Drive Medical Envoy Guide de l'utilisateur

The team at Drive Medical develops its products to give our customers the freedom to live

independently. This encompasses their daily home life and provides them with the opportunity

to enjoy an outing with family and friends. Our goal is to develop a range that will provide

individuals with a chance to enjoy every day life.

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Envoy Scooter

Owner’s Handbook

Envoy Electric Scooter Page 1 of 16 Owner’s Handbook (Code: Envoy_IFU Iss 01/13)

QUICK REFERENCE GUIDE

Problem: Scooter will not switch on

Symptoms:

Batteries not connected

Circuit breaker has tripped

Remedy:

Check batteries connected

Push circuit breaker to reset

Problem: Scooter will switch on but will not run

Symptoms:

Flat batteries

Charger plugged in

Motor in freewheel mode

Remedy:

Recharge battery

Unplug charger from scooter

Push down freewheel lever

Problem: Scooter appears slow

Symptoms:

Flat batteries

Speed setting slow

Remedy:

Recharge battery

Turn up speed dial

Problem: Seat moves whilst in use

Symptoms:

Seat not locked in position

Remedy:

Slowly rotate the seat until it

drops in place and is secure.

Problem: Tiller appears loose or will not swivel freely

Symptoms:

Tiller adjustment knob loose

Remedy:

Tighten tiller adjustment

knob

Problem: Horn sounds involuntarily / automatically

Symptoms:

The scooter has diagnosed a

fault

Remedy:

Ensure the wigwag paddle is

released and switch the

scooter off and on.

Recharge batteries if error

persists.

If the scooter has diagnosed a fault the battery gauge

LED will flash in sequence or a number of LEDs will

flash. If this occurs, count the number of flashes and

refer to the table below.

1. Low Battery. Charge batteries as soon as

possible.

2. Bad Motor Connection. Check all connections.

3. Battery Short Circuit. Check all connections.

6. Scooter Inhibited. Remove charger from charging

scooter.

7. Wigwag Paddle. Release paddle, switch off the

scooter and restart without pressing the paddle.

8. Controller Fault. Restart scooter with ignition key.

9. Brake Fault. Check scooter is not in freewheel

mode.

10. Excessive voltage. Check the battery connections.

If any other errors are shown contact your dealer.

CONTENTS

1. PREFACE 3

2. SAFETY NOTICE 4

2.1 Before Driving

2.2 Whilst Driving

2.3 Labelling

2.4 Electromagnetic Interference

3. PARTS INTRODUCTION 9

4. OPERATION

4.1 Control Panel

4.2 How to Operate Your Scooter

5. DRIVING ON THE ROAD 15

6. BATTERY CHARGING AND CARE 16

7. INSPECTION AND MAINTENANCE 19

7.1 Checks

7.2 Service Record

7.3 Battery Pack and Tyres

7.4 Cleaning

7.5 Storage

7.6 Moving About

8. TROUBLESHOOTING 24

9. SPECIFICATION 25

10. WARRANTY 26

11. APPENDIX: SERVICE RECORD

Envoy Electric Scooter Page 2 of 16 Owner’s Handbook (Code: Envoy_IFU Iss 01/13)

1. PREFACE AND INTRODUCTION

Please carefully read this owner’s handbook before

using the scooter to ensure that you operate the

scooter safely. Improper use of the scooter could

result in damage, injury or traffic accidents.

This handbook also advises how to get the most out

of your scooter by giving comprehensive operating,

assembly and maintenance instructions for the

scooter.

A repair and maintenance record chart and

warranty information is included with this

handbook. Please keep it in a safe place or with the

scooter.

If someone else uses the scooter make sure that you

provide him or her with this handbook for their

consideration.

As designs change some of the illustrations and

pictures in the manual may not correspond to the

scooters that you purchased. We reserve the right

to make design modifications.

