Digistor Citadel K Series Manuel utilisateur

Citadel K Series SSD

User Manual and Multi-Drive Version Installation

Guide

A9-4400-01-3 Rev. 1.3

This User Manual contains proprietary content of CRU Data Security Group, LLC (“CDSG”) which is protected by copyright, trademark,

and other intellectual property rights.

Use of this User Manual is governed by a license granted exclusively by CDSG (the “License”). Thus, except as otherwise expressly

permitted by that License, no part of this User Manual may be reproduced (by photocopying or otherwise), transmitted, stored (in a

database, retrieval system, or otherwise), or otherwise used through any means without the prior express written permission of CDSG.

Use of the full Citadel SSD product is subject to all of the terms and conditions of this User Manual and the above referenced License.

DIGISTOR®(collectively, the “Trademarks”) are trademarks owned by CDSG and are protected under trademark law. This User

Manual does not grant any user of this document any right to use any of the Trademarks. CipherDrive is a registered trademark of KLC

Group, LLC.

Product Warranty

CDSG warrants this product to be free of significant defects in material and workmanship for a period of three (3) years from the

original date of purchase. CDSG’s warranty is nontransferable and is limited to the original purchaser.

Limitation of Liability

The warranties set forth in this agreement replace all other warranties. CDSG expressly disclaims all other warranties, including but not

limited to, the implied warranties of merchantability and fitness for a particular purpose and non-infringement of third-party rights with

respect to the documentation and hardware. No CDSG dealer, agent, or employee is authorized to make any modification, extension,

or addition to this warranty. In no event will CDSG or its suppliers be liable for any costs of procurement of substitute products or

services, lost profits, loss of information or data, computer malfunction, or any other special, indirect, consequential, or incidental

damages arising in any way out of the sale of, use of, or inability to use any CDSG product or service, even if CDSG has been advised

of the possibility of such damages. In no case shall CDSG’s liability exceed the actual money paid for the products at issue. CDSG

reserves the right to make modifications and additions to this product without notice or taking on additional liability.

FCC Compliance Statement: This device complies with Part 15 of the FCC rules. Operation is subject to the following two conditions:

(1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference

that may cause undesired operation.

This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules.

These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment

generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instruction manual, may

cause harmful interference to radio communications.

In the event that you experience Radio Frequency Interference, you should take the following steps to resolve the problem:

1. Ensure that the case of your attached drive is grounded.

2. Use a data cable with RFI reducing ferrites on each end.

3. Use a power supply with an RFI reducing ferrite approximately 5 inches from the DC plug.

4. Reorient or relocate the receiving antenna.

Table of Contents

1. Introduction ............................................................................................................................ 5

1.1. Safety Information ........................................................................................................ 5

2. Drive Installation ..................................................................................................................... 6

2.1. M.2 SSDs (NVMe or SATA) ........................................................................................... 6

2.2. 2.5-inch SATA SSD ....................................................................................................... 7

3. Install the PBA Software .......................................................................................................... 8

3.1. Download the PBA Software ......................................................................................... 8

3.2. Create a Bootable USB Thumb Drive ............................................................................. 8

3.3. Configure UEFI/BIOS Settings ...................................................................................... 9

3.3.1. For All Computers .............................................................................................. 9

3.3.2. For Dell Computers ............................................................................................ 9

3.4. Install an Operating System or Virtual Environment ....................................................... 11

3.5. How to Boot into the Thumb Drive ................................................................................ 11

3.6. Install the PBA Software .............................................................................................. 11

4. First Time Login ..................................................................................................................... 13

5. Pre-Boot Authentication Interface ............................................................................................ 14

5.1. Logging In ................................................................................................................... 14

5.1.1. Logging In with a Username and Password ........................................................ 14

5.1.2. Logging In with a Smart Card ............................................................................ 15

5.1.3. Logging in with Two-Factor Authentication .......................................................... 16

5.2. Logging Out ................................................................................................................ 17

5.3. Dashboard .................................................................................................................. 17

5.4. User ........................................................................................................................... 18

5.4.1. User Roles ....................................................................................................... 18

5.4.2. Add a User ....................................................................................................... 19

Add a Password User ......................................................................................... 19

Add a Smart Card User ...................................................................................... 20

Add a Two-Factor User ....................................................................................... 21

Bulk Import Users .............................................................................................. 22

How to Create a Bulk User Import File ................................................................ 23

5.4.3. Edit a User ....................................................................................................... 24

Edit a Password User ......................................................................................... 24

Edit a Smart Card User ...................................................................................... 25

5.4.4. Delete a User ................................................................................................... 25

5.5. Settings ...................................................................................................................... 26

5.5.1. Configuration .................................................................................................... 26

5.6. Maintenance ............................................................................................................... 28

5.6.1. Backup Database ............................................................................................. 28

5.6.2. Erase Disk ....................................................................................................... 28

5.6.3. Change DEK .................................................................................................... 29

5.6.4. Change AK ...................................................................................................... 30

