7
6 Troubleshootin
S stem faults are reported and logged in the monitoring s stem. All fault logs are also accessible remotel b
our installer. Contact our s stem installer as recommended below if an of the following conditions are present
on the front displa of the inverter panel.
Service light ON in grid mode S stem is prevented from normal operation due to internal fault. Notif service personnel.
Service light ON in backup
mode
overload condition which prevents the s stem from operating safel . If the
batter SOC is greater than 20% (one or more Green batter status LEDs), reduce the load
b shutting off circuits in the backup electrical panel, then press and hold the service
button 5 seconds to resume backup power operation. If the batter SOC is less than 20%
(SOC Led is ellow), do not attempt to resume backup operation until sunlight is present
to provide a solar charge of the batter .
All panel lights flashing S stem is attempting to communicate with the batter modules. Notif our service
provider if this condition persists more than 30 minutes.
service button wake
command
This indicates loss of both AC And DC sources to the PCS. Notif our service provider.
Online monitoring s stem not
accessible
connection. If connection is via wi
fi, reboot wireless router, and make
sure login user and password have not been changed since time of original installation.
Check power to the Evolve energ management s stem via the orange indicator light on
the right side of the panel. Note: the energ management s stem ma lose power after
an extended grid outage where there is not enough solar generation to maintain batter
s stem power. Note: monitoring s stem servers ma occasionall be down for service. If
first attempts are not successfull , tr again the following da before contacting our
service provider.
7 Installer Checklist
Following the completion of our energ storage s stem installation, ensure our installer has provided ou with
the following information for our personal records. Note that we ma ask ou for this information in the event
ou need to make a warrant claim:
•Record of purchase, including date of installation, installer name and contact details.
•Cop of the electrical permit.
•Serial numbers for Batter S stem cabinets (PCS & Batter ).
•EMS gatewa UID – this is the unique identifier of our EMS gatewa that connects to our internet
service.
Further to the information provided above, ask our installer to identif the following within our s stem
installation:
•Location of circuit breakers, and if applicable, installed emergenc disconnect switches in case an
emergenc shutdown of the equipment is required.
•Location of the backup electrical panel, including a list and identifier of each circuit within the panel.
•Record of all loads tested at the time of installation.
