Digital Check TellerScan 215 Manuel utilisateur

TellerScan 215 & 230 User Manual Rev 050609

TellerScan®215 & 230

Countertop Check Scanners

User Manual

May, 2009

Rev 050609

TellerScan 215 & 230 User Manual Rev 050609

TABLE OF CONTENTS

TellerScan® 215 & 230 Equipment….......................................................... 3

Inside the TellerScan® 215 & 230 Scanner…………………………………...5

TellerScan® Installation................................................................................6

Installing the Ink Jet Cartridge…………………………………………………...7

Installing the USB Driver…………………………………………………………8

Getting Started…………………………………………………………………….9

TellerScan® 215 & 230 Troubleshooting......................................................10

TellerScan® Operator Maintenance.............................................................11

Cleaning The Scanner…………………………………………………………....12

Common Error Codes....................................................................................15

Frequently Asked Questions..........................................................................17

TellerScan® 215 & 230 Specifications......................................................... 18

TellerScan 215 & 230 User Manual Rev 050609

TellerScan® 230 Equipment

TellerScan® 215 & 230 Equipment Checklist

The TellerScan® 215 & 230 package

includes the following pieces:

TellerScan® 215 or 230 scanner unit

USB 2.0 cable

100v-240v -50/60 hz Voltage Sensing,

external power supply

HP inkjet cartridge (Optional feature)

or 2

inkjet cartridge

Power supply & standard

US wall plug

USB cable

TellerScan® 215 & 230 System Requirements

The following PC specifications are required to operate the TellerScan® 215 or 230 with

your scanning application software:

Recommended Minimum

2.4 GHz Pentium IV processor

512 MB RAM

1GHz Pentium III

processor

256MB RAM

1.5 GB free disk space 1.5 GB free disk space

Windows 2000 ,XP Professional or

Vista (32 or 64 bit)

Windows 2000 ,XP Professional

or Vista (32 bit or 64 bit)

USB 2.0 port USB 1.1 port

Radio Frequency Interference

The TellerScan® 215 & 230 generates, uses, and can radiate radio frequency energy. If

the unit is not installed and used properly that is, in strict accordance with the

instructions in this manual it may cause harmful interference to radio communications. It

has been tested and found to comply with the limits for Class digital devices pursuant to

Subpart J of Part 15 of FCC Rules, which are designed to provide reasonable protection

against harmful interference when operated in a commercial environment.

Operation of this equipment in a residential area is likely to cause interference, in which

case, the user (at their own expense) will be required to take whatever measures may

be required to correct the interference. The use of shielded cables is required when

connecting this device to any/all peripheral or host devices. Failure to do so may violate

FCC rules.

TellerScan 215 & 230 User Manual Rev 050609

About the TellerScan® 215 & 230

The TellerScan® 215 & 230 Countertop Check Scanners are an easy-to-use, compact,

scanner that connects to a personal computer (PC). The TellerScan® 215 & 230

automatically scans the front and/or back of checks and also reads the MICR (Magnetic

Ink Character Recognition) code line. The images and data are then transmitted through

a Universal Serial Bus (USB) interface to the PC. The TS215 is a single check at a time

feeder (drop and slide). The TS230 models have an auto feeder that handles up to 50

items.

Features of the TellerScan® 215 & 230

Outside the TellerScan® 215 & 230

Fig. 1.

Rear Deck of TellerScan® 215 / 230

Fig. 2

Rear Deck

Exit Pocket

Control Panel

w/ LED Status

Indicators

A single item at a time

feeder (TS 215)

Power Connecto

Adjustable

Wire Stop

ON/OFF Switch

Automatic Feeder

(TS 230)

USB Port

TellerScan 215 & 230 User Manual Rev 050609

Inside the TellerScan® 215

Fig. 3A

Fewer Parts.