5.6.5. License Upgrade .............................................................................................. 30

Generate a License Request .............................................................................. 31

Upgrade License ............................................................................................... 32

5.6.6. Upgrading the PBA Software ............................................................................. 32

Via the Settings Console .................................................................................... 33

Via Command Line ............................................................................................ 34

5.6.7. Temporarily Deactivate the PBA ........................................................................ 36

5.6.8. Uninstall the PBA Software ............................................................................... 37

Citadel K Series SSD User Manual and Multi-Drive Version Installation Guide 3

5.6.9. Export Configuration ......................................................................................... 38

5.6.10. Update Disclaimer .......................................................................................... 39

5.7. Logs ........................................................................................................................... 40

5.7.1. Activity Log ...................................................................................................... 40

5.7.2. Login Log ......................................................................................................... 41

5.7.3. Exception Log .................................................................................................. 42

5.7.4. Admin Log ....................................................................................................... 43

5.7.5. Latest Log ........................................................................................................ 44

5.7.6. Purge Log ........................................................................................................ 45

5.7.7. Log Filter ......................................................................................................... 46

5.8. Disk Information .......................................................................................................... 47

6. Other Features ....................................................................................................................... 48

6.1. Dead Man's Switch Operation ...................................................................................... 48

6.1.1. What to Do After Using the Dead Man's Switch .................................................. 48

6.2. Two-factor Authentication Recovery .............................................................................. 48

6.3. Deploy the Same Configuration Across Multiple Systems ............................................... 49

6.4. Reset a Citadel SSD .................................................................................................... 50

6.4.1. Download the PBA Software ............................................................................. 51

6.4.2. Create a Bootable USB Thumb Drive ................................................................. 51

6.4.3. How to Boot into the Thumb Drive ..................................................................... 52

6.4.4. Wipe the Citadel Drive ...................................................................................... 52

6.5. Reactivate the Citadel SSD .......................................................................................... 53

6.5.1. Download the Activation Software ...................................................................... 53

6.5.2. Create a Bootable USB Thumb Drive ................................................................. 53

6.5.3. How to Boot into the Thumb Drive ..................................................................... 54

6.5.4. Activate the Citadel SSD ................................................................................... 54

7. Troubleshooting ..................................................................................................................... 56

7.1. How to Recover Your PBA Software License File ........................................................... 56

7.2. How to Replace a Bad Secondary SSD ........................................................................ 57

7.3. Create a Bootable USB Thumb Drive ............................................................................ 58

8. Product Support ..................................................................................................................... 60

Citadel K Series SSD User Manual and Multi-Drive Version Installation Guide 4

1. INTRODUCTION

DIGISTOR Citadel K Series SSDs protect against unauthorized access using CipherDrive pre-boot authen-

tication (PBA) that protects multiple self-encrypting drives installed into the host system. Each Citadel

self-encrypting drive (SED) is FIPS certified and is the only SSD brand that has PBA natively built-in.

Once fully set up and configured, you will have to securely authenticate access to the system before any

operating system or virtual machine stored on the protected SSDs can start up. Then after you authenticate

and sign in, changes can be made to the protected drives in real-time until the host computer is powered

off.

This User Manual will help you install mulitple Citadel K Series SSDs into your system, install the PBA soft-

ware, and how to log in. It also includes instructions for using the PBA's Management Console, including

managing users and user roles and configuring the PBA for smart card or password access.

1.1. SAFETY INFORMATION

Please read the following before handling this product.

1. Do not drop the product, submit it to impact, or pierce it.

2. The circuit boards within this product are susceptible to static electricity. Proper grounding is strongly

recommended to prevent electrical damage to the product or other connected devices, including the

computer host.

3. Avoid placing this product close to magnetic devices, high voltage devices, or in an area exposed to

heat, flame, direct sunlight, dampness, moisture, rain, vibration, shock, dust, or sand.

4. To avoid overheating, this product should be operated in a well-ventilated area.

5. Before starting any type of hardware installation, please ensure that all power switches have been

turned off and all power cords have been disconnected to prevent personal injury and damage to the

hardware.

Citadel K Series SSD User Manual and Multi-Drive Version Installation Guide 5

2. DRIVE INSTALLATION

These instructions will help you install the Citadel SSD into your computer. If you purchased a computer

with a Citadel SSD pre-installed, you can skip this section.

Choose the installation instructions appropriate to the type of Citadel SSD you have.

RAID SUPPORT

You must enable AHCI if you are deploying Citadel SSDs in a RAID setup. See Configure

UEFI/BIOS Settings, page 9.

RAID is also only supported for SATA 2.5-inch hard drives.

2.1. M.2 SSDS (NVME OR SATA)

1. Remove the screw from the SSD slot you intend to use if there is one present.

2. Insert your Citadel K Series SSD into an open M.2 slot in your computer. Be sure to align the notch(es)

on the gold contacts of the SSD module with the notch(es) on the empty slot.

