Epson 1640XL - Expression Graphic Arts Dimensions

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PSB.2007.04.001

EPSON Product Support Bulletin

Date: April 2, 2007 Originator: VS

PSB #: PSB.2007.04.001 Authorization:

Reference: TI 06-0491 Rev.B Total Pages: 2

Product(s): Expression 10000XL/1640 XL/1680/1600/800/836 XL, Perfection

3490/3590/4490/V700/V750/V100/V350/1240U/1250/1260/1640/1650/1660/

1670/2400/2480/2580/3170/3200/4180/4870/4990/640U/1200U/610, GT-

2500/15000/30000 series scanners

Subject: Scanning Application Force Quits on Mac OS 10.4

This bulletin was created to inform you of an error that may occur when opening a TWAIN-

compliant scanning application on a Macintosh computer running OS 10.4.

Description of Problem:

When launching a Twain-compliant scanning application after deleting your Epson Scan driver

with an Epson Scan uninstaller not compatible with your scanner model, the application will

force quit during start-up. For example, using a Perfection 4490 driver uninstaller to delete a

Perfection 3490 driver will cause your scanning application to suddenly close during start-up.

This issue affects the following TWAIN-compliant applications:

EPSON Creativity Suite When pressing the Scan button, the Scan

Assistant force quits

Copy Utility Force quits during start-up

Photo Impression Force quits during start-up

Photoshop Elements Force quits during start-up

Photoshop Force quits during start-up

Photoshop CS2 Force quits during start-up

This issue can also occur under the following conditions:

1) Dragging the Epson Scan folder (located in the Applications folder) to the Trash can

2) Upgrading your scanner and using the Epson Scan driver from the new scanner to

delete the driver from the older scanner, and then installing the new driver

Operating Systems Effected:

Mac OS 10.4 to 10.4.9

Affected Epson Scan Driver Versions:

2.70A or later

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PSB.2007.04.001

Correct Procedure for Deleting Epson Scan Driver:

!Use the driver specifically written for your scanner model to uninstall the Epson Scan

driver.

!If you have more than one Epson scanner model on your computer, use the driver

specifically written for each scanner to uninstall its respective device driver.

!If upgrading from a Power PC-based Epson Scan driver to a Universal Binary driver,

first delete the Power PC driver using only the Power PC driver for your scanner model.

Then install the Universal Binary driver.

If the above procedure does not resolve the problem, then manually verify that the Epson

Scan files and folders, listed below, have been deleted.

!EPSON Scan (in Applications Folder)

!EPSON*********.ds (****** = scanner model)---located in the Library / Image Capture /

TWAIN Data Sources folder

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EPSON PRODUCT SUPPORT BULLETIN

Date: 2/2/2004 Originator: RY

PSB #: PSB.2004.02.004 Authorization: /DS

Reference: TE03-389 Rev. A Total Pages: 2

Product(s): Expression 1600/1680/1640XL Series Scanners; Perfection

610/640/1200/1240/1250/1260/1640/1650/1660/1670/2400/2450/3170/3200

Series Scanners; Stylus CX5200/CX3200/CX5400 All-in-One Products

Subject: EPSON Scan TWAIN Ver. 1.28 for Mac OS 10.2 to 10.3

This bulletin was created to inform you of an updated Epson Scan Twain Driver (1.28A) for the

following models: Perfection 610/640/1200/1240/1250/1260/1640/

1650/1660/1670/2400/2450/3170/3200 series scanners, Stylus CX3200/CX5200/CX5400

multi-function devices, Expression 1600/1680/1640XL series scanners.

Reason:

The new Epson Scan driver improves functionality when scanning in Mac OS 10.3. See the

next section for the list of changes included in the new driver.

Driver Improvements:

•Enables Epson Scan to start when the Scan button is pushed.

•Enables Epson Scan to start even if the volume name (Hard Disk) on the desktop is

only 2 bytes (2 characters) in length.

•Eliminates the error “Epson scan cannot be started”, which occurs when the USB

cable is disconnected while Epson scan is loading.

•Corrects lock-up issues when using the Zoom tool in Epson Scan.

•Corrects functionality issues and mouse cursor lock-ups when using the Histogram

Adjustment, Tone Correction and Image Adjustment tools or when clicking on each

tool’s Title bar.

•Prevents Epson Scan from unexpectedly quitting when scanning two or more times

from PhotoShop with a Perfection 1250 scanner.

