What is the return/warranty policy?
EI Solutions offers a 7-day return policy and 1 year warranty from delivery date. All returns and warranty must be
requested via email. Customer service will review and respond within 24 hours. If requests aren’t received correctly or on
time, they will not be approved. Please send these requests to the following email addresses:
Warranty: eisolutionswarranty@eandisales.com
Returns: eisolutionsreturns@eandisales.com
My sprayer system needs repair. What do I need to do?
If you have a broken part on your sprayer system that you can replace yourself, please send us an email and a member of
our team will contact you. Please send photos to help us identify the exact part that needs to be replaced.
If your system needs attention from our skilled repair team, please send us an email along with photos of the damage
and a member of our Customer Service Team will contact you. Please do not send your items to us without a Return
Authorization Number. We will make repairs at no cost to you to restore your sprayer system to a functional state.
We will make every effort to repair your sprayer system. In the event that we are unable to make a functional repair, we
will replace it. For items that are no longer in production, a member of our Customer Service Team will contact you to
discuss replacement options.
How long will it take?
When a request is received, customer service will review and respond within 24 hours. Keep in mind that if requests
aren’t received correctly or on time, they won’t be approved.
After responding, requests are addressed in the order they are received. We will work as quickly as we can to accomplish
the repair, but cannot guarantee any expedited repairs under any circumstances. Turnaround times vary throughout the
year due to seasonal volume and can be as long as 8 weeks, so we ask that you plan ahead and allow adequate time to
send in your items for repair or receive a replacement part. We appreciate your patience!
Who pays shipping costs?
Manufacturer will cover all freight costs for returns due to manufacturer's defects. In the event of accidental damage not caused by
defect, the Customer is responsible for all freight costs. All return requests need to be made via the email address above, and
approved by Manufacturer with a return authorization number prior to shipment. Manufacturer only offers shipping options to US
addresses, and only cover costs of standard ground shipments. If expedited freight is required, the Customer is responsible for all
freight costs. Repairs are addressed in the order they are received. Expedited shipping does not guarantee expedited repair.
What’s not covered?
Cosmetic Wear and Tear: Our Guarantee does not cover any reasonable aging of your sprayer system that affects only
the appearance and not the function of your gear (e.g., logo peeling, stains). Be proud of those battle scars!
Chemical Wear or Fire Damage: Our backpack system is suitable to spray any chemical solution that isn't combustible in
liquid form. We recommend following PPE requirements for the chemical in use and also recommend removing the
chemical from the tank and flushing the system thoroughly with clean water after every use. Any chemical wear and
tear or fire damage will void our factory warranty. However, our inventory levels at E&I for common spare parts ensure
that we can make repairs rapidly.
Lost or Stolen Gear: Our Guarantee does not cover lost or stolen items.
Third Party Repairs or Replacements: Our Guarantee requires you to send your items to EI Solutions for any repairs or
replacement parts. We do not cover costs incurred via third party repairs or replacements.
EI Solutions will repair or replace any covered damage or defect free of charge. If we are unable
to perform a functional repair, we will happily provide you with a replacement. We proudly stand
behind this guarantee to you.
WARRANTY AND RETURN POLICY
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