Epson 2480 - Perfection Photo Dimensions

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PSB.2004.07.003

EPSON PRODUCT SUPPORT BULLETIN

Date: 6/18/2004 Originator: TC

PSB #: PSB.2004.07.003 Authorization:

Reference: N/A Total Pages: 1

Product(s): Perfection 2480/2580 Photo/4180 Series Scanners

Subject: Scanner communication error in Mac OS X version 10.3.x with Classic running.

This bulletin was created to inform you of a potential scanner communication issue that can

occur in Mac OS X version 10.3.x with Classic mode running.

Description of issue:

A customer has an Epson Perfection 2480/2580 Photo/4180 series scanner connected to a

computer running Mac OS X version 10.3.x. The customer also has an older scanning application

that only runs in Classic. When Classic is running and the customer tries to use the scanner, a

communication error occurs and the following dialog box appears:

Solution:

Per Epson Scan driver specification, the scanner should not be used when Classic is running.

The only workaround is to stop or turn off Classic before scanning. The table below shows a

Classic compatibility list for the Epson Perfection 2480/2580/4180 Series Scanners.

Scanner Model Epson Scan

Version MAC OS X 10.2.8

With Classic

Running

MAC OS X 10.3.x

With Classic

Running

Perfection 2480 2.50A OK Fails

Perfection 2580 2.50A OK Fails

Perfection 4180 2.50A OK Fails

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