The Envoy scooter has been designed and

manufactured to provide a comfortable and secure

yet affordable solution for some mobility

requirements. It is suitable for indoor and outdoor

use. It can be used indoors and on the pavement

where the environment permits and when the

scooter is set to the indoor speed setting. As

defined the Road Traffic Act 1988, the 4mph Envoy

is a class 2 scooter and the 6mph and 8mph Envoys

are class 3 scooters.

There are three models available; a 4mph version

suitable for pavement use, and 6mph and 8mph

versions suitable for road and pavement use.

2. SAFETY

Before Driving

The user needs to be familiar with the use and

operation of this scooter before driving.

The 6mph and 8mph versions may only be driven on

the pavement or pedestrian areas at speeds up to

4mph (6.4kph). Use the High / Low button on the

lower setting to ensure you do not exceed this

speed. The 6mph and 8mph versions may be driven

on single carriage roads with the button set to High.

This will allow speeds up to 8mph (12.8kph).

The 4mph version may be driven indoors or

outdoors on pavements and pedestrian areas. It may

be driven on the road where no pavement exists or

to cross the road.

Be aware of traffic and other road users when

crossing or using roads.

Never ride on motorways or dual carriageways.

Use extreme caution when driving your scooter in

busy areas such as shopping malls.

Do not drive the scooter under the influence of

drink or drugs, or when you are tired. Driving under

the influence of alcohol or drugs may be an offence

under the Road Traffic Act.

Be careful when using the scooter in low light.

Before using the scooter in busy or hazardous

environments, familiarise yourself with the

operation of the scooter. Practice in an open and

safe area which is free from hazards and other

people. Reduce your speed to a minimum for your

initial practice.

Practice operating your vehicle

Before using the scooter in busy or potentially

dangerous areas, familiarize yourself with the

operation of your scooter. Please practice in a wide

and open area like a park. In order to avoid

accidents with your scooter whilst driving, bear in

mind driving motions such as accelerating, braking,

turning, reversing and gradients.

1. Reduce your speed to a minimum for your initial

practice

2. For safety, ensure somebody accompanies you

when driving on the road for the first time

Envoy Electric Scooter Page 3 of 16 Owner’s Handbook (Code: Envoy_IFU Iss 01/13)

3. Only use the higher speed setting when you are

confident that you can easily operate and

control your scooter

The Envoy scooter can only be used by one person

at a time. Do not carry passengers on your scooter

(including children)

Maximum user mass (weight capacity)

The maximum weight that can be carried is

160kg / 25 stone (including occupant and any

goods).

Do not use the scooter to carry or haul goods.

Whilst Driving

Do not move your body out of the vehicle whilst moving

Such action may cause you to lose your balance

and risk injury from falling

Pay attention that your clothing and other

garments do not get tangled or caught in the

wheels

Do not use your vehicle in the following environments

On roads with heavy traffic or roads that are

muddy, gravelly, bumpy, narrow, snowed over

or icy.

Places where you might get the wheels stuck.

On canal towpaths which are not guarded by

any fence or hedge.

Do not drive at night or if it is raining heavily,

snowing, misty or windy.

Do not drive your vehicle in an ‘S’ pattern or

make erratic turnings.

Do not take the scooter onto escalators.

Under no circumstances should the scooter be

used as a seat in a motor vehicle (e.g. cars,

buses, trains, etc)

Gradients and Drops

Do not drive on roads with large drops or

potholes. Such drops or potholes may cause

damage and/or injury.

Do not cross wide water gutters where there is

a risk of getting the wheels stuck.

Always use a low speed setting when ascending

or descending a gradient.

Do not drive on gradients steeper than those

stated on the diagram below:



Warning

Do not set in freewheel mode when driving on

a gradient.

Always re-engage the anti-freewheel device

before use. Failure to do so may result in

injury.

To protect your safety, the power will

automatically cut off and the electromagnetic

(EM) brake will activate while you are driving

down gradients over 15º. This will limit the

speed to a safe level. Switch the power off and

on again to restart your scooter.

Step and Obstacle Climbing

The ground clearance of the scooter is 65mm

(2.5”) to its lowest point. The ground clearance

in the centre of the scooter is 80mm (3”).

