EDIKIO DUPLEX Manuel utilisateur

User-guide_EDD1_ENG_20220701_B0

EDIKIO DUPLEX

USER GUIDE

TABLE OF CONTENTS

EDIKIO DUPLEX

Warranty 4

Environmental Information 4

Recycling End-Of-Life Products 4

About the New Printer 4

Getting Started 5

Icons 6

1. GETTING STARTED 7

Unpacking 7

Description of the printer and its functions 8

Installation 10

Connecting the Printer 10

Ribbons 11

Cards 12

2. PRINTING 14

Installing the Printer Driver 14

Managing Print Settings 15

Notiﬁcations and Alerts 16

Printing a Card 17

In Microsoft® Word 17

In Edikio Price Tag 17

Connecting to a Network 18

3. SERVICING 19

General Warranty Information 19

Regular Printer Cleaning 20

Advanced Cleaning 23

Printer Servicing 23

Servicing the Print Head 26

Servicing the Dust Filter 27

TABLE OF CONTENTS

EDIKIO DUPLEX

4. HELP 28

Warning and Diagnostics 28

Warnings and Diagnostic Messages 29

Diagnostic Help 33

Identifying the Installed Software Version 33

Printing a Technical Test Card 33

Printing a Graphical Test Card 33

Troubleshooting 34

Printing Problems 34

Freeing Jammed Cards 36

Replacing the Print Head 37

Updating the Driver 39

Updating the Firmware on Windows 40

Technical Support 41

Evolis partner network 41

Finding information on myplace.evolis.com 41

5. DECLARATIONS OF CONFORMITY 42

EDIKIO DUPLEX

Users must observe the copyright regulations applicable in their country. This manual must not be photocopied, translated, reproduced, or transmitted,

in whole or in part, for any reason and by any electronic or mechanical means whatsoever without the express written consent of Evolis.

All the information contained in this document is subject to change without prior notice.

Evolis cannot be held liable for any errors that may be found in this manual, or for any loss or damage arising accidentally or as a result of dissemination

or use of this manual.

Edikio and Evolis High Trust® are trademarks of Evolis. All other trademarks belong to their respective holders.

WARRANTY

Refer to the warranty notice supplied with your printer for the terms and conditions and limitations.

ENVIRONMENTAL INFORMATION

Evolis is committed to helping the environment by reducing the energy consumption of its products.

RECYCLING ENDOFLIFE PRODUCTS

Manufacturing the equipment that you have purchased required the extraction and use of natural resources. This equipment may contain materials

that are hazardous to health and the environment.

To prevent the dispersal of such materials into our environment and reduce pressure on our natural resources, we recommend that you use existing

collection facilities. These systems will re-use or recycle most of the materials in your end-of-life equipment in an appropriate way.

For further information on collection, re-use or recycling systems, contact your local or regional waste management body.

The crossed-out dustbin symbol on your device is a reminder to use these facilities.

ABOUT THE NEW PRINTER

Using your new Edikio printer, you can create a wide variety of high-quality customized cards. This printer uses consumables and accessories that are

available from your Edikio by Evolis reseller.

For more information, visit our website www.edikio.com.

Certiﬁcation and declaration of conformity

• CE, FCC, ICES, VCCI, CCC, KC

• RoHS

• ISM band from 13.553 to 13.567 MHz, transmission power lower than 10 dBA/m at 10 m, PLL/ASK/semi-duplex operation

EDIKIO DUPLEX

Dimensions and weight

• Dimensions (H x W x L): 247 x 205 x 383 mm

• Weight: 4.02 kg

Environment

• Min./max. operating temperature: 15° / 30°C (59° / 86°F)

• Humidity: 20% to 65% non-condensing

• Min./max. storage temperature: –5 °C / +70 °C (23 °F / 157 °F)

• Storage humidity: 20% to 70% non-condensing

• Ventilation while in operation: free air circulation

Ports/connectivity

• USB (1.0, 1.1, 2.0, 3.0)

• Ethernet TCP-IP 10BaseT, 100BaseT (Trafﬁc Led)

• Optional 802.11b/g wireless connection

Software

• Supplied with Edikio Printer Suite® for Windows:

• Printer driver

• Edikio Print Center for administration, management, and printer setup

• Edikio Printer Manager for two-way graphical notiﬁcation1

• Compatible with Windows2(from XP SP3)

• Supplied with the Edikio software

• Evolis Premium SDK available on request

1 Requires .net 4.0 client proﬁle version

2 For older versions of Windows, you will only be able to use the printer through the printer driver (there is no Print Center or Printer Manager)

Power supply

• Power supply unit: 100-240 volts AC, 50-60 Hz, 1.7 A

• Printer: 24 volts DC, 2.7 A

GETTING STARTED

The purpose of this user guide is to support you, step by step, in discovering your printer and how it works. Please take some time to read it, to learn

more about your printer and its features, and to save time during installation and utilization.