•Prevents Epson Scan from locking up when scanning from a Perfection 3200

scanner with a Firewire connection.

•Prevents Epson Scan from unexpectedly quitting when removing the Firewire cable

from a Perfection 3200 scanner while Epson Scan is open.

•Prevents the Epson Scan Utility from freezing when using the Perfection 1250 or

1260 scanner.

•Enables Epson Scan to launch properly when scanning from an Expression 1680/ or

1640XL with a Firewire connection.

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Limitations of new driver:

•This driver does not support “Fast User Switching” in OS 10.3. This feature must be

turned off before using Epson Scan.

•You may receive an error “Epson Scan cannot be started” when trying to scan from

a Perfection 2450 that is connected to a USB 2.0 supported port. To avoid this error,

use a Firewire connection or a USB 1.1 only supported port.

•Not all the scanner models on this list support Color Restoration and Dust Removal

so these settings may be unavailable in Epson Scan.

•If experiencing unstable operation when scanning from a Perfection 1250 or 1260

scanner, restart your system.

•If the computer goes into “sleep mode” and this setting was enabled in the Apple

Menu and you try to switch to a different mode after doing a preview scan in

Photoshop, the Epson Scan driver will freeze. This does not happen if the computer

goes into “sleep mode” after screen saver has started. To avoid lock-ups, change

the scanning mode before the computer goes into “sleep mode” or re-launch Epson

Scan after the computer wakes up and then change modes.

•After scanning with the Perfection 1250, if you then close Epson Scan and

disconnect the USB cable, a scanner model selection dialog box may appear on the

screen. Click “No” and the box closes. You can scan normally afterwards.

Action:

The new driver is available on the Epson web site. Go to www.epson.com and click on Drivers

& Downloads. Select your scanner model. On the Downloads page look for TWAIN Driver and

Epson Scan Utility v.1.28A in the Macintosh section.

To Install Epson Scan 1.28A:

1. Launch the EPSON Scan Installer and follow the on screen instructions.

2. After the TWAIN has been installed, connect the USB or Firewire interface cable from the

scanner to the computer.

To Uninstall Epson Scan 1.28A:

1. Disconnect the USB interface cable from the scanner.

2. Launch the EPSON Scan Installer.

3. Open the drop-down menu where you see “Easy Install” and select “Uninstall”.

4. Click the Uninstall button.

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EPSON PRODUCT SUPPORT BULLETIN

Date: 04/01/2003 Originator: TC

PSB #: PSB.2003.04.003 Authorization:

Reference: N/A Total Pages: 2

Product(s): All EPSON Scanners

Subject: Windows™ and Macintosh® Operating System requirements for USB 1.1/2.0

and IEEE-1394/FireWire® Interface connectivity

This bulletin was created to inform customers of EPSON America’s support policy regarding

Windows™ and Macintosh® operating system requirements for USB 1.1/2.0 and IEEE-

1394/FireWire® interface connectivity.

Reason:

Currently, there are many add-in USB 2.0 and IEEE-1394 connection host adapter products on the

market that include drivers for Windows and Macintosh OS that did not originally support specific

interfaces. Epson has released several scanner products with built-in USB 2.0 and/or IEEE-1394

(FireWire) ports. This document provides a guideline on EPSON America’s support policy on the

various operating systems and the interface connections they support. EPSON technical support

representatives will only be able to support customers who have Epson products that are configured

in accordance with the operating system requirements outlined here and in the product’s

documentation. Epson customers experiencing problems on an Epson product connected to an add-

in USB 2.0 or IEEE-1394 interface that does not meet the minimum system requirements will be

asked to contact the interface product vendor or computer manufacturer for technical support.

This document is not model specific. It does not include other important system requirements

required to determine product compatibility on a user’s computer. To determine product support

compatibility, please refer to the specific scanner’s minimum system requirements found on the

outside of the product box, or visit Epson’s web site at www.epson.com.

The guidelines below were compiled from Microsoft’s and Apple’s Support websites and their

published system requirements for supported interface connectivity. For more information on

Windows and Macintosh Interface support please refer to Microsoft’s online Knowledge base at

www.microsoft.com or Apple’s web site at www.apple.com. For information on add-in 3rd party

interface products please refer to the vendor’s documentation or product support web site.

