Digium R800 Manuel d'utilisation et d'entretien

R-Series

Administrator Manual

601-00018 Rev. A1

Digium, Inc. Page 2

No part of this publication may be copied, distributed, transmitted, transcribed, stored in a

retrieval system, or translated into any human orcomputer language without the prior written

permission of Digium, Inc.

Digium, Inc. has made every effort to ensure that the instructions contained in this document

are adequate and error free. The manufacturer will, if necessary, explain issues which may

not be covered by this documentation. The manufacturer’s liability for any errors in the

documents is limited to the correction of errors and the aforementioned advisory services.

This document has been prepared for use by professional and properly trained personnel,

and the customer assumes full responsibility when using it.

R-Series software is built using FreeRTOS under the terms of GPL2 as stated at http://

www.freertos.org/a00114.html. Digium willprovide theFreeRTOS sourcecode upon request.

Adobe and Acrobat are registered trademarks, and Acrobat Reader is a trademark of Adobe

Systems Incorporated.

Asterisk, Digium, Switchvox, and AsteriskNOW are registered trademarks and Asterisk

Business Edition, AsteriskGUI, and Asterisk Appliance are trademarks of Digium, Inc.

Any othertrademarks mentioned in the document are the property of their respective owners.

Digium, Inc.

445 Jan Davis Drive

Huntsville, AL 35806

United States

Main Number: 1.256.428.6000

Tech Support: 1.256.428.6161

U.S. Toll Free: 1.877.344.4861

Sales: 1.256.428.6262

www.digium.com

www.asterisk.org

www.asterisknow.org

Digium, Inc. Page 3

Safety Certification and Agency Approvals

Safety:

UL/CSA 60950-1 2nd Ed.

IEC 60950-1:2005 (2nd Ed.) +A1:2009

EN 60950-1:2006 (2nd Ed.) +A11:2009 +A1:2010

AS/NZS 60950-1 1st Ed.

Note: Finland, Norway and Sweden require that equipment using this

product must be located in a Restricted Access Location (RAL).

Other:

CE Mark (European Union)

2002/95/EC Restrictions on Hazardous Substances (RoHS), 2005/747/EC

lead free exemption (Annex C)

EMC:

47 CFR Part 15, Subpart B / 47 CFR Part 15, Subpart B, Class A

EN55022:2010 IEC CISPR22:2009 Class A

IEC 61000

EN 61000-3-2:2006 +A1 & A2

EN 61000-3-3:2008

EN 55024:2010

CNS13438:2006

VCCI V-3 2010.04

Digium, Inc. Page 4

FCC Part 15

This device complies with part 15 of FCC rules. Operation is subject to

the following two conditions: (1) This device may not cause harmful

interference, and (2) This device must accept any interference received,

including interference that may cause undesired operation.

Digium, Inc. Page 5

Introduction to R-Series Documentation

This manual contains product information for the R-Series units. Be sure

to refer to any supplementary documents or release notes that were

shipped with your equipment. The manual is organized in the following

manner:

Chapter/

Appendix Title Description

1Overview Identifies the features of your unit.

2Unit Installation Provides instructions for installing the unit.

3Configuration Provides instructions on how to configure the unit.

4Troubleshooting Explains resolutions to common problems and

frequently asked questions pertaining to unit

installation and usage.

AState Descriptions Describes the states supported by the unit.

BPin Assignments Lists the connectors and pin assignments.

CLicense Agreement Digium End-User Purchase and License Agreement

DGlossary and

Acronyms Defines terms related to this product.

Digium, Inc. Page 6

Symbol Definitions

Caution statements indicatea condition where damage to the unit or

its configuration could occur if operational procedures are not

followed. To reduce the risk of damage or injury, follow all steps or

procedures as instructed.

The ESD symbol indicates electrostatic sensitive devices. Observe

precautions for handling devices. Wear a properly grounded

electrostatic discharge (ESD) wrist strap while handling the device.

The Electrical Hazard Symbol indicates a possibility of electrical

shock when operating this unit in certain situations. To reduce the

risk of damage or injury, follow all steps or procedures as

instructed.

Digium, Inc. Page 7

Important Safety Instructions

Save these instructions for future reference.

Servicing.

Do not attempt to service this unit unless specifically instructed to do

so. Refer servicing to qualified service personnel.

Water and Moisture.

Do not spill liquids on this unit. Do not operate this equipment in a

wet environment.

Heat.

Do not operate or store this product near heat sources such as

radiators, air ducts, areas subject to direct, intense sunlight, or other

products that produce heat.

Caution.

To reduce the risk of fire, use only No. 26 AWG or larger

telecommunication wiring for network connections.

Static Electricity.

To reduce the risk of damaging the unit or your equipment, do not

attempt to open the enclosure or gain access to areas where you are

not instructed to do so. Refer servicing to qualified service personnel.

Digium, Inc. Page 8

TABLE OFCONTENTS

Chapter 1

Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .12

What is Asterisk®? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .14

Asterisk as a Phone Switch (PBX) . . . . . . . . . . . . . . . . . . . . . . . . .14

Asterisk as a Gateway . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .14

Asterisk in the Call Center . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .15

Asterisk in the Network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .15

Asterisk Everywhere . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .16

Chapter 2

Unit Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .17

Unpacking the Unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .18

Shipment Inspection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .19

Front Panel Identification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .20

Unit Identification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .23

USB Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .24

Hardware Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .25

Software Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .30

Chapter 3

Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .32

Understanding Serial Device Assignments . . . . . . . . . . . . . . . . . . .33

R-Series Control Utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .34

Automatic Failover Configuration . . . . . . . . . . . . . . . . . . . . . . . . . .39

Digium, Inc. Page 9

Table Of Contents

Chapter 4

Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .81

Terminal Emulation Program Setup . . . . . . . . . . . . . . . . . . . . . . . .82

ASCII Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .87

R-Series Command-line Utility . . . . . . . . . . . . . . . . . . . . . . . . . . . .94

Frequently Asked Questions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .99

Free Installation Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .104

Subscription Services Program . . . . . . . . . . . . . . . . . . . . . . . . . .104

Appendix A

State Descriptions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .105

Appendix B

Pin Assignments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .108

Appendix C

License Agreement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .111

Appendix D

Glossary and Acronyms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .123

Digium, Inc. Page 10

List of Figures

Figure 1: Basic Application Sequence . . . . . . . . . . . . . . . . . . .13

Figure 2: R800 Analog Unit . . . . . . . . . . . . . . . . . . . . . . . . . . .20

Figure 3: R850 Digital Unit . . . . . . . . . . . . . . . . . . . . . . . . . . . .20

Figure 4: Automatic Failover Scenario . . . . . . . . . . . . . . . . . . .40

Figure 5: Minicom Main Menu . . . . . . . . . . . . . . . . . . . . . . . . .83

Figure 6: Minicom Serial Port Setup . . . . . . . . . . . . . . . . . . . .84

Figure 7: Minicom Save as Default . . . . . . . . . . . . . . . . . . . . .84

Figure 8: Minicom Exit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .85

Figure 9: ASCII Mode Menu for Analog . . . . . . . . . . . . . . . . . .89

Figure 10: ASCII Mode Menu for Digital . . . . . . . . . . . . . . . . . .91

Figure 1: Input to Primary State . . . . . . . . . . . . . . . . . . . . . . .105

Figure 2: Input to Secondary State . . . . . . . . . . . . . . . . . . . .106

Figure 3: Loopback State . . . . . . . . . . . . . . . . . . . . . . . . . . . .107

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