Fisher & Paykel RX628DW1 Mode d'emploi

Troubleshooting

If there is a problem with your appliance, please check the following points before contacting your local Fisher & Paykel

trained and supported service technician or the Customer Care Centre.

Product parts and accessories can be purchased through Fisher & Paykel Customer Care or online at

www.fisherpaykel.com (this service is available to selected markets only).

All models

Problem Possible Causes What to do

Appliance does

not operate.

No electricity at power

outlet.

Check that the plug is correctly connected and power

switched on.

Check another appliance at the same outlet.

Check house fuse.

Light not working.

Light not functioning.

The LED light cannot be serviced by the user. Contact

your Fisher & Paykel Dealer or Fisher & Paykel trained

and supported service technician.

Refrigerator not working. Check refrigerator is turned on at wall.

Motor operates for

long periods.

Hot weather. Check refrigerator is turned on at wall.

Frequent door openings.

Minimise door openings to allow temperature to stabilise.

Large amount of food

recently added.

https://producthelp.fisherpaykel.com/nz/Cool/Fridges/Side_by_Side/RX628DW1/User_Guide_RX628DW1/15_Troubleshooting

Updated: Fri, 17 Apr 2020 01:15:05 GMT

Problem Possible Causes What to do

Temperature control set too

low.

See 'Operating instructions – Ice & Water control panel'

and 'Operating instructions – Non Ice & Water control

panel'.

Doors not sealing properly. Check that cabinet is level and gasket seals are clean.

Storage

compartments too

warm.

Temperature setting not

correct.

See 'Operating instructions – Ice & Water control panel'

and 'Operating instructions – Non Ice & Water control

panel'.

Frequent door openings.

Check that cabinet is level and gasket seals are clean.

Large amount of food

recently added.

Food freezing in

the fridge

compartment.

Temperature setting not

correct.

See 'Operating instructions – Ice & Water control panel'

and 'Operating instructions – Non Ice & Water control

panel'.

Food placed directly in front

of air outlets.

Move chill sensitive foods away from the centre back of

the shelves.

Unfamiliar noises.

Cabinet not stable or level. See 'Operating instructions – Ice & Water control panel'

and 'Operating instructions – Non Ice & Water control

panel'.

Freezer is defrosting.

Water in the

vegetable bins.

Condensation is formed by

the water produced by fruit

and vegetables.

A small amount of condensation is beneficial for fruit and

vegetable storage.

Wipe out water with a cloth.

https://producthelp.fisherpaykel.com/nz/Cool/Fridges/Side_by_Side/RX628DW1/User_Guide_RX628DW1/15_Troubleshooting

Updated: Fri, 17 Apr 2020 01:15:05 GMT

Problem Possible Causes What to do

Exterior of cabinet

is warm. This is normal. -

Condensation on

outside of

refrigerator/

freezer.

Not unusual during periods

of high humidity. Wipe dry.

Condensation

inside fridge

compartment.

Frequent or long door

openings. Minimise door openings.

Door gasket leaking. Check that gasket is sitting flat and sealing tightly.

Not unusual during periods

of high humidity. Wipe dry.

Door handles out

of alignment.

With time and usage,

movement may occur. See ‘Installation instructions’.

Tray/bin does not

slide in and out

evenly.

Packaging trapped. Check to ensure no food or packaging is trapped behind

the tray/bin.

Taste of odour in

ice cubes.

Transfer of odour/taste

from strong smelling foods. Wrap or cover strong smelling foods.

Excessive gasket

noise.

May be due to a build up of

dirt and/or grime. Clean gasket.

https://producthelp.fisherpaykel.com/nz/Cool/Fridges/Side_by_Side/RX628DW1/User_Guide_RX628DW1/15_Troubleshooting

Updated: Fri, 17 Apr 2020 01:15:05 GMT

Problem Possible Causes What to do

Door not closing. An obstruction is blocking

door closing. Move obstruction.

Ice & Water models only

Problem Possible Causes What to do

Automatic ice

maker does not

work.

Ice maker has not

been turned on.

Switch on ice maker (refer to 'Operating instructions – Ice & Water

control panel').

Water supply turned off

or not connected. Connect water supply.

