Dimplex BF392SD Manuel utilisateur

TROUBLESHOOTING GUIDE

FOR THE BUILT IN 2 SIDED

FIREPLACE

MODEL NUMBERS:

BF392SD

TROUBLESHOOTING GUIDE

GENERAL

Problem Cause Solution Service Manual

Reference

Circuit breaker trips

or fuse blows when

unit is turned on

Improper circuit current rating Verify unit is installed on a

dedicated 15 amp circuit

Remote control has a similar

frequency to other remotes in

the area

Radio frequency disturbance

from outside sources

Replace hand held remote

control Page 1

Unit turns on or off

by itself

Defective circuit board Replace circuit board Page 11

APPEARANCE

Problem Cause Solution Service Manual

Reference

No incoming voltage from the

power supply

See installation guide for

electrical installation

instructions

Incorrect installation wiring

See installation guide for

electrical installation

instructions

Improper operation Refer to User’s Guide

Defective main on/off switch Replace main on/off switch Page 7

Install new battery into the

handheld transmitter and

reconfigure remote

Page 1

Defective remote control

Replace remote control

circuit board Page 11

Fireplace does not

turn on

Loose wiring Check wiring connections Page 5

Defective flame motor Replace flame motor Page 8

Flame frozen

Loose wiring Check wiring connections Page 5

Burnt light bulbs Replace light bulbs Page 6

Loose wiring Check wiring connections Page 5

Flame not bright or

flame not visible

Defective light harness Replace light harness

Log set dim, ember

bed not glowing Burnt light bulbs Replace light bulbs Page 6

Flame Shutter Defective flame motor Replace flame motor Page 8

BF392SD

TROUBLESHOOTING GUIDE

HEATER

Problem Cause Solution Service Manual

Reference

Defective heater switch Replace heater switch Page 9

Defective remote control Replace remote control Page 1

Defective thermostat Replace thermostat

Improper operation See User’s Guide

Heater is not

turning off

Loose wiring Trace wiring in unit Page 5

Defective heater switch Replace heater switch Page 9

Defective remote control Replace remote control Page 1

Defective wall thermostat Replace wall thermostat

Incorrect installation wiring

See installation guide for

electrical installation

instructions

Improper operation See User’s Guide

Heater is not

turning on

Loose wiring Trace wiring in unit Page 5

Normal operation

Normal operation is when

the heater emits an odour for

a brief period after the

heater is initially turned on.

The heater is burning off any

dust accumulated during

manufacturing or operation.

Defective heater

motor/blower Replace heater motor/blower Page 10

Heater emits an

odour

Loose wiring Trace wiring in unit Page 5

Heat but no blower Defective heater assembly Replace heater assembly Page 10

No heat no blower Defective heater assembly Replace heater assembly Page 10

BF392SD

TROUBLESHOOTING GUIDE

NOISE

Problem Cause Solution Service Manual

Reference

Dirty blower assembly Clean blower assembly

Defective blower assembly Replace heater assembly Page 10

Excessive noise

near the top of the

unit

Loose heater access panel Secure heater access panel

Moving flame rod hitting or

rubbing against internal

components

Flame rod replacement Page 8

Excessive noise

near the bottom of

unit Defective flame motor Replace flame motor Page 8

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