Windows

USB 1.1: Full version Microsoft Windows 98/98 Second Edition, Windows Me, Windows 2000 or

Windows XP or Upgrade from a full version of Windows 98/98SE, Me, 2000

IEEE-1394 (FireWire): Full versions of Windows Me/2000/XP, or upgrade from a full version of

Windows 98/98SE. Host computer must have an OHCI compliant IEEE-1394-1995 card or port

installed.

USB 2.0 Hi-Speed: Full versions of Windows XP or upgrade from a full version of Windows 98/98SE,

Me, 2000. Host computer must have an EHCI compliant USB 2.0 Hi-Speed card or port installed.

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Windows 2000 did not support the USB 2.0 hardware specification at the time it was first released.

Refer to Microsoft Knowledge Base Article - 319973 Universal Serial Bus 2.0 Support in Windows

2000 for more information.

Important Notes:

1.) Operating system must not be an upgrade from Windows 95.

2.) For Windows 2000 or XP you must be logged in as an administrator or as a user with

administrator rights before you can install and use EPSON software.

3.) USB hubs must be self-powered and connected in a first-tier configuration for reliability

Macintosh OS

USB 1.1: Apple Macintosh computer (G3, G4, or iMac) with built-in USB port, running Mac® OS 8.5.1

to 9.2.2 with all USB extensions enabled. For OS X, you must have 10.1.3 or later.

FireWire (IEEE 1394): Power PC-equipped Macintosh or newer with Mac OS 8.6 to 9.2.2 with Apple’s

FireWire 2.1 (or later) software installed. For OS X, you must have 10.1.3 or later.

USB 2.0 Hi-Speed: Not supported

Important Notes:

1.) You cannot use a serial interface to connect the scanner.

2.) Interface adapter cables (i.e. SCSI to USB, or USB to Serial, etc) are not supported.

3.) USB hubs must be self-powered and connected in a first-tier configuration for reliability.

4.) FireWire port must be compliant with this specification: IEEE 1394-2000 compatible.

Page 1 of 1

EPSONPRODUCT SUPPORT BULLETIN

Date: 10/08/2002 Originator: RY

PSB #: PSB.2002.10.002 Authorization:

Reference: TE02-300 Rev.A Total Pages: 1

Product(s): Expression 1600/1640XL/1680/GT-10000/10000+ Series Scanners

Subject: Epson TWAIN Pro Network Driver 2.00A (Rev.B)

This bulletin was created to inform you of a modification to the Epson TWAIN Pro Network

driver v.2.00A for the Expression 1600/1640XL/1680 and GT-10000/10000+ series scanners.

Description of Change:

The updated driver has been modified for Windows NT 4.0, 2000 and XP to allow only client

users with administrator rights to change the IP address of a network scanner. Users from

client workstations running Windows 95, 98 or ME still have the ability to change the IP

address.

Reason:

On the first release of the TWAIN Pro Network driver (v.2.00A), any user on a client

workstation running Windows NT 4.0/2000/XP had sufficient rights to change the network

scanner IP address. TWAIN Pro Network driver 2.00A (Rev.B) provides an extra level of

security so that only administrators or users with administrator rights can change the IP

address.

Driver Installation Instructions:

1. Download the Epson TWAIN Pro Network driver 2.00A (Rev.B) from the Epson website.

2. This is a self-extracting file. After extracting the driver, it will run the setup program.

3. Follow the on screen instructions to install the driver.

4. After installing the updated TWAIN Pro Network driver, you are required to re-install the

original Twain Pro Network driver 2.00A from your scanner installation CD. The driver can

also be found at the Epson web site (www.epson.com).

** Note **

If you do not reinstall the original driver, you may see one or both of the following errors when

trying to scan:

"scanner model not supported"

"scanner handler error"

Page 1 of 1

EPSON Product Support Bulletin

Date: 9/16/2002 Originator: VWS/JD

PSB #: PSB.2002.09.004 Authorization:

Reference: TE02-073 Rev. A Total Pages: 1

Product(s): Expression 800/1600/1680/836XL/1640XL & GT-10000/10000+ scanners

Subject: Release of Twain Pro Driver 2.10A, Rev. C for Windows XP

This bulletin was created to provide information on the newest revision to Twain Pro driver

2.10A for Windows XP.

Description of Change:

Twain Pro 2.10A, Rev. C provides users logged in as a “Limited User” with sufficient rights to

launch the Twain Pro driver, acquire images from within a scanning application and to save

scanned images to the hard drive.