Read this manual carefully.

EDIKIO DUPLEX

ICONS

The following icons are used in this manual to highlight important information:

NOTE

Information providing further details or depth about speciﬁc points in the main text.

Indicates that failing to take the recommended action is likely to damage your printer.

EPC

This symbol links to the Edikio Print Center, accessible from your computer, for the administration, management, and setups of your

printer.

EDIKIO DUPLEX

1. GETTING STARTED

UNPACKING

Your printer is supplied with several accessories that should be checked on receipt.

The list of accessories may vary depending on your location.

The printer is shipped in special packaging designed to prevent any damage in transit. If you notice any visible damage, please contact the shipping

company and immediately inform your Edikio by Evolis reseller, who will tell you what to do.

We have paid particular attention to the quality of the packaging for Edikio printers.

Keep this packaging somewhere clean and dry.

You will be asked for the full original packaging (outer box, inner wedges, and protective bags) in the event that the printer is

returned.

If the printer is returned without its original packaging and the components are damaged in transit, these components will no

longer be covered by the warranty. You will be charged for new packaging to ship the printer back to you.

Accessories supplied with your printer:

• A USB stick containing:

• The Edikio software for managing and printing your price tags

• The Edikio Printer Suite printer driver for Windows

• The warranty notice in PDF format

• The declaration of conformity (at the end of this manual)

• Consumables kit consisting of a white ribbon and black PVC cards.

• Starter cleaning kit

• Quick Start Guide

• Power supply unit – SWITCHBOX model F10723-A, CWT model KPL-065M, or CWT model KPL-065M-VI

• Mains power cable

• USB cable

If any of these components are missing, please contact your Edikio by Evolis reseller.

Use only the power supply unit provided with your Edikio printer.

SWITCHBOX model F10723-A, CWT model KPL-065M, or CWT model KPL-065M-VI.

Use only the USB cable supplied with your Edikio printer.

NOTE

The Edikio printer must be placed in a dry location, protected from dust and drafts, and well-ventilated. Please ensure you keep your

printer on a ﬂat, strong surface able to bear its weight.

EDIKIO DUPLEX

DESCRIPTION OF THE PRINTER AND ITS FUNCTIONS

Permanent status of the ribbon,

cards, and cleaning

Printer activity

Information menu

Setup menu

Control button

DEFG

A Card feeder

B Output hopper

C LCD touchscreen

DUSB port (type A)

E USB port (type B)

F Ethernet port

G Power cable socket

H Space for Kensington lock

I Reject slot

NOTE

For more details on the use of the touchscreen, refer to the “LCD User Guide”. Go to myplace.evolis.com, select your printer model

and click on the “Manual and Documentation” tab.

EDIKIO DUPLEX

J Thermal print head

K Side panel opening mechanism

L Cleaning roller

M Card thickness adjustment gauge

N Dust ﬁlter

OSerial number label

NOTE

Your Edikio Duplex printer has a color LCD touchscreen. Refer to the LCD screen user guide on how to operate it.

Access to the side panels is restricted to your retailer/installer or to experienced users. The printer should always be disconnected

from the power supply (unplugged) before carrying out any work on it.

NOTE

Carefully follow the steps in the Quick Start Guide supplied with your printer to set it up and install it correctly.

EDIKIO DUPLEX

INSTALLATION

Connecting the Printer

Connecting the Power Supply

The printer must be connected to a properly protected and grounded electrical installation.

FI: Laite on liitettävä suojamaadoitus koskettimilla varustettuun pistorasiaan.

NO: Apparatet må tilkoples jordet stikkontakt.

SE: Apparaten skall anslutas till jordat uttag.

DK: Printeren skal tilsluttes til en korrekt beskyttet og jordforbundet el-installtion.

• Remove the sticker that covers the connection ports at the back of the printer.

• Connect the power cable to the power supply unit, then plug the power cable jack into the printer.

• Next, plug the end of the power cable into a grounded power socket.

• The printer is powered on: the printer touchscreen lights up showing that the printer is working properly.

If the touchscreen does not light up, then either the installation has not been carried out correctly or the printer

is not working properly. Check the installation.

Before attempting any maintenance, always ensure that the power cable is unplugged. For your personal safety, ensure that the

cable and power supply unit can be easily accessed, especially in the event of an emergency.

NOTE

To save energy, the printer will automatically switch itself to standby mode after 10 minutes of inactivity. It will switch to sleep mode

after 30 minutes in standby mode.

The standby times can be set up in the Edikio Print Center. In standby mode, sending a print request restarts the printer, and brieﬂy

pressing the control button (for 1 second) takes the printer out of sleep mode.

Connecting the USB Cable

Before attempting any maintenance, always ensure that the power cable is unplugged. For your personal safety, ensure that the

cable and power supply unit can be easily accessed, especially in the event of an emergency.

See “Installing the Printer Driver”, page 14 for further details, and follow the instructions carefully.

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