M.2 nVME SSD

M.2 SATA SSD

3. Secure the Citadel SSD. Hold the Citadel SSD flat against the slot bay (Figure 1) and reinsert the

screw back into the rear of the slot (Figure 2).

Citadel K Series SSD User Manual and Multi-Drive Version Installation Guide 6

2.2. 2.5-INCH SATA SSD

1. Insert your Citadel K Series SSD into an open 2.5-inch drive bay in your computer (Figure 1). Then

secure the Citadel SSD with four screws (Figure 2) or via the computer chassis' built-in tension clip.

2. Attach a SATA power connector from your computer to the SATA power port on the rear of the Citadel

SSD.

3. Attach a SATA data cable to the SATA port on the rear end of the Citadel SSD and the other end to the

computer's motherboard.

Citadel K Series SSD User Manual and Multi-Drive Version Installation Guide 7

3. INSTALL THE PBA SOFTWARE

These instructions will show you how to create a bootable USB thumb drive, when to install your operating

system or virtual machine during the PBA software installation process, how to activate the DIGISTOR

Citadel SSD's PBA capability, as well as how to log in using the PBA software.

3.1. DOWNLOAD THE PBA SOFTWARE

Download the Citadel K Series SSD installation package from digistor.com/citadel-multidrive-install and

save it to a place on your computer. The download should be located at the top of the page.

3.2. CREATE A BOOTABLE USB THUMB DRIVE

1. Insert a USB thumb drive into your computer.

2. Format a USB thumb drive to the FAT32 file system.

CAUTION

Be sure you backup any files on the drive because they will be erased!

IMPORTANT

Ensure that no other partitions or files exist on the thumb drive! If you have multiple

partitions on the thumb drive, you may have to use other tools to delete them such as

"Disk Management" which is built into Windows.

3. Open the ZIP file containing the PBA software you downloaded and extract the folder inside to your

computer's desktop.

4. Navigate into the folder you extracted and copy the contents to the thumb drive, including any individual

files as well as the “EFI” folder.

IMPORTANT

Do not copy the folder itself over to the thumb drive. Your system will be unable to boot

from it if you do.

5. Copy the license file that you received upon purchasing the Citadel SSD to the root of the thumb drive.

NOTE

Make note of the license file's filename because you will need it later to install the PBA

software.

Citadel K Series SSD User Manual and Multi-Drive Version Installation Guide 8

You now have a bootable thumb drive. If you require more help, please contact Technical Support. See

Product Support, page 60.

3.3. CONFIGURE UEFI/BIOS SETTINGS

You will need to properly configure your BIOS or UEFI in order to properly boot from the thumb drive. To

do so, follow the instruction set below that's applicable to your situation. Specific instructions have been

provided for Dell computers, as well as a generic instruction set for all other computers.

3.3.1. FOR ALL COMPUTERS

Follow these steps to ensure your computer's BIOS or UEFI settings are configured correctly. To access the

BIOS or UEFI, you may have to press Delete, Esc, F2, or F12 repeatedly while your computer boots.

1. If you have an option for "UEFI Boot Path Security" or something like it, be sure to change it to Never.

2. If you have an option to allow OPAL hard drive SID authentication, be sure to enable it.

3. Ensure that your "SATA Operation" is set to AHCI.

4. If you have a system that supports CPUs with high core counts, such as a server, the UEFI will likely

have an option for "X2Apic Mode" in its processor settings section. Set “X2Apic Mode” to Disabled.

5. If you have a discrete video card, ensure your primary display detection is set to Auto.

6. Disable "Secure Boot".

NOTE

Secure Boot is supported, but only once the PBA software is completely installed. You

may re-enable Secure Boot after you have completed installation of the PBA software

and your operating system.

3.3.2. FOR DELL COMPUTERS

Follow these steps to ensure your Dell computer's UEFI settings are configured correctly. To access the

UEFI, you may have to press F2 or F12 repeatedly while your computer boots.

1. Navigate to "General > UEFI Boot Path Security" and change it to Never.

Citadel K Series SSD User Manual and Multi-Drive Version Installation Guide 9

2. If you have an option to allow OPAL hard drive SID authentication, be sure to enable it.

3. Navigate to "System Configuration > SATA Operation" and change it to AHCI.

4. If you have a system that supports CPUs with high core counts, such as a server, the UEFI will likely

have an option for "X2Apic Mode" in its processor settings section. Set “X2Apic Mode” to Disabled.

5. If your Dell computer has an upgraded video card, navigate to "Video > Primary Display" and ensure it

is set to Auto. Otherwise, this option will not be available and you can continue onto the next step.

6. Navigate to "Secure Boot > Secure Boot Enable" and uncheck the box next to the "Secure Boot"

option to disable it. A dialog box may pop up warning you that disabling Secure Boot will reduce system

security. Click Yes to disable it.

NOTE

Secure Boot is supported, but only once the PBA software is completely installed. You

may re-enable Secure Boot after you have completed installation of the PBA software

and your operating system.

Citadel K Series SSD User Manual and Multi-Drive Version Installation Guide 10

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