Fing Fingbox Manuel utilisateur

Fingbox

User’s Manual

Version



1.0



October



2017

Rev.21 - October 21th, 2017

Fing app v6.2.1

Welcome to Fingbox!

Thank you for purchasing Fingbox. With Fingbox you can see who and what is on your network,

understand what to do when things slow down or don’t work, limit the Internet access for your

kids , block intruders and stay aware of network security risks.

Fingbox is the smart caretaker of your home network.

1 Fingbox can limit Internet access only if the router allows it. With some routers the features of Internet Pause and

Bandwidth Analysis may not work. Please, consult the Fing Knowledge Base for router compatibility information.

Fingbox User’s Guide - App v6.2.1 Page 2

Table of Contents

Welcome to Fingbox! 2

Table of Contents 3

Get started 5

Unboxing and Assembling Fingbox 5

Activation 6

Troubleshooting and Support for activation 6

Quick Tour 10

Fingbox Dashboard 11

Dashboard sections 11

People 11

Attention required 11

Tests and reports 11

Paused and Blocked devices 11

Alerts on new devices 12

Paused and blocked devices 15

Adding a family member 16

Recent Events 20

Fingbox settings 22

Devices screen 23

States of a device 23

Deleting a device 25

Network details 25

My Networks 29

My account 31

Creating a Fing account 31

Lost password 32

Logout 32

Tools 34

Fingbox User’s Guide - App v6.2.1 Page 3

Solving network speed problems 35

Internet Speed Test 36

Run the Internet Speed Test 38

Wi-Fi Performance Test 39

Bandwidth Analysis 40

Stopping the bandwidth hogger 42

Megabit/sec vs. Megabytes 43

Internet Security Check 43

Meet the router 44

Router with integrated WiFi 44

Guest WiFi 44

DMZ 45

Port forwarding 45

UPnP and NAT-PMP 45

Security check results 46

The Internet Security Report 47

Frequent questions about Internet Security Check 49

Security Alerts 50

New device found (MAC address never seen before) 50

New or malicious Wi-Fi Access Point 50

A WiFi station is being attacked 51

Evil Twin attack 51

Default gateway has changed (different MAC address for network gateway) 51

New open ports found (Only if the port was not seen open in the past 2 months or so) 52

A Wi-Fi station is being attacked 52

New or malicious Wi-Fi Access Point 53

DigitalFence 55

Device density by distance 55

Monitoring off-network devices 56

Thank you! 58

Fingbox User’s Guide - App v6.2.1 Page 4

Get started

Let’s activate Fingbox using the Fing app. These are the steps to follow.

Unboxing and Assembling Fingbox

1. Extract the Fingbox and all the accessories from the original package.

2. Pass the included Ethernet cable through the hole in the blue case and connect it to your

main router. Choose an Ethernet port labeled LAN (or sometimes INTERNAL, HOME or

with a simple number). Connect the other end to the Fingbox.

3. Check that the power adapter has the right plug matching your country electrical

standard. If needed, keep the button pressed while rotating and extracting the current

plug. Then insert the right one until it’s locked.

4. Pass the power cord through the hole in the blue case and attach it to the Fingbox

micro-USB port (the small one).

5. Verify that your router is turned on and your Internet connection works well.

6. Connect the Fingbox power adapter to an electrical outlet.

Fingbox User’s Guide - App v6.2.1 Page 5

7. At power-up, Fingbox top circle will show a single white/blue light for a few seconds. This

means the power-up sequence has started.

8. Wait until the top circle lights becomes green. At this point Fingbox is ready for

activation. If the top circle doesn’t become green within 10 minutes, check the

Troubleshooting section below.

Activation

1. Make sure your phone or tablet is connected to a Wi-Fi network that can reach the router

where you attached the Fingbox.

2. Verify that the Fingbox top circle light is green (either steady or blinking).

3. Open the app store (Apple, Google or Amazon) and search for “Fing network”.

4. Install the Fing app

5. Open the Fing app

6. If you installed Fing for the first time, it will automatically scan your network. Wait a few

seconds until it completes. The more devices you have, the longer it takes to complete a

full scan. At the end of the scan, you may already see the prompt to activate the

Fingbox. If you don’t see the prompt, don’t worry and read on.

7. At the bottom-right of the screen, tap on the Fingbox icon.

8. At the top-right of the screen, tap on the (+) icon to start searching for the Fingbox to

activate. If needed, Fing will ask you to login into your Fing Account or to sign up for a

new one.

Troubleshooting and Support for activation

Activation is a smooth process and it should take you no more than a few minutes. If you have

problems during the activation, please check the following list of issues and solutions. If you still

can’t activate, send an email to our Customer Support Service: [email protected]

I don’t remember the password for my Fing Account

Password recovery is right here on the web: https://app.fing.io/recovery

The top circle light never gets green

Fingbox system is not starting up completely.

SOLUTION 1 - restart your router

Fingbox User’s Guide - App v6.2.1 Page 6

Sometimes routers get stuck and don’t recognize a new device. Turn off the

Fingbox and your router; then turn them on in this order:

1. Power up the router

2. Wait until you can connect to the Internet again

3. Power up the Fingbox

4. Wait for the top circle to become green (up to 5 minutes)

5. Proceed with the activation

SOLUTION 2 - check the firewall configuration

Connect to your router configuration page (for example http://192.168.0.1)

Look for a section named Network Security or Firewall.

On many routers, you can find a simple setting like LOW, MEDIUM, HIGH.

Fingbox cannot work on the HIGH setting. Try to set on MEDIUM or LOW, save

the router settings and then power up the Fingbox to see if it gets to the green

top circle.