To climb an obstacle when moving, start moving

at least 50cmm (20”) from the obstacle and

mount the obstacle head on (not at an angle).

However, this method is not recommended as

this may cause damage and/or injury.



Warning

Mounting an obstacle at speed will cause a jolt

to the scooter which may cause discomfort or

injury to the user. If you are in any doubt, do

not mount the obstacle whilst moving.

Envoy Electric Scooter Page 4 of 16 Owner’s Handbook (Code: Envoy_IFU Iss 01/13)

Labelling

Please carefully read all labels applied to the

scooter before driving. For future reference, do not

remove them from the scooter. The labels are also

shown below:

To adjust tiller angle, press

the paddle and pull the tiller.

Do not adjust the tiller angle,

whilst the scooter is moving

Always check the tiller is

locked in the correct position

before using

Do not lean on the tiller whilst

mounting or dismounting from

the scooter

C A U TIO N

Located on tiller

Located on rear

Located by freewheel lever

CARELESSNESS CAUSES FIRE

DRIVE MEDICAL HX5 9JP

To comply with the Furniture and

Furnishings (Fire) (Safety) Regulations:

This article does not include a Schedule

3 interliner.

All foams, fillings and composites have

been tested to ensure compliance with

the relevant ignitability test. All covers

and fillings have been tested to ensure

that they are cigarette resistant. All

covers have been tested to ensure that

they are match resistant.

Further details are available

From your retailer.

Located on seat

Electromagnetic Interference

Scooters may be susceptible to electromagnetic

interference (EMI) from sources such as mobile

phones, walkie-talkies, TV and radio broadcast

stations and amateur radio sets. In some cases,

there is a risk this interference may cause

involuntary movement of the scooter. The scooter

has been tested and passed to withstand

interference to a level of 20V per metre.

Be aware that the above sources may cause

involuntary movement due to EMI. Exercise caution

whilst using the aforementioned devices and avoid

close proximity to TV and Radio broadcast stations.

The addition of components or accessories may

effect the EMI susceptibility of the scooter. Do not

fit accessories other than Drive Medical authorised

accessories.

WARNING:

EMI

REFER TO

OPERATORS

MANUAL FOR

INFORMATION

THIS UNIT HAS

ACHIEVED 20 V/m

EMI TESTING

Product Code: MS050WH

Serial Number:

Drive Medical Ltd (HX5 9JP)

Maximum User Mass 160kg MADE IN

TAIWAN

Dispose of as Electronic Waste

Risk of Electromagnetic Interference (EMI)

Beware of EMI emitting devices such as

mobile phones, commerical broadcast

radios and radio / TV transmitters

CE Mark showing the device complies with

Medical Device Directive EEC/93/42.

Symbol Explanation:

Envoy Electric Scooter Page 5 of 16 Owner’s Handbook (Code: Envoy_IFU Iss 01/13)

3. PARTS INTRODUCTION

4. OPERATION

4.1 Control Panel

Wigwag

Paddle Wigwag

Paddle

The above control panel is installed on the Envoy 8mph version.

Indoor /

Outdoor

Switch

Left

Indicator Right

Indicator

Hazard

Warning

Decrease

Speed Increase

Speed

Battery

Gauge

Horn

Lights

Speed

Gauge

4.2How To Operate Your Scooter

Key Ignition. The key ignition acts as the power

switch for the scooter. To switch the power on, turn

the key clockwise and control panel should

illuminate. To switch the power off, turn the key

anticlockwise, after which the control panel should

switch off and the key can be removed.

Do not turn the ignition off whilst driving

as this will lead to an emergency stop and

possible risk of damage or injury.