No Solenoid or

Second Drive Motor

Inkjet

Printer

Inside the TellerScan® 230

Fig. 3B

Inkjet

Printer

Entry / Exit

Tray

Exit Sto

Wire

Main Drive Rollers

Entr

Drive Rollers

Entry Drive Roller Entry Sensor Entry / Exit

Tray

TellerScan 215 & 230 User Manual Rev 050609

TellerScan® 215 & 230 Installation

Un-Boxing the TellerScan® 215 & 230

Step 1: Step 2: Step 3:

Remove inkjet cartridge

from package slot

Pop-out package corners. Do NOT open the protective

bag. First remove the scanner

from the box by lifting up on

the bag.

WARNING: Before powering on the scanner, you will want to install the USB driver. See

‘Installing the Driver Files’ section on page 8 for instructions.

Setting Up The Scanner

1. Place the unit on a flat surface near the PC and away from direct light.

2. Connect the power cord from the external power supply to the power connector on

the scanner rear deck. (See fig. 2 and fig. 4)

3. Place the external power supply in a ventilated area several feet away from the

scanner and connect to an appropriate source of power.

4. Make sure the TellerScan® 215 or 230 is turned off. Verify that the red power

indicator on the Control Panel is not lit. The power switch is on the rear deck. (See

Fig. 2)

5. Connect the USB cable by plugging it into the port on the rear deck. Do not turn on

the scanner until the driver has been loaded.

Fig. 4

First, plug the power

connector into the

back of the scanner.

Then, plug the

power adaptor

into the wall

receptacle.

Power Su

TellerScan 215 & 230 User Manual Rev 050609

Installing the Rear Endorser Inkjet Cartridge

Follow these instructions when installing the inkjet cartridge for the first time, or when

replacing an empty cartridge:

1. Remove the center cover and locate the

inkjet printer. (Fig. 5)

2. If replacing an existing cartridge, remove the

inkjet cartridge by grasping the small tab at

the rear end and gently pulling upward.

Discard the used cartridge.

3. Obtain a new inkjet cartridge (HP part

number C6602A). For new installations, one

new cartridge is included with each inkjet

model scanner. Be certain to read the

instructions included with the cartridge.

Fig. 5

4. Remove the protective tape covering the ink

nozzles. Be careful not to touch the ink with

your fingers or allow it to come in contact

with any clothing.

5. Carefully, insert the nose (inkjet end) of the

cartridge into the cradle (Fig. 6) in the

scanner and slide forward while keeping the

reservoir end of the cartridge tilted slightly

upward.

6. Push the cartridge downward until it snaps

into position, and then replace the top-center

scanner cover.

Fig. 6

Note: If the scanner has to be transported by common carrier from one place to another

or extended periods of inactivity, it’s advisable to remove the inkjet cartridge from the

scanner and seal in an airtight bag. If the cartridge has not been used for an extended

period of time, it may be necessary to clean the inkjet nozzles with a wet towel, and

then blot dry.

TellerScan 215 & 230 User Manual Rev 050609

Installing the Driver Files ( Use this process if not included as part of the application

installation or instructions from the reseller)

Windows 2000, XP & Vista - Drivers

1) Download the TellerScan_USB_Vxx_Driver.zip driver file from the web site.

http://www.digitalcheck.com/integration_support/drivers_and_demo_programs

2) Unzip the file and run the driver utility program to automatically install the firmware

and create a folder for the driver files (C:\Program Files\Tellerscan\Drivers).

3) Turn ON the unit. The right LED on the scanner control panel should now be

showing ‘red’.

4) Windows detects a new hardware device. For first time installations, you should not

have to do anything. If the wizard will not finish, go to Device Manager and select to

Update Driver for the USB device and point to the new folder and the TSUSB2.inf

file. When running the utility a second time, select the ‘Repair’ option.

5) The USB controller will install as a TSDevice. The TS215 & 230 device will install as

a Tellerscan, once acquired by the application.

6) The right LED will turn ‘green’ when the application launches and acquires the

scanner.

NOTE: While the scanner will run on a USB 1.1 port, it is recommended that a USB 2.0

port be used to provide better overall performance. An INI file parameter may need to

be increased to allow running on a USB 1.1 port due to the slower throughput. Check

with your application provider.

