Each Ecessa Edge purchase includes unlimited access to our online knowledge
base articles and one hour of technical support at no cost.
Support resources can be found here:
Web: http://info.ecessa.com/edge
Email: help@ecessa.com
Phone: 1-866-510-5562
Enhanced 24 x 7 technical support contracts are available for purchase. Please
see your agent for details.
Technical Support
For information about Ecessa’s full range of WAN solutions, please visit
www.ecessa.com or call 800-669-6242.
© 2016 Ecessa Corporation | revised 4.14.2016
13755 1st Avenue North, Suite 100, Plymouth MN 55441
Hardware Failover allows a second
unit to function in an idle role and act
as a backup device in the event of
failure or loss of connectivity on the
active unit.
This is particularly useful in
environments where any level of
failure is unacceptable. This feature is
also referred to as “high availability”
or HA.
The two units are connected by a
cable for heartbeat communication
and should be given the same physical
network connectivity so failover is
automatic.
Information and instructions for
configuring units for Hardware
Failover can be found at:
http://info.ecessa.com/edge/hwfo
Advanced Feature:
Hardware Failover for
Device Redundancy
Ecessa Edge is designed to act as a proxy for SIP calls. The
VoIP proxy will rewrite headers so that providers see the
public WAN addresses instead of the LAN IPs of the phones/
PBX. The VoIP proxy also by default will attempt to failover
calls it determines have issues whether that is due to traffic
failure or other criteria. You can learn more about this
advanced feature set at: http://info.ecessa.com/edge/voip
Advanced Features:
VoIP, Quality of Service
Ecessa Edge can also provide Quality of Service to identified
traffic. This ensures lower latency and prioritization of
important traffic, such as VoIP. Information about this
feature can be found at: http://info.ecessa.com/edge/qos
VoIP
QoS
If you are using Site-to-Site (firewall-to-
firewall) Virtual Private Networks (VPN), you
may need to create a static route to ensure
that it connects correctly. This will require the
public peer address for the remote device.
Under Routing/NAT, select “Static
Routes”
Under the Low Priority section select
“Add Rule”
Under “Destination Network” (A) add the
remote peer IP address and subnet mask
Advanced Features:
Working with Site-to-Site VPNs
A B C
VPN
Under “Route(s)” (B) add the WAN alias of the preferred WAN
Enable the VPN checkbox (C)
When finished, select ”Activate”
Need help? Check out our instructional videos at info.ecessa.com/edge
Plug the ISP (WAN) connections and the LAN
network connection(s) into the appropriate
Ethernet ports.
IMPORTANT: Reboot neighboring devices in the
network.
Once all devices are back up, confirm the following:
Visit Internet websites
Send and receive emails
Register your device online at
www.ecessa.com/product-registration
Optionally, test failover by unplugging an ISP
connection and performing the tests listed above.
Do this with each ISP, keeping at least one
connection plugged in and active during each test.
Connect ISPs and Test
Basic Functionality
You’re connected! The following sections cover some advanced features of Ecessa Edge
that might be applicable to your network. For more information, articles, FAQs and
instructional videos, please visit into.ecessa.com/edge
A B C
LAN
Under Basic Setup, select “LAN”
By default, a DHCP LAN is configured on
Management Port 1
If you configured WAN1 as translucent, a second
LAN was automatically created (see section 4).
To add an additional LAN, select “Add a new LAN”
Assign a LAN Alias in field (A) – something that
allows easy identification of the network
Configure LAN(s)
Enter an appropriate LAN IP address and subnet mask in field (B). This address will be
the default gateway for the devices on this LAN network
Select the physical Ethernet port from menu (C). For the first LAN, this should be
Physical_6. For additional LANs, this would likely be Physical_2
When finished, select “Save Changes” and ”Activate”