Indoor /

Outdoor

Switch *

Wigwag

Paddle

Battery

Gauge Hazard

Warning

Switch *

Headlight

Switch Horn

Switch

Speed

Dial

Indicator

Switch *

Wigwag

Paddle

The above control panel is installed on the Envoy 6mph versions

The 4mph version does not include the switches marked with a “ * ”

Envoy Electric Scooter Page 6 of 16 Owner’s Handbook (Code: Envoy_IFU Iss 01/13)

Wigwag Paddle. The scooter is propelled by the

user operating the wigwag paddle at the bottom of

the control panel. To move the scooter forward,

move the right hand side of the paddle towards the

user. To reverse the scooter, move the left hand

side of the lever. The further the paddle moves, the

faster the scooter will travel. To stop the scooter,

release the wigwag paddle and the

electromagnetic brake will apply automatically.

Warning

Do not push both left and right hand

sides of the wigwag simultaneously. You

will not be able to control the scooter.

Braking.

The electromagnetic brake will stop the scooter

when the wigwag paddle is released. The brake is

also automatically applied when the scooter is

switched off.

The 8mph version has a secondary cable brake

which the user can use in an emergency, by

operating the cable brake located on the left hand

side of the tiller handlebars.

When on a gradient, never set the vehicle

to freewheel mode. The brakes will not be

applied.

Speed Dial (4mph and 6mph versions). The top

speed of the scooter can be increased by turning

the dial clockwise, or reduced by turning the dial

anticlockwise.

Speed Setting (8mph version). The top speed of the

scooter can be adjusted by pressing the Increase

Speed and Decrease Speed buttons. The top speed

is shown on the Speed Gauge.

Do not adjust the speed setting whilst

driving as this could result in loss of

control. Do not set the highest speed

whilst driving indoors.

High / Low Speed Setting. When the scooter is

used indoors or in a pedestrian environment (such

as on the pavement or in a shopping mall) the Low

speed setting should be engaged. When the scooter

is used on the road, the high speed setting may be

engaged.

4mph / 6mph versions: To engage the Low Speed

Setting, press the right half of the button (marked

with a dot) and this will limit the scooter’s top speed

to 4mph. To engage the High Speed Setting, press

the left half of the button (marked without a dot)

and this will allow the scooter to have a 6mph or

8mph top speed.

8mph version: Press the Indoor Outdoor Switch so

that the ‘L’ is lit for low speed or the ‘H’ is lit for high

speed.

Warning

Always engage the Low Speed setting

when travelling indoors or the

pavement. This is a legal requirement.

Horn Button. Press the horn button to sound the

horn, Release the button to stop the horn.

Indicator Buttons. Use the relevant indicators when

making a turn to show your direction of travel. Push

the Indicator button in the direction of travel

required once to operate the relevant indicators.

Repeat to stop the indicators.

Lights Button. Press the Lights button once to

switch on the lights. Press the button again to

switch off the lights.

Hazard Warning Button. Press the Hazard Warning

button once to switch on the warning function.

Press the button again to switch off the function.

When operating the Hazard Warning will flash all

of the indicators and sound the horn.

Envoy Electric Scooter Page 7 of 16 Owner’s Handbook (Code: Envoy_IFU Iss 01/13)

Battery Gauges

The top battery gauge is fitted to the 4mph and

6mph versions, and bottom battery gauge is fitted to

the 8mph version.

The battery gauges (shown above) on the control

panel lights light LEDs to show remaining power:

Green - 40% - 100% capacity

Yellow - draining charge (10% - 30%)

Red - immediate recharge is necessary.

The remaining power indicated by the battery gauge

will vary by the driving time incurred and how you

drive. Repeated starting, stopping and climbing will

consume power more quickly.

4mph / 6mph version. If the leftmost LED is flashing,

this means the scooter has encountered a problem.

The LED will flash a number of times then pause. If

this occurs, switch off the scooter and restart

ensuring that the wigwag paddle is released and the

freewheel lever is engaged to DRIVE. If this does not

solve the problem try recharging the batteries. If the

problem still persists, contact your dealer.

8mph version. If a number of LEDs are flashing, this

means the scooter has encountered a problem. If this

occurs, switch off the scooter and restart ensuring

that the wigwag paddle is released and the freewheel

lever is engaged to DRIVE. If this does not solve the

problem try recharging the batteries. If the problem

still persists, contact your dealer.

