WARNING!
Firefighting is adangerous activity and should only be performed by atrained professional.
The end user of Fire Cam products assumes all responsibility connected with the use of this
product including but not limited to continuing education, and activity that conforms to local
Standard Operating Procedures. Neither the manufacturer nor any distributor assumes any
liability for injuries sustained while using Fire Cam products. The Fire Cam® Fire Helmet
Cameras™ are manufactured of anodized aluminum, and may retain heat for several
minutes after being exposed to aheated environment such as astructure re or training re
so it needs to be handled with care. The end user is responsible for installation consistent
with the mounting instructions, as well as regular safety inspections of the BlackJack Holder
and Fire Cam Fire Helmet Cameras. For further questions, please go to www.FireCam.com
under the "contact us" page.
Returns:
3REASONS FOR RETURNS:
1. Defective item.
2. Wrong item received.
3. Departmental policy that prevents use of the camera.
*All returns must be authorized. *
To receive authorization for areturn, you must contact customer service at
www.FireCam.com under the Contact Us page to obtain aReturn Authorization number
known as an RA #. Upon approval, an RA form will be emailed which must be completed in
full and returned with item(s). All returns that are not exchanged for another item can be
refunded only within 14 days of the original purchase date and refund is subject to a15%
restocking fee and the item MUST be UNUSED /NOT DAMAGED and in the ORIGINAL box.
If the requested items are not in stock by the time we process your RA, your credit card will
be refunded for the value of the items returned to our warehouse to avoid further delay on
your request. (in which case the 15% restocking fee will be waived).
Once you receive your RA #, you must ship the item(s) back within 7business days to
receive an exchange or the RA #will become null and void. You will be responsible for the
return shipping costs. We do not refund shipping costs on returns and or exchanges.
Pack your item(s) in the original shipping box if possible and insure your package for the full
value of merchandise and return it to us using the delivery service of your choice. We are not
responsible for lost or damaged return packages. We will notify you via e-mail once
your return has been processed.
Depending on where you purchased your Fire Cam®, some cameras may be covered
under the "Fire Cam Damage" warranty throughout the warranty period. If your cameras
components accidentally get damaged in afire, you are covered for one FREE
replacement. This warranty ONLY applies to customers who purchase directly from Fire
Cam unless adistributor of Fire Cam otherwise specifies. Fire Cam products are not
recommended for concrete training towers or flashover chambers where it could sustain
high temps for long periods of time and this warranty will not apply to repeated abuse of the
product. We are the ONLY Fire Helmet Camera™ manufacturer and the ONLY company that
offers this type of warranty. Please go to www.FireCam.com for more information.