If your router/firewall needs OUTBOUND filtering rules, set the following rules to

allow Fingbox to reach the Fing services:

OUTBOUND - tcp/80 - to ANY Internet address

OUTBOUND - tcp/443 - to ANY Internet address

OUTBOUND - tcp/4443 - to ANY Internet address

OUTBOUND - tcp/5671 - to ANY Internet address

OUTBOUND - tcp/3001 - to ANY Internet address

OUTBOUND - tcp/3002 - to ANY Internet address

OUTBOUND - tcp/3003 - to ANY Internet address

The top circle light is orange

Fingbox cannot reach the Fing service on the Internet. Typically this happens because a firewall

is blocking the access to Fing services.

SOLUTION - check the firewall configuration

Connect to your router configuration page (for example http://192.168.0.1)

Look for a section named Network Security or Firewall.

On many routers, you can find a simple setting like LOW, MEDIUM, HIGH.

Fingbox cannot work on the HIGH setting. Try to set on MEDIUM or LOW, save

the router settings and then power up the Fingbox to see if it gets to the green

top circle.

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If your router/firewall needs OUTBOUND filtering rules, set the following rules to

allow Fingbox to reach the Fing services:

OUTBOUND - tcp/80 - to ANY Internet address

OUTBOUND - tcp/443 - to ANY Internet address

OUTBOUND - tcp/4443 - to ANY Internet address

OUTBOUND - tcp/5671 - to ANY Internet address

OUTBOUND - tcp/3001 - to ANY Internet address

OUTBOUND - tcp/3002 - to ANY Internet address

OUTBOUND - tcp/3003 - to ANY Internet address

When I try to activate, I get an “Authentication Error”

SOLUTION - delete the network from the Fing list

a. Launch the Fing app

b. At the bottom of the screen, tap on “My Networks”.

c. On the list, find the network that you’re currently connected to and then delete it

with a swipe-left gesture.

d. At the bottom of the screen, tap on “Fingbox”.

e. At the top-right corner, tap on the (+) button to search for the Fingbox.

f. Follow the on-screen instructions.

When I try to activate, the app says it cannot find any Fingbox

Make sure your mobile phone (where you’re running the Fing app) is connected to a WiFi

network that can reach the Fingbox (i.e. using the same router to connect to the Internet).

When I try to activate, the app says the Fingbox has been already activated under

another account

For security reason, a Fingbox is controllable only if you’re logged in with the same account

used to activate the Fingbox.

Go to the account screen and login with the same account that activated the Fingbox.

To access the account screen, go to “My Networks” and then tap on the icon in the top-right

corner.

If you don’t remember which account you used to activate the Fingbox, write an email to

[email protected] specifying your name and the Fingbox MAC serial (as printed in a sticker under

its white body).

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Quick Tour

The Fing app has four main screens, quickly accessible from the buttons at the bottom of the

screen.

Devices - shows the list of all the devices monitored by Fingbox. From this screen you can

access device details and technical info about the network, sort devices in different ways and

export the device list into various file formats.

Fingbox notifies you about devices when:

a new device appears on the network for the first time (enabled by default)

an existing device changes its status, e.g. online → offline and vice versa (you have

to enable this alert for each device you want alerts for)

See the Devices section for detailed instructions on how to use each element on the screen.

My Networks - shows the list of all the networks belonging to your Fing account. A network can

be of two types:

Unmanaged (manual scan only) - this is the classic



 Fing network, created and updated every

time you run a manual scan from the Devices screen. Unmanaged networks are marked with

any of the “context” icons for Home, Office, Rental, Public or Unclassified. You can delete an

unmanaged network with a swipe-left gesture. All the customizations you made to devices will

be lost.

Managed by Fingbox - this type of network has a Fingbox and can be managed from anywhere

(locally or via Internet). Managed networks are displayed with an icon representing a small

Fingbox. If you have multiple Fingbox units activated under your account, you’ll see them

listed here. You can switch from one to another by simply tapping on the list item. If you

swipe-left to delete a managed network, the associated Fingbox will be deactivated and its

memory wiped out and reset to factory defaults. Because of this potential data loss, a pop-up

will always ask you to confirm a deactivation.

Tools - this screen contains network tools running locally on your phone (not on the Fingbox).

You can use them on any network, on any hostname or IP address to scan for open ports, ping,

traceroute or send a Wake-on-LAN command. These tools are independent from Fingbox.

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Fingbox - This is the Fingbox command center, also called the Dashboard



. Here you can see

who’s at home now, important security warnings, see the events happened while you weren’t

watching and tools to troubleshoot your wifi and network problems.

Look at the Dashboard section of this manual for a description of all its screen elements.

Because this is the most important screen, we’ll start right from here.

Fingbox Dashboard

The Fingbox Dashboard has multiple sections. They keep information easy to find for you.

Dashboard sections

People

At the top of the screen you can see your family members. A grayed out icon means they are

not at home (or at least, their personal device is offline).

A small number under the face tells you how long ago their state changed (i.e. they left home

or came back).

Tap on a face to see the owned devices, pause the Internet access for this person’s devices or

change anything about the person.

Attention required

Right under the people section, there is a recap of the global status (green or yellow shield) and

how many devices are currently online. This area is where important notifications appear

requiring for your immediate action. For example, when a new device is detected the notification

will stay here until you take an action or simply acknowledge.

On the right there is a button to access all the past events that happened in your network.

Tests and reports

In this section you have the “tiles” reporting the latest results from tools and checks such as

Wi-Fi performance, Internet speed, DigitalFence, bandwidth usage analysis and Internet

security. Tap on a tile to access the corresponding tool, test or report.

Paused and Blocked devices

This section appears whenever a device or a person have been restricted access to the Internet

(PAUSE) or to the whole network (BLOCK). Here you can quickly review the restricted devices

and easily unpause or unblock them.

Fingbox User’s Guide - App v6.2.1 Page 10

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