Install the Demo Software Program (Download from the Digital Check web site. Use

the ScanLite program for testing the scanner and during the cleaning process)

To download ScanLite Go to:

http://www.digitalcheck.com/integration_support/drivers_and_demo_programs/

The demo software is a basic scan program that allows you to operate the scanner,

change different scanner settings, view images, and store them on your PC’s hard disk.

The demo program is not the software to run the system. Additional application software

is required. Scanlite is an easier demo program to use and is recommended that it be

used when cleaning the scanner.

NOTE: In most cases, your scanner will operate under the application provided by the

solution provider that installed it. If you need to manually copy down the demo code:

1. Create a sub directory, i.e. “TS230” or “ScanLite” on the PC.

2. Copy the scanlite files into the directory.

3. Launch the scanlite.exe to open the demo application.

TellerScan 215 & 230 User Manual Rev 050609

Getting Started with the TellerScan® 215 & 230

How to Load Checks

TS215 – Checks are placed into the scanner one item at a time.

1. Place the item into the entry tray with the

face of the document toward the outside.

2. Then slide the document into the path

until the leading edge contacts the 1st roller.

3. If the application is set to scan, it will start

the motor and grab the document.

TS230 – The automatic-feeder can hold up to 50 items. Use the following directions:

1. Remove all rubber bands, staples,

paper clips, pins, etc.

2. Load the items into the automatic-

feeder with the front of the items

facing away from the scanner (Fig 8).

Fig. 7: bottom & left

edges aligned

NOTE: Checks must be jogged properly

in order to feed correctly. The bottom and

left leading edges of the check stack

must align with one another (See Fig. 7).

3. Slide the items into the automatic-

feeder until the left LED light

illuminates (Fig. 10).

4. This indicates the scanner is ready to

begin feeding the items. DO NOT

force the items into the automatic-

feeder after the light illuminates, as

this may increase jam rates.

Fig. 8: Front of

checks are facing out

LED Status Indicators

Fig. 9: The right LED

comes on ‘Red’ to

indicate power to the

unit.

The left LED is the

document in pocket

indicator after

acquisition.

Fig. 10: When the

scanner is acquired by

the application, the right

LED turns green.

TellerScan 215 & 230 User Manual Rev 050609

The standard sequence for the two top cover LEDs is:

1. When the scanner is powered on, the right LED will light up ‘red’. This indicates

initial power to the scanner.

2. If the firmware and drivers have been properly loaded, once the application

launches and acquires the scanner, the right LED will now turn ‘green’.

3. Once the TellerScan® 230 is synchronized with the application, the left LED is

now used to detect the presence of documents in the entry pocket.

4. Note: Both the power cable and both ends of the USB cable must be plugged in

for the red LED light to come on. If the red LED does not come on, check the

power and reseat both the power and the end of the USB cable going into the PC

and into the scanner.

TellerScan® 230 Troubleshooting

Clearing Jams

If a jam occurs, the paper path must be cleared. To do this, try to advance the jammed

document by pressing the “EJECT” button within your application (if applicable). In case

the document does not exit the document track, you can grab the document with both

hands and carefully wiggle the document back and forth while lifting up. Otherwise,

follow these steps:

1. Remove the central cover, if needed, to remove the document.

2. Clear the path of any jammed document and make sure that the rollers are free of

paper and debris.

3. Replace the cover.

Document Feeding Problems

The TellerScan® 215 is a drop and slide style of feeder. If the documents are not being

grabbed by the first drive roller, try cleaning the entry rollers using a TellerScan®

cleaning card and the procedures described within this users guide.

The TellerScan® 230 is designed with a self adjusting auto-feeder and should not

require user adjustments. If you notice feeding problems, check the documents for bent

of folded edges and for debris in the scanner document track. If feeding problems are

still experienced, try cleaning the entry rollers using a TellerScan® cleaning card and

the procedures described within this users guide.

Check Images are streaking or fading

If you notice either streaking or fading on the images, the scanheads may require

cleaning. Refer to the section on page 14 regarding cleaning the scanhead area.

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