Reason:

On previous versions of Twain Pro for XP, the user is still required to log in with Administrator

rights in order to have sufficient access privileges to use the scanner driver.

Installation:

1) Log in to your computer as an Administrator or as a user with Administrator rights.

2) Use Twain Pro Uninstaller (available as a download from the Epson web site) to

remove currently installed Twain Pro drivers. Read the instructions included with the

Uninstaller before running the utility.

3) Download Twain Pro 2.10, Rev. C (listed as epson10403.exe on the Epson web site).

Double-click on epson10403.exe to extract the files.

4) Turn on and connect scanner to your computer. If you are using a SCSI cable, reboot

your computer.

5) When Windows detects the scanner, you will see the New Hardware Found Wizard

screen. Follow the on-screen instructions to complete the driver installation. *

*Important: When you see the Hardware Warning dialog, click Continue Anyway.

Note: Administrator rights are needed only for installing and removing the scanner and Twain

Pro driver.

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EPSON PRODUCT SUPPORT BULLETIN

Date: 3/4/2002 Originator: JD

PSB #: PSB.2002.03.001 Authorization:

Reference: TE01-320 Rev. A

Total Pages:

Product(s): Perfection 610, 636, 640, 1200, 1240, 1250, 1640, 1650, 2450 & Expression 636, 800, 836XL,

1600, 1640XL, 1680 Series Scanners; StylusScan 2000, 2500

Subject: Compatibility Chart for Macintosh OS X Classic

This bulletin provides information on compatibility for EPSON scanners and Stylus Scan series products running in

Macintosh OS X Classic. Mac OS X provides Classic environment for Mac OS 9.x compatible applications and

device drivers. For purposes of this document, your Macintosh computer requires OS 9.2.1 and 10.1 system

software. To set up Classic, follow the steps below:

1. First install or upgrade your Macintosh system to OS 9.2.1. Then, install OS 10.1 (for details refer to

Apple’s OS X documentation).

2. To start Classic, click the Classic icon in System Preferences. To find System Preferences go to the

Apple Menu or click on the icon in the Dock bar on the desktop. Classic can also be set up to start

automatically during the log in process. (Refer to your Apple documentation for installation and operation

of Macintosh OS X Classic and 9.2.1).

3. To run a Classic application, just double–click on it.

The following Epson models are supported in Classic.

Model Driver Version Connector Type

Perfection 610 TWAIN L 1.00E USB

Perfection 636U TWAIN 3.20A USB

Perfection 640U TWAIN L 2.01A USB

Perfection 1200U TWAIN 4.01A USB

Perfection 1240U TWAIN 5.02A USB

Perfection 1250 TWAIN 5.53A USB

Perfection 1640SU TWAIN 5.02A USB

Perfection 1650 TWAIN 5.53A USB

Perfection 2450 TWAIN 5.53A USB

Expression 1600 TWAIN Pro 2.10A/Pro Network 2.00A * USB

Expression 1640XL TWAIN Pro 2.10A/Pro Network 2.00A * USB

Expression 1680 TWAIN Pro 2.10A/Pro Network 2.00A * USB

Stylus Scan 2000 TWAIN (v.1.10A); Printer (v.6.25E) ** USB

Stylus Scan 2500 TWAIN (v.1.10A); Printer (v.6.25E) ** USB

*Expression Series Scanner Notes:

1. Start your computer in 9.2.1 before you install PageManager. If the Start button does not work, restart the

computer.

2. In order to use the Twain Pro network driver, you must have the scanner attached to a PC running Scan

Server. On a PC, the scanner can use a USB, SCSI or FireWire (Windows 2000, Me, XP only) connection.

** Stylus Scan Notes:

You must install Smart Panel from its own folder. Start your computer in 9.2.1. From the Software CD open the

Smart Panel folder. Click on the Epson Smart Panel Installer icon to install. Before you can launch Smart Panel

you must install the Stylus Scan Updater. The file can be downloaded from the Epson web site.

Important Note: MAC OS X Classic supports USB-native and network-capable devices. Classic

does not support MAC Serial, SCSI or FireWire connected devices. Therefore, the Expression

636, 800 and 836XL that all require a SCSI connection, are not supported in Classic.

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Twain Driver Installation:

1. Start your computer in 9.2.1.

2. Install the Twain driver.

3. Connect and power on the scanner.

4. Restart your computer in OS 10.1

5. Start Classic

6. Launch your scanning application

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