Seat.

The seat can rotate 360° and locks in 45° settings. To

rotate, lift up the lever (A) located underneath the

right hand side of the seat and swivel seat. Release

the lever and carry on swivelling the seat until it

locks in position.

You can adjust the amount of legroom on the

scooter by sliding the seat back and forth. To

slide the seat, lift up the seat sliding handle (B).

Then adjust the seat to correct position, release

the handle and continue sliding the seat until it

locks in position.

Attention.

Return the seat to the forward position

before driving.

Armrest Adjustment.

To adjust the angle of the armrest, flip up the

armrest and alter the position of the jam nut

showing, using a spanner.

To adjust the armrest width, first slacken off the

knobs shown below. Then adjust the armrests to the

required width and retighten.

Envoy Electric Scooter Page 8 of 16 Owner’s Handbook (Code: Envoy_IFU Iss 01/13)

Circuit Breaker. The circuit breaker may trip when

the scooter is under excessive load or when

travelling on steep inclines. It will be more prone to

tripping when the scooter is low on battery charge.

Under normal conditions the circuit breaker button

will protrude by 2mm –3mm. If the circuit breaker

has tripped the button will protrude by 7mm. To

reset the circuit breaker, push the button in and the

scooter should operate as normal.

Tiller Adjustment (4mph / 6mph version)

Turn the tiller adjustment knob anticlockwise

(towards the scooter seat) to slacken off the tiller.

Move the tiller to the required position and

retighten the knob by turning clockwise (towards the

front of the scooter).

Tiller Adjustment (8mph version)

Push or pull the lever (as shown below) on the tiller

whilst adjusting the angle of the tiller. Release the

lever to lock the tiller in position.

Freewheel Lever

The freewheel levers allows the automatic brake to

be disengaged so the scooter can be manually

pushed and/or manoeuvred. When in freewheel

mode the brakes are not applied so it should not

be used when:

1. Somebody is sat on the scooter

2. If the scooter is left unattended

3. When the scooter is on a gradient

Engaged (Drive)

Mode:

Push the lever UP

completely and

the scooter can be

driven by the

motor.

Freewheel Mode:

Pull the lever

DOWN and switch

the scooter off.

The scooter can

now be pushed /

moved manually.

Warning

The lever should only be set to

FREEWHEEL when on flat ground and

unoccupied by the user. Otherwise, there

is a risk of damage or injury.

Envoy Electric Scooter Page 9 of 16 Owner’s Handbook (Code: Envoy_IFU Iss 01/13)

5. DRIVING ON THE ROAD

Starting and Driving

1. Ensure the seat is installed correctly and in the

forwards position.

2. Ensure the tiller and seat are adjusted for a

comfortable driving position.

3. Fold down the armrests so you can place your

arms on them.

4. Switch the ignition on. If necessary, switch on the

headlights.

5. Check the battery indicator to see if there is

enough power for your trip. If you have any doubt

about the remaining power, please recharge the

batteries before departure.

6. Set the speed dial to a setting you are safe and

comfortable with.

7. Check the wigwag paddle works correctly.

8. Check the electromagnetic brake works correctly.

9. Ensure it is safe around you before you drive on

the street or road. Engage the low speed setting if

you are driving on the pavement or indoors.

Attention

1. Do not push both sides of the

wigwag paddle simultaneously.

This may leave you unable to

control your scooter, and could

cause damage or injury.

2. Do not switch the ignition off while

driving as this will lead to an

emergency stop and possible risk

of damage or injury.

3. Do not set to the highest speed

setting whilst driving indoors.

4. Do not adjust the speed setting

whilst driving. A sudden change in

speed may cause danger to

yourself and others, and may cause

damage to your scooter.

5. Do not place magnetic devices

near the scooters electrical parts

as this could affect the safe

operation of the scooter.

6. Be careful while driving in heavy

traffic or in crowded areas.

7. Whilst reversing the vehicle,

beware of people or objects

behind you. When reversing, the

scooter will sound an audible

warning alarm.

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