Freezer compartment

not working. Contact Customer Care.

Water pressure too

low. Check water pressure.

Water line kinked/

squashed. Check water line for kinks/squashing.

Filter clogged. Water filter may need replacing.

Ice cubes stick in ice

bin.

Remove ice bin, loosen cubes and remove clumped ice. Refit ice

box.

Ice cubes have

odour/taste.

Unsealed packages

may be transmitting

odour/taste.

Old cubes need to be discarded.

Ensure food packaging is sealed.

https://producthelp.fisherpaykel.com/nz/Cool/Fridges/Side_by_Side/RX628DW1/User_Guide_RX628DW1/15_Troubleshooting

Updated: Fri, 17 Apr 2020 01:15:05 GMT

Problem Possible Causes What to do

Interior of freezer

needs cleaning.

Ice storage bin needs to be emptied and washed.

Clean refrigerator (refer to 'Cleaning Care – Interior').

Poor taste from

incoming water.

Filter may need changing.

A new filter may need to be installed.

Slow ice cube

freezing.

Door may have been

left ajar. Close door.

Freezer compartment

too warm.

Turn temperature to a colder setting (refer to 'Operating

instructions – Ice & Water control panel' and 'Operating

instructions – Non Ice & Water control panel').

Wet ice/ ice

clumping.

Low water pressure. Check water pressure.

Filter blocked. Replace filter (refer to 'Using your water dispenser / Ice maker –

Ice & Water').

Long freezer door

openings.

Gently tap ice to unstick or, if large clumps occur, empty ice bin

and make new ice.

High ambient

temperature.

Ice bin left out of

freezer compartment

for a length of time.

Ice will stick together

https://producthelp.fisherpaykel.com/nz/Cool/Fridges/Side_by_Side/RX628DW1/User_Guide_RX628DW1/15_Troubleshooting

Updated: Fri, 17 Apr 2020 01:15:05 GMT

Problem Possible Causes What to do

over time.

Water has poor

taste/odour.

Refrigerator not used

for an extended period.

Dispense 3 L of water so fresh water supply is replenished.

Do not dispense continuously for

longer than 1 min. Stop intermittently

during dispensing.

Water

dispenser does

not work.

Water supply turned off

or not connected.

Turn water on.

Press dispenser for 1 minute to remove trapped air from water line

and to fill the water system.

Supply line may be

blocked. Check supply for kinks or leaks.

On first installation

there may be air in

water system.

Dispense 3 L of water so fresh water supply is replenished.

Do not dispense continuously for

longer than 1 min. Stop intermittently

during dispensing.

Filter may be blocked

and need replacing. Replace filter (see 'Customer Care' contact details).

Water frozen in tank. Increase temperature to a warmer setting in fresh food

compartment and freezer.

https://producthelp.fisherpaykel.com/nz/Cool/Fridges/Side_by_Side/RX628DW1/User_Guide_RX628DW1/15_Troubleshooting

Updated: Fri, 17 Apr 2020 01:15:05 GMT

Problem Possible Causes What to do

Water in first

glass is warm.

Water dispenser not

used for extended

period.

Discard first glass of water dispensed.

Tank capacity used

recently. Allow water time to cool.

Drips overflow

drip-shelf.

Air trapped in tank. Flush 3 L water through dispenser, stopping intermittently.

New filter installed. Flush 19 L water through filter and then 3 L through dispenser.

Water flow rate

has slowed

down.

Filter cartridge is

restricted.

Replace filter as soon as possible (see 'Using your water

dispenser / Ice maker – Ice & Water').

Ice buildup

inside freezer

compartment.

Freezer door not

closing tightly.

Arrange items in freezer so door can close tightly.

Check and clean door gasket seal.

Ice maker

sounds.

Normal ice maker

operation. Refer to refrigerator sounds (refer to 'Special features').

Small or large

ice cubes.

Insufficient or

excessive water

pressure.

Check water pressure.

https://producthelp.fisherpaykel.com/nz/Cool/Fridges/Side_by_Side/RX628DW1/User_Guide_RX628DW1/15_Troubleshooting

Updated: Fri, 17 Apr 2020 01:15:05 GMT

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