Key States
Flexible keys assigned for line, extension or queue appearances will
monitor the status of those resources
Status LED Color LED Pattern
Incoming call Green Flashing approximately once
every 1/2 second
Line in use on this phone Green On solid
Call on hold at extension Green Flashing approximately once
every second
Line/extension/queue
ringing
Green Flashing approximately once
every 1/2 second
Line/extension/queue
in use
Red On solid
Line/extension/queue
on hold
Red Flashing approximately once
every second
Extension/line not
registered
Red/yellow Alternating red and yellow
Do not disturb (DND)
enabled
Yellow On solid
Introduction 5 FortiFone™ QuickStart Guide
Display Layout
The bottom line shows choices associated with the three context-sensitive
softkeys located just below the display.
On an FON-550i/560i, the top-bar status line displays icons, date and
time. Below is a list of icons and their meaning.
LAN or Network connection. Indicates the status of the LAN
connection to the IP phone. If the icon is blinking, check the LAN
connection.
PC port. Indicates a device such as a PC is connected to the PC
port of the IP phone.
Bluetooth. Indicates the optional Bluetooth module is properly
installed with no headsets paired to the phone. When blinking
rapidly, the phone is searching or attempting to pair with a headset.
Bluetooth paired. Indicates one or more (maximum 5) headsets are
paired with the module but none are active. When blinking rapidly,
the phone is attempting to pair or connect a headset.
Bluetooth connected. Indicates a headset is connected to the
FON-550i. When blinking rapidly, the phone is searching or
attempting to pair or disconnect a headset. When blinking slowly,
the Bluetooth headset is in use.
Installation 6 FortiFone™ QuickStart Guide
Installation
Connecting the Phone
The figure below shows the cable connections for your phone. The LAN
and desktop PC connections employ standard Ethernet cables terminated
with RJ-45 connectors. The phone supports Power over Ethernet (PoE) in
accordance with the IEEE-802.1af Class 2 standard. When connected to a
PoE compliant LAN port, the phone derives power from the port. If the
LAN port does not support PoE, use the AC/DC adaptor (sold separately).
The handset connects to the base with the coiled handset cord.
Figure 2: Phone connections
Wiring Chart
1 LAN Connect the LAN port to the network with the provided
Ethernet cable.
2PC Optionally connect your desktop PC to the PC port on
the phone with an Ethernet cable (not supplied).
Installation 7 FortiFone™ QuickStart Guide
Attaching the Stand
The angle of the phone is set by the attachment of the provided stand in
one of two positions (30° or 55°).
To attach the stand,
1. Choose the desired angle for the phone.
2. Align the tabs on the stand with the notches in the base of the phone.
3. Push the stand upward in the slot as far as it can go until properly
attached.
Figure 3: Installing the foot stand
55° angle 30° angle
3 Power If the LAN port supports PoE, the power adapter is not
required. If PoE is not supported on the LAN, connect
the power adapter to the power jack on phone.
4 Headset Optionally connect a headset to the RJ22 headset jack
on the phone. We strongly recommend the use of an
amplified headset.
5 Handset Connect the handset cord to the handset and the
handset jack on the phone.
Wiring Chart
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